Gather

Gather

Private event management software for restaurants & venues

4.5/5 (114 reviews)

Gather Overview

Gather is an all-in-one online events management platform that helps restaurants and venues manage their private, banquets or catering events workflow from initial client inquiry to day-of execution. The platform serves companies of all sizes including single-location venues or restaurants, hospitality groups, and national brands. Gather's mobile app for iOS and Android provides the ability to view upcoming events, manage event details, organize documents, as well as monitor at-a-glance information, on the go.

Gather’s shared calendar enables team members to view and monitor past, present, and future venue events in real time. Daily digest emails are sent daily, providing the entire team with a quick outlook on the day’s or week’s upcoming events and details. The solution automatically generates, stores, and updates all event-related documents and forms, such as branded proposals and invoices. Customer messaging features help keep guests informed, along with customizable templates and a full correspondence history.

Team members can coordinate with all staff on events, contacts, leads and accounts with direct, in-platform team communication features and email notifications. Mobile-friendly alerts and updates keep users up-to-date on event progress at all times. Immediate lead alerts are triggered via the automated booking inquiry widget for websites, enabling prospective clients to make requests at any time.

Gather’s digital proposals and e-signatures allow for a speedy lead turnaround and completed online confirmations. Users can track event performance and growth with insights and reports on bookings and leads over time. The customized client portal provides guests with a view of all their event-related information, including all relevant documents. Gather provides organizations with a PCI DSS compliant payment system for accepting online payments, and protection of sensitive client information.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Gather Reviews

Overall rating
4.5/5
93% positive reviews
77
Excellent
29
Very good
0
Average
4
Poor
4
Terrible
Tabitha R.

Gather has made my proposal writing 100% better than when I had to write them manually using word.

Used Daily for 1+ year
Reviewed on 2017/09/12
Review Source: Capterra

Quick & easy creation of bookings. Fast reaction updates with existing bookings. Immediate updates across the entire booking and all of its documents. Superior customer service.

Pros

We are a restaurant with a huge catering business and this software was designed for an on site caterer with event rooms versus everything being off site like our business model. I am looking forward to the modifications in the future that close the gap on the two concepts better. It has made proposal writing a dream! I love that everything is live across the entire booking with a click of the mouse. The customer service is unbelievable! Everyone is always so pleasant & receptive with all of my questions, comments, concerns & suggestions. The mobile app is great and we want to use it more but the team communication alert email doesn't function on mobile which renders it useless to our team. The reporting seems to constantly improving but we can not connect it to our system so we do not currently use it but I look forward to a day when we can. I absolutely love all of the filtering throughout the entire program and how there are multiple ways to find a previous booking. The calendar is my favorite view and I am looking forward to beginning to use the task function shortly. I have created many many menu templates which is superb but would like to copy one from an actual booking as well. Overall, I completely understand that this is meant for more formal venue catering so I am just grateful that I am able to utilize it at the level that I can for corporate/off site catering. It is so quick & easy and I just cant believe how effective it is to update for a client. Great job!

Cons

The biggest issue with Gather for us is that it does not report to our inventory/reporting system. We have to manually ring everything into our Revel POS system in order to capture an accurate product mix. Basically this means that this software is really only for me to create the proposal and our comptroller must recreate everything in another program. Huge waste of time but a necessary evil for me to have this valuable tool to do my job. I wish that there were more templates for multiple sections including but not limited to the notes sections. I find myself copy & pasting my own words dozens of times a day. I would like to see the lead be able to be customized because I have to ask a set series of additional questions before I may even begin a proposal. It would be really helpful to copy & paste emails into the message section to be able to assure an accurate add. I think that it is important to add a confirmation to the client that their CC info has been added correctly. I get MULTIPLE emails a week asking if we are all set since they do not get a confirmation. Please finalize the condensed versions that you have been toying with. Please go back to the notification to COMPLETE the gratuity, 50% miss it. Lastly, add the onsite contact info to the CHEF BEO. We use that version for the driver because it is a cleaner version to pack the van with. The regular BEO is only sent to the client with the proposal because it has too much going on for the delivery pack list. Thanks!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Dan B.

Excellent Software with a Few Frustrating Quirks

Used Daily for 2+ years
Reviewed on 2019/04/17
Review Source: Capterra

It has been an overall success at easily keeping our client focused. Instead of using many different software apps, booking, payment etc, it creates a single portal and eliminates many questions we were faced with prior to implementing. Sales tracking and other features are simple without the hassle of Salesforce integration.

Pros

The Event Portal feature. Each event having its own specialized url that allows the client to see everything in a very organized fashion makes the process of converting a quote to a sale much easier. The integration of credit card processing (we used Stripe) keeps the client from using other options (like Square) that would force them away from the portal.

Cons

Trying to keep you locked into their email ecosystem. The email integration is terrible. I wish they would support a Gmail integration. If I want to get my client to approve a proposal - they have to be emailed through their own email system that is not as user friendly and completely breaks the cohesiveness and intent of the software when I have two different email chains happening (which the client flips between without realizing). Make the event approval option available without having to email them please.

In addition, they will charge you for leads from Yelp, even if they don't book! It is a very shady practice that needs to stop. Focus on good software, not making money off lead conversions from third party lead sites please.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Eva M.

Helps to keep my event information organized and shared with my team

Used Daily for 1+ year
Reviewed on 2016/10/05
Review Source: Capterra

I am the General Manager and Event Planner for a very busy restaurant. Gather helps to keep me organized, in touch with clients and staff, and keeps all of the information I need in one place. I love that clients can get in touch with me through a Gather link on our website, and I can convert a lead into a booking very easily. Keeping up with so many people and events is exhausting, but Gather makes it much easier for me to have all necessary information and conversations with clients in one place. I also love that I can have my clients "sign" event contracts through the website, send deposits, and put a card on file. My team can also access conversations and documents so that they can stay up to speed with what is going on. But I think my favorite part is that the bookings calendar can be synced with my google calendar across all of my devices. :)

Pros

Customer Service, price, and rapidly growing features

Cons

I can't think of any cons. I think there is always room for improvement, but nothing sticks out to me as a problem. I did, however, have some difficulty integrating my bookings calendar with my google calendar, but almost immediately, the awesome customer service team helped me out with it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jenny Y.

Indispensable Program!

Used Daily for 2+ years
Reviewed on 2019/05/14
Review Source: Capterra

The customer service team is always very efficient and timely as well as friendly. We couldn't run our business without Gather. Earlier in our development we considered other software geared toward events, but they seemed to specialize on only one aspect or two at a time. With Gather we can customize our menu making it so easy for our whole team to update a proposal at any given moment.

Pros

Our team loves how each client has his/her own customer portal. It is fairly easy to change any details at any time. It is also imperative for us to be able to send an approval request to each client at the time of solidifying details for an event. Really helps us to ensure our team can execute the event flawlessly.

Cons

We wish that Gather was able to track any changes made by one of our team members so that when a change occurs, we can know exactly who made it and why... Or that there was specific place for a team member to track changes in the portal. Also, we wish that there was a way to approve each specific section instead of just an over all proposal. Our clients are dealing with TONS of wedding details (not always through us) and they have a lot on their minds.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Caitlin K.

A little complicated to use, but it's a powerful event management tool that your clients will love!

Used Daily for 1+ year
Reviewed on 2018/01/16
Review Source: Capterra

Pros

From the customer/client experience, it's wonderful. Great, professional design, easy to review contracts/policies, make payments, and correspond with questions. From the admin perspective, I like that it keeps me organized. There are so many moving parts to events and it's so nice to have everything organized in the calendar, have each event represented, and every event have it's own page to store details, connect with the client & staff, track & collect payments, create and send policies to review, request payments (can be custom or based on pre-set pricing menus), and store details for your team and/or the client (i.e. event floorplan, vendor info, etc). Gather's customer support has also been amazing! They always respond to questions in a timely manner and provide webinars on a consistent basis as well.

