Clubworx

Clubworx

Gym management software for fitness studios

4.7/5 (46 reviews)

Clubworx Overview

Clubworx is a scalable club management solution for gyms, fitness studios, golf clubs, martial arts centers & bootcamps. With features for member management, remote class booking, and attendance tracking, Clubworx is ideally suited to class-based gyms and studios.

With Clubworx, clubs can create and manage online forms and contracts; schedule classes; accept bookings; track member attendance; set automated billing; and more. Member and prospect tracking features combined with an in-app email and SMS platform enable clubs to nurture relationships with clients and prospective clients, and encourage their continued participation in club activities. The solution can be customized to match the branding of clubs, and even includes tools for setting up and maintaining a native, custom website.

Clubworx provides simple, intuitive online bookings and reliable, automated payments for clients. Whilst the solution can be simple to start with, it's powerful enough to scale with a growing business. There is no limit to the number of members, classes or bookings that can be managed with Clubworx, making it a good choice for small gyms, bootcamps, and class-based studios looking for a software that will scale up as they grow.

Pricing

Starting from
US$29,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Brazil, Canada, Europe, Japan, United Kingdom, United States

Supported Languages

English

Clubworx Reviews

Overall rating
4.7/5
96% positive reviews
32
Excellent
12
Very good
2
Average
0
Poor
0
Terrible
Stephanie S.

Flexibility ideal for a Flexible Personal Training Studio

Used Daily for 6-12 months
Reviewed on 2018/08/14
Review Source: Capterra

customer service are very receptive and patient, they don't hound you like other software companies but are there when you need them to be. The software is completely cloud-based which I love because I can look from my phone or home pc to make sure things are going well or respond to emails and phone calls. Their email system has cut a lot of my time in half and their texting system is very professional. Overall I am looking forward to keeping this software for a long time and am very glad to have found it, it is enough for my needs and simple enough for my employees to understand. Thank you Ian and the entire Clubworx team!

Pros

I have been searching YEARS for a software that would work with my studio, the main issue in the past I had was lack of flexibility, I don't require my clients to schedule but I do restrict the amount of times they can train within a month. Finding a software that my trainers could understand, had a kiosk mode and allowed for "drop ins" was near impossible until clubworx.

Cons

Clubworx is a newer software and there have been some workarounds regarding a few things, to me because we run such a unique system I understand that it is not tailor made for us. I think the biggest thing for me is how payments are run, instead of being run instantly they are batch run at the end of day so I do not know if a card is declined until the following morning. I wish there was an automatic transaction that could be done for their memberships and not just through the POS system. Aside from that most of the questions and edits I have had have been addressed or are being addressed and the amount of time it has saved me in regards to paperwork (I've gone almost completely to electronic waivers thanks to clubworx) and client retention with their check in system I am willing to overlook the payment style.

Response from ClubWorx

HI Stephanie,

Thanks for your feedback your experience with Clubworx. It's great to hear what is working for you and your business! We take your comments about payments. Excitingly, we do plan to offer instant payments in the future so we'll keep you posted :)

Be sure to keep sending through any feedback as this helps us understand exactly what you need in a system.

Kind regards,

The Clubworx Team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jim A.

We are Happier with Clubworx than our previous software

Used Daily for 6-12 months
Reviewed on 2019/05/22
Review Source: Capterra

We have been happy with the software and responsiveness of customer support. I can and would recommend this to other facilities and owners.

Pros

Client scheduling thru the member portal has been seamless.

ClubWorx have been very responsive to our requests and issues. It has given us more flexibility with scheduling, variability on individual days of the week, scaling our small and large group sessions. Keeping our members accountable has been improved with attendance reports and session tracking.
The 4 week billing cycle has helped increase our annual income verses monthly billing
One of the biggest improvements has been the number of touch points we can create with our clients thru the built in texting and email capabilities as well as the automation of those features.

Cons

It was a little clunky setting up the schedule blocks for our Small Group Personal Training sessions, but it was a small price to pay for all the other options we picked up from the software

Response from ClubWorx

Jim,

Thank you for taking the time to leave this review. We're really happy to hear that Clubworx has had such a positive impact on your business.

We are constantly working to improve everything we do and we appreciate your honest feedback.

We're looking forward to supporting you!

Ian.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Lynell R.

