Fieldpoint

Cloud-based field service and project management software

4,6 /5 (7 reviews) Write a Review!

Fieldpoint Overview

What is Fieldpoint?

Fieldpoint is a comprehensive field service and project management solution, targeting industry users across IT service and telecommunications, medical devices, HVAC, refrigeration, security systems, and more. Built to integrate seamlessly with Microsoft Dynamics GP and CRM, the cloud-based or on-premise deployment promises responsive design for universal device access and native companion app support across iOS and Android. Features begin with field service management and contracts to cover scheduling/dispatch, workflow escalations and notifications, plus support for undertaking preventative maintenance. Work orders can be managed from the intuitive dashboard UI, recording incident reports to service desk and adding service project installation orders.

Fieldpoint also allows for parts and inventory control and purchasing, along with customer billing/ERP integrations via Microsoft Dynamics GP. Planning and scheduling resources then extend to dispatch tools for field service and longer duration jobs, adding a drag-and-drop calendar for scheduling call appointments, technicians or resources. Project management and job costing functions enable quotations to be created with revision tracking, the setting up of tracked budgets, along with flexible customer billing and timesheet/expense management capabilities.

Fieldpoint Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact for demo requests and full pricing information


Fieldpoint Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Intuitive drag and drop-based field service scheduling and dispatching capabilities
Service reporting and analytics capabilities provide valuable insights useful for adding a competitive edge
Helpdesk support and service desk showing work order/call (incident) management tools
Scheduling/dispatch features allow for the checking of technician skills, calendar schedules and locations
Keeping everybody in touch with field service repairs updates, escalation alerts and email notifications
Support superior customer service with preventative maintenance, service contracts and retainer records
Combine complex jobs and tasks within the service process by adding service project installation orders
Improve service performance and reduce costs with parts/inventory control and purchasing support via Microsoft Dynamics GP
Optimize cash flow and corporate reporting capabilities thanks to customer Billing/ERP integration with Microsoft Dynamics GP
Native Fieldpoint Mobile apps for iOS and Android available, providing reliable mobile access from the field
Fieldpoint video Fieldpoint video Fieldpoint screenshot: Intuitive drag and drop-based field service scheduling and dispatching capabilities Fieldpoint screenshot: Service reporting and analytics capabilities provide valuable insights useful for adding a competitive edge Fieldpoint screenshot: Helpdesk support and service desk showing work order/call (incident) management tools Fieldpoint screenshot: Scheduling/dispatch features allow for the checking of technician skills, calendar schedules and locations Fieldpoint screenshot: Keeping everybody in touch with field service repairs updates, escalation alerts and email notifications Fieldpoint screenshot: Support superior customer service with preventative maintenance, service contracts and retainer records Fieldpoint screenshot: Combine complex jobs and tasks within the service process by adding service project installation orders Fieldpoint screenshot: Improve service performance and reduce costs with parts/inventory control and purchasing support via Microsoft Dynamics GP Fieldpoint screenshot: Optimize cash flow and corporate reporting capabilities thanks to customer Billing/ERP integration with Microsoft Dynamics GP Fieldpoint screenshot: Native Fieldpoint Mobile apps for iOS and Android available, providing reliable mobile access from the field

Fieldpoint Reviews

Fieldpoint Reviews

Overall rating
4,6
/
5
Excellent
4

Very good
3

Average
0

Poor
0

Terrible
0

Value for Money
4,4
Features
4,6
Ease of Use
4,4
Customer Support
4,6
100% recommended this app
Greg T.

Great Product - Provided by a Great Team!

We have been a customer of Fieldpoint since 2003. I have worked in software consulting - prior to 2003, and now serve as the VP, IT at our company. So I've had the chance to work with many software vendors. I can confidently tell you that if you are looking for a great product backed by a team that will always deliver what they commit to.....then look no further. You will be happy working with Fieldpoint - they listen to your business needs and then suggest the best solution. In a world full of new software companies emerging all the time - choose our trusted software vendor, Fieldpoint. Feel free to contact me - I'd be happy to share my experience with you.


Missy C.

Very Extendable

We are currently on Alert by Field Point, with plans to move to the new platform Field Point.