Cons

It's pretty complicated to use and takes quite a bit of training, which can make it hard to collaborate or inform part time staff or contractors on event details (or have them help with invoicing, scheduling, etc). There is also not an ability for clients to "sign" contracts, only approve proposals. For an industry that can be pretty litigious, I wish they emphasized their event policies a bit more.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Gather Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Gather for detailed pricing information.

Gather Features

  • Activity Tracking
  • Automatic Notifications
  • Calendar Management
  • Contact Database
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics

  • API
  • Activity Dashboard
  • Automatic Reminders
  • CRM Integration
  • Custom Fields
  • Customizable Branding
  • Social Media Integration
  • Third Party Integration

Additional information for Gather

Key features of Gather

  • Allergen management
  • Auto-generated documents
  • Automated booking inquiry widget
  • Automatic export
  • Banquet management
  • Booking management
  • Calendar sync
  • Catering management
  • Client / Customer management
  • Contact management
  • Contract management
  • Contract management
  • Customer portal
  • Customer relationship tools
  • Customizable branding
  • Customizable templates
  • Digital proposals
  • Document management
  • E-signatures
  • Embedded lead forms
  • Event management
  • Event performance monitoring
  • Financial reporting
  • Food & beverage management
  • Historical and forecasted reporting
  • History of correspondence
  • Instant alerts
  • Instant lead alerts
  • Kitchen / menu management
  • Lead generation form
  • Lead retrieval
  • Lead source tracking
  • Location management
  • Meetings
  • Mobile app
  • Mobile-friendly updates
  • Monitor bookings
  • Multi-facility
  • Online payments
  • PCI DSS compliant payments
  • PCI-compliant payment options
  • Plan and track events
  • Shared calendar
  • Track event progress in real time
  • Visual reporting
  • Weddings / parties

Benefits

  • Gather provides an end-to-end work flow solution including everything from client acquisition to day-of execution.

  • The platform accepts online payments and protects sensitive customer information through PCI DSS compliant payment processing.

  • Clients can inquire about events at any time via the automated booking widget that can be embedded onto any website.

  • Gather sends automatic updates and instant mobile alerts to help keep guests informed and up-to-date on events.

  • The solution offers integrated lead collection and response with historical and forecasted reports for insight into bookings and lead performance.

  • Gather FAQs

    Below are some frequently asked questions for Gather.

    Q. What type of pricing plans does Gather offer?

    Gather offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Gather for detailed pricing information.

    Q. What are the main features of Gather?

    Gather offers the following features:

    • Allergen management
    • Auto-generated documents
    • Automated booking inquiry widget
    • Automatic export
    • Banquet management
    • Booking management
    • Calendar sync
    • Catering management
    • Client / Customer management
    • Contact management
    • Contract management
    • Contract management
    • Customer portal
    • Customer relationship tools
    • Customizable branding
    • Customizable templates
    • Digital proposals
    • Document management
    • E-signatures
    • Embedded lead forms
    • Event management
    • Event performance monitoring
    • Financial reporting
    • Food & beverage management
    • Historical and forecasted reporting
    • History of correspondence
    • Instant alerts
    • Instant lead alerts
    • Kitchen / menu management
    • Lead generation form
    • Lead retrieval
    • Lead source tracking
    • Location management
    • Meetings
    • Mobile app
    • Mobile-friendly updates
    • Monitor bookings
    • Multi-facility
    • Online payments
    • PCI DSS compliant payments
    • PCI-compliant payment options
    • Plan and track events
    • Shared calendar
    • Track event progress in real time
    • Visual reporting
    • Weddings / parties

    Q. Who are the typical users of Gather?

    Gather has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Gather support?

    Gather supports the following languages:

    English

    Q. What type of pricing plans does Gather offer?

    Gather has the following pricing plans:

    Subscription

    Q. Does Gather support mobile devices?

    Gather supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Gather integrate with?

    Gather integrates with the following applications:

    Gmail, Upserve POS

    Q. What level of support does Gather offer?

    Gather offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials