AlayaCare

Outcome-focused & mobile home healthcare platform

4,2 /5 (53 reviews) Write a Review!

AlayaCare Overview

What is AlayaCare?

AlayaCare is an end-to-end, outcome-focused home healthcare platform for medium to enterprise-level home care agencies and providers. Features include clinical documentation, back office functionality, remote patient monitoring, client and family portals, and mobile care worker functionality. The solution supports non-medical, therapy, nursing, and personal aide for companies in Canada, United States and worldwide.

AlayaCare offers a mix of face-to-face visit and real-time telehealth solutions with streamlined field staff operations that can help increase efficiency, improve communications, and ultimately improve patient outcomes. The platform offers a fully integrated clinical documentation solution with configurable forms and workflows, and secure third party EHR/EMR integration. Features include drag and drop fields, version and routing controls, and a library of field types including text, pick-list, photo, signature and diagrams.

AlayaCare’s back office suite includes optimized and strategic scheduling that helps organizations align operating priorities with staff client visits and schedules. Scheduling optimization features help pull together the right team, with the right billing model, at the right times, i.e. preference, capacity, skill, location and cost-based team assignments. Remote patient monitoring empowers clients to monitor their own vitals in real time, providing nurses and supervisors with a dashboard of trending vitals, and more.

The solution’s care worker mobile app provides staff with the tools they need via smartphone, tablet or laptop. All core features can be seamlessly accessed regardless of device, including features for scheduling, charting and clinical documentation. GPS data provides accurate and audit-friendly time and attendance, as well as live tracking for work-alone staff members. Additional modules include the family and stakeholder informational portal and machine learning for tuned home health care algorithms.

AlayaCare Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact AlayaCare for detailed pricing information.


AlayaCare Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English, French

Media

A flexible and intuitive solution with configurable real-time KPIs
View an activity feed, and keep track of attendance and events
The mobile app delivers relevant patient information and reporting tools
Save all contacts in a database accessible via mobile device
Mobile care worker functionalities with mobile signature capture
AlayaCare video AlayaCare video AlayaCare video AlayaCare video AlayaCare screenshot: A flexible and intuitive solution with configurable real-time KPIs AlayaCare screenshot: View an activity feed, and keep track of attendance and events AlayaCare screenshot: The mobile app delivers relevant patient information and reporting tools AlayaCare screenshot: Save all contacts in a database accessible via mobile device AlayaCare screenshot: Mobile care worker functionalities with mobile signature capture AlayaCare screenshot: AlayaCare screenshot: AlayaCare screenshot: AlayaCare screenshot: AlayaCare screenshot:

AlayaCare Reviews

AlayaCare Reviews

Overall rating
4,2
/
5
Excellent
21

Very good
22

Average
9

Poor
1

Terrible
0

Value for Money
4,1
Features
3,9
Ease of Use
4,2
Customer Support
4,3
81% recommended this app
Verified Reviewer

The right approach to home care software


Bobbi M.

AlayaCare software review


Gillian F.

Feedback for ALaya


Shena M.

Alayacare More Cons than Pros


Irena G.

Alaya care usage review

Very hard in the beginning, Multiple bugs and the support was not great ( only on-line). After in face meeting most of the problems were resolved.


Verified Reviewer
Industry: Information Technology & Services
Company size: 2-10 Employees

The right approach to home care software

Used Other for 2+ years
Reviewed on 2020/07/29
Review Source: Capterra

Pros

As a software integrator and developer, we loved that Alayacare (compared to other home care softwares) had a rich and maturing API. This opens up the world of possibilities and integration touch points and allows the software vendor (Alayacare) to do what it does best and their clients (users) to focus on what they do best and use tools that work best for them. Other home care software that we have worked with tries to do everything in a vacuum. This is great for smaller organizations but will not cut it for evolving business models that require scale.

Cons

Some parts of the software are more developed than others. Some features are very deep and comprehensive while others seems to have been deployed to fill various voids and requests from the user community. Over time the depth of all features is addressed and this is to be expected with a rapidly growing software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Bobbi M.
Industry: Hospital & Health Care
Company size: 51-200 Employees

AlayaCare software review

Used Daily for 2+ years
Reviewed on 2020/02/14
Review Source: Capterra

Pros

The mobile software that be used on a smartphone is great. Love that it links to clients address and phone number. Clocking in and out feature is great.

