Texada

I like the ability to have the play area to test new or odd situations. I think it reduces the amount of times I need to contact the help desk.

We do not use much of the rest of the system as our rental is normally a monthly event.

The reporting function leaves a lot to be desired. It would be nice to have a reporting section for ALL reports.

Even have the ability to chose what fields to include. I would be interested in speaking with the development team as to how we can try to improve the reporting, both financial and analytical.

Also the batch processing/posting is all over the place. Posting should be in one section so you know what has to be posted and what doesn't. Also the batch processing and posting is not always evident. There could be a pop up that says do you want to post this item.

Once we learned how to use it, it has most of the functionality we require. I feel that it is trending in the right direction. The email functionality has come a long way and made things much easier. We started using PO's, Re-Order Reports, Sale Orders, and Work Orders this year. It has simplified our processes. We tested the reservation feature but it is too slow for our fast paced business.

It is difficult to learn and understand for new staff members. I also don't like the reservation system. A "day at a glance" feature would be helpful (similar to what Point of Rental has. Something that can outline the reservations in an easy to read layout on screen with the ability to view and make changes instead of having to search. It would also be good to view deliveries and pick ups. I don't like having to print reports all the time. The booking report took me a while to figure out and I feel that it is too time-consuming to go through every morning.

The system is very user friendly, a big improvement from the previous version. Support is very friendly and helpful.

There a few changes that should be made. Deposits get lost, you should be able to take deposits on w/o, the daily close freezes up once a month (the close has to be done after hours so there is no support to help when this happens), still an issue in the ic screen looking at serial numbers if you had to use the search function to find the item, you get kicked out/screen freezes after 5- 10 minutes of non use if using the web version, in some screens you can search by typing directly into box (ex at 01 customer search) but in other screens you have to window first (ex when entering an AP and searching for a GL by name)