OpenSimSim

OpenSimSim

Employee scheduling for restaurants, hospitality & retail

4.5/5 (440 reviews)

OpenSimSim Overview

OpenSimSim is a free employee scheduling solution for managers and employees within the restaurant, hospitality and retail industries. The platform was designed for businesses that have hourly workers with scheduling/rostering needs, and helps promote open and timely communication between workers and managers.

OpenSimSim enables users to create a weekly schedule in minutes using schedule templates. Staff availability and hours worked are displayed in one place, helping managers to avoid scheduling conflicts, or accidental overtime. The budget view allows users to keep labour costs in line with the organization's budget. Employees receive published schedules directly to their mobile devices in real time.

Users can manage schedules while on the go using the native OpenSimSim mobile apps for iOS and Android devices. Managers can effectively communicate with staff in real time through the message board and chat functionality. They may also delegate schedule maintenance to staff by enabling shift giveaways and swaps through the platform. Notifications inform users of when an action should be taken or a schedule needs to be modified by exception.

Employees are able to see which co-workers are scheduled to work, as well as use the message board and chat feature to communicate with each other. Staff is able to send shift swap invitations, update their own availability, and submit time-off requests to managers. The opportunities feature enables users to pick up extra shifts by applying for available openings. OpenSimSim also comes with with advanced features for managing multi-location businesses and franchises.

Pricing

Starting from
US$2,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

OpenSimSim Reviews

Overall rating
4.5/5
92% positive reviews
252
Excellent
152
Very good
30
Average
3
Poor
3
Terrible
Rebecca S.

OpenSimSim working great for our daycare, with some exceptions.

Used Daily for 6-12 months
Reviewed on 2018/08/14
Review Source: Capterra

The TAs love it, because it's all on their phone, and they don't have to keep track of a paper schedule. The only problem is if someone drops a shift at the last minute (due to illness or whatever), and I don't get a chance to approve the person accepting the shift. We haven't chosen automatic approval, because we want to maintain control of who is working in which classroom.

We also haven't been able to automate the process as much as I would like because we want the schedule to be as consistent as possible for the children in our care. We have to list the shifts as one hour each because of the TAs' crazy class schedules, but we want TAs to work the most hours in one block that they can so that the children don't have all new teachers every hour.

Overall, we have been very happy. The customer service is amazing. Any time I have had to contact them with a question or a suggestion, I get an almost immediate response.

Pros

It's free! We had been using only paper scheduling, and had a lot of no-shows, especially when a TA was supposed to sub for someone else. TAs are now more in control (and aware of) the process of finding a sub.

Cons

Printing the schedules doesn't work for us. When we print our paper schedule, we have the days of the week across the top, and the time of day down the side, and then the name of the person in each room on the chart. This is the only way our director can read it, and OpenSimSim isn't able to sort the information in this way. So we still make a paper schedule in Excell and print that, and then enter all the info in the app.

Also, it would be excellent if people could enter their availability with a start date and end date. We only hire college students, and their schedules change each semester. It is really hard to enter the new semester's schedule, because they have to leave the old semester's availability in for subbing.

The only other complaint has more to do with college kids than the program itself. A lot of our TAs think that they can drop a shift and then ignore it. Then when no one shows up, they're surprised that we're upset. So it still takes a certain amount of checking up on them on my part.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Sarah R.

Review

Used Daily for 1+ year
Reviewed on 2019/08/16
Review Source: Capterra

Definitely spend less time scheduling than ever before, which is awesome!

Pros

Ease of use, ease of setup, setup is organized and clear, love that it notifies my staff when I publish a schedule and is integrated with phone platforms/has an app.

Cons

I really really dislike that I have to manually edit “availability” for each new staff member, in order to force them to submit timeoff requests. I also don’t like that you can’t have an algorithm for time off requests- for example I require two weeks notice for time off requests, and I wish the app would allow me to enforce that, but it doesn’t...so instead I have employees submitting time off requests 5 days before which then makes me look like the mean guy when I have to decline a request. I wish open simsim would just allow me to have a setting that removes the ability to request time off if it’s less than 14 days from the requested time off date.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Scott M.

Rosters the way they Should be

Used Daily for 6-12 months
Reviewed on 2019/05/31
Review Source: Capterra

The managers enjoy using it and wouldn't go back to how we where doing it.
The team have shown an increase in picking up extra shifts and sticking to what agreed changes they had arranged with managers.
Our roster is now more steady and hours worked more accurate to our ideal workflow.

Pros

Its simple and easy to use. It gives you all the information that is required to make informed decisions when planning your teams hours, it gives clarity and removes confusions when dealing with shift swaps and holidays, Both employer and employee are on the same page via a cloud format that automatically updates every one when changes are made. Can roster multiple departments so when in a big retail business you can plan for team members to be working in a different department too. The messaging function is the easiest way to connect with 100+ people in just a few clicks, this helps drive engagement through communication.

Cons

A few upgrades that would improve this further is:
A function to save and print time off requests and approvals so that we could go paperless and keep complient with the IRD -this would also give option for the employee to complete a virtual signature on screen

Also editing a master roster would be great - currently not an option to edit a roster without having it uploaded into an actual week - master rosters are forever changing so would be great to keep these updated simply as things change.