Alert has become integral to how we operate. It touches all departments and has allowed us to scale as we grow. The team at Field Point understands our business model and has guided us as we push the envelope on how to extend the functionality into every aspect of our business.

Alert has become the platform on which we run our business operations. Highly extendable, it has been configured to meet the challenges of our high volume of incidents. The issue reporting has provided insight into how to improve processes. Tasks and checklists guide users, greatly reducing training efforts while supporting consistency. Our Field Labor force leverage the Vendor Portal to receive work orders and provide deliverables which validate scope completion.

In conclusion, Alert has been an important part of our service engine as we continue to grow


Tami W.

I have used it with two companies and would recommend for any service organization

I have implemented and used this software in two companies. Both have had great experiences with the employees and the product. One company used out of box features that complimented their organization well, where the other customized it to fit the needs of all employees. Both implementations were very well received by the end users who enjoyed working in it.


Sharon B.

FieldPoint Team is the best!

We really like the product and the FieldPoint services team have created some really great custom solutions for our business.


Brennan A.

very fast and friendly.

it helps me to keep track of what customers we have opens jobs with and what jobs have been closed. makes the job a lot easier


Greg T.
Industry: Information Technology & Services
Company size: 201-500 Employees

Great Product - Provided by a Great Team!

Used Daily for 2+ years
Reviewed on 2016/10/17
Review Source: Capterra

We have been a customer of Fieldpoint since 2003. I have worked in software consulting - prior to 2003, and now serve as the VP, IT at our company. So I've had the chance to work with many software vendors. I can confidently tell you that if you are looking for a great product backed by a team that will always deliver what they commit to.....then look no further. You will be happy working with Fieldpoint - they listen to your business needs and then suggest the best solution. In a world full of new software companies emerging all the time - choose our trusted software vendor, Fieldpoint. Feel free to contact me - I'd be happy to share my experience with you.

Pros

Flexibility
Customizable toolset
Great implementation/support team

Cons

No cons - they have always been quick to resolve any issue we experience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Missy C.
Company size: 201-500 Employees

Very Extendable

Used Daily for 2+ years
Reviewed on 2016/12/20
Review Source: Capterra

We are currently on Alert by Field Point, with plans to move to the new platform Field Point.

Alert has become integral to how we operate. It touches all departments and has allowed us to scale as we grow. The team at Field Point understands our business model and has guided us as we push the envelope on how to extend the functionality into every aspect of our business.

Alert has become the platform on which we run our business operations. Highly extendable, it has been configured to meet the challenges of our high volume of incidents. The issue reporting has provided insight into how to improve processes. Tasks and checklists guide users, greatly reducing training efforts while supporting consistency. Our Field Labor force leverage the Vendor Portal to receive work orders and provide deliverables which validate scope completion.

In conclusion, Alert has been an important part of our service engine as we continue to grow

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Tami W.
Industry: Telecommunications
Company size: 1 001-5 000 Employees

I have used it with two companies and would recommend for any service organization

Used Daily for 2+ years
Reviewed on 2016/10/21
Review Source: Capterra

I have implemented and used this software in two companies. Both have had great experiences with the employees and the product. One company used out of box features that complimented their organization well, where the other customized it to fit the needs of all employees. Both implementations were very well received by the end users who enjoyed working in it.

Pros

The systems can be customized to whatever your organization needs. The employees/developers are wonderful to work with.

Cons

Scheduling tools need to be more flexible for the employees. Rumor has it that they have made strides to this part of the software in the latest version.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Sharon B.
Industry: Telecommunications
Company size: 1 001-5 000 Employees

FieldPoint Team is the best!

Used Daily for 2+ years
Reviewed on 2016/10/21
Review Source: Capterra

We really like the product and the FieldPoint services team have created some really great custom solutions for our business.

Pros

Ease of use, simple to configure and customize. Support team is always available and willing to assist

Cons

Needs a UI query tool for users to pull quick data sets.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Brennan A.
Industry: Machinery
Company size: 201-500 Employees

very fast and friendly.

