Hippo Manager

Fully Featured Cloud Veterinary Practice Management Software

4,1 /5 (121 reviews) Write a Review!

Hippo Manager Overview

What is Hippo Manager?

Hippo Manager is cloud-based, full featured veterinary software that serves as the central nervous system for your practice, integrating your patient data with labs, pharmacy, client communication and more. Its easy to use, patient-centric and improves profitability by saving time and capturing charges. Our pricing is simple: $119 per month, per full time veterinarian. Training and support are always free and unlimited.

Hippo Manager is highly customizable, and is an excellent fit for practices of all sizes and specialties. Solo practitioners, multi-location enterprise hospitals, mobile clinics and more all benefit from the way Hippo Manager
supports your workflow instead of dictating it. Our easy-to-use software gives you flexibility and more options so you can practice medicine your way.

We help you improve the profitability of your business through streamlined templates, best-in-class automation tools that perfect charge capture and time savings. Take advantage of our expanding list of integrations and incredible features, including a powerful whiteboard tool, all included in one simple price.

Hippo Manager Overview

Pricing

Starting from
US$119,00/month

Pricing options

Free Trial
Subscription
Value for money

Free trial, no credit card required.

$119 per vet, per month. No charge for all other users. Subscription includes unlimited training, support, data storage, patients and additional users.


Hippo Manager Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Mexico
Supported Languages
English

Media

Hippo Manager's dashboard notifies users of any unsigned charts, open invoices, alerts, reminders, and more.  Navigate your scheduler, patient record in one glance.  Fully customizable by user.
On average, practices that are new to Hippo Manager increase gross revenue by 22% in the first year due to improved charge capture and time savings. The reporting features and training will help you grow your practice.
Optimized for use on an iPad or tablet.
Includes in-application DICOMM viewer
Whiteboard feature is included in the price.  View the status of every patient in your practice at a quick glance and improve internal communication.
Chart templates can be created and saved in Hippo Manager - save time and never miss an inventory item and perfect your charge capture.
Hippo Manager allows users to create SOAP notes using templates that require less entry.  Type less, spend more time with patients and get home faster.
Medication templates can also be created in Hippo Manager
Hippo Manager video Hippo Manager video Hippo Manager video Hippo Manager video Hippo Manager screenshot: Hippo Manager's dashboard notifies users of any unsigned charts, open invoices, alerts, reminders, and more.  Navigate your scheduler, patient record in one glance.  Fully customizable by user. Hippo Manager screenshot: On average, practices that are new to Hippo Manager increase gross revenue by 22% in the first year due to improved charge capture and time savings. The reporting features and training will help you grow your practice. Hippo Manager screenshot: Optimized for use on an iPad or tablet. Hippo Manager screenshot: Includes in-application DICOMM viewer Hippo Manager screenshot: Whiteboard feature is included in the price.  View the status of every patient in your practice at a quick glance and improve internal communication. Hippo Manager screenshot: Chart templates can be created and saved in Hippo Manager - save time and never miss an inventory item and perfect your charge capture. Hippo Manager screenshot: Hippo Manager allows users to create SOAP notes using templates that require less entry.  Type less, spend more time with patients and get home faster. Hippo Manager screenshot: Medication templates can also be created in Hippo Manager

Hippo Manager Reviews

Hippo Manager Reviews

Overall rating
4,1
/
5
Excellent
44

Very good
51

Average
18

Poor
8

Terrible
0

Value for Money
4,3
Features
3,7
Ease of Use
3,9
Customer Support
4,4
79% recommended this app
Stephanie E.

Hippo Manager is worth every cent!

I am very satisfied and recommend it to anyone that is looking for software!


Mary B.

Hippo Manager Rocks!

Overall, I am very pleased with it's reliability and the timely improvements that have been made to increase efficiency of the system.


Andrea D.

What I think about HIPPO Mgr

The support group is very responsive and try to get back to you ASAP. Overall they have solved our issues. They have been providing updates to the program on a regular basis so it's exciting to see the new developments and our suggestions come to fruition.


Danielle L.

Hippo Review


Lesley R.

It’s getting better

It has gotten much better than when we first started using it.


Stephanie E.
Industry: Veterinary
Company size: 2-10 Employees

Hippo Manager is worth every cent!

Used Daily for 1+ year
Reviewed on 2019/05/14
Review Source: Capterra

I am very satisfied and recommend it to anyone that is looking for software!

Pros

I just love this software. I went from Impromed Infinity to Hippo after a full system crash. This system is like night and day to Impromed. It is so easy to set up and use. The customer service is also great! They cater to their clients and want our fred back since we are the ones using it in day-to-day operations.

Cons

I think the thing I like the least is that there are no alerts that pop up automatically and you can not all alerts to the client unless you add to each pet under their account.

