MEX

Computerized maintenance management system (CMMS)

4,4 /5 (54 reviews) Write a Review!

MEX Overview

What is MEX?

MEX is a computerized maintenance management system (CMMS) which enables users to manage preventative maintenance on their equipment and assets, with maintenance scheduling, automated work order creation, job tracking, equipment readings, reporting, and more.

MEX’s built-in asset register allows users to record information on all assets and locations, including account codes, purchase details, supplier, warranty information, previous asset locations, and more. Full work histories can be documented, with last service dates and readings, any spare parts used when repairing the asset, and any outstanding work to be completed. Users can also create any number of custom fields to record additional information. Minimal information can be recorded in MEX during setup, with users able to return to asset records and fill in more details at a later date.

Work orders can be created manually by users, for maintenance requests, or their creation can be automated through preventative maintenance scheduling. Users define the frequency at which maintenance is required for assets, based either on usage or time, and MEX automatically generates work orders according to this schedule. Work orders can be used to record as much or as little information as desired, with users able to record only essential information to reduce the time spent at the computer, or plan and document every detail including tasks, manpower, spare parts, tools, instructions, procedures, dates, and more.

MEX Overview

Pricing

Starting from
US$2 390,00

Pricing options

Free Trial
One Time License
Value for money

Price quotes are available on request.


MEX Features

Devices
Business size
S M L
Markets
United States, United Kingdom, Australia, Japan
Supported Languages
Arabic, Chinese (Simplified), English, French, German and 9 others, Indonesian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Media

Take MEX on the road with the MEX iOS CMMS App. Allowing your service technicians to continue to effectively maintain your equipment.
Customizable reports and KPIs give users the visibility and reporting functionality they need to meet management objectives
The main menu of the MEX Maintenance Software
Capture all asset information and store in the one central and comprehensive asset register
Schedule preventative maintenance tasks
Over 200 statutory reports
Capture work done on assets in detail
MEX video MEX video MEX screenshot: Take MEX on the road with the MEX iOS CMMS App. Allowing your service technicians to continue to effectively maintain your equipment. MEX screenshot: Customizable reports and KPIs give users the visibility and reporting functionality they need to meet management objectives MEX screenshot: The main menu of the MEX Maintenance Software MEX screenshot: Capture all asset information and store in the one central and comprehensive asset register MEX screenshot: Schedule preventative maintenance tasks MEX screenshot: Over 200 statutory reports MEX screenshot: Capture work done on assets in detail

MEX Reviews

MEX Reviews

Overall rating
4,4
/
5
Excellent
22

Very good
30

Average
2

Poor
0

Terrible
0

Value for Money
4,5
Features
4,2
Ease of Use
4,4
Customer Support
4,7
96% recommended this app
Philip M.

MEX Maintenance Review

MEX is already showing the business that we are top heavy with trades waiting around for break downs, with this information we now can plan more effectively by having trades onsite when required to carryout planned maintenance activities and not just be a breakdown team giving them more machine up-time.


John F.

MEX = KISS Value for money.

This software is ideal for small to midsize business.
The ease of use is that actual day to day users will love it.
Value for money.


Paul M.

MEX at Golden Bay Cement

MEX are quick to offer solutions, but do not always listen to the Customer. Time will resolve that as the relationship between the new Maintenance Manager and MEX evolves.
Integration has proven difficult and there are still issues to be dealt with. GBC is actively working on a plan to address issues and tighten up the integration performance.
There is great scope for improvement at GBC, and there is a plan to address that. There is a lack of both ownership and understanding below the Maintenance Manager, a legacy of the previous Maintenance Manager. Again, GBC is working to address that.


Robert T.

Customer service like no other.

It has been extremely refreshing to deal with a company who has proactive employees across all areas of the company that I have dealt with. Sales, Training, service, and support.


Harvey H.

Casella Mex Casella

Casella Family Brands initiated the use of Mex in 2007 "Just to help us with Maintenance", Who would have thought of the wide usage & power of the system now, The Business has grown considerably & Mex has adapted & grown with us from the early days of 10 users to now having 225 users, the business was on 1 site now we have multiple sites looking after maintenance function of 150+ maintenance staff & an asset register with over 10,000 assets. All functions of the Mex System are utilized from the requesting process & approval to the acquisition of parts & final Scheduling, A comprehensive history has been developed which we now have as a resource to use on reporting regulatory requirements & in moving the maintenance function forward strategically. The system may not be the biggest out there but its ability to be adaptable to our designed maintenance program whilst keeping a robust user environment is invaluable in running the day to day maintenance function, Mex is now in the centre of all the maintenance functions on all our sites giving us control of all our labour, materials, running costs & information.


Philip M.
Industry: Food & Beverages
Company size: 1 001-5 000 Employees

MEX Maintenance Review

Used Daily for 2+ years
Reviewed on 2019/03/13
Review Source: Capterra

MEX is already showing the business that we are top heavy with trades waiting around for break downs, with this information we now can plan more effectively by having trades onsite when required to carryout planned maintenance activities and not just be a breakdown team giving them more machine up-time.

Pros

MEX is by far one of the best CMMS I've used so far in my career its functionality makes it an easy system to implement which intern gives eases of use to the end user (maintenance trades),
Also regions is a great tool to setup multiple site locations across the business ensuring we have a standardised asset tree and control files,

Cons

Mex today requires further development by giving you the ability to import rosters into your schedule which will give you better planning functionality

Response from MEX

Hi Philip,
Thank you for leaving such a wonderful review. We take pride in customer satisfaction and are committed to delivering a useful and easy to use system. It's customers like you that make our job wonderful! Thanks, once again, for your kind words.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

John F.
Industry: Food Production
Company size: 501-1 000 Employees

MEX = KISS Value for money.

Used Daily for 2+ years
Reviewed on 2019/06/02
Review Source: SoftwareAdvice

This software is ideal for small to midsize business.
The ease of use is that actual day to day users will love it.
Value for money.

Pros

Extremely easy to use..Everything flows nicely, and easy to find
Does the basics well.. WO-PO connection parts booking etc easy.
WO PO process easy and well thought out.
The PM is part is simple and easy to use.
Parts easy to book to WO/PO or raising thru PMs.
Ops(Online Request) works well..
MEX app works well..
Stores module well thought out-easy to use..
Support is excellent.
Buying the software is extremely cheap, and is value for money.
Searching for anything within the system easy.
Easy to customize the interface with no programming skills.
Because the accounts side of things is basic it is actually easy to understand.
Asset tree structure easy to use, and simple to walk thru assets details.
Printing attaching documents simple.
Screens are quick to load (optimize with profiles and ranges).

Cons

Financial side is a bit basic, will be limiting for large companies.
Scheduler system not the best.
Even thou pages are infinitely customizable for users there is a compromise with the screen tlagging ages to load/freezing..
The odd annoying bug.
Tailored to fleet/mining..
Wire frame reports a bit on the basic side.
MEX app only IOS.

Response from MEX

Hi John,
Thank you so much for your glowing review! We appreciate your honest feedback and its really great to hear that you have found MEX extremely easy to use and value for money. A main goal of ours is to make the system easy to use so that our users can actually use the system. It looks like we have reached that goal with you. Thanks again for your high recommendation of MEX!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Paul M.
Industry: Information Technology & Services
Company size: 10 000+ Employees

MEX at Golden Bay Cement

Used Daily for 2+ years
Reviewed on 2019/10/16
Review Source: Capterra

MEX are quick to offer solutions, but do not always listen to the Customer. Time will resolve that as the relationship between the new Maintenance Manager and MEX evolves.
Integration has proven difficult and there are still issues to be dealt with. GBC is actively working on a plan to address issues and tighten up the integration performance.
There is great scope for improvement at GBC, and there is a plan to address that. There is a lack of both ownership and understanding below the Maintenance Manager, a legacy of the previous Maintenance Manager. Again, GBC is working to address that.

Pros

The software is simple in nature. This makes learning the product easy, and training is accomplished with minimum fuss. The application is solid, the releases (Builds) are reliable. Support is top notch, and very responsive.

Cons

GBC did not make a great job of establishing their deliverables for the software. As a result, the product has been slow to deliver a lot of the benefits which are clearly there for the taking. A change of Maintenance Manager so soon after go-Live did not help GBC in achieving its goals either, but that is being addressed by the new Maintenance Manager.

Response from MEX

Hi Paul,
Thanks for taking the time to leave a review of MEX, it is wonderful to hear about your experience with the system. Making a simple yet effective system is one of our main priorities so we are really glad to hear we have achieved this goal with you. We would like to hear more on your issues with the integration, so someone will be in touch shortly. Thanks again for the feedback!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Robert T.
Industry: Hospitality
Company size: 51-200 Employees

Customer service like no other.

Used Daily for 1-5 months
Reviewed on 2020/11/08
Review Source: Capterra

It has been extremely refreshing to deal with a company who has proactive employees across all areas of the company that I have dealt with. Sales, Training, service, and support.

Pros

I deal with suppliers from various industries every day. MEX is one of the most proactive companies for service and support I have ever dealt with. The software has also been designed to be simple to use which has been immensely helpful for while rolling it out and training our team.

Cons

So far we don't have any cons. We will probably ask for extra features along the way as we get used to the software. However if MEX are as responsive to this as they have been with support and training then I'm sure it will work out well for us.