Been searching for years...ClubWorx is "The One"

Used Daily for 1-5 months
Reviewed on 2019/01/15
Review Source: Capterra

Fantastic customer service. Our ClubWorx representative has gone above-and-beyond to help us to be able to discover and use many of the amazing features that the ClubWorx program offers. He has even gone so far as to communicate with our I.T. professional so that they have worked together to make things more streamlined for us! We feel very honored and blessed to have found such a great organization and individual reps.

Pros

We have owned several martial arts schools over the last 15 years. We have been researching gym management systems for the past 8 years or so. We even pulled the trigger and tried one a few years ago and it was SO clunky and inefficient, that after just 1 month we were actually able to get ourselves out of a 12-month contract because they just weren't providing what they promised. ClubWorx offers EVERY feature we were looking for, and our ClubWorx representative has gone above and beyond helping us get everything programmed and set-up properly. The software is fantastic and the customer service is second-to-none. Everything is going as planned and promised and we couldn't be happier!

Cons

We use QuickBooks to keep track of our bookkeeping. Although there is a way to get ClubWorx to communicate with QuickBooks, it takes a bit of doing. Patience, Grasshopper....

Response from ClubWorx

Hi Lynell,

Thank you for the kinds words, it has been a pleasure working with you. We are happy to hear that Clubworx is helping your business and that you are having a fantastic experience with our customer support team. We are looking forward to working with you into the future. To your success!

Clubworx Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Marjie T.

Martial Arts School

Used Daily for 1-5 months
Reviewed on 2016/10/12
Review Source: Capterra

I have been looking over several different options for the martial arts school and this one seems to do what I need it to do without lots of fancy stuff that I would probably never use. The set up process is easy to do and they will transfer the info if you have it on a spread sheet so that would save lots of time.
The Customer service is great. Emily is always there to answer questions during business hours and gets back to you quickly in the form on email, IM or even a phone call. I had read about the customer service and that is a big factor that made me choose ClubWorx.

Pros

Easy to use and can do the bar code check in once we get everything set up. This will allow us to follow up more quickly with those that miss a few classes before it becomes an issue.

Cons

It doesn't have an auto email system where an email can be delivered automatically when a student misses classes which other competitors did but they also charged about $100/mo. more. We don't have so many students that I can't pull a report and send emails to those not coming every week so me sending 2-3 emails a week for a $100 savings works for me.

Response from ClubWorx

Hi Marjie,

Thank you! We are happy to have you onboard. Your feedback is so important as you use your new Clubworx account. We are always listening and feeding your requirements and suggestions back into our product improvements that you'll see over time.

Also, we have great news for you. We are just a few weeks away from releasing more automation around emails and SMS so watch this space!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Aidan L.

Great Service & Software!

Used Daily for 6-12 months
Reviewed on 2018/09/01
Review Source: Capterra

Overall, I have had a great experience with ClubWorx, as they have supported our business from earlier days up until present, and we have grown together.

Whenever you have a problem, they are more than happy to help with 1-1 support and doing video calls to assist with any issues we've had, or help us use the software to its best potential.

I want to especially thank support team, who have been of great service to us since we started with ClubWorx, thank you!

Pros

- Easy to use interface
- Intuitive
- Great Customer Support - They really care about their customers, and take our feedback into consideration when implementing new features

Cons

- A few features which could be present such as integration with GoCardless, but they are working on this

Response from ClubWorx

Hi Aidan,

Thank you for your feedback. We are super happy to hear how you are enjoying using Clubworx and getting lots of value from the system. Your success and growth is so important to us.

Stay tuned for the Gocardless integration!

We look forward to continuing to support you into the future!

Emily.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Clubworx Pricing

Starting from
US$29,00/month
Pricing options
Free Trial
Subscription
Value for money

Starting from $29 per month (annual payments available)

A 15-day free trial is available

Clubworx Features

  • Activity Dashboard
  • Attendance Management
  • Automated Billing
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Customer Database
  • Electronic Payments
  • Recurring Billing
  • Registration Management
  • Reporting & Statistics
  • Website Integration

  • Automated Scheduling
  • Credit Card Processing
  • Event Scheduling
  • POS
  • Time & Attendance Tracking