Response from Hippo Manager Software

Stephanie,

Thank you for your review of Hippo Manager Cloud PiMS! We are so pleased that you find our software reliable and our service meets/exceeds your expectations.

We DO value your feedback. We strive to build a future-proof product that is ready to empower veterinary professionals to thrive. We're ready to incorporate most-requested feedback from our partner practices and build into more features and more functionality.

We have an average 99.997% up-time and our clients love that stability and dependability. I'll have our team reach out regarding that alerts so we can be sure we've got what you're looking for, or, log it as a feature request for near-future development.

Thank you for being a member of the Hippo Herd!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mary B.
Industry: Veterinary
Company size: 2-10 Employees

Hippo Manager Rocks!

Used Daily for 2+ years
Reviewed on 2019/09/04
Review Source: Capterra

Overall, I am very pleased with it's reliability and the timely improvements that have been made to increase efficiency of the system.

Pros

I like that the company has a sense of humor, but they also listen and take suggestions seriously. The customer support team is friendly and sincere.

Cons

Some parts are confusing and some areas require too many "clicks" to get task performed. Customer support, online manual and help page all aid in getting questions answered.

Response from Hippo Manager Software

Hi Dr. Barling,

Thanks for providing a review of Hippo Manager. We appreciate you being a member of the Hippo Herd!

We do take practice partner requests seriously and our support and training teams are always there to help with any question. We make sure we log feature requests and as part of our constant improvements to our app, we work in practice requests as soon as possible!

Are you saying you like our Hippo jokes? Glad you enjoy our sense of humor! We love what we do, so we infuse a lot of light-hearted elements into our approach and our practice management software. :)

Looking forward to delivering more growth and improvements your way as we met the demands of veterinary professionals such as yourself and the ever-changing veterinary industry.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Andrea D.
Industry: Veterinary
Company size: 2-10 Employees

What I think about HIPPO Mgr

Used Daily for 1+ year
Reviewed on 2020/11/18
Review Source: Capterra

The support group is very responsive and try to get back to you ASAP. Overall they have solved our issues. They have been providing updates to the program on a regular basis so it's exciting to see the new developments and our suggestions come to fruition.

Pros

The layout and customizability of the access to the program. The Dr really likes the charting/medical notes area.

Cons

Financial access - definitions of the reports available. Also being able to pull info from the database ie Being able to pullup certain species due for a certain procedure along with the client information to create specific call/reminder lists.

Response from Hippo Manager Software

Andrea,
Thank you for your nice comments on our layou, customization, medical records and support responsiveness :) We will share your kind words with our team. I checked with our team, and I have great news: we do have the ability to run a report that will help you with your reminders list in the breakdown that you mentioned. I will send an email to you and support so they can get you set up on that. For the financial access, we have some great options in our online learning management system that may be helpful. Ashley from our training department will be in touch to send you those options. We appreciate you taking the time to share your input, and thanks for being a part of the Hippo Herd! -Sarah

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Danielle L.
Industry: Veterinary
Company size: 11-50 Employees

Hippo Review

Used Daily for 1+ year
Reviewed on 2019/05/15
Review Source: Capterra

Pros

It is generally intuitive to use and has an easy learning curve, the reporting is straight forward, customer support is friendly and responsive. I like that there are constant improvements being made, and think I will be happy in the long run with this program. Integration with Idexx has been helpful for us too.

Cons

There are several functions that don't work as intended, and many glitches that sometimes slow down using the software:
The search bar does not allow you to look for patients with special characters or spaces in their names. Some examples would be "representative" which won't pop up with the space in it, or we treat some animals from local shelters which are often identified by impound numbers "File #18-597" would be an example.
The print all button on the records does not actually print all of the records- it leaves out the CC and the doctor's signature- both are important to include when sending records elsewhere (the tab to print an individual record works fine).
There should be user options like "receptionist, assistant, or technician" for the records-, or everyone should have an individual ID for recording chart notes- it is cumbersome that I have to go back and sign charts related to phone calls that receptionists take or medication refills dispensed by technicians- it just makes more paperwork for the doctor.

There are also some glitchy problems sometimes with double clicking appointments to bring up the patient record- the "resource" spot doesn' t always autofill so it freezes up the computer. Sometimes we have had appointments disappear from the schedule, and occasionally we have been filling medications for one patient, but the charges were going into a different patient's chart that remains open in the background (we have screen shot of this if you wish to see)

Response from Hippo Manager Software

Hi Dr. Larsen,

Your detailed feedback is appreciated and we will have our support team log these issues as well as reach out to you directly for a resolution as fast as possible.

Hippo Manager is built to be future-proof, we will only have more integrations, more features and more improvements as we grow alongside our veterinary partners and anticipate industry needs.

We will get these issues handled for you promptly and look forward to your updated review.

