AlayaCare

4.0 (156)
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End-to-end home care software

About AlayaCare

AlayaCare is an end-to-end, outcome-focused home care platform for medium to enterprise-level home care agencies and providers. Features include clinical documentation, back office functionality, remote patient monitoring, client and family portals, and mobile care worker functionality.

AlayaCare offers a mix of face-to-face visit and real-time telehealth solutions with streamlined field staff operations that can help increase efficiency, improve communications, and ultimately improve patient outcomes. The platform offers a fully integrated clinical documentation solution with configurable forms and workflows, and secure third party EHR/EMR integration. Features include drag and drop fields, version and routing controls, and a library of field types including text, pick-list, photo, signature and diagrams.

AlayaCare’s back office suite includes optimized and strategic scheduling that helps organizations align operating priorities with staff client visits and schedules. Scheduling optimization features help pull together the right team, with the right billing model, at the right times, i.e. preference, capacity, skill, location and cost-based team assignments. Remote patient monitoring empowers clients to monitor their own vitals in real time, providing nurses and supervisors with a dashboard of trending vitals, and more.

The solution’s care worker mobile app provides staff with the tools they need via smartphone, tablet or laptop. All core features can be seamlessly accessed regardless of device, including features for scheduling, charting and clinical documentation. GPS data provides accurate and audit-friendly time and attendance, as well as live tracking for work-alone staff members. Additional modules include the family and stakeholder informational portal and machine learning for tuned home health care algorithms.


Key benefits of AlayaCare

  • AlayaCare provides both traditional and virtual care solutions to help home care organizations improve outcomes.

  • AlayaCare helps eliminate unnecessary data entry, faxing and scanning with configurable clinical forms, workflows and auto-route forms.

  • Multi-tiered billing and payroll management features support both private and public business models.

  • Agencies can leverage AlayaCare's mobile app with GPS data to audit visits for time, attendance, billing and reporting.

  • Nurses and supervisors can reduce the amount of unnecessary visits by virtually monitoring patients through AlayaCare's bluetooth-enabled medical and wellness devices.

  • Images

    AlayaCare Software - A flexible and intuitive solution with configurable real-time KPIs
    AlayaCare Software - View an activity feed, and keep track of attendance and events
    AlayaCare Software - The mobile app delivers relevant patient information and reporting tools
    AlayaCare Software - 4
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    AlayaCare video
    AlayaCare video
    AlayaCare video
    AlayaCare Software - A flexible and intuitive solution with configurable real-time KPIs
    AlayaCare Software - View an activity feed, and keep track of attendance and events
    AlayaCare Software - The mobile app delivers relevant patient information and reporting tools
    AlayaCare Software - 4
    AlayaCare Software - 5
    AlayaCare Software - 6

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    Reviews

    Overall rating

    4.0 /5
    (156)
    Value for Money
    3.9/5
    Features
    3.8/5
    Ease of Use
    4.0/5
    Customer Support
    4.1/5

    Already have AlayaCare?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 156
    Verified Reviewer
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Loads of Potential

    Reviewed on 2020/12/11

    Great people to work with. Overall good product. Looking forward to announced imporvements

    Great people to work with. Overall good product. Looking forward to announced imporvements

    Pros

    The software is constantly improving and has many features that can help ease reporting, administration, and scheduling. Great date exploration tool to be able to build custom reports. Alayacare reps actively check in with clients to look for ways to improve and to maintain the relationship.

    Cons

    Some great features announced in production, but implementation can sometimes take longer than expected. Depending on the industry, certain workarounds are needed. The accounting side of this software is ok, but leave room for improvement.

    Allison
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    My experience with AlayaCare

    Reviewed on 2024/08/09

    Overall, it is a big improvement from what we used to use. There are things that I wish were...

    Overall, it is a big improvement from what we used to use. There are things that I wish were available, such as facial recognition to login and things like that, but we are patient and know that good things are to come

    Pros

    I love that we can be detailed in our care plan for our clients. I am the care manager at an in-home senior care company, Aspen Senior Care. There are a lot of features that may be a hospital or home health and hospice company might use, but I love ability to divide the care plan that I write up with and for clients into tasks and goals for my caregivers. There are also care provider note section that I can use to update and have most current information about each client for my caregivers to read.

    Cons

    Sometimes we have support issues and I don't feel like they are handled in a timely manner. Issues like caregivers having trouble clocking in and out, accessing information and clients trying to get on the family portal and passwords not working.

    Stacey
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Love Alaya

    Reviewed on 2024/12/20

    Love it! Would recommend based on what I’ve learned so far

    Love it! Would recommend based on what I’ve learned so far

    Pros

    Documenting with the app is going to be the best part for my nurses

    Cons

    Creating roles …very difficult to do on one’s own

    Palaniappan
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Super User - TNO

    Reviewed on 2024/08/09

    It has been good and see the effort put in to speed up activities and upgrade to high end systems....

    It has been good and see the effort put in to speed up activities and upgrade to high end systems. But reporting is still a week link. 1 - because of primitive system, 2 - less training given during implementation, 3 - Not much of articles or report generation exercises in the Zendesk portal. Report generation can play a major role in any user deciding on the platform and if that is made easy and user friendly there will be more takers.

    Pros

    The easiness with which client profile can be created & their data captured

    Cons

    The limitation of 5000 data entries while generating reports.
    Too many add ons like ACC, Looker etc which could be merged and AlayaCare should handle queries directly instead of we sending it to you, and in turn you sending it to the agencies to address them

    Alternatives Considered

    Microsoft PowerPoint

    Reasons for Switching to AlayaCare

    PS Suite license extension was not very clear
    Peter
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Everhome Healthcare product review.

    Reviewed on 2024/08/13

    Excellent. Interfaces are very intuitive and availability of data through reports is very...

    Excellent. Interfaces are very intuitive and availability of data through reports is very accessible.

    Pros

    Very flexible platform. Interfaces are very intuitive and availability of data through reports is very accessible.

    Cons

    Billing and payroll. Regarding payroll: payrate variation by client is not accommodated. Regarding billing: Billing detail is inadequate. Regarding both billing and payroll, export to QB is required for accounting purposes

    Alternatives Considered

    Axxess Home Health

    Reasons for Choosing AlayaCare

    Former product did not accommodate home health, only accommodated home care.

    Switched From

    Google Chrome

    Reasons for Switching to AlayaCare

    Integration of Home Health and Home Care.
    Showing 5 reviews of 156 Read all reviews

    AlayaCare FAQs

    Below are some frequently asked questions for AlayaCare.

    AlayaCare offers the following pricing plans:

    • Starting from: US$1,000.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact AlayaCare for detailed pricing information.

    AlayaCare has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    AlayaCare supports the following languages:

    English, French, Spanish

    AlayaCare supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    AlayaCare integrates with the following applications:

    CareAcademy, Docmosis, Google Maps, Hireology, Pentaho, QuickBooks Online Advanced, WalkMe, Waystar, eFax

    AlayaCare offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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