I always found the name OPENSIMSIM "out there" and odd however UBER would have also sounded strange until it was a house hold name, SIMSIM could be as big soon enough!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Fiona M.

OpenSimsim review

Used Weekly for 1+ year
Reviewed on 2019/08/19
Review Source: Capterra

Overall OpensimSim has slim-lined our procedures for allocating shifts which in tern has reduced our admin costs and time. This allows our senior staff to move on to more important tasks and making our processes more productive and efficient. A lot of our staff members are not tech savvy so having a product that is easy to use was quite important and OpenSimSim has ticked the boxes.

Pros

It was easy to set up. The staff had no issues getting used to using it. It has reduced hour scheduling hours significantly as we no longer need to contact staff or go through individual text messages, everything is all in one place where we can see who is available and at what times. Makes booking in shifts very easy. I also love that you only have to post once and everyone will have their shifts allocated, no more individual messages to each staff member.

Cons

When posting the shifts it goes to every staff member listed on the system even if you did not get a shift this week. I would prefer it only goes to those who have been rostered on. It would also be more beneficial for us if the availability times show when the staff is available not the opposite way around.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Janice D.

Free Scheduling Solution for Small Team

Used Daily for 1-5 months
Reviewed on 2019/05/30
Review Source: Capterra

OpenSimSim has been an excellent scheduling tool for our small staff and team of Student Assistants. It has been very easy for administrators to add and remove users, edit and publish shifts, and add extra touches of personalization like user photos and different colors for positions. There are some functions which we use little or not at all (Timeoff Requests, Payroll, etc) but they do not hinder our use of the scheduling software.

Pros

OpenSimSim has an easy-to-use, simple, and aesthetically pleasing interface that works well on both desktop and mobile apps. Our employees picked it up easily to drop shifts, swap shifts, and message one another and supervisors whether at work or on the go. It's also been very easy for administrators to create schedule templates to quickly and effortlessly publish week after week.

Cons

There is still room for improvement in regards to tutorials for employees. A few of the functions in the tutorials are only covered from the employer's perspective and not the employee's perspective, which makes it more difficult to explain how to use the software to new employees in some regards.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

OpenSimSim Pricing

Starting from
US$2,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Employee Scheduling & Team Messaging: Free
Premium - Time Clock & Attendance Reporting: $2USD per month, per user.

OpenSimSim Features

  • Automatic Notifications
  • Data Import/Export
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Self Service Portal

  • API
  • Activity Dashboard
  • Activity Tracking
  • Applicant Tracking
  • Automatic Reminders
  • Customizable Branding
  • Customizable Reporting
  • Employee Onboarding
  • Performance Management
  • Real Time Reporting
  • Recruiting Management
  • Reporting & Statistics
  • Third Party Integration

Additional information for OpenSimSim

Key features of OpenSimSim

  • Automated shift scheduling
  • Chat functionality
  • Employee availability
  • Employee database
  • Hours worked
  • Message board
  • Mobile integration
  • Multi-location
  • Notifications
  • Real-time communication
  • Schedule maintenance
  • Shift opportunities
  • Shift swaps and shift giveaways
  • Swap invitations
  • Template scheduling
  • Time-off requests
  • Vacation & leave management
  • Weekly budgets and labour costs

Benefits

  • OpenSimSim provides intuitive, native mobile apps for Android and iOS devices that allow users to manage schedules from anywhere.

  • Advanced scheduling/rostering capabilities enable weekly schedules to be created in minutes and help avoid scheduling conflicts and accidental overtime.

  • In-app chat enables real-time worker-to-worker and manager-to-worker conversations that help keep everyone in the loop.

  • Co-workers are able to send shift swap invitations, as well as apply for shift opportunities to pick-up extra shifts.

  • OpenSimSim helps prevent accidental overtime and scheduling conflicts by displaying staff availability and hours worked in the same place.

  • OpenSimSim FAQs

    Below are some frequently asked questions for OpenSimSim.

    Q. What type of pricing plans does OpenSimSim offer?

    OpenSimSim offers the following pricing plans:

    Starting from: US$2,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Employee Scheduling & Team Messaging: Free
    Premium - Time Clock & Attendance Reporting: $2USD per month, per user.

    Q. What are the main features of OpenSimSim?

    OpenSimSim offers the following features:

    • Automated shift scheduling
    • Chat functionality
    • Employee availability
    • Employee database
    • Hours worked
    • Message board
    • Mobile integration
    • Multi-location
    • Notifications
    • Real-time communication
    • Schedule maintenance
    • Shift opportunities
    • Shift swaps and shift giveaways
    • Swap invitations
    • Template scheduling
    • Time-off requests
    • Vacation & leave management
    • Weekly budgets and labour costs

    Q. Who are the typical users of OpenSimSim?

    OpenSimSim has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does OpenSimSim support?

    OpenSimSim supports the following languages:

    English

    Q. What type of pricing plans does OpenSimSim offer?

    OpenSimSim has the following pricing plans:

    Free, Subscription

    Q. Does OpenSimSim support mobile devices?

    OpenSimSim supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does OpenSimSim integrate with?

    We do not have any information about what integrations OpenSimSim has

    Q. What level of support does OpenSimSim offer?

    OpenSimSim offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Video Tutorials