Fieldpoint

Cloud-based field service and project management software

About Fieldpoint

Fieldpoint is a comprehensive field service and project management solution, targeting industry users across IT service and telecommunications, medical devices, HVAC, refrigeration, security systems, and more. Built to integrate seamlessly with Microsoft Dynamics GP and CRM, the cloud-based or on-premise deployment promises responsive design for universal device access and native companion app support across iOS and Android. Features begin with field service management and contracts to cover scheduling/dispatch, workflow escalations and notifications, plus support for undertaking preventative maintenance. Work orders can be managed from the intuitive dashboard UI, recording incident reports to service desk and adding service project installation orders.

Fieldpoint also allows for parts and inventory control and purchasing, along with customer billing/ERP integrations via Microsoft Dynamics GP. Planning and scheduling resources then extend to dispatch tools for field service and longer duration jobs, adding a drag-and-drop calendar for scheduling call appointments, technicians or resources. Project management and job costing functions enable quotations to be created with revision tracking, the setting up of tracked budgets, along with flexible customer billing and timesheet/expense management capabilities.

Key benefits of Fieldpoint

  • Fieldpoint is an Enterprise-ready field service management solution solution offering cloud or on-premise deployment, responsively built to support consistent access across all devices.

  • Provides seamless integration with Microsoft Dynamics GP for managing spare parts inventory, purchasing, payroll, project tasks, billing and much more.

  • Core management features span scheduling/dispatch, escalation notifications, preventative maintenance, service contracts, and subcontractor management.

  • Planning and scheduling resources include a drag-and-drop calendar console for quickly dispatching calls to field technicians based on availability, severity, skills, and territorial jurisdiction.

  • Fieldpoint Mobile apps for iOS and Android allow remote device access to work orders and service calls, project tasks, an integrated scheduling calendar, plus new appointment alerts.
  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

    Intuitive drag and drop-based field service scheduling and dispatching capabilities
    Service reporting and analytics capabilities provide valuable insights useful for adding a competitive edge
    Helpdesk support and service desk showing work order/call (incident) management tools
    Scheduling/dispatch features allow for the checking of technician skills, calendar schedules and locations
    Keeping everybody in touch with field service repairs updates, escalation alerts and email notifications
    Support superior customer service with preventative maintenance, service contracts and retainer records
    Combine complex jobs and tasks within the service process by adding service project installation orders
    Improve service performance and reduce costs with parts/inventory control and purchasing support via Microsoft Dynamics GP
    Optimize cash flow and corporate reporting capabilities thanks to customer Billing/ERP integration with Microsoft Dynamics GP
    Native Fieldpoint Mobile apps for iOS and Android available, providing reliable mobile access from the field
    Submit and approve timesheets or expenses at any time and from anywhere
    View 12 more
    Fieldpoint video
    Fieldpoint video
    Fieldpoint screenshot: Intuitive drag and drop-based field service scheduling and dispatching capabilities Fieldpoint screenshot: Service reporting and analytics capabilities provide valuable insights useful for adding a competitive edge Fieldpoint screenshot: Helpdesk support and service desk showing work order/call (incident) management tools Fieldpoint screenshot: Scheduling/dispatch features allow for the checking of technician skills, calendar schedules and locations Fieldpoint screenshot: Keeping everybody in touch with field service repairs updates, escalation alerts and email notifications Fieldpoint screenshot: Support superior customer service with preventative maintenance, service contracts and retainer records Fieldpoint screenshot: Combine complex jobs and tasks within the service process by adding service project installation orders Fieldpoint screenshot: Improve service performance and reduce costs with parts/inventory control and purchasing support via Microsoft Dynamics GP Fieldpoint screenshot: Optimize cash flow and corporate reporting capabilities thanks to customer Billing/ERP integration with Microsoft Dynamics GP Fieldpoint screenshot: Native Fieldpoint Mobile apps for iOS and Android available, providing reliable mobile access from the field Fieldpoint screenshot: Submit and approve timesheets or expenses at any time and from anywhere

    Features

    Total features of Fieldpoint: 51

    • API
    • Activity Tracking
    • Alerts / Escalation
    • Billing & Invoicing
    • Budget Control
    • CRM
    • Calendar Management
    • Call Center Management
    • Client Portal
    • Collaboration Tools
    • Configurable Workflow
    • Contact Database
    • Contract/License Management
    • Customer Database
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Dispatch Management
    • Document Management
    • Drag & Drop
    • Electronic Signature
    • Expense Tracking
    • GPS
    • Gantt/Timeline View
    • Inventory Control
    • Inventory Management
    • Issue Management
    • Job Management
    • Maintenance Scheduling
    • Mobile Access
    • Online Time Clock
    • Payment Collection in the Field
    • Portfolio Management
    • Project Management
    • Project Tracking
    • Projections
    • Quotes/Estimates
    • Reimbursement Management
    • Remote Access/Control
    • Resource Management
    • Routing
    • Scheduling
    • Self Service Portal
    • Service History
    • Service Level Agreement (SLA) Management
    • Subcontractor Management
    • Task Management
    • Technician Management
    • Time & Expense Tracking
    • Time Tracking
    • Work Order Management

