About ShipHawk

ShipHawk is a multi-carrier shipping software for high volume retailers, manufacturers, distributers and asset-based 3PLs (shippers). The platform is ideal for shippers with $500K or more in annual shipping spend looking to reduce shipping spend. ShipHawk allows customers to effectively select the right carriers and services during order fulfillment while using technology to eliminate manual tasks and inefficient processes.

Key benefits of ShipHawk

  • Supports parcel, LTL, first and final mile services.

  • Robust cost controls allow control over rates displayed to customers.

  • Business rules allow optimal carrier, service and warehouse selection for fulfillment.

  • Scalable, reliable, modern tech stack.

  • RESTful public API.
  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    Dashboard provides real-time view of shipping operation, carrier performance and today's tasks.
    Add carriers (parcel, LTL, brokers) you know and trust.
    Order manager allows batch processing, access to order and shipment details.
    Order details page, pack-verify, shipping document and label printing
    Supports blind shipments, custom packing slips, unique print formats
    View 6 more
    ShipHawk video
    ShipHawk screenshot: Dashboard provides real-time view of shipping operation, carrier performance and today's tasks. ShipHawk screenshot: Add carriers (parcel, LTL, brokers) you know and trust. ShipHawk screenshot: Order manager allows batch processing, access to order and shipment details. ShipHawk screenshot: Order details page, pack-verify, shipping document and label printing ShipHawk screenshot: Supports blind shipments, custom packing slips, unique print formats

    Features

    Total features of ShipHawk: 21

    • API
    • Activity Dashboard
    • Activity Tracking
    • Cost Estimating
    • Delivery Tracking
    • Document Storage
    • Estimating
    • Historical Analysis
    • Label Printing
    • Labeling
    • Online Booking Integration
    • Order Tracking
    • Package Tracking
    • Progress Reports
    • Progress Tracking
    • Quote Management
    • Shipping Labels
    • Shipping Management
    • Status Reporting
    • Status Tracking
    • Summary Reports

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    Reviews

    Overall rating

    4,9 /5
    (9)
    Value for Money
    4,8/5
    Features
    4,8/5
    Ease of Use
    4,9/5
    Customer Support
    4,8/5

    Already have ShipHawk?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 9
    Joshua H.
    Overall rating
    • Industry: Furniture
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    ShipHawk is the best whiteglove and LTL aggregator out there with full API support

    Reviewed on 2018/12/05

    We run an online marketplace and we need to ship products and integrate all the results (pricing,...

    We run an online marketplace and we need to ship products and integrate all the results (pricing, tracking, delivery dates, etc.) into our system so that we can provide updates to our users, track them for our own book keeping, and follow up if things go wrong. UPS and FedEx were easy and reliable, but we also ship large irregular items that require whiteglove handling or crating.

    Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with. We spent many dozens of hours of staff time each week on the phone with shipping companies and individual drivers trying to keep our transit information and ETA estimates updated and tracking down missing shipments.

    ShipHawk abstracts all of that away and provides an API interface much closer to something like UPS, complete with status updates and all. Definitely a much easier, smoother, more scalable process for us.

    Pros

    ShipHawk does all the heavy lifting to get updated tracking information, negotiate rates, and work with shipping partners. That frees your own staff up to make your own product better instead of spending all their time on the phone with truck drivers scattered around the country. It also means that you only need to integrate with a single service (ShipHawk) rather than the dozens of specialized regional shippers out there. Better yet, ShipHawk provides a modern RESTful API and hides the fact that many of the smaller shippers still just ask you to email them spreadsheets.

    Cons

    There are many, many options involved in shipping something complex like a heavy bronze statue. What sort of packing job and materials should be used, what sort of machinery is necessary to load it onto and off of the truck, etc. Many of these are opaque and confusing unless you're familiar with the details and terminology of the shipping business. ShipHawk abstracts away some of these and is very responsive to questions and queries, which takes the sting out of this.

