ProPet
About ProPet
ProPet is a cloud-based solution for kennel, daycare, training and grooming management, designed for use in boarding kennels, catteries, pet resorts, grooming salons, dog daycares, in-home boarding businesses, and more. The system offers tools for online appointment booking, customer relationship management (CRM), email marketing, vaccination management, pricing customization, payment processing, and more.
Modules for boarding & daycare, grooming, and dog training allow users to manage all aspects of their business from a single platform. Pet vaccinations can be tracked, with clients able to upload their pet’s vaccination records for approval by kennel staff, and automated reminders and warnings for expiring and expired records. Kennel cards can be viewed digitally or printed, and customer documents and agreements can be securely stored and accessed online. Pet and customer information can be stored in linked profiles with photos, historical records, veterinary information, emergency contact details, internal notes, allergies, behavioral issues, incidents, and more.
ProPet enables businesses to offer online appointment booking to their clients; users to customize booking process requirements; and clients to book daycare, grooming, boarding, and other additional services at any time, from any device. Confirmation emails can be designed by users and sent automatically once a booking is made, and users can manage all bookings from the online dashboard. Pricing for services can be fully controlled with the built-in pricing engine supporting a range of pricing structures, and the ability to add in automatic triggers for extended stay fees, late fees, multi-pet discounts, bulk package discounts, and more. Custom pricing can also be created for specific customer or groups, such as military personnel or preferred customers.
Key benefits of ProPet
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- Used Daily for 1-5 months
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Excellent software
Reviewed on 2018/05/29
Pros
I have tried out trial versions of just about every scheduling software program there is. I'm glad I chose this one. Excellent software, for someone like me who is a one-woman show, I can put everything into the software that I need. It allows me to schedule boarding, daycare, grooming, and standalone services (like when I want to put in a personal appointment so that I know not to schedule a customer during that time). It also has a basic retail section that I can add purchases to boarding or grooming or daycare appointments. Sends out emails to customers to confirm appointments. I even figured out a way to have the system send out reminder emails to clients who haven't been in for grooming in a while. I can list add- on services to basic services, for example special trimming or special shampoos can be added to the basic grooming and all those costs can be tabulated. Even more important, when the customer signs online to set their own appointment, they can add those extra services as well. Which is great for someone like me who hates to try to upsell people. And when I can't figure out how to do something, or what a particular function is for, email support gets me a response quickly.
Cons
At the moment there is no report that I can print what all my grooming appointments are for the day INCLUDING those extra add on services. Also retail services, which is still in beta, allows for only one variation of a product. So for example I can put list a Dog collar and have variations of color e.g., red, blue, green. But I can't also add a second variation of small medium and large. I have to list each size as a separate item. Which is a pretty minor issue considering all the other wonderful things this program will do for you.
Response from ProPet Software
Hello Linda,
We really appreciate your review of ProPet and all of your suggestions! We do plan to update the grooming report to suit the needs you mentioned and are hoping to be able to do another update on the retail module soon.
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 2+ years
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- Likelihood to recommend 10.0 /10
Customer Support Team is the BEST!
Reviewed on 2022/11/16
Pros
For 7 years Bloomingtails tried to go live with Online Booking using Pro Pet team. The [SENSITIVE CONTENT] of the business employed a new staff member to get this goal ticked off ... and 3 month later we are now live with Online Booking! As the implementer for ProPet Online Booking I could not of done this without the help of the incredible [SENSITIVE CONTENT] & the ProPet team! [SENSITIVE CONTENT] helped me so much across the 3 month. It has been a true pleasure to work with her & the team. Our online meetings where always a success & her email guide in between was great guidance. I think people like [SENSITIVE CONTENT] is what makes a software company great! As mentioned before, I could not of succeeded with out her. She is the brain behind the 3 month work & I was the hand :). I forever, will be grateful for her being so patient & so wise. No problem was ever too big for her :). If the [SENSITIVE CONTENT] of ProPet is reading this give this girl a pay rise!!!!!!!!!!!Thank you again [SENSITIVE CONTENT] & ProPet team!Looking forward to working with ProPet in the next coming years
Cons
Overall its great ! Only one thing... the Pre-paid function can be improved.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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- Likelihood to recommend 4.0 /10
Used for a week. Not worth it
Reviewed on 2018/09/08
Really a waste of money really mad I actually paid money to use this program.
Really a waste of money really mad I actually paid money to use this program.
Pros
Truly nothing beyond hard to get a hang of the system.
Cons
Everything. Never did me nor my staff get the hang of how to use it.
