MEX

MEX

Computerized maintenance management system (CMMS)

4.4/5 (40 reviews)

MEX Overview

MEX is a computerized maintenance management system (CMMS) which enables users to manage preventative maintenance on their equipment and assets, with maintenance scheduling, automated work order creation, job tracking, equipment readings, reporting, and more.

MEX’s built-in asset register allows users to record information on all assets and locations, including account codes, purchase details, supplier, warranty information, previous asset locations, and more. Full work histories can be documented, with last service dates and readings, any spare parts used when repairing the asset, and any outstanding work to be completed. Users can also create any number of custom fields to record additional information. Minimal information can be recorded in MEX during setup, with users able to return to asset records and fill in more details at a later date.

Work orders can be created manually by users, for maintenance requests, or their creation can be automated through preventative maintenance scheduling. Users define the frequency at which maintenance is required for assets, based either on usage or time, and MEX automatically generates work orders according to this schedule. Work orders can be used to record as much or as little information as desired, with users able to record only essential information to reduce the time spent at the computer, or plan and document every detail including tasks, manpower, spare parts, tools, instructions, procedures, dates, and more.

Pricing

Starting from
US$2 390,00
Pricing options
Free Trial
One Time License
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Europe, Japan, Latin America and 3 others, Middle-East and Africa, United Kingdom, United States

Supported Languages

Arabic, Chinese (Simplified), English, French, German and 9 others, Indonesian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

MEX Reviews

Overall rating
4.4/5
98% positive reviews
16
Excellent
23
Very good
1
Average
0
Poor
0
Terrible
Harvey H.

Casella Mex Casella

Used Daily for 2+ years
Reviewed on 2017/01/23
Review Source: Capterra

Casella Family Brands initiated the use of Mex in 2007 "Just to help us with Maintenance", Who would have thought of the wide usage & power of the system now, The Business has grown considerably & Mex has adapted & grown with us from the early days of 10 users to now having 225 users, the business was on 1 site now we have multiple sites looking after maintenance function of 150+ maintenance staff & an asset register with over 10,000 assets. All functions of the Mex System are utilized from the requesting process & approval to the acquisition of parts & final Scheduling, A comprehensive history has been developed which we now have as a resource to use on reporting regulatory requirements & in moving the maintenance function forward strategically. The system may not be the biggest out there but its ability to be adaptable to our designed maintenance program whilst keeping a robust user environment is invaluable in running the day to day maintenance function, Mex is now in the centre of all the maintenance functions on all our sites giving us control of all our labour, materials, running costs & information.

Pros

Its ability to adapt to our changing maintenance function while withholding a robust user environment.

Cons

The systems scheduler is clunky & needs improvement, eventually as every user continues down the path of true jobs control the scheduling of the workload must be the pathway to this result.

Response from MEX

Thanks very much for the review Harvey, we¿re happy to hear that you¿ve had such a great experience with MEX over the last 9 years and thank you for the feedback regarding the scheduler. If you ever need any assistance you can always phone in and talk to our support staff. Thanks for taking the time to review MEX.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Reuben M.

Good but...

Used Daily for 2+ years
Reviewed on 2019/03/05
Review Source: Capterra

The software is full of great features, however they are only as great as the information that goes in, which can sometimes lead to frustration. We use MEX to run our stores (although no ordering happens through MEX unfortunately)
We also use the Preventative Maintenance in a big way, and some features are still struggling to be realized (for instance, the hierarchy of PM's)
However, when good information is input consistently, fairly consistent results are output.

Pros

Good features for stores and preventative maintenance etc. Lots of information and recording of history is possible.
Great to be able to add photos and all sorts of information in behind stores items, or work orders.

Cons

Often can be running slow and a bit clunky. Some features are not user friendly/intuitive to use (e.g. exiting a field in order to save) Building custom reports is way over-complicated for someone without the correct training.
Certain stock reports do not work, as they seem to have been installed or set up incorrectly.

Response from MEX

Hi Reuben,

Thank you for leaving a review, we appreciate your honest feedback and we are pleased to hear that you find a number of features good to use. We also wanted to let you know that problems highlighted with the usability of MEX are issues we take seriously. We would greatly appreciate the opportunity to discuss this further with you and help resolve your issues. We will be in touch shortly.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

4.0/10
Leah D.

Easy to use system. Great support and service

Used Daily for 2+ years
Reviewed on 2017/02/07
Review Source: Capterra

MEX is a great program and very easy to use.
The staff are friendly (that's you reception ladies) and very informative and helpful (support guys).
The front end platform looks great, is easy to navigate, and I like that you are able to set permissions to allow or restrict access to certain areas.
I particularly like the ability to take MEX with you via the iOS app.
As with any program there are occasional glitches or issues, but the support staff and developers do a fantastic job sorting things out where they can.
I would highly recommend MEX for anyone in the market for a good CMMS.

Pros

The support and assistance you get from the MEX staff. I believe that is key to any good program.

Cons

Nothing. I really enjoy using it.

Response from MEX

Hi Leah,

Firstly, thank you so much for taking the time to review our software. It¿s fantastic to hear you¿ve had great customer service across several of our departments. Having security levels and access restrictions within an organisation is extremely important and it¿s great know our customers agree and value the feature.

