Clubworx

Gym management software for fitness studios

4,6 /5 (49 reviews) Write a Review!

Clubworx Overview

What is Clubworx?

Clubworx is a scalable club management solution for gyms, fitness studios, golf clubs, martial arts centers & bootcamps. With features for member management, remote class booking, and attendance tracking, Clubworx is ideally suited to class-based gyms and studios.

With Clubworx, clubs can create and manage online forms and contracts; schedule classes; accept bookings; track member attendance; set automated billing; and more. Member and prospect tracking features combined with an in-app email and SMS platform enable clubs to nurture relationships with clients and prospective clients, and encourage their continued participation in club activities. The solution can be customized to match the branding of clubs, and even includes tools for setting up and maintaining a native, custom website.

Clubworx provides simple, intuitive online bookings and reliable, automated payments for clients. Whilst the solution can be simple to start with, it's powerful enough to scale with a growing business. There is no limit to the number of members, classes or bookings that can be managed with Clubworx, making it a good choice for small gyms, bootcamps, and class-based studios looking for a software that will scale up as they grow.

Clubworx Overview

Pricing

Starting from
US$59,00/month

Pricing options

Free Trial
Subscription
Value for money

Starting from $59 per month (annual payments available)

A 15-day free trial is available


Clubworx Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Japan, Brazil
Supported Languages
English

Media

Automate new member sign ups with digital waivers that include payment integration, electronic signature and custom questions.
Simplify bookings with an embedded, mobile-friendly calendar and member app.
Automate attendance tracking with a self check in kiosk, trainer roll call feature, and mobile flexibility.
Improve customer service with our robust CRM, payment management, email/SMS messaging, and member metrics.
Supercharge reporting by leveraging the power of the Clubworx CRM. Use the pre-built reports and graphs or create your own custom reports.
Clubworx screenshot: Automate new member sign ups with digital waivers that include payment integration, electronic signature and custom questions. Clubworx screenshot: Simplify bookings with an embedded, mobile-friendly calendar and member app. Clubworx screenshot: Automate attendance tracking with a self check in kiosk, trainer roll call feature, and mobile flexibility. Clubworx screenshot: Improve customer service with our robust CRM, payment management, email/SMS messaging, and member metrics. Clubworx screenshot: Supercharge reporting by leveraging the power of the Clubworx CRM. Use the pre-built reports and graphs or create your own custom reports.

Clubworx Reviews

Clubworx Reviews

Overall rating
4,6
/
5
Excellent
34

Very good
12

Average
2

Poor
0

Terrible
1

Value for Money
4,5
Features
4,1
Ease of Use
4,5
Customer Support
4,8
94% recommended this app
Stephanie S.

Flexibility ideal for a Flexible Personal Training Studio

customer service are very receptive and patient, they don't hound you like other software companies but are there when you need them to be. The software is completely cloud-based which I love because I can look from my phone or home pc to make sure things are going well or respond to emails and phone calls. Their email system has cut a lot of my time in half and their texting system is very professional. Overall I am looking forward to keeping this software for a long time and am very glad to have found it, it is enough for my needs and simple enough for my employees to understand. Thank you Ian and the entire Clubworx team!


Nicola P.

Always improving and listening to feedback

Switching to ClubWorx remains as one of the best decisions we made. The software is constantly being updated and improved upon, with new features being added as well. They listen to, and, most importantly, act on feedback and feature requests from business that use the software. It may not happen instantly but it's great when you get an email about a new feature that's been something you've enquired about a few times. Gives you faith in the theory that if there's enough need for a feature and enough people speak up about the need, that there's a high chance that it'll happen one day.

Since switching to ClubWorx we have slowly been able to reduce the number of additional systems we use which is making life easier all the time for us and our staff. To be able to have most things "under one roof" is hugely beneficial to us. From a practical point of view and also from a financial one too.

Whenever I've put in a support request I've had a prompt, polite and helpful response. I don't feel that we've ever been fobbed off or lied to, and certainly not made to feel like we've asked silly questions.


Jodie D.

Terrible System

Terrible


Jim A.

We are Happier with Clubworx than our previous software

We have been happy with the software and responsiveness of customer support. I can and would recommend this to other facilities and owners.


Lynell R.

Been searching for years...ClubWorx is "The One"

Fantastic customer service. Our ClubWorx representative has gone above-and-beyond to help us to be able to discover and use many of the amazing features that the ClubWorx program offers. He has even gone so far as to communicate with our I.T. professional so that they have worked together to make things more streamlined for us! We feel very honored and blessed to have found such a great organization and individual reps.


Stephanie S.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Flexibility ideal for a Flexible Personal Training Studio

Used Daily for 6-12 months
Reviewed on 2018/08/14
Review Source: Capterra

customer service are very receptive and patient, they don't hound you like other software companies but are there when you need them to be. The software is completely cloud-based which I love because I can look from my phone or home pc to make sure things are going well or respond to emails and phone calls. Their email system has cut a lot of my time in half and their texting system is very professional. Overall I am looking forward to keeping this software for a long time and am very glad to have found it, it is enough for my needs and simple enough for my employees to understand. Thank you Ian and the entire Clubworx team!

Pros

I have been searching YEARS for a software that would work with my studio, the main issue in the past I had was lack of flexibility, I don't require my clients to schedule but I do restrict the amount of times they can train within a month. Finding a software that my trainers could understand, had a kiosk mode and allowed for "drop ins" was near impossible until clubworx.

Cons

Clubworx is a newer software and there have been some workarounds regarding a few things, to me because we run such a unique system I understand that it is not tailor made for us. I think the biggest thing for me is how payments are run, instead of being run instantly they are batch run at the end of day so I do not know if a card is declined until the following morning. I wish there was an automatic transaction that could be done for their memberships and not just through the POS system. Aside from that most of the questions and edits I have had have been addressed or are being addressed and the amount of time it has saved me in regards to paperwork (I've gone almost completely to electronic waivers thanks to clubworx) and client retention with their check in system I am willing to overlook the payment style.

Response from ClubWorx

HI Stephanie,

Thanks for your feedback your experience with Clubworx. It's great to hear what is working for you and your business! We take your comments about payments. Excitingly, we do plan to offer instant payments in the future so we'll keep you posted :)

Be sure to keep sending through any feedback as this helps us understand exactly what you need in a system.

Kind regards,

The Clubworx Team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Nicola P.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Always improving and listening to feedback

Used Daily for 2+ years
Reviewed on 2019/09/13
Review Source: Capterra

Switching to ClubWorx remains as one of the best decisions we made. The software is constantly being updated and improved upon, with new features being added as well. They listen to, and, most importantly, act on feedback and feature requests from business that use the software. It may not happen instantly but it's great when you get an email about a new feature that's been something you've enquired about a few times. Gives you faith in the theory that if there's enough need for a feature and enough people speak up about the need, that there's a high chance that it'll happen one day.

Since switching to ClubWorx we have slowly been able to reduce the number of additional systems we use which is making life easier all the time for us and our staff. To be able to have most things "under one roof" is hugely beneficial to us. From a practical point of view and also from a financial one too.

Whenever I've put in a support request I've had a prompt, polite and helpful response. I don't feel that we've ever been fobbed off or lied to, and certainly not made to feel like we've asked silly questions.

Pros

That since we started using it in early 2017 the features have only improved upon and new features added. We've also been able to set a lot of it up to suit our specific needs, rather than working with something and making do.

Cons

If I'm having to do some work on my mobile phone it's not the most user friendly experience!

Response from ClubWorx

Hi Nicola,

Thank you so much for taking the time to review Clubworx. We really appreciate your ongoing support and are glad that we have been able to assist your business. As always, we look forward to hearing your ongoing feedback for years to come!

Have a fantastic day,
Team Clubworx

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jodie D.
Industry: Wholesale
Company size: 11-50 Employees

Terrible System

Used Daily for 2+ years
Reviewed on 2020/07/28
Review Source: SoftwareAdvice

Terrible

Pros

Nothing No Customer Service they are based out of the country

Cons

They are based out of Australia and have no customer service available

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Jim A.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

We are Happier with Clubworx than our previous software

Used Daily for 6-12 months
Reviewed on 2019/05/22
Review Source: Capterra

We have been happy with the software and responsiveness of customer support. I can and would recommend this to other facilities and owners.

