Microsoft Bookings

Microsoft Bookings

Online appointment scheduling for small businesses

4.4/5 (43 reviews)

Microsoft Bookings Overview

Microsoft Bookings is an online booking and appointment scheduling solution for small businesses, available as part of Office 365. Clients can visit the booking page whenever they want, book the time and service they need, get a confirmation email and calendar invitation, and reschedule or cancel if they must. For customers who prefer to book by phone, users can simply enter their appointment details and Bookings sends all confirmations and reminders.

Microsoft Bookings provides small businesses with a unique appointment booking webpage which allows their customers to select their desired service, appointment date and time, and which staff member they wish to see. Staff and appointment availability is updated in real time, so customers can book appointments 24/7 without needing to make a phone call or wait for confirmation that their desired time slot is available. Microsoft Bookings automatically sends out confirmation emails to customers, and users can also define when automated reminder emails are sent. Customers can also reschedule or cancel their existing bookings through the scheduling page, with users able to control how much notice is required for cancellations or changes.

The centralized booking calendar in Microsoft Bookings gives users an overview of all customer appointments, with month, week, and work-week views, and a day ‘split view’ which displays staff availability for a given day. Users can manually create appointments for customers who enquire in-person or over the phone, and cancel, reschedule, or reassign existing customer appointments. Customer contact details and notes are stored in the customer list, and when a new customer makes a booking online, a new contact is automatically created for that customer. Microsoft Bookings’ mobile app allows users to manage customers, appointments, and staff availability on-the-go, and can also be used to access directions to the user’s next appointment.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Simplified), Chinese (Traditional), Dutch, English, French and 8 others, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish

Microsoft Bookings Reviews

Overall rating
4.4/5
88% positive reviews
23
Excellent
15
Very good
5
Average
0
Poor
0
Terrible
Verified Reviewer

Share your calendar with Bookings by Microsoft

Used Weekly for 2+ years
Reviewed on 2019/08/30
Review Source: Capterra

I use Bookings for client consultations. I is some much easier to allow client to choose an available time book themselves instead of the back and forth trying to figure out a suitable time via email.

Pros

Bookings by Microsoft is one of those apps included with Microsoft Office 365 and it allows you to take online client bookings. It is easy to setup and use.

Cons

I would like more flexibility in creating the booking calendar and clearer notification email when a client books an appointment.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Patrick L.

A Great Way to Coordinate Appointments

Used Daily for 1+ year
Reviewed on 2019/04/30
Review Source: Capterra

It is very easy to learn how to use this product and implement it in your company. It allows me to coordinate different business operations at the comfort of my office.

Pros

This another wonderful product from Microsoft that allows clients and suppliers to book an appointment with various companies. I use it to schedule my meetings with my juniors at work who needs some guidelines on various projects. This helps me to remain organized and perform my duties as expected. It comes with office 365 and is always a user-friendly product.

Cons

Some ads that keeps on appearing on my screen are annoying.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Valamere M.

Easy Booking

Used Weekly for 6-12 months
Reviewed on 2019/07/30
Review Source: Capterra

I use Microsoft Bookings to schedule individual technical support sessions with new faculty members using a personalized scheduling webpage and link. Also, I appreciate the automatic reminders to help me stay organized.

Pros

I love the convenience of accessing Bookings directly through my Office 365 app! Also, this scheduling tools syncs with my Outlook calendar allowing others to book an appointment. Once the appointment is booked, an email notification is automatically sent to me and the requester. The great thing about this scheduling tool is that you can customize questions to ask the requester so that you can prepare for the upcoming appointment.

Cons

Microsoft Bookings does not sync with external calendars. For example, if you have a personal calendar on a different application, you would have to manually insert those appointments on your calendar so the requester does not book when you are unavailable.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

9.0/10
Verified Reviewer

Book It!

Used Daily for 2+ years
Reviewed on 2018/10/14
Review Source: Capterra

Pros

I use Bookings to schedule meetings with our valued agents. Overall ease of use, and integration into my other software makes this software a no-brainer

Cons

Nothing. Fully integrated into my work life.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Caroline M.

The easy way to book appointment

Used Daily for 6-12 months
Reviewed on 2019/06/11
Review Source: Capterra

It keeps me organized and allow our clients to book appointment easily.

Pros

I like how it comes integrated in the office 365 package. This make my work easier as I rely on various Microsoft products in my writing job. It make it possible for most of our clients to book an appointment with any of our employee at anytime. I like the capability of reminding the user of the scheduled appointments.

Cons

The Ads that keep on popping on my screen are letdown.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Microsoft Bookings Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Microsoft Bookings is currently available as part of Office 365 Business Premium subscriptions.

Microsoft Bookings Features

  • Automatic Reminders
  • Calendar Management
  • Mobile Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Microsoft Bookings

Key features of Microsoft Bookings

  • Appointment reassignment between staff members
  • Appointment rescheduling
  • Automated email confirmations
  • Automatic calendar updates
  • Automatic contact creation
  • Booking cancellations
  • Centralized booking calendar
  • Color-coding of staff
  • Customizable notice periods
  • Day ‘split view’ for staff availability
  • Directions to appointments
  • Manual appointment creation
  • Online appointment booking
  • Outlook.com & Google calendar integrations
  • Real-time staff availability
  • Reminder emails
  • Service, date, time & staff member selection
  • Unique appointment scheduling webpage

Benefits

  • Customers can schedule appointments through a unique scheduling web page, which allows customers to select the service they require, their desired date and time, and which staff member they wish to see, based on their availability.

  • Confirmation emails are automatically sent to customers once their appointment is booked, and reminder emails can also be sent with user-defined notice periods.

  • Customers can cancel or reschedule their appointments through the scheduling page, and users can control the advanced notice required for a cancellation.

  • Users can view all customer bookings in the centralized booking calendar, with a daily ‘split view’ to assess staff availability when creating a appointment on a customer’s behalf, and the ability to cancel, reschedule, or reassign existing bookings.

  • Whenever a new customer books an appointment through the scheduling page, they are automatically added as a contact in the customer list.

  • Microsoft Bookings FAQs

    Below are some frequently asked questions for Microsoft Bookings.

    Q. What type of pricing plans does Microsoft Bookings offer?

    Microsoft Bookings offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Microsoft Bookings is currently available as part of Office 365 Business Premium subscriptions.

    Q. What are the main features of Microsoft Bookings?

    Microsoft Bookings offers the following features:

    • Appointment reassignment between staff members
    • Appointment rescheduling
    • Automated email confirmations
    • Automatic calendar updates
    • Automatic contact creation
    • Booking cancellations
    • Centralized booking calendar
    • Color-coding of staff
    • Customizable notice periods
    • Day ‘split view’ for staff availability
    • Directions to appointments
    • Manual appointment creation
    • Online appointment booking
    • Outlook.com & Google calendar integrations
    • Real-time staff availability
    • Reminder emails
    • Service, date, time & staff member selection
    • Unique appointment scheduling webpage

    Q. Who are the typical users of Microsoft Bookings?

    Microsoft Bookings has the following typical customers:

    Small Business

    Q. What languages does Microsoft Bookings support?

    Microsoft Bookings supports the following languages:

    Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish

    Q. What type of pricing plans does Microsoft Bookings offer?

    Microsoft Bookings has the following pricing plans:

    Subscription

    Q. Does Microsoft Bookings support mobile devices?

    Microsoft Bookings supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Microsoft Bookings integrate with?

    Microsoft Bookings integrates with the following applications:

    AskCody, Google Calendar, Microsoft Outlook, Office 365

    Q. What level of support does Microsoft Bookings offer?

    Microsoft Bookings offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support