Response from MEX

Hi Robert,

Thank you so much for your amazing review of the MEX System! It is really great to hear how much of a positive experience you've had. We always enjoy working with you and look forward to helping you in the future. Thanks again!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Harvey H.
Industry: Wine & Spirits
Company size: 1 001-5 000 Employees

Casella Mex Casella

Used Daily for 2+ years
Reviewed on 2017/01/23
Review Source: Capterra

Casella Family Brands initiated the use of Mex in 2007 "Just to help us with Maintenance", Who would have thought of the wide usage & power of the system now, The Business has grown considerably & Mex has adapted & grown with us from the early days of 10 users to now having 225 users, the business was on 1 site now we have multiple sites looking after maintenance function of 150+ maintenance staff & an asset register with over 10,000 assets. All functions of the Mex System are utilized from the requesting process & approval to the acquisition of parts & final Scheduling, A comprehensive history has been developed which we now have as a resource to use on reporting regulatory requirements & in moving the maintenance function forward strategically. The system may not be the biggest out there but its ability to be adaptable to our designed maintenance program whilst keeping a robust user environment is invaluable in running the day to day maintenance function, Mex is now in the centre of all the maintenance functions on all our sites giving us control of all our labour, materials, running costs & information.

Pros

Its ability to adapt to our changing maintenance function while withholding a robust user environment.

Cons

The systems scheduler is clunky & needs improvement, eventually as every user continues down the path of true jobs control the scheduling of the workload must be the pathway to this result.

Response from MEX

Thanks very much for the review Harvey, we¿re happy to hear that you¿ve had such a great experience with MEX over the last 9 years and thank you for the feedback regarding the scheduler. If you ever need any assistance you can always phone in and talk to our support staff. Thanks for taking the time to review MEX.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,5/10
Based on 54 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

MEX Pricing

MEX Pricing

Starting from
US$2 390,00
Free Trial
One Time License
Value for money

Price quotes are available on request.

Price quotes are available on request.

Value for Money
4,5/5
Based on 54 user ratings
Compare value for money rating with alternatives
Compare with alternatives

MEX Features

MEX Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,2/5
Based on 54 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for MEX

Additional information for MEX

Key features of MEX

  • Asset register
  • Control files
  • Custom fields
  • Custom rules
  • Electronic timecards
  • Equipment readings
  • Inventory Management
  • Job tracking
  • Parts catalogue
  • Periodic work orders
  • Planning calendar
  • Predefined & custom reports
  • Preventative maintenance scheduling
  • Purchasing
  • Reporting & analytics
  • Request Management
  • Requisitions
  • Spare part tracking
  • Time-based & usage-based frequency schedules
  • Timesheets
  • Work history tracking
  • Work order creation

Benefits

  • Preventative maintenance scheduling can be automated according to both usage-based and time-based frequency schedules, such as every quarter, every 100 hours, or every 10000km.

  • Work orders can be created manually, or automatically according to routine maintenance schedule periods, and used to record as much or as little information as required, including the asset involved, job instructions, required materials and spare parts, tools, labor requirements, tasks, procedures, and more.

  • More than 230 standard reports are included in MEX, and users can also create custom reports using the built-in Report Designer.

  • The Stores add-on module allows users to track all spare parts, and offers purchasing and requisitions management and a full parts catalogue.

  • Employee working hours can be logged through the inbuilt electronic timecard system and timesheets.

  • MEX FAQs

    MEX FAQs

    Below are some frequently asked questions for MEX.

    Q. What type of pricing plans does MEX offer?

    MEX offers the following pricing plans:

    Starting from: US$2 390,00

    Pricing model: One Time License

    Free Trial: Available

    Price quotes are available on request.

    Q. What are the main features of MEX?

    MEX offers the following features:

    • Asset register
    • Control files
    • Custom fields
    • Custom rules
    • Electronic timecards
    • Equipment readings
    • Inventory Management
    • Job tracking
    • Parts catalogue
    • Periodic work orders
    • Planning calendar
    • Predefined & custom reports
    • Preventative maintenance scheduling
    • Purchasing
    • Reporting & analytics
    • Request Management
    • Requisitions
    • Spare part tracking
    • Time-based & usage-based frequency schedules
    • Timesheets
    • Work history tracking
    • Work order creation

    Q. Who are the typical users of MEX?

    MEX has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does MEX support?

    MEX supports the following languages:

    Arabic, Chinese (Simplified), English, French, German, Indonesian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

    Q. Does MEX support mobile devices?

    MEX supports the following devices:

    iPhone, iPad

    Q. What other apps does MEX integrate with?

    We do not have any information about what integrations MEX has

    Q. What level of support does MEX offer?

    MEX offers the following support options:

    Phone Support, Online Support, FAQs, Video Tutorials