Pros

Client scheduling thru the member portal has been seamless.

ClubWorx have been very responsive to our requests and issues. It has given us more flexibility with scheduling, variability on individual days of the week, scaling our small and large group sessions. Keeping our members accountable has been improved with attendance reports and session tracking.
The 4 week billing cycle has helped increase our annual income verses monthly billing
One of the biggest improvements has been the number of touch points we can create with our clients thru the built in texting and email capabilities as well as the automation of those features.

Cons

It was a little clunky setting up the schedule blocks for our Small Group Personal Training sessions, but it was a small price to pay for all the other options we picked up from the software

Response from ClubWorx

Jim,

Thank you for taking the time to leave this review. We're really happy to hear that Clubworx has had such a positive impact on your business.

We are constantly working to improve everything we do and we appreciate your honest feedback.

We're looking forward to supporting you!

Ian.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lynell R.
Industry: Sports
Company size: 2-10 Employees

Been searching for years...ClubWorx is "The One"

Used Daily for 1-5 months
Reviewed on 2019/01/15
Review Source: Capterra

Fantastic customer service. Our ClubWorx representative has gone above-and-beyond to help us to be able to discover and use many of the amazing features that the ClubWorx program offers. He has even gone so far as to communicate with our I.T. professional so that they have worked together to make things more streamlined for us! We feel very honored and blessed to have found such a great organization and individual reps.

Pros

We have owned several martial arts schools over the last 15 years. We have been researching gym management systems for the past 8 years or so. We even pulled the trigger and tried one a few years ago and it was SO clunky and inefficient, that after just 1 month we were actually able to get ourselves out of a 12-month contract because they just weren't providing what they promised. ClubWorx offers EVERY feature we were looking for, and our ClubWorx representative has gone above and beyond helping us get everything programmed and set-up properly. The software is fantastic and the customer service is second-to-none. Everything is going as planned and promised and we couldn't be happier!

Cons

We use QuickBooks to keep track of our bookkeeping. Although there is a way to get ClubWorx to communicate with QuickBooks, it takes a bit of doing. Patience, Grasshopper....

Response from ClubWorx

Hi Lynell,

Thank you for the kinds words, it has been a pleasure working with you. We are happy to hear that Clubworx is helping your business and that you are having a fantastic experience with our customer support team. We are looking forward to working with you into the future. To your success!

Clubworx Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,1/10
Based on 49 user ratings
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Clubworx Pricing

Clubworx Pricing

Starting from
US$59,00/month
Free Trial
Subscription
Value for money

Starting from $59 per month (annual payments available)

A 15-day free trial is available

Starting from $59 per month (annual payments available)

A 15-day free trial is available

Value for Money
4,5/5
Based on 49 user ratings
Compare value for money rating with alternatives
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Clubworx Features

Clubworx Features

Activity Dashboard
Attendance Management
Attendance Tracking
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Class Scheduling
Client Portal
Credit Card Processing
Customer Database
Customizable Branding
Electronic Payments
Event Management
Event Scheduling
POS
Registration Management
Reminders
Reporting & Statistics
Website Integration
Features
4,1/5
Based on 49 user ratings
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Categories