We pride ourselves on MEX¿s mobility through our App and our HTML 5 platform. Our goal this year is to diversify our mobility and increase its capacity. So, thank you for your suggestion it¿s been sent onto our research and development department.

Thanks again for the great review Leah.

Kind Regards
The MEX Team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Philip M.

MEX Maintenance Review

Used Daily for 2+ years
Reviewed on 2019/03/13
Review Source: Capterra

MEX is already showing the business that we are top heavy with trades waiting around for break downs, with this information we now can plan more effectively by having trades onsite when required to carryout planned maintenance activities and not just be a breakdown team giving them more machine up-time.

Pros

MEX is by far one of the best CMMS I've used so far in my career its functionality makes it an easy system to implement which intern gives eases of use to the end user (maintenance trades),
Also regions is a great tool to setup multiple site locations across the business ensuring we have a standardised asset tree and control files,

Cons

Mex today requires further development by giving you the ability to import rosters into your schedule which will give you better planning functionality

Response from MEX

Hi Philip,
Thank you for leaving such a wonderful review. We take pride in customer satisfaction and are committed to delivering a useful and easy to use system. It's customers like you that make our job wonderful! Thanks, once again, for your kind words.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Joshua J.

Structured Maintenance Made Easy

Used Daily for 1+ year
Reviewed on 2017/01/31
Review Source: Capterra

From our initial dealings with the MEX team they were extremely helpful. They did not hesitate to come to our office and give us a professional and highly informative demonstration. MEX has allowed us to effectively manage our clients asset registers and assign structured preventative maintenance schedules to these assets. We are able to record all history and report on the complete lifecycle of an asset. Although MEX has virtually infinite combinations in relation to how you wish to set up your asset register MEX is very user friendly and the level to which you want to use it is up to the user, it has the capacity to be a very powerful management system across all areas of maintenance from reporting, to issuing work orders, managing invoices, tracking depreciation, flagging insurance expiry dates and police checks, the list goes on . Overall we are very happy with the MEX CMMS system and their customer service is second to none. We highly recommend MEX.

Response from MEX

Hi Joshua,

Thanks very much for the glowing review we¿re thrilled to hear all our employees are treating you with the respect and enthusiasm you deserve. We¿re all about making things easier for our customers so it¿s great to hear you find our Asset Register user friendly and our system intuitive and easy adaptable to your maintenance needs. Our support staff are always on hand if you need anything.

Kind Regards
MEX

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

MEX Pricing

Starting from
US$2 390,00
Pricing options
Free Trial
One Time License
Value for money

Price quotes are available on request.

MEX Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Custom Fields
  • Customizable Reporting
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Real Time Data
  • Reporting & Statistics

  • Access Control
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Compliance Management
  • Data Import/Export
  • Invoice Management
  • Monitoring
  • Third Party Integration
  • Workflow Management

Additional information for MEX

Key features of MEX

  • Asset register
  • Control files
  • Custom fields
  • Custom rules
  • Electronic timecards
  • Equipment readings
  • Inventory Management
  • Job tracking
  • Parts catalogue
  • Periodic work orders
  • Planning calendar
  • Predefined & custom reports
  • Preventative maintenance scheduling
  • Purchasing
  • Reporting & analytics
  • Request Management
  • Requisitions
  • Spare part tracking
  • Time-based & usage-based frequency schedules
  • Timesheets
  • Work history tracking
  • Work order creation

Benefits

  • Preventative maintenance scheduling can be automated according to both usage-based and time-based frequency schedules, such as every quarter, every 100 hours, or every 10000km.

  • Work orders can be created manually, or automatically according to routine maintenance schedule periods, and used to record as much or as little information as required, including the asset involved, job instructions, required materials and spare parts, tools, labor requirements, tasks, procedures, and more.

  • More than 230 standard reports are included in MEX, and users can also create custom reports using the built-in Report Designer.

  • The Stores add-on module allows users to track all spare parts, and offers purchasing and requisitions management and a full parts catalogue.

  • Employee working hours can be logged through the inbuilt electronic timecard system and timesheets.

  • MEX FAQs

    Below are some frequently asked questions for MEX.

    Q. What type of pricing plans does MEX offer?

    MEX offers the following pricing plans:

    Starting from: US$2 390,00

    Pricing model: One Time License

    Free Trial: Available

    Price quotes are available on request.

    Q. What are the main features of MEX?

    MEX offers the following features:

    • Asset register
    • Control files
    • Custom fields
    • Custom rules
    • Electronic timecards
    • Equipment readings
    • Inventory Management
    • Job tracking
    • Parts catalogue
    • Periodic work orders
    • Planning calendar
    • Predefined & custom reports
    • Preventative maintenance scheduling
    • Purchasing
    • Reporting & analytics
    • Request Management
    • Requisitions
    • Spare part tracking
    • Time-based & usage-based frequency schedules
    • Timesheets
    • Work history tracking
    • Work order creation

    Q. Who are the typical users of MEX?

    MEX has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does MEX support?

    MEX supports the following languages:

    Arabic, Chinese (Simplified), English, French, German, Indonesian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

    Q. What type of pricing plans does MEX offer?

    MEX has the following pricing plans:

    One Time License

    Q. Does MEX support mobile devices?

    MEX supports the following devices:

    iPhone, iPad

    Q. What other apps does MEX integrate with?

    We do not have any information about what integrations MEX has

    Q. What level of support does MEX offer?

    MEX offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials