Microsoft Bookings

Online appointment scheduling for small businesses

4,3 /5 (54 reviews) Write a Review!

Microsoft Bookings Overview

What is Microsoft Bookings?

Microsoft Bookings is an online booking and appointment scheduling solution for small businesses, available as part of Office 365. Clients can visit the booking page whenever they want, book the time and service they need, get a confirmation email and calendar invitation, and reschedule or cancel if they must. For customers who prefer to book by phone, users can simply enter their appointment details and Bookings sends all confirmations and reminders.

Microsoft Bookings provides small businesses with a unique appointment booking webpage which allows their customers to select their desired service, appointment date and time, and which staff member they wish to see. Staff and appointment availability is updated in real time, so customers can book appointments 24/7 without needing to make a phone call or wait for confirmation that their desired time slot is available. Microsoft Bookings automatically sends out confirmation emails to customers, and users can also define when automated reminder emails are sent. Customers can also reschedule or cancel their existing bookings through the scheduling page, with users able to control how much notice is required for cancellations or changes.

The centralized booking calendar in Microsoft Bookings gives users an overview of all customer appointments, with month, week, and work-week views, and a day ‘split view’ which displays staff availability for a given day. Users can manually create appointments for customers who enquire in-person or over the phone, and cancel, reschedule, or reassign existing customer appointments. Customer contact details and notes are stored in the customer list, and when a new customer makes a booking online, a new contact is automatically created for that customer. Microsoft Bookings’ mobile app allows users to manage customers, appointments, and staff availability on-the-go, and can also be used to access directions to the user’s next appointment.

Microsoft Bookings Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Microsoft Bookings is currently available as part of Office 365 Business Premium subscriptions.


Microsoft Bookings Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), Chinese (Traditional), Dutch, English, French and 8 others, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish

Media

Users can view a centralized calendar for all staff members, and reassign or reschedule appointments if necessary
Microsoft Bookings give small businesses their own unique appointment booking webpage
Customers can select the date and time for their appointment
Customers can also be offered the option of selecting which staff member they wish to see
Confirmation and reminder emails are automatically sent out to customers by Microsoft Bookings
Microsoft Bookings also offers a mobile app where users can view customers and manage bookings
Contacts are automatically created by Microsoft Bookings whenever a new customer schedules and appointment
Users can also access directions to their next appointment in the Microsoft Bookings mobile app
Microsoft Bookings video Microsoft Bookings screenshot: Users can view a centralized calendar for all staff members, and reassign or reschedule appointments if necessary Microsoft Bookings screenshot: Microsoft Bookings give small businesses their own unique appointment booking webpage Microsoft Bookings screenshot: Customers can select the date and time for their appointment Microsoft Bookings screenshot: Customers can also be offered the option of selecting which staff member they wish to see Microsoft Bookings screenshot: Confirmation and reminder emails are automatically sent out to customers by Microsoft Bookings Microsoft Bookings screenshot: Microsoft Bookings also offers a mobile app where users can view customers and manage bookings Microsoft Bookings screenshot: Contacts are automatically created by Microsoft Bookings whenever a new customer schedules and appointment Microsoft Bookings screenshot: Users can also access directions to their next appointment in the Microsoft Bookings mobile app

Microsoft Bookings Reviews

Microsoft Bookings Reviews

Overall rating
4,3
/
5
Excellent
27

Very good
18

Average
8

Poor
1

Terrible
0

Value for Money
4,3
Features
4,2
Ease of Use
4,3
Customer Support
3,8
83% recommended this app
Mark D.

Vital for distributed teams with multiple systems

We have people all over the country using many different systems to book time with our staff. Bookings takes the guess work out and allows users to control their calendars more effectively. If someone is attempting to schedule a meeting and isn't on the network, we immediately provide the link to our Bookings page and make it easier on everyone.


Verified Reviewer

Share your calendar with Bookings by Microsoft

I use Bookings for client consultations. I is some much easier to allow client to choose an available time book themselves instead of the back and forth trying to figure out a suitable time via email.


Aniecia D.

Bookings Review

Fair


Brian J.

Not quite ready, but close


Natalie S.

