ShipHawk

Ship smarter, better, faster, cheaper.

4,9 /5 (8 reviews) Write a Review!

ShipHawk Overview

What is ShipHawk?

ShipHawk is a multi-carrier shipping software for high volume retailers, manufacturers, distributers and asset-based 3PLs (shippers). The platform is ideal for shippers with $500K or more in annual shipping spend looking to reduce shipping spend. ShipHawk allows customers to effectively select the right carriers and services during order fulfillment while using technology to eliminate manual tasks and inefficient processes.

ShipHawk Overview

Pricing

Starting from
US$12 000,00/year

Pricing options

Free Trial
Subscription
Value for money

ShipHawk is a mid-market solution with pricing based on a few simple components: shipping volume, required integrations, required carriers/service providers and professional services. All customers have dedicated account management and guided implementation. The most popular plan is our "Pro" plan, starting at $30K annually.


ShipHawk Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Order details page, pack-verify, shipping document and label printing
Add carriers (parcel, LTL, brokers) you know and trust.
Order manager allows batch processing, access to order and shipment details.
Supports blind shipments, custom packing slips, unique print formats
Dashboard provides real-time view of shipping operation, carrier performance and today's tasks.
ShipHawk video ShipHawk screenshot: Order details page, pack-verify, shipping document and label printing ShipHawk screenshot: Add carriers (parcel, LTL, brokers) you know and trust. ShipHawk screenshot: Order manager allows batch processing, access to order and shipment details. ShipHawk screenshot: Supports blind shipments, custom packing slips, unique print formats ShipHawk screenshot: Dashboard provides real-time view of shipping operation, carrier performance and today's tasks.

ShipHawk Reviews

ShipHawk Reviews

Overall rating
4,9
/
5
Excellent
7

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
4,7
Ease of Use
4,9
Customer Support
5
100% recommended this app
Joshua H.

ShipHawk is the best whiteglove and LTL aggregator out there with full API support

We run an online marketplace and we need to ship products and integrate all the results (pricing, tracking, delivery dates, etc.) into our system so that we can provide updates to our users, track them for our own book keeping, and follow up if things go wrong. UPS and FedEx were easy and reliable, but we also ship large irregular items that require whiteglove handling or crating.

Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with. We spent many dozens of hours of staff time each week on the phone with shipping companies and individual drivers trying to keep our transit information and ETA estimates updated and tracking down missing shipments.

ShipHawk abstracts all of that away and provides an API interface much closer to something like UPS, complete with status updates and all. Definitely a much easier, smoother, more scalable process for us.


Adam S.

Streamlined out shipping

Costs are down. Searching for shipments is easy and the search function is intuitive enough that even minor details on the order will bring up the correct results.


Carl B.

Great Company!

ShipHawk's customer service is great and they get the job done right!


Michelle P.

Revolutionize how you ship


Marlise S.

They make it easy!

We have loved using the Shiphawk dashboard for getting quick quotes and booking our shipments across the US. It's nice to see a comparison of all the freight quotes, so we can make the decision based on our needs and our clients' needs. It's also a great organization tool for our business, seeing everything in one place.


Joshua H.
Industry: Furniture
Company size: 11-50 Employees

ShipHawk is the best whiteglove and LTL aggregator out there with full API support

Used Daily for 2+ years
Reviewed on 2018/12/05
Review Source: Capterra

We run an online marketplace and we need to ship products and integrate all the results (pricing, tracking, delivery dates, etc.) into our system so that we can provide updates to our users, track them for our own book keeping, and follow up if things go wrong. UPS and FedEx were easy and reliable, but we also ship large irregular items that require whiteglove handling or crating.

Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with. We spent many dozens of hours of staff time each week on the phone with shipping companies and individual drivers trying to keep our transit information and ETA estimates updated and tracking down missing shipments.

ShipHawk abstracts all of that away and provides an API interface much closer to something like UPS, complete with status updates and all. Definitely a much easier, smoother, more scalable process for us.

Pros

ShipHawk does all the heavy lifting to get updated tracking information, negotiate rates, and work with shipping partners. That frees your own staff up to make your own product better instead of spending all their time on the phone with truck drivers scattered around the country. It also means that you only need to integrate with a single service (ShipHawk) rather than the dozens of specialized regional shippers out there. Better yet, ShipHawk provides a modern RESTful API and hides the fact that many of the smaller shippers still just ask you to email them spreadsheets.

Cons

There are many, many options involved in shipping something complex like a heavy bronze statue. What sort of packing job and materials should be used, what sort of machinery is necessary to load it onto and off of the truck, etc. Many of these are opaque and confusing unless you're familiar with the details and terminology of the shipping business. ShipHawk abstracts away some of these and is very responsive to questions and queries, which takes the sting out of this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Adam S.
Industry: Wine & Spirits
Company size: 2-10 Employees

Streamlined out shipping

Used Daily for 6-12 months
Reviewed on 2019/12/03
Review Source: Capterra

Costs are down. Searching for shipments is easy and the search function is intuitive enough that even minor details on the order will bring up the correct results.

Pros

This has been the single best change in our operations to date. Not only are we saving money, but the ability of every user to search any order in the system and find important details like tracking numbers is is very helpful.
User interface is simple, but very effective.
Searching for orders is easier than our previous system (UPS World Ship).
We are very happy with Shiphawk!

