Lattice

Pros

The richness of the data is a game changer. We use this data to do much more accurate targeting of potential customers, to decrease the length of the sales cycle and the quantity of pipeline generation required to find a customer that is likely to buy.

Cons

Throwing someone into the system without training and having them set themselves up (referring to managers) has been challenging for them - but having the option to utilize the account manager has been helpful.

Pros

The simplicity of use and flexibility in terms of custom use and application of different modules within the software. We approached this software with a process plan and goal structure in mind and Lattice was very resilient to it's implementation digitally as well as provided further insight into what better avenues there are and why.

The Customer Sucess team is great with approaching additional product development endeavors through their support desk. Multiple times have been asked and seen functionality sought implemented in successive software updates

Cons

Need to create better functionality around dual management (having co-leads/co-managers of teams) and their ability to review and provide feedback. It's too common to not be supported.

Implementation and onboarding of the system was definitely one of the better experiences we've had although there could be more common touchpoints after the first review process to ensure for optimization and process improvement.

Things have been a bit more "set it and forget it" after being transitioned off our Onboarding Success Manager although the Customer Success team accessible from the Intercom system has been more than helpful in the absence.

Pros

A very intuitive interface. Next steps are always obvious, and I never find that I need to reach out for support, even when learning to use it in new ways.

Cons

Peer-to-peer performance reviews need to be used carefully and taken with a grain of salt, and I'm not sure that Lattice fully addresses this yet. Set-up, especially when the software is used repeatedly in the same way, could be more streamlined – it gets repetitive. I would prefer to see a feature with which supervisors could copy peer lists between employees or import all employees working in the same role simultaneously.

Pros

My company uses Lattice extensively for company-wide OKR planning/tracking as well as individual employee goal setting. Lots of customizable features (e.g. can make goals visible to entire company, private to certain teams, or private to individuals). Great tool for capturing performance reviews and peer/360 feedback. Loved the level of automation and reminder emails. The software can also hep with preparing for and capturing conversations during 1x1 meetings with direct reports. Lastly, I thought the "pulse surveys" were a cool feature.

Cons

Sometimes the user interface can be a bit clunky; requires multiple clicks to get to where you want; next steps/where to click next are not always intuitive.

Pros

This is a really good tool to set and track the team's and company OKRs. It's a really good way to give Feedback. We can manage 1:1s and run performance Development Review cycles. It's really easy to use, clear, and great layout.

Cons

I haven't had any negative experiences using the software, so far it seems very straightforward and easy to use.