Cons

Would be more helpful if different client statuses could be colour coded. i.e. discharged clients in red etc. On the desktop mode it requires many clicks to get where you need to get to.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Gillian F.
Industry: Individual & Family Services
Company size: 11-50 Employees

Feedback for ALaya

Used Daily for 1+ year
Reviewed on 2020/07/31
Review Source: Capterra

Pros

The graphics are better than old program. The addition of app for HSW's to use is good progress for us - allows HSW's to see info about clients in the field and clock in and out of service. Also it is easy to learn/use for HSW's and does not take much data - critical issue. I like that I can work remotely from home using the browser based program.

Cons

Unable to generate hard copy report of client file. During scheduling, the time involved in loading pages was originally hard to bear. The help (?) option has never provided me with information I am looking for - typically basic questions about where to find information or deal with status changes or the like. Using ON HOLD feature is cumbersome as you can only schedule one service at a time over an ON HOLD recurrence - it's nice that it keeps spot but adds weekly challenges to scheduling. During COVID our scheduling has been changing so much and we have been forced to change schedules every week. Due to challenge of scheduling over ON HOLD we have decided to simply delete all services for clients that are not currently getting services. When you take client off the Hold feature at end of month all previous cancelled services during that month are uncancelled - likely something to do with services being billed to clients at end of month? Other issues, I cannot easily copy all the notes for example in Care Provider Notes - or generate a report in order to provide to HSW who can't access application. No report to generate for client notes or care provider notes. In general - there is no way of learning how to use program properly in easy way (of course there is little time too)

Response from AlayaCare

Thank you for sharing your experience with us, Gillian. We're sorry to hear about some of the concerns you're having. To help make things easier for you next time, instead of going through The Help (?) button, you can check the Zendesk Guide to find the information you're looking for: https://alayacare.zendesk.com/hc/en-us. You can also use AlayaCareU on any non-production environment for a walk-through on the specific workflow you have questions about.
Our team would be more than happy to help assist you with specific concerns, feel free to contact us at [email protected]

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Shena M.
Industry: Hospital & Health Care
Company size: 201-500 Employees

Alayacare More Cons than Pros

Used Daily for 6-12 months
Reviewed on 2020/07/28
Review Source: Capterra

Pros

It is a user friendly platform both on web browser and app.
Employees are able to clock in/out. Our percentage of successful clock in/out is higher than our old provider.
Automatically calculates payable overtime.

Cons

Visit verification - being able to use the filter and mass approve. Right now we can only mass reject visits when we have a specific code we are rejecting OR cancelled visits. We are not able to filter by clock in/out percentage to mass approve visits. This will help visit verification happening in real life/timely matter.

Payroll - we are unable to set up pay rates for specific clients. Unfortunately the current pay rate features and functionality do not work for our company. It requires alot of manual work and a cheat sheet during payroll. In addition, holiday hours are calculated in with the overtime hours which should not be the case in our region.

Bill - have to use another software to bill for overtime. The system should have a feature to bill overtime. Holidays, the system doesn't understand a holiday is from midnight to midnight and we are force to split any overtime visits going into and out of the holiday to properly bill and pay. There is only 1 type of holiday multiplier available when we have holidays that are paid at 2x. This requires us to change the functionality of the multiplier every time there is a change in the holiday bill pay.

Because our billing and payroll requires a lot of manual calculation, this affects our reporting.

Response from AlayaCare

Hi Shena, Thank you for taking the time to submit a review. We really value your feedback and will pass along your challenges to the team for further review. We would also encourage you to submit your feedback and insights to our Ideas Forum: https://www.alayacare.com/ideas. These items will go directly to our product team for consideration in future releases."

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Irena G.
Industry: Health, Wellness & Fitness
Company size: 51-200 Employees

Alaya care usage review

Used Daily for 1+ year
Reviewed on 2020/07/23
Review Source: Capterra

Very hard in the beginning, Multiple bugs and the support was not great ( only on-line). After in face meeting most of the problems were resolved.

Pros

I like the fact that my workers can access the information about the clients, can leave feedback regarding the service.