Thank you for being a valued member of our Hippo Herd

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Lesley R.
Industry: Veterinary
Company size: 2-10 Employees

It’s getting better

Used Daily for 2+ years
Reviewed on 2020/09/23
Review Source: Capterra

It has gotten much better than when we first started using it.

Pros

The ease of function with the system.
When first starting using hippo manager we struggled as a team to figure it out. Once we had it figured out it was a breeze.

Cons

I don’t like that when making prescriptions with refills. The medications on the same refill will not attach to separate charts. We make separate charts for each time the medication is refilled but can only attach medication to one or the other.

Response from Hippo Manager Software

Hi Lesley! Thank you for the review, and I'm glad you are finding it to be a breeze! Our training department will reach out to you to see if there is a customized workflow we can set up to help your prescription refill processing question.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
7,6/10
Based on 121 user ratings
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Hippo Manager Pricing

Hippo Manager Pricing

Starting from
US$119,00/month
Free Trial
Subscription
Value for money

Free trial, no credit card required.

$119 per vet, per month. No charge for all other users. Subscription includes unlimited training, support, data storage, patients and additional users.

Free trial, no credit card required.

$119 per vet, per month. No charge for all other users. Subscription includes unlimited training, support, data storage, patients and additional users.

Value for Money
4,3/5
Based on 121 user ratings
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Hippo Manager Features

Hippo Manager Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
3,7/5
Based on 121 user ratings
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Categories

Additional information for Hippo Manager

Additional information for Hippo Manager

Key features of Hippo Manager

  • Appointment scheduling
  • Billing & invoicing
  • Charting automation
  • Client communications
  • Client self-service
  • Customizable reporting
  • Discounts & coupons
  • Document & file storage
  • Email & SMS reminders
  • Email receipts & e-statements
  • Gift cards
  • Integrated point of sale (POS)
  • Inventory management
  • Medical records & histories
  • Multi-location support
  • Notifications
  • Prescribing
  • SOAP notes
  • Stock level tracking
  • Transaction entry

Benefits

  • The integrated point of sale (POS) allows users to enter transactions, create invoices, manage discounts, coupons, and gift cards, track inventory, email receipts for purchases, and more.

  • Appointment reminders, 2-Way Texting Messaging, email, patient portal and other communication tools keep your pet owners informed and on time for appointments. Hippo Manager also integrates with ALLYDVM, ZipWhip and more.

  • Stock levels can be tracked and managed, margins can be monitored, and users can add or remove items or quantities within the inventory. Inventory automatically updated from the charting system. Robust reporting tools keep you informed.

  • Users can record medical histories and create SOAP notes, and integrated templates in charts allow the addition of tasks, reminders, appointments, and more. Automation tools and charting templates reduce clicks and typing so you can spend time with patients and get home faster.

  • The appointment scheduler can be integrated with Google Calendar. It allows users to manage appointments, customize views, add resources, change color schemes, export data to send physical reminders or make reminder calls, and more. Check or change your schedule from home using the Google app! Hippo Manager includes a whiteboard feature for better internal communication.

  • Hippo Manager FAQs

    Hippo Manager FAQs

    Below are some frequently asked questions for Hippo Manager.

    Q. What type of pricing plans does Hippo Manager offer?

    Hippo Manager offers the following pricing plans:

    Starting from: US$119,00/month

    Pricing model: Subscription

    Free Trial: Available

    Free trial, no credit card required. $119 per vet, per month. No charge for all other users. Subscription includes unlimited training, support, data storage, patients and additional users.

    Q. What are the main features of Hippo Manager?

    Hippo Manager offers the following features:

    • Appointment scheduling
    • Billing & invoicing
    • Charting automation
    • Client communications
    • Client self-service
    • Customizable reporting
    • Discounts & coupons
    • Document & file storage
    • Email & SMS reminders
    • Email receipts & e-statements
    • Gift cards
    • Integrated point of sale (POS)
    • Inventory management
    • Medical records & histories
    • Multi-location support
    • Notifications
    • Prescribing
    • SOAP notes
    • Stock level tracking
    • Transaction entry

    Q. Who are the typical users of Hippo Manager?

    Hippo Manager has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

    Q. What languages does Hippo Manager support?

    Hippo Manager supports the following languages:

    English

    Q. What type of pricing plans does Hippo Manager offer?

    Hippo Manager has the following pricing plans:

    Subscription

    Q. Does Hippo Manager support mobile devices?

    We do not have any information about what devices Hippo Manager supports

    Q. What other apps does Hippo Manager integrate with?

    Hippo Manager integrates with the following applications:

    Google Calendar, PetDesk, Workato

    Q. What level of support does Hippo Manager offer?

    Hippo Manager offers the following support options:

    Online Support, Phone Support, FAQs, Forum, Knowledge Base, Video Tutorials