ShipHawk

ShipHawk

Ship smarter, better, faster, cheaper.

4.9/5 (7 reviews)

ShipHawk Overview

ShipHawk is a multi-carrier shipping software for high volume retailers, manufacturers, distributers and asset-based 3PLs (shippers). The platform is ideal for shippers with $500K or more in annual shipping spend looking to reduce shipping spend. ShipHawk allows customers to effectively select the right carriers and services during order fulfillment while using technology to eliminate manual tasks and inefficient processes.

Pricing

Starting from
US$12 000,00/year
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

ShipHawk Reviews

Overall rating
4.9/5
100% positive reviews
6
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
Joshua H.

ShipHawk is the best whiteglove and LTL aggregator out there with full API support

Used Daily for 2+ years
Reviewed on 2018/12/05
Review Source: Capterra

We run an online marketplace and we need to ship products and integrate all the results (pricing, tracking, delivery dates, etc.) into our system so that we can provide updates to our users, track them for our own book keeping, and follow up if things go wrong. UPS and FedEx were easy and reliable, but we also ship large irregular items that require whiteglove handling or crating.

Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with. We spent many dozens of hours of staff time each week on the phone with shipping companies and individual drivers trying to keep our transit information and ETA estimates updated and tracking down missing shipments.

ShipHawk abstracts all of that away and provides an API interface much closer to something like UPS, complete with status updates and all. Definitely a much easier, smoother, more scalable process for us.

Pros

ShipHawk does all the heavy lifting to get updated tracking information, negotiate rates, and work with shipping partners. That frees your own staff up to make your own product better instead of spending all their time on the phone with truck drivers scattered around the country. It also means that you only need to integrate with a single service (ShipHawk) rather than the dozens of specialized regional shippers out there. Better yet, ShipHawk provides a modern RESTful API and hides the fact that many of the smaller shippers still just ask you to email them spreadsheets.

Cons

There are many, many options involved in shipping something complex like a heavy bronze statue. What sort of packing job and materials should be used, what sort of machinery is necessary to load it onto and off of the truck, etc. Many of these are opaque and confusing unless you're familiar with the details and terminology of the shipping business. ShipHawk abstracts away some of these and is very responsive to questions and queries, which takes the sting out of this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Michelle P.

Revolutionize how you ship

Used Daily for 6-12 months
Reviewed on 2018/09/18
Review Source: Capterra

Pros

Easy to use and simplifies your business

Cons

They are still building out their partnerships, so it doesnt quite get you everywhere for competitive pricing

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Marlise S.

They make it easy!

Reviewed on 2016/03/18
Review Source: Capterra

We have loved using the Shiphawk dashboard for getting quick quotes and booking our shipments across the US. It's nice to see a comparison of all the freight quotes, so we can make the decision based on our needs and our clients' needs. It's also a great organization tool for our business, seeing everything in one place.

Response from ShipHawk

Thank you Marlise for the great review! We've enjoyed working with your great company. We look forward to continue working with you.

Rating breakdown

Ease of Use
Customer Support

Dylan J.

Outstanding service and the best pricing for brokered shipments around

Reviewed on 2016/03/23
Review Source: Capterra

Shiphawk was an amazing find.

They are able to beat our best priced rep quotes every single time. Customer service is quick and always solves and and all concerns. I'll be a customer for a long time.

Response from ShipHawk

I'll make sure our Customer Success team hears your kind words. We are happy you love the product. Thanks for using ShipHawk!

Rating breakdown

Ease of Use
Customer Support

Kathleen C.

Great Shipping Software for Busy Retailers

Reviewed on 2016/03/22
Review Source: Capterra

Great software for high volume shippers, especially those who need a wide net of multi state freight carriers Shiphawk puts instant quotes at your fingertips.

Response from ShipHawk

Thanks for the wonderful feedback, Kathleen. We are thrilled our software has been able to save you time!

Rating breakdown

Ease of Use
Customer Support

ShipHawk Pricing

Starting from
US$12 000,00/year
Pricing options
Free Trial
Subscription
Value for money

ShipHawk is a mid-market solution with pricing based on a few simple components: shipping volume, required integrations, required carriers/service providers and professional services. All customers have dedicated account management and guided implementation. The most popular plan is our "Pro" plan, starting at $30K annually.

ShipHawk Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Document Storage

  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for ShipHawk

Key features of ShipHawk

  • API
  • Activate personalized negotiated rates
  • Air shipping
  • Automated booking & dispatch
  • Automatic rate selection
  • Best carrier recommendations
  • Bills of lading
  • Booking
  • Carrier performance
  • Cost calculations
  • Dashboard
  • Decision support
  • Document creation
  • Document management
  • Freight rating
  • Freight shipping
  • Ground shipping
  • Historical shipping data
  • LTL management
  • LTL management
  • Label generation
  • Multi-modal
  • Network of over 200 delivery options
  • Optional accessorials and insurance
  • Parcel shipping
  • Quotes / estimates
  • RESTful API, available at http://docs.shiphawk.com
  • Rate management
  • Real-time status updates
  • Reconciliation
  • Shipment tracking
  • Shipping details
  • Warehouse management
  • Waybills

Benefits

  • Supports parcel, LTL, first and final mile services.

  • Robust cost controls allow control over rates displayed to customers.

  • Business rules allow optimal carrier, service and warehouse selection for fulfillment.

  • Scalable, reliable, modern tech stack.

  • RESTful public API.
  • ShipHawk FAQs

    Below are some frequently asked questions for ShipHawk.

    Q. What type of pricing plans does ShipHawk offer?

    ShipHawk offers the following pricing plans:

    Starting from: US$12 000,00/year

    Pricing model: Subscription

    Free Trial: Not Available

    ShipHawk is a mid-market solution with pricing based on a few simple components: shipping volume, required integrations, required carriers/service providers and professional services. All customers have dedicated account management and guided implementation. The most popular plan is our "Pro" plan, starting at $30K annually.

    Q. What are the main features of ShipHawk?

    ShipHawk offers the following features:

    • API
    • Activate personalized negotiated rates
    • Air shipping
    • Automated booking & dispatch
    • Automatic rate selection
    • Best carrier recommendations
    • Bills of lading
    • Booking
    • Carrier performance
    • Cost calculations
    • Dashboard
    • Decision support
    • Document creation
    • Document management
    • Freight rating
    • Freight shipping
    • Ground shipping
    • Historical shipping data
    • LTL management
    • LTL management
    • Label generation
    • Multi-modal
    • Network of over 200 delivery options
    • Optional accessorials and insurance
    • Parcel shipping
    • Quotes / estimates
    • RESTful API, available at http://docs.shiphawk.com
    • Rate management
    • Real-time status updates
    • Reconciliation
    • Shipment tracking
    • Shipping details
    • Warehouse management
    • Waybills

    Q. Who are the typical users of ShipHawk?

    ShipHawk has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does ShipHawk support?

    ShipHawk supports the following languages:

    English

    Q. What type of pricing plans does ShipHawk offer?

    ShipHawk has the following pricing plans:

    Subscription

    Q. Does ShipHawk support mobile devices?

    We do not have any information about what devices ShipHawk supports

    Q. What other apps does ShipHawk integrate with?

    ShipHawk integrates with the following applications:

    3PL Warehouse Manager, Magento, NetSuite, Peoplevox, Shopify

    Q. What level of support does ShipHawk offer?

    ShipHawk offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials