About AlayaCare

AlayaCare is an end-to-end, outcome-focused home care platform for medium to enterprise-level home care agencies and providers. Features include clinical documentation, back office functionality, remote patient monitoring, client and family portals, and mobile care worker functionality.

AlayaCare offers a mix of face-to-face visit and real-time telehealth solutions with streamlined field staff operations that can help increase efficiency, improve communications, and ultimately improve patient outcomes. The platform offers a fully integrated clinical documentation solution with configurable forms and workflows, and secure third party EHR/EMR integration. Features include drag and drop fields, version and routing controls, and a library of field types including text, pick-list, photo, signature and diagrams.

AlayaCare’s back office suite includes optimized and strategic scheduling that helps organizations align operating priorities with staff client visits and schedules. Scheduling optimization features help pull together the right team, with the right billing model, at the right times, i.e. preference, capacity, skill, location and cost-based team assignments. Remote patient monitoring empowers clients to monitor their own vitals in real time, providing nurses and supervisors with a dashboard of trending vitals, and more.

The solution’s care worker mobile app provides staff with the tools they need via smartphone, tablet or laptop. All core features can be seamlessly accessed regardless of device, including features for scheduling, charting and clinical documentation. GPS data provides accurate and audit-friendly time and attendance, as well as live tracking for work-alone staff members. Additional modules include the family and stakeholder informational portal and machine learning for tuned home health care algorithms.

Key benefits of AlayaCare

  • AlayaCare provides both traditional and virtual care solutions to help home care organizations improve outcomes.

  • AlayaCare helps eliminate unnecessary data entry, faxing and scanning with configurable clinical forms, workflows and auto-route forms.

  • Multi-tiered billing and payroll management features support both private and public business models.

  • Agencies can leverage AlayaCare's mobile app with GPS data to audit visits for time, attendance, billing and reporting.

  • Nurses and supervisors can reduce the amount of unnecessary visits by virtually monitoring patients through AlayaCare's bluetooth-enabled medical and wellness devices.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United States

    Supported Languages

    English, French

    Images

    A flexible and intuitive solution with configurable real-time KPIs
    View an activity feed, and keep track of attendance and events
    The mobile app delivers relevant patient information and reporting tools
    Save all contacts in a database accessible via mobile device
    Mobile care worker functionalities with mobile signature capture
    View 11 more
    AlayaCare video
    AlayaCare video
    AlayaCare video
    AlayaCare screenshot: A flexible and intuitive solution with configurable real-time KPIs AlayaCare screenshot: View an activity feed, and keep track of attendance and events AlayaCare screenshot: The mobile app delivers relevant patient information and reporting tools AlayaCare screenshot: Save all contacts in a database accessible via mobile device AlayaCare screenshot: Mobile care worker functionalities with mobile signature capture AlayaCare screenshot: AlayaCare screenshot: AlayaCare screenshot: AlayaCare screenshot: AlayaCare screenshot:

    Features

    Total features of AlayaCare: 66

    • 401(k) Tracking
    • API
    • Action Management
    • Activity Dashboard
    • Activity Management
    • Activity Tracking
    • Ad hoc Reporting
    • Applicant Tracking
    • Applications Management
    • Audit Management
    • Audit Trail
    • Automated Scheduling
    • Billing & Invoicing
    • Calendar Management
    • Care Plan Management
    • Caregiver Scheduling
    • Certification & Licensing
    • Charting
    • Claims Management
    • Client Management
    • Client Portal
    • Communication Management
    • Compliance Management
    • Computer Telephony Integration
    • Credential Management
    • Customer Database
    • Customizable Fields
    • Customizable Reports
    • Dashboard Creation
    • Database Support
    • Drag & Drop
    • Electronic Signature
    • Employee Portal
    • For Non-Medical Care
    • GPS
    • HIPAA Compliant
    • Historical Reporting
    • Insurance Management
    • Knowledge Base Management
    • Mobile Access
    • Mobile Signature Capture
    • Monitoring
    • Multi-Location
    • Offline Access
    • Overtime Calculation
    • Patient Records Management
    • Payroll Management
    • Planning Tools
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Updates
    • Referral Tracking
    • Remote Access/Control
    • Revenue Management
    • Route Optimization
    • SSL Security
    • Scheduling
    • Status Tracking
    • Task Scheduling
    • Time Clock
    • Time Tracking by Client
    • Video Call Recording
    • Video Conferencing

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    Reviews

    Overall rating

    3,9 /5
    (102)
    Value for Money
    3,8/5
    Features
    3,7/5
    Ease of Use
    3,9/5
    Customer Support
    4,1/5

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    Showing 5 reviews of 102
    Verified Reviewer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Other for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    The right approach to home care software

    Reviewed on 2020/07/29

    Pros

    As a software integrator and developer, we loved that Alayacare (compared to other home care softwares) had a rich and maturing API. This opens up the world of possibilities and integration touch points and allows the software vendor (Alayacare) to do what it does best and their clients (users) to focus on what they do best and use tools that work best for them. Other home care software that we have worked with tries to do everything in a vacuum. This is great for smaller organizations but will not cut it for evolving business models that require scale.

    Cons

    Some parts of the software are more developed than others. Some features are very deep and comprehensive while others seems to have been deployed to fill various voids and requests from the user community. Over time the depth of all features is addressed and this is to be expected with a rapidly growing software.