As long as you have purchased the whole o365, totaly worth it

It was harder to set up than the competitor. But it has additional options so worth it if you could figure it out.


Mark D.
Industry: Higher Education
Company size: 201-500 Employees

Vital for distributed teams with multiple systems

Used Weekly for 6-12 months
Reviewed on 2019/12/20
Review Source: Capterra

We have people all over the country using many different systems to book time with our staff. Bookings takes the guess work out and allows users to control their calendars more effectively. If someone is attempting to schedule a meeting and isn't on the network, we immediately provide the link to our Bookings page and make it easier on everyone.

Pros

There are many tools that provide the same type of service as Bookings but the security of the Microsoft suite was important to us. We've previously used other tools but we were able to get everyone into Bookings which made training and troubleshooting easier for the entire staff. Our recruiters are asked to meet with students daily and rather than emailing the student their available times, recruiters can simply provide a link to the calendar which allows students to pick an available time simply. We work with several partners who don't have visibility to calendars when scheduling meeting. Access to the individuals' bookings page makes scheduling easier and reduces the chances of people getting double booked. Meetings booked through a Bookings page is moved over to the Outlook calendar with a notification. Cancellations are also updated in Outlook and the attendees are notified.

Cons

The customization opportunities are limited. Users can set things like email reminders and calendar invites, and modify color schemes and logos. Would like to see more integrations with other MS products. For example, if a meeting is booked that is going to require a conference call or an online software. It would be nice to automatically have a Microsoft Teams meeting and invite created and emailed to the participants. Ability to create a one-time bookings page that incorporates the calendars of several people would be a nice addition to the product.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Marketing & Advertising
Company size: 2-10 Employees

Share your calendar with Bookings by Microsoft

Used Weekly for 2+ years
Reviewed on 2019/08/30
Review Source: Capterra

I use Bookings for client consultations. I is some much easier to allow client to choose an available time book themselves instead of the back and forth trying to figure out a suitable time via email.

Pros

Bookings by Microsoft is one of those apps included with Microsoft Office 365 and it allows you to take online client bookings. It is easy to setup and use.

Cons

I would like more flexibility in creating the booking calendar and clearer notification email when a client books an appointment.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Aniecia D.
Industry: Outsourcing/Offshoring
Company size: 2-10 Employees

Bookings Review

Used Daily for 2+ years
Reviewed on 2020/11/03
Review Source: Capterra

Fair

Pros

Easy to use
Integration features
Is part of a comprehensive solution.

Cons

Bookings is being retired by Microsoft soon.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Brian J.
Industry: Computer & Network Security
Company size: 2-10 Employees

Not quite ready, but close

Used Daily for 1-5 months
Reviewed on 2020/07/09
Review Source: GetApp

Pros

Very easy to implement. Easy to create appointment types and place on our main website. Great flexibility in customer email communications, with reminders of appointments and such.

Cons

While it's functional on a basic level, there are many many annoyances that just are unexplainable. First, you can access bookings via the web app, or you can access bookings via a Teams plugin, or use an iOS app The problem is, each method provides you a different set of options when creating the booking. Zero consistency.

In order to use bookings, you need to add everyone that uses it to the staff, AND, you have to give them full admin control. If someone gets to create bookings, they can also go in and muck with all of the settings. Horrible! The next access tier down is that they can view bookings, but not create or modify them. That's next to useless, if you ask me.

Also, every staff member's calendar now shows up in bookings. If you have a receptionist making bookings, there would be no need for their calendar to show up. In the Teams version of the app, you can remove the useless calendars. On the web version you cannot. But on the Teams version, you only have very rudimentary options for creating a booking, so you need to use the Web app to access it.

The home page in the web app is useless. It's got buttons for setting up the first time, but not what you need for day to day stuff isn't there, and there's no apparent way to change it.

In the calendar page, you can create bookings. There are boxes for customer notes and internal notes. However, once you put anything in there, the boxes are no longer labeled as to what they are. Horrible design.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 6.0/10

Natalie S.
Industry: Higher Education
Company size: 201-500 Employees

As long as you have purchased the whole o365, totaly worth it

Used Daily for 1-5 months
Reviewed on 2020/06/09
Review Source: Capterra

It was harder to set up than the competitor. But it has additional options so worth it if you could figure it out.

