MEX

MEX

Computerized maintenance management system (CMMS)

4.4/5 (45 reviews)

MEX Overview

MEX is a computerized maintenance management system (CMMS) which enables users to manage preventative maintenance on their equipment and assets, with maintenance scheduling, automated work order creation, job tracking, equipment readings, reporting, and more.

MEX’s built-in asset register allows users to record information on all assets and locations, including account codes, purchase details, supplier, warranty information, previous asset locations, and more. Full work histories can be documented, with last service dates and readings, any spare parts used when repairing the asset, and any outstanding work to be completed. Users can also create any number of custom fields to record additional information. Minimal information can be recorded in MEX during setup, with users able to return to asset records and fill in more details at a later date.

Work orders can be created manually by users, for maintenance requests, or their creation can be automated through preventative maintenance scheduling. Users define the frequency at which maintenance is required for assets, based either on usage or time, and MEX automatically generates work orders according to this schedule. Work orders can be used to record as much or as little information as desired, with users able to record only essential information to reduce the time spent at the computer, or plan and document every detail including tasks, manpower, spare parts, tools, instructions, procedures, dates, and more.

Pricing

Starting from
US$2 390,00
Pricing options
Free Trial
One Time License
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Europe, Japan, Latin America and 3 others, Middle-East and Africa, United Kingdom, United States

Supported Languages

Arabic, Chinese (Simplified), English, French, German and 9 others, Indonesian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

MEX Reviews

Overall rating
4.4/5
98% positive reviews
18
Excellent
26
Very good
1
Average
0
Poor
0
Terrible
John F.

MEX = KISS Value for money.

Used Daily for 2+ years
Reviewed on 2019/06/02
Review Source: SoftwareAdvice

This software is ideal for small to midsize business.
The ease of use is that actual day to day users will love it.
Value for money.

Pros

Extremely easy to use..Everything flows nicely, and easy to find
Does the basics well.. WO-PO connection parts booking etc easy.
WO PO process easy and well thought out.
The PM is part is simple and easy to use.
Parts easy to book to WO/PO or raising thru PMs.
Ops(Online Request) works well..
MEX app works well..
Stores module well thought out-easy to use..
Support is excellent.
Buying the software is extremely cheap, and is value for money.
Searching for anything within the system easy.
Easy to customize the interface with no programming skills.
Because the accounts side of things is basic it is actually easy to understand.
Asset tree structure easy to use, and simple to walk thru assets details.
Printing attaching documents simple.
Screens are quick to load (optimize with profiles and ranges).

Cons

Financial side is a bit basic, will be limiting for large companies.
Scheduler system not the best.
Even thou pages are infinitely customizable for users there is a compromise with the screen tlagging ages to load/freezing..
The odd annoying bug.
Tailored to fleet/mining..
Wire frame reports a bit on the basic side.
MEX app only IOS.

Response from MEX

Hi John,
Thank you so much for your glowing review! We appreciate your honest feedback and its really great to hear that you have found MEX extremely easy to use and value for money. A main goal of ours is to make the system easy to use so that our users can actually use the system. It looks like we have reached that goal with you. Thanks again for your high recommendation of MEX!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Harvey H.

Casella Mex Casella

Used Daily for 2+ years
Reviewed on 2017/01/23
Review Source: Capterra

Casella Family Brands initiated the use of Mex in 2007 "Just to help us with Maintenance", Who would have thought of the wide usage & power of the system now, The Business has grown considerably & Mex has adapted & grown with us from the early days of 10 users to now having 225 users, the business was on 1 site now we have multiple sites looking after maintenance function of 150+ maintenance staff & an asset register with over 10,000 assets. All functions of the Mex System are utilized from the requesting process & approval to the acquisition of parts & final Scheduling, A comprehensive history has been developed which we now have as a resource to use on reporting regulatory requirements & in moving the maintenance function forward strategically. The system may not be the biggest out there but its ability to be adaptable to our designed maintenance program whilst keeping a robust user environment is invaluable in running the day to day maintenance function, Mex is now in the centre of all the maintenance functions on all our sites giving us control of all our labour, materials, running costs & information.

Pros

Its ability to adapt to our changing maintenance function while withholding a robust user environment.

Cons

The systems scheduler is clunky & needs improvement, eventually as every user continues down the path of true jobs control the scheduling of the workload must be the pathway to this result.

Response from MEX

Thanks very much for the review Harvey, we¿re happy to hear that you¿ve had such a great experience with MEX over the last 9 years and thank you for the feedback regarding the scheduler. If you ever need any assistance you can always phone in and talk to our support staff. Thanks for taking the time to review MEX.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Martin U.

An awesome easy to use maintenance system

Used Daily for 2+ years
Reviewed on 2019/06/25
Review Source: Capterra

very good

Pros

Easy to implement, and learn. Does all the preventative planning and speeds up the re-occurring purchasing

Cons

No long term asset management functionality. I would like to see this implemented into MEX, so you can plan long-term improvements and capital replacements using MEX for major work at least 3-10 years ahead. Also no PM and asset criticality in system.

Response from MEX

Hi Martin,

Thank you for sharing your feedback, both positive and constructive. We are super pleased to hear that you find MEX easy to implement and learn. In regards to long term Asset Management functionality, we would love to hear your thoughts on what more we can do to move in this direction. Do note with a recent update of MEX we have introduced Asset Criticality so you may need to update your system to make use of this new function. A member of our support team will be in touch shortly to help you with this. Thanks again for your review - we really appreciate it!

Kind Regards,
The MEX Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Reuben M.