    Alexandra H.
    Overall rating
    • Industry: Furniture
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Company - but they no longer offer their services to small volume companies like ours

    Reviewed on 2021/02/17

    We loved working with Shiphawk when we had the opportunity, they provided us with cutting edge...

    We loved working with Shiphawk when we had the opportunity, they provided us with cutting edge software which made our efforts much easier when quoting and booking shipments for our customers.

    Pros

    We had used Shiphawk's software for about 6 years and their platform was incredibly easy to navigate and their rates were competitive and fair. The quick rate function was a perfect fit for our needs, using the software several times a day to be able to quickly send our customers shipping quotes for our furniture items.

    Cons

    Unfortunately Shiphawk no longer offers services to "small volume" companies like ours. They closed our account with no notice back in July 2020 and we were unable to book the dozens of shipments we had already quoted our customers, which was costly as we had no other alternative at the time.

    Carl B.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Great Company!

    Reviewed on 2016/03/24

    ShipHawk's customer service is great and they get the job done right!

    ShipHawk's customer service is great and they get the job done right!

    Response from ShipHawk

    Thanks for the review Carl. The Customer Success team appreciates your positive feedback!

    Adam S.
    Overall rating
    • Industry: Wine & Spirits
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Streamlined out shipping

    Reviewed on 2019/12/03

    Costs are down. Searching for shipments is easy and the search function is intuitive enough that...

    Costs are down. Searching for shipments is easy and the search function is intuitive enough that even minor details on the order will bring up the correct results.

    Pros

    This has been the single best change in our operations to date. Not only are we saving money, but the ability of every user to search any order in the system and find important details like tracking numbers is is very helpful.
    User interface is simple, but very effective.
    Searching for orders is easier than our previous system (UPS World Ship).
    We are very happy with Shiphawk!

    Cons

    Like most software I use on a daily basis, I prefer to use a 'dark mode', which is easier on my eyes. So far I have not seen that this is available. Other than that, this is great shipping software.

    Michelle P.
    Overall rating
    • Industry: Electrical/Electronic Manufacturing
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Revolutionize how you ship

    Reviewed on 2018/09/18

    Pros

    Easy to use and simplifies your business

    Cons

    They are still building out their partnerships, so it doesnt quite get you everywhere for competitive pricing

    Showing 5 reviews of 9 Read all reviews

    ShipHawk FAQs

    Below are some frequently asked questions for ShipHawk.

    ShipHawk offers the following pricing plans:

    • Starting from: US$12 000,00/year
    • Pricing model: Subscription
    • Free Trial: Not Available

    ShipHawk is a mid-market solution with pricing based on a few simple components: shipping volume, required integrations, required carriers/service providers and professional services. All customers have dedicated account management and guided implementation. The most popular plan is our "Pro" plan, starting at $30K annually.

    ShipHawk offers the following features:

    • API
    • Activate personalized negotiated rates
    • Air shipping
    • Automated booking & dispatch
    • Automatic rate selection
    • Best carrier recommendations
    • Bills of lading
    • Booking
    • Carrier performance
    • Cost calculations
    • Dashboard
    • Decision support
    • Document creation
    • Document management
    • Freight rating
    • Freight shipping
    • Ground shipping
    • Historical shipping data
    • LTL management
    • Label generation
    • Multi-modal
    • Network of over 200 delivery options
    • Optional accessorials and insurance
    • Parcel shipping
    • Quotes / estimates
    • RESTful API, available at http://docs.shiphawk.com
    • Rate management
    • Real-time status updates
    • Reconciliation
    • Shipment tracking
    • Shipping details
    • Warehouse management
    • Waybills

    ShipHawk has the following typical customers:

    Large Enterprises, Mid Size Business

    ShipHawk supports the following languages:

    English

    We do not have any information about what devices ShipHawk supports

    ShipHawk integrates with the following applications:

    3PL Warehouse Manager, Celigo, Magento Commerce, NetSuite, Peoplevox, Shopify

    ShipHawk offers the following support options:

    Online Support, Phone Support, Knowledge Base, Video Tutorials, FAQs

    Related categories

    See all software categories found for ShipHawk.