Used Daily for 6-12 months
Reviewed on 2018/03/07
Review Source: Capterra

it helps me to keep track of what customers we have opens jobs with and what jobs have been closed. makes the job a lot easier

Pros

I like that it is so easy to keep track of the jobs that we are working on. I like that there is a lot of options to create a paper trail. it helps when I can go back and check on customers questions

Cons

at times it seems to freeze up and then I have to backtrack to be able to get back into what I was originally working on.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
9/10
Based on 7 user ratings
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Fieldpoint Pricing

Fieldpoint Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact for demo requests and full pricing information

Contact for demo requests and full pricing information

Value for Money
4,4/5
Based on 7 user ratings
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Fieldpoint Features

Fieldpoint Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,6/5
Based on 7 user ratings
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Categories

Additional information for Fieldpoint

Additional information for Fieldpoint

Key features of Fieldpoint

  • Accounting
  • Allocate and track jobs
  • Automated emails for exception alerts
  • CRM
  • Call center and dispatch tools
  • Configurable workflow engine
  • Contract management
  • Customer billing via MS Dynamics GP
  • Customizable forms
  • Dispatch management
  • Drag-and-drop scheduling calendar
  • Electronic signature capture
  • Flexible reporting capabilities
  • Graphical Gantt chart tools
  • Maintain customer records
  • Manage scheduling via calendar
  • Parts/inventory control and purchasing
  • Preventative maintenance scheduling
  • Project management
  • Quotes / estimates
  • Routing
  • SLA monitoring features
  • Service history tracking
  • Set up and track budgets
  • Subcontractor management
  • Technician management
  • Timesheet and expense management
  • User-defined form fields
  • Work order and call management
  • iOS and Android mobile apps

Benefits

  • Fieldpoint is an Enterprise-ready field service management solution solution offering cloud or on-premise deployment, responsively built to support consistent access across all devices.

  • Provides seamless integration with Microsoft Dynamics GP for managing spare parts inventory, purchasing, payroll, project tasks, billing and much more.

  • Core management features span scheduling/dispatch, escalation notifications, preventative maintenance, service contracts, and subcontractor management.

  • Planning and scheduling resources include a drag-and-drop calendar console for quickly dispatching calls to field technicians based on availability, severity, skills, and territorial jurisdiction.

  • Fieldpoint Mobile apps for iOS and Android allow remote device access to work orders and service calls, project tasks, an integrated scheduling calendar, plus new appointment alerts.
  • Fieldpoint FAQs

    Fieldpoint FAQs

    Below are some frequently asked questions for Fieldpoint.

    Q. What type of pricing plans does Fieldpoint offer?

    Fieldpoint offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact for demo requests and full pricing information

    Q. What are the main features of Fieldpoint?

    Fieldpoint offers the following features:

    • Accounting
    • Allocate and track jobs
    • Automated emails for exception alerts
    • CRM
    • Call center and dispatch tools
    • Configurable workflow engine
    • Contract management
    • Customer billing via MS Dynamics GP
    • Customizable forms
    • Dispatch management
    • Drag-and-drop scheduling calendar
    • Electronic signature capture
    • Flexible reporting capabilities
    • Graphical Gantt chart tools
    • Maintain customer records
    • Manage scheduling via calendar
    • Parts/inventory control and purchasing
    • Preventative maintenance scheduling
    • Project management
    • Quotes / estimates
    • Routing
    • SLA monitoring features
    • Service history tracking
    • Set up and track budgets
    • Subcontractor management
    • Technician management
    • Timesheet and expense management
    • User-defined form fields
    • Work order and call management
    • iOS and Android mobile apps

    Q. Who are the typical users of Fieldpoint?

    Fieldpoint has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Fieldpoint support?

    Fieldpoint supports the following languages:

    English

    Q. What type of pricing plans does Fieldpoint offer?

    Fieldpoint has the following pricing plans:

    Subscription

    Q. Does Fieldpoint support mobile devices?

    Fieldpoint supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Fieldpoint integrate with?

    Fieldpoint integrates with the following applications:

    Microsoft Dynamics GP, NetSuite, QuickBooks Online, Sage Intacct, Salesforce Sales Cloud

    Q. What level of support does Fieldpoint offer?

    Fieldpoint offers the following support options:

    Online Support, Phone Support