Additional information for Clubworx

Key features of Clubworx

  • ACH Payment Processing
  • Activity Dashboard
  • Activity Logging
  • Activity Tracking
  • Administrative Reporting
  • Analytics
  • Appointment Management
  • Attendance management & tracking
  • Auto-Responders
  • Automated Billing
  • Automatic Notifications
  • Barcode Scanning
  • Barcode Support
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Chat
  • Check-in manager
  • Class management
  • Class scheduling
  • Class scheduling
  • Client database
  • Contact History
  • Contract management
  • Credit Card Integration
  • Custom, website-integrated Contact Us forms
  • Customer accounts
  • Customizable Billing
  • Customizable Fields
  • Customizable branding
  • Data Import/Export
  • Debtor reports
  • Drag and Drop Interface
  • Email integration
  • Email invitations & reminders
  • Email management
  • Email management
  • Event management
  • Golf clubs
  • Gyms / fitness clubs
  • Inventory management
  • Lead Capture
  • Member portal
  • Membership management
  • Multi-Location Support
  • Online Booking Integration
  • Online payments
  • Online registration
  • Onsite payment processing
  • Payment processing
  • Point of Sale (POS)
  • Prospecting tools
  • Rank management
  • Real Time Analytics
  • Real Time Reporting
  • Recurring Billing
  • Reminders
  • Reporting & statistics
  • SMS integration
  • Scheduling
  • Secure Login
  • Signed Agreements
  • Text message reminders
  • Web Integration
  • Website integration
  • Website management

Benefits

  • Clubworx customers can easily embed their class timetables on their own website - no third party apps required. Or use our free hosted website!

  • Beyond member management and class scheduling, Clubworx can also store and track student belts and gradings, making it an ideal solution for Martial Arts schools that want to do less admin.

  • Automate your payments through one of our trusted payment integrators. Save hours of your precious time each week and get back to doing what you love - helping you clients or students achieve their goals.

  • With Clubworx SMS support, clubs can create and save message templates as well as manage automated Email and SMS campaigns targeted at both members and prospects.

  • Clubworx FAQs

    Below are some frequently asked questions for Clubworx.

    Q. What type of pricing plans does Clubworx offer?

    Clubworx offers the following pricing plans:

    Starting from: US$29,00/month

    Pricing model: Subscription

    Free Trial: Available

    Starting from $29 per month (annual payments available)

    A 15-day free trial is available

    Q. What are the main features of Clubworx?

    Clubworx offers the following features:

    • ACH Payment Processing
    • Activity Dashboard
    • Activity Logging
    • Activity Tracking
    • Administrative Reporting
    • Analytics
    • Appointment Management
    • Attendance management & tracking
    • Auto-Responders
    • Automated Billing
    • Automatic Notifications
    • Barcode Scanning
    • Barcode Support
    • Billing & Invoicing
    • CRM
    • Calendar Management
    • Chat
    • Check-in manager
    • Class management
    • Class scheduling
    • Class scheduling
    • Client database
    • Contact History
    • Contract management
    • Credit Card Integration
    • Custom, website-integrated Contact Us forms
    • Customer accounts
    • Customizable Billing
    • Customizable Fields
    • Customizable branding
    • Data Import/Export
    • Debtor reports
    • Drag and Drop Interface
    • Email integration
    • Email invitations & reminders
    • Email management
    • Email management
    • Event management
    • Golf clubs
    • Gyms / fitness clubs
    • Inventory management
    • Lead Capture
    • Member portal
    • Membership management
    • Multi-Location Support
    • Online Booking Integration
    • Online payments
    • Online registration
    • Onsite payment processing
    • Payment processing
    • Point of Sale (POS)
    • Prospecting tools
    • Rank management
    • Real Time Analytics
    • Real Time Reporting
    • Recurring Billing
    • Reminders
    • Reporting & statistics
    • SMS integration
    • Scheduling
    • Secure Login
    • Signed Agreements
    • Text message reminders
    • Web Integration
    • Website integration
    • Website management

    Q. Who are the typical users of Clubworx?

    Clubworx has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Clubworx support?

    Clubworx supports the following languages:

    English

    Q. What type of pricing plans does Clubworx offer?

    Clubworx has the following pricing plans:

    Subscription

    Q. Does Clubworx support mobile devices?

    We do not have any information about what devices Clubworx supports

    Q. What other apps does Clubworx integrate with?

    Clubworx integrates with the following applications:

    Stripe, Zapier

    Q. What level of support does Clubworx offer?

    Clubworx offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support