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    Reviews

    Overall rating

    4,6 /5
    (7)
    Value for Money
    4,4/5
    Features
    4,6/5
    Ease of Use
    4,4/5
    Customer Support
    4,6/5

    Already have Fieldpoint?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 7
    Greg T.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Product - Provided by a Great Team!

    Reviewed on 2016/10/17

    We have been a customer of Fieldpoint since 2003. I have worked in software consulting - prior to...

    We have been a customer of Fieldpoint since 2003. I have worked in software consulting - prior to 2003, and now serve as the VP, IT at our company. So I've had the chance to work with many software vendors. I can confidently tell you that if you are looking for a great product backed by a team that will always deliver what they commit to.....then look no further. You will be happy working with Fieldpoint - they listen to your business needs and then suggest the best solution. In a world full of new software companies emerging all the time - choose our trusted software vendor, Fieldpoint. Feel free to contact me - I'd be happy to share my experience with you.

    Pros

    Flexibility
    Customizable toolset
    Great implementation/support team

    Cons

    No cons - they have always been quick to resolve any issue we experience.

    Missy C.
    Overall rating
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Very Extendable

    Reviewed on 2016/12/20

    We are currently on Alert by Field Point, with plans to move to the new platform Field Point.
    ...

    We are currently on Alert by Field Point, with plans to move to the new platform Field Point.

    Alert has become integral to how we operate. It touches all departments and has allowed us to scale as we grow. The team at Field Point understands our business model and has guided us as we push the envelope on how to extend the functionality into every aspect of our business.

    Alert has become the platform on which we run our business operations. Highly extendable, it has been configured to meet the challenges of our high volume of incidents. The issue reporting has provided insight into how to improve processes. Tasks and checklists guide users, greatly reducing training efforts while supporting consistency. Our Field Labor force leverage the Vendor Portal to receive work orders and provide deliverables which validate scope completion.

    In conclusion, Alert has been an important part of our service engine as we continue to grow

    Tami W.
    Overall rating
    • Industry: Telecommunications
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    I have used it with two companies and would recommend for any service organization

    Reviewed on 2016/10/21

    I have implemented and used this software in two companies. Both have had great experiences with...

    I have implemented and used this software in two companies. Both have had great experiences with the employees and the product. One company used out of box features that complimented their organization well, where the other customized it to fit the needs of all employees. Both implementations were very well received by the end users who enjoyed working in it.

    Pros

    The systems can be customized to whatever your organization needs. The employees/developers are wonderful to work with.

    Cons

    Scheduling tools need to be more flexible for the employees. Rumor has it that they have made strides to this part of the software in the latest version.

    Sharon B.
    Overall rating
    • Industry: Telecommunications
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    FieldPoint Team is the best!

    Reviewed on 2016/10/21

    We really like the product and the FieldPoint services team have created some really great custom...

    We really like the product and the FieldPoint services team have created some really great custom solutions for our business.

    Pros

    Ease of use, simple to configure and customize. Support team is always available and willing to assist

    Cons

    Needs a UI query tool for users to pull quick data sets.

    Brennan A.
    Overall rating
    • Industry: Machinery
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    very fast and friendly.

    Reviewed on 2018/03/07

    it helps me to keep track of what customers we have opens jobs with and what jobs have been closed....

    it helps me to keep track of what customers we have opens jobs with and what jobs have been closed. makes the job a lot easier

    Pros

    I like that it is so easy to keep track of the jobs that we are working on. I like that there is a lot of options to create a paper trail. it helps when I can go back and check on customers questions

    Cons

    at times it seems to freeze up and then I have to backtrack to be able to get back into what I was originally working on.

    Showing 5 reviews of 7 Read all reviews

    Fieldpoint FAQs

    Below are some frequently asked questions for Fieldpoint.

    Fieldpoint offers the following pricing plans:

    • Starting from:
    • Free Trial: Not Available

    Contact for demo requests and full pricing information

    We do not have any information about Fieldpoint features

    Fieldpoint has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000

    Fieldpoint supports the following languages:

    English

    Fieldpoint supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Fieldpoint integrates with the following applications:

    Microsoft Dynamics GP, NetSuite, Quickbooks Online, Sage Intacct, Salesforce Sales Cloud

    Fieldpoint offers the following support options:

    Email/Help Desk, Phone Support, Chat

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