Good but...

Used Daily for 2+ years
Reviewed on 2019/03/05
Review Source: Capterra

The software is full of great features, however they are only as great as the information that goes in, which can sometimes lead to frustration. We use MEX to run our stores (although no ordering happens through MEX unfortunately)
We also use the Preventative Maintenance in a big way, and some features are still struggling to be realized (for instance, the hierarchy of PM's)
However, when good information is input consistently, fairly consistent results are output.

Pros

Good features for stores and preventative maintenance etc. Lots of information and recording of history is possible.
Great to be able to add photos and all sorts of information in behind stores items, or work orders.

Cons

Often can be running slow and a bit clunky. Some features are not user friendly/intuitive to use (e.g. exiting a field in order to save) Building custom reports is way over-complicated for someone without the correct training.
Certain stock reports do not work, as they seem to have been installed or set up incorrectly.

Response from MEX

Hi Reuben,

Thank you for leaving a review, we appreciate your honest feedback and we are pleased to hear that you find a number of features good to use. We also wanted to let you know that problems highlighted with the usability of MEX are issues we take seriously. We would greatly appreciate the opportunity to discuss this further with you and help resolve your issues. We will be in touch shortly.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

4.0/10
Leah D.

Easy to use system. Great support and service

Used Daily for 2+ years
Reviewed on 2017/02/07
Review Source: Capterra

MEX is a great program and very easy to use.
The staff are friendly (that's you reception ladies) and very informative and helpful (support guys).
The front end platform looks great, is easy to navigate, and I like that you are able to set permissions to allow or restrict access to certain areas.
I particularly like the ability to take MEX with you via the iOS app.
As with any program there are occasional glitches or issues, but the support staff and developers do a fantastic job sorting things out where they can.
I would highly recommend MEX for anyone in the market for a good CMMS.

Pros

The support and assistance you get from the MEX staff. I believe that is key to any good program.

Cons

Nothing. I really enjoy using it.

Response from MEX

Hi Leah,

Firstly, thank you so much for taking the time to review our software. It¿s fantastic to hear you¿ve had great customer service across several of our departments. Having security levels and access restrictions within an organisation is extremely important and it¿s great know our customers agree and value the feature.

We pride ourselves on MEX¿s mobility through our App and our HTML 5 platform. Our goal this year is to diversify our mobility and increase its capacity. So, thank you for your suggestion it¿s been sent onto our research and development department.

Thanks again for the great review Leah.

Kind Regards
The MEX Team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

MEX Pricing

Starting from
US$2 390,00
Pricing options
Free Trial
One Time License
Value for money

Price quotes are available on request.

MEX Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Custom Fields
  • Customizable Reporting
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Real Time Data
  • Reporting & Statistics

  • Activity Tracking
  • Audit Trail
  • Auditing
  • Compliance Management
  • Data Import/Export
  • Invoice Management
  • Monitoring
  • Real Time Reporting
  • Third Party Integration
  • Workflow Management

Additional information for MEX

Key features of MEX

  • Asset register
  • Control files
  • Custom fields
  • Custom rules
  • Electronic timecards
  • Equipment readings
  • Inventory Management
  • Job tracking
  • Parts catalogue
  • Periodic work orders
  • Planning calendar
  • Predefined & custom reports
  • Preventative maintenance scheduling
  • Purchasing
  • Reporting & analytics
  • Request Management
  • Requisitions
  • Spare part tracking
  • Time-based & usage-based frequency schedules
  • Timesheets
  • Work history tracking
  • Work order creation

Benefits

  • Preventative maintenance scheduling can be automated according to both usage-based and time-based frequency schedules, such as every quarter, every 100 hours, or every 10000km.

  • Work orders can be created manually, or automatically according to routine maintenance schedule periods, and used to record as much or as little information as required, including the asset involved, job instructions, required materials and spare parts, tools, labor requirements, tasks, procedures, and more.

  • More than 230 standard reports are included in MEX, and users can also create custom reports using the built-in Report Designer.

  • The Stores add-on module allows users to track all spare parts, and offers purchasing and requisitions management and a full parts catalogue.

  • Employee working hours can be logged through the inbuilt electronic timecard system and timesheets.

  • MEX FAQs

    Below are some frequently asked questions for MEX.

    Q. What type of pricing plans does MEX offer?

    MEX offers the following pricing plans:

    Starting from: US$2 390,00

    Pricing model: One Time License

    Free Trial: Available

    Price quotes are available on request.

    Q. What are the main features of MEX?

    MEX offers the following features:

    • Asset register
    • Control files
    • Custom fields
    • Custom rules
    • Electronic timecards
    • Equipment readings
    • Inventory Management
    • Job tracking
    • Parts catalogue
    • Periodic work orders
    • Planning calendar
    • Predefined & custom reports
    • Preventative maintenance scheduling
    • Purchasing
    • Reporting & analytics
    • Request Management
    • Requisitions
    • Spare part tracking
    • Time-based & usage-based frequency schedules
    • Timesheets
    • Work history tracking
    • Work order creation

    Q. Who are the typical users of MEX?

    MEX has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does MEX support?

    MEX supports the following languages:

    Arabic, Chinese (Simplified), English, French, German, Indonesian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

    Q. What type of pricing plans does MEX offer?

    MEX has the following pricing plans:

    One Time License

    Q. Does MEX support mobile devices?

    MEX supports the following devices:

    iPhone, iPad

    Q. What other apps does MEX integrate with?

    We do not have any information about what integrations MEX has

    Q. What level of support does MEX offer?

    MEX offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials