PhoneCall

Scalable cloud contact center for telemarketing needs

4,6 /5 (5 reviews) Write a Review!

PhoneCall Overview

What is PhoneCall?

PhoneCall is a cloud contact center solution that scales seamlessly to the needs of telemarketing and lead generation. The platform serves both in-house and outsourced call centers with one to 1000+ agents, providing users with a dynamic call routing engine with real-time quality metrics. The solution aims to help organizations optimize productivity by reducing deployment times, simplify campaign creation and management, and maximize effective agent talk time.

PhoneCall’s intelligent dialer adapts to the current number of agents and answer rate for lower and consistent wait times. Predictive dialing helps reduce inactive periods and connects to the next customer seconds after terminating the previous call, removing answering machines and inactive lines. Preview dialing features provide a complete history of past interactions and notes before the call, with configurable preparation time and choice between dialing numbers. The solution also includes progressive dialing, and inbound and blended capabilities.

Quality monitoring features enable users to monitor agent performance simply by clicking on an agent’s name to listen into a call in real time. Users can escalate from silent monitoring to ‘barging in’ mode to speak with all parties, ideal for case collaboration and resolving disputes. PhoneCall securely stores all call history and full recordings for up to 3 years with restricted playback access for authorized users.

Real time analytics and custom reporting allows supervisors to access information on metrics across all teams and campaigns in a single dashboard. Call activity reports help organizations analyze important KPIs, while agent performance reports provide data on total calls, average and total wrap-up time, availability, and call duration. PhoneCall also includes disposition reports that help identify sales pitch issues, track contact changes, and more.

PhoneCall Overview

Pricing

Starting from
US$0,01/month

Pricing options

Free Trial
Subscription
Value for money

Pay-as-you-go pricing model.

Contact PhoneCall for detailed pricing information.


PhoneCall Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom
Supported Languages
English, French

Media

Monitor agent performance and ensure that quality standards are being met
Real-time metrics and custom reporting tailored to teams and campaigns
Apply filters to campaigns to target only the people who are most interested
Manage voice mail detection settings
The script builder allows users to compose and modify real-time scripts for agents
All data including call history and full recordings are stored and searchable for 3 years
PhoneCall video PhoneCall screenshot: Monitor agent performance and ensure that quality standards are being met PhoneCall screenshot: Real-time metrics and custom reporting tailored to teams and campaigns PhoneCall screenshot: Apply filters to campaigns to target only the people who are most interested PhoneCall screenshot: Manage voice mail detection settings PhoneCall screenshot: The script builder allows users to compose and modify real-time scripts for agents PhoneCall screenshot: All data including call history and full recordings are stored and searchable for 3 years

PhoneCall Reviews

PhoneCall Reviews

Overall rating
4,6
/
5
Excellent
3

Very good
2

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
4,5
Ease of Use
4,8
Customer Support
5
100% recommended this app
Md.tanvir R.


Nadia H.

We are totally satisfied with Phone Call CRM

Intelshore is a center specialized in making appointment for B2Cs . Since we began, more than 3 years ago, our biggest concern was the CRM: between customized open-source CRM without functionalities and the ¿known¿ CRM " (Hermes .. .) which were not a good fit to our activity and overpriced, our production was made "luckily". What made us able to continue working was essentially the number of agents that we had massively increased and especially the completely new product on the market that our customer was offering at the time. Our IT team had no solutions, and between the breakdowns caused by the saturation of the parcels sent and the waiting time exceeding 1MIN20 between 2 calls, we had no difficulty in admitting that PhoneCall was our lifesaver. At first, the price seemed to be very high, but quickly we found that our production more than doubled, the waiting time could even be 2 seconds if we wanted! We were able to reduce our workforce while increasing the number of orders to be delivered to our customer (who since then was no longer the only one with the product we are working on: a market that is hardening). I do not go into the technical details of the tool, and for the IT team (files, management ...), and for managers (statistics, follow-up, target management, incoming and outgoing calls at the same time. .). Target management and being able to work with all the departments simultaneously is a decisive change for us too: before we put a team by department and for a certain time during the day with a result null, we changed department with also the Risk of result null because of very little connection. With Phonecall, we do not waste time and we produce all day on all the departments. In our field, we have become the reference in Morocco and even in Tunisia. We talk about the constancy of our call, as the market for taking appointments is increasingly difficult, we have employees who receive dream bonuses, and our customer increases his sales force on the ground, we have no problem Follow and develop at the same time as it. In December 2015 we started with Phonecall with apprehensions about the cost especially because the features were clearly convincing, but we were able to see the results on the first day, so nothing to say about the value for money and team to listen.


Helene V.

Sense of the customer relationship with Phone Call !

We are a center of customer relationship created in 1986
We had a beautiful meeting with Phone Call at the beginning 2015
We looked for one tool supple, simple, with the possibility of going up campaign quickly and an invoicing "one demand"
It is the tool which we needed
It knows how to handle campaigns with the volume and the lighter campaigns.
Tools knows how to bring also a use of the multi-channelling

Of more, the flexibility to have no cost of license is the truth more ... and the customer service is reactive

We pursue our collaboration!


Sebastien C.

more efficiency , more contacts in less time.

more business


Matthieu B.

The best solution for outbound calls

The best solution for outbound calls.


Md.tanvir R.
Industry: Electrical/Electronic Manufacturing
Company size: 1 001-5 000 Employees

Rating only

Reviewed on 2017/03/08
Review Source: GetApp
Nadia H.
Industry: Outsourcing/Offshoring
Company size: 51-200 Employees

We are totally satisfied with Phone Call CRM

Used Daily for 1+ year
Reviewed on 2016/12/02
Review Source: Capterra

Intelshore is a center specialized in making appointment for B2Cs . Since we began, more than 3 years ago, our biggest concern was the CRM: between customized open-source CRM without functionalities and the ¿known¿ CRM " (Hermes .. .) which were not a good fit to our activity and overpriced, our production was made "luckily". What made us able to continue working was essentially the number of agents that we had massively increased and especially the completely new product on the market that our customer was offering at the time. Our IT team had no solutions, and between the breakdowns caused by the saturation of the parcels sent and the waiting time exceeding 1MIN20 between 2 calls, we had no difficulty in admitting that PhoneCall was our lifesaver. At first, the price seemed to be very high, but quickly we found that our production more than doubled, the waiting time could even be 2 seconds if we wanted! We were able to reduce our workforce while increasing the number of orders to be delivered to our customer (who since then was no longer the only one with the product we are working on: a market that is hardening). I do not go into the technical details of the tool, and for the IT team (files, management ...), and for managers (statistics, follow-up, target management, incoming and outgoing calls at the same time. .). Target management and being able to work with all the departments simultaneously is a decisive change for us too: before we put a team by department and for a certain time during the day with a result null, we changed department with also the Risk of result null because of very little connection. With Phonecall, we do not waste time and we produce all day on all the departments. In our field, we have become the reference in Morocco and even in Tunisia. We talk about the constancy of our call, as the market for taking appointments is increasingly difficult, we have employees who receive dream bonuses, and our customer increases his sales force on the ground, we have no problem Follow and develop at the same time as it. In December 2015 we started with Phonecall with apprehensions about the cost especially because the features were clearly convincing, but we were able to see the results on the first day, so nothing to say about the value for money and team to listen.

Pros

The speed of the connection with the customer using an internet connection low debit.
The ability to connect anywhere I am and track production.
Functionalities.
Statistics.
Process incoming and outgoing calls at the same time.
Optimization of production management with target

Cons

The price though the value for money is good.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Helene V.

Sense of the customer relationship with Phone Call !

Reviewed on 2016/12/14
Review Source: Capterra

We are a center of customer relationship created in 1986
We had a beautiful meeting with Phone Call at the beginning 2015
We looked for one tool supple, simple, with the possibility of going up campaign quickly and an invoicing "one demand"
It is the tool which we needed
It knows how to handle campaigns with the volume and the lighter campaigns.
Tools knows how to bring also a use of the multi-channelling

Of more, the flexibility to have no cost of license is the truth more ... and the customer service is reactive

We pursue our collaboration!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Sebastien C.
Industry: Commercial Real Estate
Company size: 2-10 Employees

more efficiency , more contacts in less time.

Used Daily for 6-12 months
Reviewed on 2017/11/09
Review Source: Capterra

more business

Pros

simply and effective to use. Really adapted for a massive prospection. save time and money. this software is approuved;

Cons

the installation of the software is simple, you just need an internet connection and a PC/MAC, no more....its all in one

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Matthieu B.
Industry: Marketing & Advertising
Company size: 2-10 Employees

The best solution for outbound calls

Used Daily for 1-5 months
Reviewed on 2017/10/07
Review Source: Capterra

The best solution for outbound calls.