Response from ProPet Software
Hi Samantha,
I'm sorry you were not happy with our services. You selected the Pet and Client Manager subscription, which does not include booking functionality, so perhaps this is why you had difficulty. We would have been happy to help you with your ProPet account in any way we could, however you did not reach out to us.
We do everything we can to properly train our customers and their staff so that everyone has a good grasp of the system and feels comfortable using it.
All the best,
The ProPet Team
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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- Likelihood to recommend 10.0 /10
Unmatched!
Reviewed on 2017/01/09
I've searched through and tried countless software programs that would work for us. Some offered a...
I've searched through and tried countless software programs that would work for us. Some offered a promising hope, but in the end, would not support the variety of services and client care we wanted to provide. Propet has renewed my hope that we FINALLY have the chance to transfer everything to computers instead of the manual system we have used for 15 years! ProPet customer service has been incredible! If we hit a snag somewhere along the way, they are right there to assist and have even accommodated certain things by reprogramming their software. AMAZING folks at ProPet continue to help us during our transition. The online portal for our clients is fantastic and is receiving high marks from our clients as well. Save yourself the trouble and disappointment of trying any other software. Head straight to the Checkout and purchase ProPet today! -Colleen Combs, King's Kastle Dog Rehabilitation and Socialization Center & Green Dog Rescue Project
Pros
Ease of use, the variety it offers, the financial tracking, ease in billing... there is too much to list to choose just one or two features. Not to mention the great customer service!
Cons
If you forget to hit 'send' on the original introductory email for a new client, you can't go back and send it to provide the client their portal invitation. It's easy enough to delete the client and re-enter, but it would be better if we could just opt to send the letter at a later date. That problem, however, has minimized if you set your default to "send".
Response from ProPet Software
Hi Colleen,
Thank you so much for your glowing review and recommendation of ProPet! It really means a lot to us.
I also wanted to let you know what you actually can resend an introductory email! In order to do this, please go to the customer's account, edit customer, and click on the Actions drop down link in the top right corner. Here you can send out a new welcome email.
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 1-5 months
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- Value for Money
- Ease of Use
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- Likelihood to recommend 7.0 /10
Decent, affordable software package!
Reviewed on 2018/11/22
I had GREAT customer service during my trial phase, they responded VERY promptly to me and I got a...
I had GREAT customer service during my trial phase, they responded VERY promptly to me and I got a direct person. As soon as that was over though, I automatically started getting kicked into a ''help ticket'' format, which I didn't care for as much, simply because it seemed to remove the personal element out of it. BUT they were still prompt with it (1-2 business days) so I can't really complain about that, just note that it removed a bit of the personal element of it. I adore their private facebook community, smart move on their part. I really wish they had more demo's on youtube. Specifically short, but detailed how to steps to accomplish micro tasks within their system. More of those instead of longer huge catch all video's that encompass several things.
Pros
Once you take the time to really go through and set it up to ''automate" everything for you, it's worth it. It's a killer going through and setting that up at first though (expect to put some hours in getting it fine tooth combed before it's smooth). Overall I think the portal via customer side of things is very slick looking, almost all of my clients love the look!
Cons
I absolutely hate that my clients can't pick an actual ''service time/date'' for their request from an availability. I don't know if this is something they are working on, but this is the crux of the system for me. I don't want 50 million phone calls just to schedule this, I want them to pick their time/date and I'll ''confirm'' or ''deny'' the request, but I need to remove the element of back and forth here's x,y, z dates and times back and forth yada that could easily be eliminated. I've heard rumor they are working on this, just haven't seen it yet.
ProPet FAQs
Below are some frequently asked questions for ProPet.Q. What type of pricing plans does ProPet offer?
ProPet offers the following pricing plans:
- Starting from: US$49.99/month
- Pricing model: Subscription
- Free Trial: Available
Pet & client manager: $47.99/month (paid annually) or $49.99/month (paid monthly) Grooming: $56.99/month (paid annually) or $59.99/month (paid monthly) Boarding & daycare: $74.99/month (paid annually) or $79.99/month (paid monthly) Pet resort: $84.99/month (paid annually) or $89.99/month (paid monthly)
Q. Who are the typical users of ProPet?
ProPet has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does ProPet support?
ProPet supports the following languages:
English
Q. Does ProPet support mobile devices?
ProPet supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ProPet integrate with?
ProPet integrates with the following applications:
Mailchimp, QuickBooks Online, Stripe
Q. What level of support does ProPet offer?
ProPet offers the following support options:
Email/Help Desk, FAQs/Forum, Chat
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