Pros

It has all of the same features of the previous system that we were using. It has some features that other systems dont. The clients have been able to use it with no challenges. The reminders are worth it that it sends to people.

Cons

We were required to change to Bookings and it doesn't allow us to use Zoom easily with our students. However being forced to change to Teams did not matter since we have the full o365. Wish you could remove the price from the service.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

User recommendation
8,2/10
Based on 54 user ratings
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Microsoft Bookings Pricing

Microsoft Bookings Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Microsoft Bookings is currently available as part of Office 365 Business Premium subscriptions.

Microsoft Bookings is currently available as part of Office 365 Business Premium subscriptions.

Value for Money
4,3/5
Based on 54 user ratings
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Microsoft Bookings Features

Microsoft Bookings Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,2/5
Based on 54 user ratings
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Categories

Additional information for Microsoft Bookings

Additional information for Microsoft Bookings

Key features of Microsoft Bookings

  • Appointment reassignment between staff members
  • Appointment rescheduling
  • Automated email confirmations
  • Automatic calendar updates
  • Automatic contact creation
  • Booking cancellations
  • Centralized booking calendar
  • Color-coding of staff
  • Customizable notice periods
  • Day ‘split view’ for staff availability
  • Directions to appointments
  • Manual appointment creation
  • Online appointment booking
  • Outlook.com & Google calendar integrations
  • Real-time staff availability
  • Reminder emails
  • Service, date, time & staff member selection
  • Unique appointment scheduling webpage

Benefits

  • Customers can schedule appointments through a unique scheduling web page, which allows customers to select the service they require, their desired date and time, and which staff member they wish to see, based on their availability.

  • Confirmation emails are automatically sent to customers once their appointment is booked, and reminder emails can also be sent with user-defined notice periods.

  • Customers can cancel or reschedule their appointments through the scheduling page, and users can control the advanced notice required for a cancellation.

  • Users can view all customer bookings in the centralized booking calendar, with a daily ‘split view’ to assess staff availability when creating a appointment on a customer’s behalf, and the ability to cancel, reschedule, or reassign existing bookings.

  • Whenever a new customer books an appointment through the scheduling page, they are automatically added as a contact in the customer list.

  • Microsoft Bookings FAQs

    Microsoft Bookings FAQs

    Below are some frequently asked questions for Microsoft Bookings.

    Q. What type of pricing plans does Microsoft Bookings offer?

    Microsoft Bookings offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Microsoft Bookings is currently available as part of Office 365 Business Premium subscriptions.

    Q. What are the main features of Microsoft Bookings?

    Microsoft Bookings offers the following features:

    • Appointment reassignment between staff members
    • Appointment rescheduling
    • Automated email confirmations
    • Automatic calendar updates
    • Automatic contact creation
    • Booking cancellations
    • Centralized booking calendar
    • Color-coding of staff
    • Customizable notice periods
    • Day ‘split view’ for staff availability
    • Directions to appointments
    • Manual appointment creation
    • Online appointment booking
    • Outlook.com & Google calendar integrations
    • Real-time staff availability
    • Reminder emails
    • Service, date, time & staff member selection
    • Unique appointment scheduling webpage

    Q. Who are the typical users of Microsoft Bookings?

    Microsoft Bookings has the following typical customers:

    Small Business

    Q. What languages does Microsoft Bookings support?

    Microsoft Bookings supports the following languages:

    Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish

    Q. What type of pricing plans does Microsoft Bookings offer?

    Microsoft Bookings has the following pricing plans:

    Subscription

    Q. Does Microsoft Bookings support mobile devices?

    Microsoft Bookings supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Microsoft Bookings integrate with?

    Microsoft Bookings integrates with the following applications:

    AskCody, Google Calendar, Microsoft 365, Microsoft Outlook

    Q. What level of support does Microsoft Bookings offer?

    Microsoft Bookings offers the following support options:

    Online Support, Knowledge Base, FAQs, Forum