Cons

Like most software I use on a daily basis, I prefer to use a 'dark mode', which is easier on my eyes. So far I have not seen that this is available. Other than that, this is great shipping software.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Carl B.

Great Company!

Reviewed on 2016/03/24
Review Source: Capterra

ShipHawk's customer service is great and they get the job done right!

Response from ShipHawk

Thanks for the review Carl. The Customer Success team appreciates your positive feedback!

Rating breakdown

Ease of Use
Customer Support

Michelle P.
Industry: Electrical/Electronic Manufacturing
Company size: Self Employed

Revolutionize how you ship

Used Daily for 6-12 months
Reviewed on 2018/09/18
Review Source: Capterra

Pros

Easy to use and simplifies your business

Cons

They are still building out their partnerships, so it doesnt quite get you everywhere for competitive pricing

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Marlise S.

They make it easy!

Reviewed on 2016/03/18
Review Source: Capterra

We have loved using the Shiphawk dashboard for getting quick quotes and booking our shipments across the US. It's nice to see a comparison of all the freight quotes, so we can make the decision based on our needs and our clients' needs. It's also a great organization tool for our business, seeing everything in one place.

Response from ShipHawk

Thank you Marlise for the great review! We've enjoyed working with your great company. We look forward to continue working with you.

Rating breakdown

Ease of Use
Customer Support

User recommendation
9,3/10
Based on 8 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

ShipHawk Pricing

ShipHawk Pricing

Starting from
US$12 000,00/year
Free Trial
Subscription
Value for money

ShipHawk is a mid-market solution with pricing based on a few simple components: shipping volume, required integrations, required carriers/service providers and professional services. All customers have dedicated account management and guided implementation. The most popular plan is our "Pro" plan, starting at $30K annually.

ShipHawk is a mid-market solution with pricing based on a few simple components: shipping volume, required integrations, required carriers/service providers and professional services. All customers have dedicated account management and guided implementation. The most popular plan is our "Pro" plan, starting at $30K annually.

Value for Money
5/5
Based on 8 user ratings
Compare value for money rating with alternatives
Compare with alternatives

ShipHawk Features

ShipHawk Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,7/5
Based on 8 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for ShipHawk

Additional information for ShipHawk

Key features of ShipHawk

  • API
  • Activate personalized negotiated rates
  • Air shipping
  • Automated booking & dispatch
  • Automatic rate selection
  • Best carrier recommendations
  • Bills of lading
  • Booking
  • Carrier performance
  • Cost calculations
  • Dashboard
  • Decision support
  • Document creation
  • Document management
  • Freight rating
  • Freight shipping
  • Ground shipping
  • Historical shipping data
  • LTL management
  • Label generation
  • Multi-modal
  • Network of over 200 delivery options
  • Optional accessorials and insurance
  • Parcel shipping
  • Quotes / estimates
  • RESTful API, available at http://docs.shiphawk.com
  • Rate management
  • Real-time status updates
  • Reconciliation
  • Shipment tracking
  • Shipping details
  • Warehouse management
  • Waybills

Benefits

  • Supports parcel, LTL, first and final mile services.

  • Robust cost controls allow control over rates displayed to customers.

  • Business rules allow optimal carrier, service and warehouse selection for fulfillment.

  • Scalable, reliable, modern tech stack.

  • RESTful public API.
  • ShipHawk FAQs

    ShipHawk FAQs

    Below are some frequently asked questions for ShipHawk.

    Q. What type of pricing plans does ShipHawk offer?

    ShipHawk offers the following pricing plans:

    Starting from: US$12 000,00/year

    Pricing model: Subscription

    Free Trial: Not Available

    ShipHawk is a mid-market solution with pricing based on a few simple components: shipping volume, required integrations, required carriers/service providers and professional services. All customers have dedicated account management and guided implementation. The most popular plan is our "Pro" plan, starting at $30K annually.

    Q. What are the main features of ShipHawk?

    ShipHawk offers the following features:

    • API
    • Activate personalized negotiated rates
    • Air shipping
    • Automated booking & dispatch
    • Automatic rate selection
    • Best carrier recommendations
    • Bills of lading
    • Booking
    • Carrier performance
    • Cost calculations
    • Dashboard
    • Decision support
    • Document creation
    • Document management
    • Freight rating
    • Freight shipping
    • Ground shipping
    • Historical shipping data
    • LTL management
    • Label generation
    • Multi-modal
    • Network of over 200 delivery options
    • Optional accessorials and insurance
    • Parcel shipping
    • Quotes / estimates
    • RESTful API, available at http://docs.shiphawk.com
    • Rate management
    • Real-time status updates
    • Reconciliation
    • Shipment tracking
    • Shipping details
    • Warehouse management
    • Waybills

    Q. Who are the typical users of ShipHawk?

    ShipHawk has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does ShipHawk support?

    ShipHawk supports the following languages:

    English

    Q. What type of pricing plans does ShipHawk offer?

    ShipHawk has the following pricing plans:

    Subscription

    Q. Does ShipHawk support mobile devices?

    We do not have any information about what devices ShipHawk supports

    Q. What other apps does ShipHawk integrate with?

    ShipHawk integrates with the following applications:

    3PL Warehouse Manager, Celigo, Magento Commerce, NetSuite, Peoplevox, Shopify

    Q. What level of support does ShipHawk offer?

    ShipHawk offers the following support options:

    Online Support, Phone Support, Knowledge Base, Video Tutorials, FAQs