Cons

Setting up service with different bill codes is clumsy and require multiple steps.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

User recommendation
8,1/10
Based on 53 user ratings
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AlayaCare Pricing

AlayaCare Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact AlayaCare for detailed pricing information.

Contact AlayaCare for detailed pricing information.

Value for Money
4,1/5
Based on 53 user ratings
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AlayaCare Features

AlayaCare Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
3,9/5
Based on 53 user ratings
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Categories

Additional information for AlayaCare

Additional information for AlayaCare

Key features of AlayaCare

  • 485 plan
  • ADL Management
  • Applicant management
  • Back office suite
  • Billing & invoicing
  • Care plan management
  • Care worker mobile app
  • Caregiver management
  • Caregiver performance management
  • Client management
  • Clinical documentation
  • Configurable real-time KPIs
  • Custom forms
  • Decision support tools
  • Drag & drop scheduling
  • Electronic Visit Verification
  • Electronic health record (EHR)
  • Electronic signature
  • Equipment and Supplies Ordering
  • Family portal
  • Field communication
  • GPS tracking
  • HIPAA compliance
  • IVR / telephony
  • Integration via web service APIs
  • Intuitive patient app and peripherals
  • Medication database
  • Mobile access
  • Modular approach
  • On-site employee tracking
  • Paperless charting
  • Patient intake
  • Patient reporting & scheduling
  • Payroll management
  • Private duty home care
  • Real-time patient data and feedback
  • Real-time visit verification
  • Remote patient monitoring
  • Schedule and route optimization
  • Video conferencing
  • Virtual care

Benefits

  • AlayaCare provides both face-to-face and virtual care clinical solutions such as optimized and strategic scheduling, and mobile care worker functionality.

  • AlayaCare helps eliminate unnecessary data entry, faxing and scanning with configurable clinical forms, workflows and auto-route forms.

  • Multi-tiered billing and payroll management features support both private and public business models.

  • Agencies can leverage AlayaCare's mobile app with GPS data to audit visits for time, attendance, billing and reporting.

  • Nurses and supervisors can reduce the amount of unnecessary visits by virtually monitoring patients through AlayaCare's bluetooth-enabled medical and wellness devices.

  • AlayaCare FAQs

    AlayaCare FAQs

    Below are some frequently asked questions for AlayaCare.

    Q. What type of pricing plans does AlayaCare offer?

    AlayaCare offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact AlayaCare for detailed pricing information.

    Q. What are the main features of AlayaCare?

    AlayaCare offers the following features:

    • 485 plan
    • ADL Management
    • Applicant management
    • Back office suite
    • Billing & invoicing
    • Care plan management
    • Care worker mobile app
    • Caregiver management
    • Caregiver performance management
    • Client management
    • Clinical documentation
    • Configurable real-time KPIs
    • Custom forms
    • Decision support tools
    • Drag & drop scheduling
    • Electronic Visit Verification
    • Electronic health record (EHR)
    • Electronic signature
    • Equipment and Supplies Ordering
    • Family portal
    • Field communication
    • GPS tracking
    • HIPAA compliance
    • IVR / telephony
    • Integration via web service APIs
    • Intuitive patient app and peripherals
    • Medication database
    • Mobile access
    • Modular approach
    • On-site employee tracking
    • Paperless charting
    • Patient intake
    • Patient reporting & scheduling
    • Payroll management
    • Private duty home care
    • Real-time patient data and feedback
    • Real-time visit verification
    • Remote patient monitoring
    • Schedule and route optimization
    • Video conferencing
    • Virtual care

    Q. Who are the typical users of AlayaCare?

    AlayaCare has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does AlayaCare support?

    AlayaCare supports the following languages:

    English, French

    Q. What type of pricing plans does AlayaCare offer?

    AlayaCare has the following pricing plans:

    Subscription

    Q. Does AlayaCare support mobile devices?

    AlayaCare supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does AlayaCare integrate with?

    AlayaCare integrates with the following applications:

    Google Maps, Hireology, Home Care Pulse, Pentaho, QuickBooks Online Advanced, WalkMe, Waystar, eFax Corporate

    Q. What level of support does AlayaCare offer?

    AlayaCare offers the following support options:

    Phone Support, Online Support, Video Tutorials, Knowledge Base, FAQs