ShipHawk

We run an online marketplace and we need to ship products and integrate all the results (pricing, tracking, delivery dates, etc.) into our system so that we can provide updates to our users, track them for our own book keeping, and follow up if things go wrong. UPS and FedEx were easy and reliable, but we also ship large irregular items that require whiteglove handling or crating.

Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with. We spent many dozens of hours of staff time each week on the phone with shipping companies and individual drivers trying to keep our transit information and ETA estimates updated and tracking down missing shipments.

ShipHawk abstracts all of that away and provides an API interface much closer to something like UPS, complete with status updates and all. Definitely a much easier, smoother, more scalable process for us.

We loved working with Shiphawk when we had the opportunity, they provided us with cutting edge software which made our efforts much easier when quoting and booking shipments for our customers.

ShipHawk's customer service is great and they get the job done right!

Costs are down. Searching for shipments is easy and the search function is intuitive enough that even minor details on the order will bring up the correct results.