About ProPet

ProPet is a cloud-based solution for kennel, daycare, training and grooming management, designed for use in boarding kennels, catteries, pet resorts, grooming salons, dog daycares, in-home boarding businesses, and more. The system offers tools for online appointment booking, customer relationship management (CRM), email marketing, vaccination management, pricing customization, payment processing, and more.

Modules for boarding & daycare, grooming, and dog training allow users to manage all aspects of their business from a single platform. Pet vaccinations can be tracked, with clients able to upload their pet’s vaccination records for approval by kennel staff, and automated reminders and warnings for expiring and expired records. Kennel cards can be viewed digitally or printed, and customer documents and agreements can be securely stored and accessed online. Pet and customer information can be stored in linked profiles with photos, historical records, veterinary information, emergency contact details, internal notes, allergies, behavioral issues, incidents, and more.

ProPet enables businesses to offer online appointment booking to their clients; users to customize booking process requirements; and clients to book daycare, grooming, boarding, and other additional services at any time, from any device. Confirmation emails can be designed by users and sent automatically once a booking is made, and users can manage all bookings from the online dashboard. Pricing for services can be fully controlled with the built-in pricing engine supporting a range of pricing structures, and the ability to add in automatic triggers for extended stay fees, late fees, multi-pet discounts, bulk package discounts, and more. Custom pricing can also be created for specific customer or groups, such as military personnel or preferred customers.


Key benefits of ProPet

  • Many parts of ProPet can be configured to suit users’ preferences and business needs, enabling users to customize new customer procedures, account preferences, color-coding for tracking information including allergies, incidents, and behavioral issues, kennel card layouts, pick-up and drop-off times, holiday hours, pricing rates, dashboard displays, email & reminder templates and branding, and more.

  • Multiple different pricing structures can be used for different services, such as boarding, grooming, and daycare, with users able to create custom charges, rules, and triggers for late fees, multi-pet discounts, extended stay fees, tips, bulk packages, preferential rated for specific customers, and more.

  • Invoices are generated automatically in ProPet, can be synced with QuickBooks Online, and emailed to customers who are able to make credit and debit card payments online through Stripe integration.

  • Customers can book any services online, with users able to customize booking process requirements, design automated confirmation emails, and allow customers to update and cancel their reservations online.

  • ProPet also allows users to sell photographs they have taken of pets to owners directly through owners’ accounts, with the option to create photo albums, upload images in multiple sizes, manage Terms of Use agreements, and customize photo pricing using a token system.

  • Images

    ProPet Software - ProPet's dashboard gives users an overview of all pets currently checked in, due to check in or our, and any notifications
    ProPet Software - Bookings and schedules can be managed through ProPet's dashboard
    ProPet Software - Users can also view color-coded bookings for boarding, daycare, grooming, and other services on the calendar
    View 4 more
    ProPet video
    ProPet Software - ProPet's dashboard gives users an overview of all pets currently checked in, due to check in or our, and any notifications
    ProPet Software - Bookings and schedules can be managed through ProPet's dashboard
    ProPet Software - Users can also view color-coded bookings for boarding, daycare, grooming, and other services on the calendar

    Not sure about ProPet? Compare with a popular alternative

    ProPet

    4,6 (104)
    VS.
    Highly reviewed

    Starting Price

    US$49,99
    month
    US$50,00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    21
    76

    Integrations

    3
    No integrations found

    Ease of Use

    4,6 (104)
    4,6 (107)

    Value for Money

    4,4 (104)
    4,3 (107)

    Customer Service

    4,7 (104)
    4,6 (107)
    Green rating bars show the winning product based on the average rating and number of reviews.

    Alternatives

    Pawfinity

    4,6
    #1 Alternative to ProPet
    NEW V5.0 - The most advanced online booking system on the planet. Come see why more Pet Pros recommend Pawfinity than...

    Precise Petcare

    4,2
    #2 Alternative to ProPet
    Precise Petcare is a cloud-based software designed to help pet-sitting businesses manage clients, appointments,...

    Kennel Link

    4,7
    #3 Alternative to ProPet
    Kennel Link is a web-based kennel management solution designed to help pet boarding facilities streamline boarding,...

    Revelation Pets

    4,8
    #4 Alternative to ProPet
    Revelation Pets is an online booking system for kennel & cattery management, offering features for scheduling, kennel...

    Reviews

    Overall rating

    4,6 /5
    (104)
    Value for Money
    4,4/5
    Features
    4,3/5
    Ease of Use
    4,6/5
    Customer Support
    4,7/5

    Already have ProPet?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 104
    Alyssa
    Overall rating
    • Industry: Veterinary
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great program that's streamlined our business!

    Reviewed on 2018/05/22

    It saves us an incredible amount of time and limits the back and forth of emails to schedule dogs...

    It saves us an incredible amount of time and limits the back and forth of emails to schedule dogs coming in for boarding.

    Pros

    I love the kennel view feature and the ability to see who is in which kennels on which dates/times. The ease at which clients can request dates and times and the flexibility to change schedules and fees.

    Cons

    The Iphone app has some serious limitations but they are constantly improving so hope to see improvements soon. Additionally, even though you set your kennel numbers, the system still allows clients to request dates when you are already at capacity.