    Emily W.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    More of a Partner than a Vendor

    Reviewed on 2020/12/03

    Our experience with AlayaCare has been great. We have no intentions of switching to another...

    Our experience with AlayaCare has been great. We have no intentions of switching to another provider. The AlayaCare team is committed to making the platform work, and work well, for their customers. If there's been something that we've needed, they've ever helped us to get it, or given us clear timeframes on when those items are road-mapped to be developed into the system.

    Pros

    I absolutely love the customizable form builder and the workflows that can be adjusted related to those forms. It has allowed our business to create our own solutions to situations that are specific to our us. The drag-and-drop scheduling is great as well. Our new scheduler picked up on the system after 30 minutes of training on his very first day, and was able to start helping out our team right away. I also love the shift offers that can be sent out directly from AlayaCare. We send texts directly to multiple staff members for open shifts, and it is a huge time saver for us. The Waystar integration has been a blessing to us as well for sending our electronic claims to Medicaid. We can click a button in AlayaCare and our claims are received by Waystar instantly.

    Cons

    The medications module. I cringe when I get a new or changed medication. It is time consuming (many fields are marked as required), and in current state, we are not able to make simple changes to meds such as changing the administration times of a medication without first discontinuing the med altogether and then re-entering the whole thing. The meds module also seems to load much more slowly than other modules in AlayaCare, so I often am sort of waiting for the page to load with my most recent changes.

    Ariel P.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 4.0 /10

    Still Learning

    Reviewed on 2020/12/14

    At this point we've only been using it for a few weeks so I need to give the software the benefit...

    At this point we've only been using it for a few weeks so I need to give the software the benefit of the doubt and know that as a team we're doing our best to work through these issues as a company. I know the manager and others within the company are working on making zones and groups that will help us to schedule a bit easier. I will keep an open mind and continue to learn how best to use the system.

    Pros

    I like the look of it, it's very appealing (which may sound silly but I think it's important). I also like the way updates go in automatically when processed and the way I can move my schedule around and actually create a schedule as well as from a coordinator stand point to be able to see where the nurses are out in the field is very helpful as they clock in and out of visits.

    Putting schedules in isn't too bad, it's pretty easy and I have no complaints about that. Also cancelling visits and putting clients on hold is easy to use and taking them off hold is easy to use. Discharging is also very straight forward.

    Using it out in the field is pretty simple, being able to put a note in, chart a wound care or vital signs are all very easy and straight forward. As well as most of the forms I've used so far.

    Cons

    I'm finding it is not easy to use from a on call coordinator stand point, having to open multiple screens while dealing with other responsibilities in my position. Also being unable to keep filters the same on screens so I don't have to re-enter filters all the time if I have to reopen the screen. I end up opening a lot of screens to find information I need while not losing what I am working on currently and it's a lot of opening and closing screens and I get lost with all the screens.

    Also I'd like to be able to open up the clients file by clicking on their name in a nurses list but I haven't figured out how to do that yet. If there is a way.

    I also find some pages take a long time to load which could just be my internet and not the program as I do live rural with not the greatest internet, but that's pretty frustrating.

    It would also be handy to be able to e-mail out to people from the program as the previous software we used could do this and it makes a little less work than having to put a note in, email it to whoever through outlook, then put it in my report.

    I've also come across a few issues with supply ordering but am not sure what that was about as I believe supervisors are following up on these issues to ensure they are resolved. So I am unsure if this is an issue with the software or something else.

    Tianah M.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Easy to use sysem that has improved our Company's work flow

    Reviewed on 2020/12/15

    Overall experience has been fantastic. The set-up process was seamless. Our Staff Members were...

    Overall experience has been fantastic. The set-up process was seamless. Our Staff Members were pleased with the ease of transfering systems.

    Pros

    - Software has many features: Scheduling, Charting, Payroll, Human Resources / Document Control, kilometer tracking, etc. integrated into one.
    - Ongoing schedules can set up with primary and secondary staff members.
    - Data pulling / reporting.
    - Level of technical support whenever we have issues or questions.

    Cons

    - Message communication with staff members. At the moment, we are having to use multiple platforms to fill this need.

    Mark S.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Upgrading our software experience

    Reviewed on 2020/12/08

    The largest business problem we were solving was selecting a solution that would allow ease of use...

    The largest business problem we were solving was selecting a solution that would allow ease of use for our field staff, including having all necessary forms online as well as allowing our hourly staff to use a mobile app to communicate with the home office.

    Pros

    I like that this software is web-based and can be accessed easily if you have the link and proper credentials.

    Cons

    Migrating data from our old system did not happen as expected. We assumed we could move our entire historical database over to ensure whenever we needed old information we had easy access to it. When it was time to do the data migration, we were advised that we had to truncate the history to a little more than 1 year.

    Showing 5 reviews of 102 Read all reviews

    AlayaCare FAQs

    Below are some frequently asked questions for AlayaCare.

    AlayaCare offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact AlayaCare for detailed pricing information.

    We do not have any information about AlayaCare features

    AlayaCare has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    AlayaCare supports the following languages:

    English, French

    AlayaCare supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    AlayaCare integrates with the following applications:

    Google Maps, Pentaho, QuickBooks Online Advanced, WalkMe, Waystar, eFax Corporate

    AlayaCare offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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