Additional information for Clubworx

Additional information for Clubworx

Key features of Clubworx

  • ACH Payment Processing
  • Activity Dashboard
  • Activity Logging
  • Activity Tracking
  • Administrative Reporting
  • Analytics
  • Appointment Management
  • Attendance management & tracking
  • Auto-Responders
  • Automated Billing
  • Automatic Notifications
  • Barcode Scanning
  • Barcode Support
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Chat
  • Check-in manager
  • Class management
  • Class scheduling
  • Client database
  • Contact History
  • Contract management
  • Credit Card Integration
  • Custom, website-integrated Contact Us forms
  • Customer accounts
  • Customizable Billing
  • Customizable Fields
  • Customizable branding
  • Data Import/Export
  • Debtor reports
  • Drag and Drop Interface
  • Email integration
  • Email invitations & reminders
  • Email management
  • Event management
  • Golf clubs
  • Gyms / fitness clubs
  • Inventory management
  • Lead Capture
  • Member portal
  • Membership management
  • Multi-Location Support
  • Online Booking Integration
  • Online payments
  • Online registration
  • Onsite payment processing
  • Payment processing
  • Point of Sale (POS)
  • Prospecting tools
  • Rank management
  • Real Time Analytics
  • Real Time Reporting
  • Recurring Billing
  • Reminders
  • Reporting & statistics
  • SMS integration
  • Scheduling
  • Secure Login
  • Signed Agreements
  • Text message reminders
  • Web Integration
  • Website integration
  • Website management

Benefits

  • Clubworx customers can easily embed their class timetables on their own website - no third party apps required. Or use our free hosted website!

  • Beyond member management and class scheduling, Clubworx can also store and track student belts and gradings, making it an ideal solution for Martial Arts schools that want to do less admin.

  • Automate your payments through one of our trusted payment integrators. Save hours of your precious time each week and get back to doing what you love - helping you clients or students achieve their goals.

  • With Clubworx SMS support, clubs can create and save message templates as well as manage automated Email and SMS campaigns targeted at both members and prospects.

  • Clubworx FAQs

    Clubworx FAQs

    Below are some frequently asked questions for Clubworx.

    Q. What type of pricing plans does Clubworx offer?

    Clubworx offers the following pricing plans:

    Starting from: US$59,00/month

    Pricing model: Subscription

    Free Trial: Available

    Starting from $59 per month (annual payments available) A 15-day free trial is available

    Q. What are the main features of Clubworx?

    Clubworx offers the following features:

    • ACH Payment Processing
    • Activity Dashboard
    • Activity Logging
    • Activity Tracking
    • Administrative Reporting
    • Analytics
    • Appointment Management
    • Attendance management & tracking
    • Auto-Responders
    • Automated Billing
    • Automatic Notifications
    • Barcode Scanning
    • Barcode Support
    • Billing & Invoicing
    • CRM
    • Calendar Management
    • Chat
    • Check-in manager
    • Class management
    • Class scheduling
    • Client database
    • Contact History
    • Contract management
    • Credit Card Integration
    • Custom, website-integrated Contact Us forms
    • Customer accounts
    • Customizable Billing
    • Customizable Fields
    • Customizable branding
    • Data Import/Export
    • Debtor reports
    • Drag and Drop Interface
    • Email integration
    • Email invitations & reminders
    • Email management
    • Event management
    • Golf clubs
    • Gyms / fitness clubs
    • Inventory management
    • Lead Capture
    • Member portal
    • Membership management
    • Multi-Location Support
    • Online Booking Integration
    • Online payments
    • Online registration
    • Onsite payment processing
    • Payment processing
    • Point of Sale (POS)
    • Prospecting tools
    • Rank management
    • Real Time Analytics
    • Real Time Reporting
    • Recurring Billing
    • Reminders
    • Reporting & statistics
    • SMS integration
    • Scheduling
    • Secure Login
    • Signed Agreements
    • Text message reminders
    • Web Integration
    • Website integration
    • Website management

    Q. Who are the typical users of Clubworx?

    Clubworx has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Clubworx support?

    Clubworx supports the following languages:

    English

    Q. What type of pricing plans does Clubworx offer?

    Clubworx has the following pricing plans:

    Subscription

    Q. Does Clubworx support mobile devices?

    We do not have any information about what devices Clubworx supports

    Q. What other apps does Clubworx integrate with?

    Clubworx integrates with the following applications:

    AWeber, ActiveCampaign, Constant Contact, Facebook, Keap, Mailchimp, Squarespace, Stripe, Wordpress, Zapier

    Q. What level of support does Clubworx offer?

    Clubworx offers the following support options:

    Online Support, FAQs, Phone Support, Knowledge Base, Video Tutorials