Pros

Simple and intuitive, this solution is perfect for prospection, outbound calls, cold calling, predictive...

Cons

We are not yet autonomous on all the functionalities, but the support is well reactive. A few bugs but nothing really annoying.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,3/10
Based on 5 user ratings
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PhoneCall Pricing

PhoneCall Pricing

Starting from
US$0,01/month
Free Trial
Subscription
Value for money

Pay-as-you-go pricing model.

Contact PhoneCall for detailed pricing information.

Pay-as-you-go pricing model.

Contact PhoneCall for detailed pricing information.

Value for Money
5/5
Based on 5 user ratings
Compare value for money rating with alternatives
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PhoneCall Features

PhoneCall Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Language
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,5/5
Based on 5 user ratings
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Categories

Additional information for PhoneCall

Additional information for PhoneCall

Key features of PhoneCall

  • 256-bit SSL & sensitive data
  • Agent performance reports
  • Authorized users and roles
  • Call activity reports
  • Call history
  • Call logging
  • Call records and recordings
  • Call routing
  • Campaign management
  • Click to talk
  • Compliance
  • Contact recycling
  • Data encryption
  • Disposition reports
  • Email service
  • Geocoding
  • Inbound & blended
  • Intelligent dialer
  • Live chat
  • Mail SMS
  • Manual dialer
  • Multi device
  • One click compliance
  • Outbound call center
  • Phone numbers
  • Playback access restrictions
  • Predictive dialing
  • Preview dialing
  • Progressive dialer
  • Progressive dialing
  • REST API
  • Real-time analytics
  • Recording storage
  • Script builder
  • TTS
  • Target management
  • Telephony (PSTN)
  • Telephony (VoIP)
  • Text to speech
  • Unlimited contacts
  • Virtual call center
  • Voicemail
  • Workforce management

Benefits

  • PhoneCall provides contact centers with an intelligent dialer for increased productivity including predictive, preview, and progressive dialing.

  • Users are able to coach agents and provide data-driven feedback through performance quality monitoring for a more positive customer experience.

  • Supervisors can keep tabs on the pulse of the contact center with real-time and historical reports on both performance and financial goals, in a single dashboard.

  • PhoneCall securely stores all call history and recordings in compliance with industry regulations, whether for training or auditing purposes.

  • The cloud-based platform enables users to work from anywhere in the world, as well as follow agent, team and campaign progress, or listen to and join conversations.

  • PhoneCall FAQs

    PhoneCall FAQs

    Below are some frequently asked questions for PhoneCall.

    Q. What type of pricing plans does PhoneCall offer?

    PhoneCall offers the following pricing plans:

    Starting from: US$0,01/month

    Pricing model: Subscription

    Free Trial: Available

    Pay-as-you-go pricing model. Contact PhoneCall for detailed pricing information.

    Q. What are the main features of PhoneCall?

    PhoneCall offers the following features:

    • 256-bit SSL & sensitive data
    • Agent performance reports
    • Authorized users and roles
    • Call activity reports
    • Call history
    • Call logging
    • Call records and recordings
    • Call routing
    • Campaign management
    • Click to talk
    • Compliance
    • Contact recycling
    • Data encryption
    • Disposition reports
    • Email service
    • Geocoding
    • Inbound & blended
    • Intelligent dialer
    • Live chat
    • Mail SMS
    • Manual dialer
    • Multi device
    • One click compliance
    • Outbound call center
    • Phone numbers
    • Playback access restrictions
    • Predictive dialing
    • Preview dialing
    • Progressive dialer
    • Progressive dialing
    • REST API
    • Real-time analytics
    • Recording storage
    • Script builder
    • TTS
    • Target management
    • Telephony (PSTN)
    • Telephony (VoIP)
    • Text to speech
    • Unlimited contacts
    • Virtual call center
    • Voicemail
    • Workforce management

    Q. Who are the typical users of PhoneCall?

    PhoneCall has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does PhoneCall support?

    PhoneCall supports the following languages:

    English, French

    Q. Does PhoneCall support mobile devices?

    We do not have any information about what devices PhoneCall supports

    Q. What other apps does PhoneCall integrate with?

    PhoneCall integrates with the following applications:

    Zoho CRM

    Q. What level of support does PhoneCall offer?

    PhoneCall offers the following support options:

    Online Support, Phone Support