    Response from ProPet Software

    Hi Alyssa,

    Thank you so much for taking the time to leave us a review! We appreciate your comments regarding the phone app and the capacity, and do hope to release related updates soon!

    SB
    Overall rating
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great for the value

    Reviewed on 2018/05/23

    We have been able to integrate all of the components of our business into one software. We are able...

    We have been able to integrate all of the components of our business into one software. We are able to control class/training registration, schedule daycare/boarding appointments, and maintain dog walking schedules using 1 program. There is just so much the software can do and we have been very happy with it so far.

    Pros

    ProPet has been extremely easy to use and train others to use. It takes very few clicks to book or change daycare appointments and boarding reservations. Functions such as 'Kennel View' and its drag and drop feature make it so easy to check/adjust current and future kennel assignments. Setting up the registration for our classes has also been pretty easy. Also, being able to have our clients communicate with us through their client portal has been great; they really enjoy being able to create their own appointments. I have been very impressed by the many ways we are able to utilize the software (e.g. boarding, daycare, dog walks, training registration, etc).

    Cons

    The downside to this software is that there is no manual and if I have a question I have to submit a ticket but it takes 24 hours (or more) for someone to respond or resolve the issue. The ProPet support team are very good --they're very accomodating and always willing to help--it's just the lag time between the issue I am having and the time to response can be frustrating especially when you're first getting started with the software. I wish I could resolve my own issues by having troubleshooting resources available that could tell me what to do.

    Response from ProPet Software

    Thanks for your review!

    We do try to respond to every ticket within 24 hours but usually do reply sooner.

    While we do have an FAQ, I agree that an actual manual would be very helpful! Thanks for the suggestion.

    Dave
    Overall rating
    • Industry: Glass, Ceramics & Concrete
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    ProPet Review

    Reviewed on 2018/10/15

    the folks at ProPet are very responsive with questions and spend quality time helping get you up...

    the folks at ProPet are very responsive with questions and spend quality time helping get you up and running. i had a few issues initially and they listened to what i needed and worked hard to resolve my concerns. although the software is still in Beta test, it is quite functional and we are happy with the overall functionality.

    Pros

    Saves time booking over the phone. the process can be simple and quick once you get the hang of it

    Cons

    the calendar view is hard to read. needs to be simplified (i.e. just list dogs name & time of appointment).

    Catherine
    Overall rating
    • Industry: Hospitality
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Can't do without it!

    Reviewed on 2017/01/09

    In 10 years we've got from our own spreadsheets thru 3 different purchased software packages....

    In 10 years we've got from our own spreadsheets thru 3 different purchased software packages. Demo'd several more. Experience has been overall frustrating to find the solution for our needs. Kept having to change how we do it to match how the software can support us. Propet is the most intuitive, customizable solution available. We signed on back during their beta phase, had a couple small bumps along the way but customer service is amazing and they not just fix but improve things. Regular on-going updates provide more features and improvements often. Still a couple minor things on my wish list with them but confident moving forward they will the forever solution. Cost is a bit higher than we paid for installed software options but feel it's been worth it.

    Pros

    Ease of use, functionality, flexibility
    customer service is awesome.
    No limit on a number of clients or runs.

    Cons

    Limited reporting abilities (financial especially) but told more coming...

    Response from ProPet Software

    Thank you very much, Catherine, for your review of ProPet. We are so glad to be your permanent solution!

    David
    Overall rating
    • Industry: Consumer Services
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Absolutely Outstanding Product and Service

    Reviewed on 2019/12/02

    We opened our kennel in October 2019. Having studied and demoed several kennel packages we went...

    We opened our kennel in October 2019. Having studied and demoed several kennel packages we went with Propet. One of the best decisions we made. I'm extremely pleased with the software and thrilled with the customer service.

    Pros

    -Our customers like it
    -Dashboard arrangement
    -Options and custom settings
    -CUSTOMER SERVICE - OUTSTANDING
    -Reasonable Price
    -Cloud based
    -Interface

    Cons

    There are a few minor nits but nothing worth mentioning and they are always making improvements and additions to the functionality which they keep in an easy to see little icon on the lower right of the screen that you can click to see a log of updates.

    Alternatives Considered

    Pawfinity, Gingr and Kennel Link

    Reasons for Switching to ProPet

    Cost and functionality.

    Response from ProPet Software

    Thank so much for taking the time to review ProPet! We are so glad to hear ProPet was one of the best decisions you made and we look forward to helping you grow!

    Showing 5 reviews of 104 Read all reviews

    ProPet FAQs

    Below are some frequently asked questions for ProPet.

    ProPet offers the following pricing plans:

    • Starting from: US$49,99/month
    • Pricing model: Subscription
    • Free Trial: Available

    Pet & client manager: $47.99/month (paid annually) or $49.99/month (paid monthly) Grooming: $56.99/month (paid annually) or $59.99/month (paid monthly) Boarding & daycare: $74.99/month (paid annually) or $79.99/month (paid monthly) Pet resort: $84.99/month (paid annually) or $89.99/month (paid monthly)

    ProPet has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200

    ProPet supports the following languages:

    English

    ProPet supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ProPet integrates with the following applications:

    Mailchimp, QuickBooks Online, Stripe

    ProPet offers the following support options:

    Email/Help Desk, FAQs/Forum, Chat

    Related categories

    See all software categories found for ProPet.