LBi HR HelpDesk

LBi HR HelpDesk

Cloud-based HR management system with call-tracking workflow

4.3/5 (3 reviews)

LBi HR HelpDesk Overview

LBi HR Helpdesk is a cloud-based HR management and call-tracking workflow solution that helps companies manage employees. The software offers a knowledge base with case studies and whitepapers on topics ranging from sales to engineering, designed to help companies train new employees. Companies can also upload their FAQs into the tool’s knowledge base or can build an entirely new one.

LBi HR Helpdesk provides an integrated helpdesk solution for case management, with employees able to submit their requests or queries via a portal. The portal assigns the case to the relevant department and issues a ticket to the employee who submitted the request. It also updates on the maximum turnaround time for query resolution and sends an email or a mobile alert when the issue is resolved. The tool’s customer service module also categorizes and prioritizes requests using color coding.

LBi HR Helpdesk provides an audit trail of all cases enabling supervisors and project managers to track changes made to a case along with the details of the employee who made the changes. The solution’s activity dashboard provides weekly or monthly reports of employees’ productive and non-productive activities with detailed analytics and metrics. Project Managers can export dashboard data in Excel or PDF formats for further analysis. With the tool, HR managers can also create employee feedback surveys and share the survey report with the project managers.

Pricing

Starting from
US$150,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

LBi HR HelpDesk Reviews

Overall rating
4.3/5
100% positive reviews
1
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
Vinny L.

LBi- Great Supports throughout the year

Used Monthly for 2+ years
Reviewed on 2017/01/04
Review Source: Capterra

LBi team provides wonderful supports for our Health, Benefits, and Payroll functions. We have been with them for over 15+ years and will continue to use them to provide excellent quality supports.

Pros

Wonderful company and provide great supports

Cons

None

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Earl F.

Great Team

Reviewed on 2017/01/10
Review Source: Capterra

Great team to work with. Software quality is easy to work with.
The features and functionality fit our business needs.
Creates more efficient work output from employees. This gives employees a sense of accomplishment.
The value is great. Pays for itself with employee efficiency.
Customer support is fast, efficient and courteous.
All in all good experiences and friendly service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Dharmendra G.

This is one of the best applicants i have seen

Reviewed on 2016/12/13
Review Source: Capterra

This was really as per my expectation. This applicants can work as per desires and fulfilling customers need.

Rating breakdown

Value for Money
Ease of Use
Customer Support

LBi HR HelpDesk Pricing

Starting from
US$150,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

LBi HR HelpDesk Free – Free
LBi HR HelpDesk Pro - $150/Month
LBi HR HelpDesk ProPlus - $ 289/Month
LBi HR HelpDesk Enterprise – Contact vendor for pricing details

LBi HR HelpDesk Features

  • API
  • Activity Dashboard
  • Employee Portal
  • Self Service Portal

  • Activity Tracking
  • Applicant Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Self Service
  • Performance Management
  • Real Time Reporting
  • Recruiting Management
  • Reporting & Statistics
  • Third Party Integration

Additional information for LBi HR HelpDesk

Key features of LBi HR HelpDesk

  • Activity dashboard
  • Attendance management
  • Business intelligence
  • Case management
  • Collaborative review
  • Contact database
  • Content repository
  • Dashboard creation
  • Data profiling
  • Email Integration
  • Employee portal
  • HR management
  • Help Desk management
  • Knowledge base
  • Mobile integration
  • Real Time analytics
  • Single Sign On
  • Status reporting
  • Surveys & Feedback
  • Talent acquisition
  • Work history

Benefits

• LBi HR Helpdesk can be accessed on mobiles and tablets, with users able to go through candidate profiles, employee promotion cases, and time & attendance records on the move.

• The application provides case confidentiality with user access controls where only select senior employees have access to sensitive documents.

• A self service portal helps companies to communicate policy changes to employees and also provides access to a knowledge bank of commonly asked questions (FAQs).

• The tool has an advanced search query mechanism where employees can search for a particular topic or for projects completed by other teams.

LBi HR HelpDesk FAQs

Below are some frequently asked questions for LBi HR HelpDesk.

Q. What type of pricing plans does LBi HR HelpDesk offer?

LBi HR HelpDesk offers the following pricing plans:

Starting from: US$150,00/month

Pricing model: Free, Subscription

Free Trial: Available

LBi HR HelpDesk Free – Free
LBi HR HelpDesk Pro - $150/Month
LBi HR HelpDesk ProPlus - $ 289/Month
LBi HR HelpDesk Enterprise – Contact vendor for pricing details

Q. What are the main features of LBi HR HelpDesk?

LBi HR HelpDesk offers the following features:

  • Activity dashboard
  • Attendance management
  • Business intelligence
  • Case management
  • Collaborative review
  • Contact database
  • Content repository
  • Dashboard creation
  • Data profiling
  • Email Integration
  • Employee portal
  • HR management
  • Help Desk management
  • Knowledge base
  • Mobile integration
  • Real Time analytics
  • Single Sign On
  • Status reporting
  • Surveys & Feedback
  • Talent acquisition
  • Work history

Q. Who are the typical users of LBi HR HelpDesk?

LBi HR HelpDesk has the following typical customers:

Mid Size Business, Small Business

Q. What languages does LBi HR HelpDesk support?

LBi HR HelpDesk supports the following languages:

English

Q. What type of pricing plans does LBi HR HelpDesk offer?

LBi HR HelpDesk has the following pricing plans:

Free, Subscription

Q. Does LBi HR HelpDesk support mobile devices?

We do not have any information about what devices LBi HR HelpDesk supports

Q. What other apps does LBi HR HelpDesk integrate with?

We do not have any information about what integrations LBi HR HelpDesk has

Q. What level of support does LBi HR HelpDesk offer?

LBi HR HelpDesk offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support