HR Acuity On-Demand

HR Acuity On-Demand

Cloud based HR case management software

4.2/5 (21 reviews)

HR Acuity On-Demand Overview

HR Acuity On-Demand is an HR case management solution that helps organizations to create a consistent documentation process to handle employee issues. The solution is available in three different editions for small businesses, professionals, and enterprise.

HR Acuity On-Demand allows HR teams to create a structured process to conduct workplace investigations and automatically generates case reports in pre-defined templates. Employee issues can be classified under various categories. When a user selects an issue category from configurable menu options, the tool automatically suggests corresponding action items and attaches the appropriate documents to the case file.

HR Acuity On-Demand helps in employee relations management, trend spotting and data pool building. Users can also proactively identify issues present across the company and pinpoint any recurring behavior among employees. The solution offers a knowledge center that helps in benchmarking all data related to employees and an organization.

HR Acuity On-Demand helps organizations to identify opportunities for improving their recruitment process and develop a successful on-boarding process. The software also assists HR professionals with post-hire and exit interviews, which can provide information useful for assessing the work-life balance of employees and for improvising retention programs.

HR Acuity On-Demand offers other features such as web service APIs for system integration, regular onsite and offsite data backups and single sign-on. The solution is also used across multiple industries including healthcare, higher education, financial services, technology, manufacturing, K-12, and hospitality.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

HR Acuity On-Demand Reviews

Overall rating
4.2/5
81% positive reviews
10
Excellent
7
Very good
3
Average
1
Poor
0
Terrible
Buster M.

Thoughts on HR Acuity

Used Daily for 1+ year
Reviewed on 2016/10/26
Review Source: Capterra

We use HR Acuity to document a variety of issues such as drivers seeking other employment and disciplinary issues. It's a relatively simple program to use and provides easy ways to sort and recover a lot of information. I think you can make it as simple or as detailed as necessary.

However, to me the most important thing about HR Acuity is the outstanding customer support they provide. The few times that we have had program problems, they were quick to respond and get it fixed. Their support staff is friendly, knowledgeable and thorough. And by their manner, you know that they really care about you as a customer. They are glad to answer any questions you may have and listen to any suggestions. They also make sure that you are satisfied with the problem resolution.

I highly recommend HR Acuity.

Pros

Its easy to use, but makes sure you provide needed information.

Cons

It would help if you could reopen cases and also delete documents that are attached to the wrong closed case in error.

Response from HR Acuity

Hi Buzz,
I love to hear that our support team is so responsive to your needs. When we shared your Capterra feedback, they told me you are one of their favorite (and best) users! I'm not sure you are aware but we recently released an enhancement that allows your super admin to reopen cases when necessary. That should solve your issue with attachments as well. Please let us know if there is anything else we can do to help or if you have other suggestions.
Best, Deb Muller - CEO

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Maureen C.

Superb Aide to Conducting Professional Consistent Investigations

Reviewed on 2010/10/22
Review Source: Capterra

High quality, cost effective product. Very reliable in terms of availability of system, with no service interruptions in the past 10 months of use.

Pros

HR Acuity is of benefit to both the HR professional who is relatively new to conducting investigations as well as the seasoned investigator. For the less experienced investigator, the system lays out a useful, advisable process, for example, think through what you are trying to achieve first, then identify what documents you should review and who you should interview BEFORE you jump into the investigation. The seasoned investigator will appreciate the orderly flow of the system which forces you to slow down and document each step of the process well.

The result after the investigation is done and the final report is complete, is a case report that is detailed and consistent from investigation to investigation.

I highly recommend this system to anyone who conducts even ONE investigation a year. The Employee Relations Case side of the system is a helpful way of tracking FMLA cases and other minor employee complaints and issues.

Cons

The only caveat I would give is that using the system MAY slow you down a bit, especially before you have built up your own series of templates for various types of investigations. Being slowed down during investigations is not necessarily a bad thing especially when the end result is high quality documentation but especially the more experienced investigator will need to be prepared for the additional time and make a commitment to utilize the system even when additional time is required.

Rating breakdown

Ease of Use
Customer Support

Patt H.

Primary use for tracking FMLA

Used Daily for 2+ years
Reviewed on 2016/11/30
Review Source: Capterra

We are utilizing this system for employee grievances, investigations, record-keeping of events and also Family Medical Leave tracking of documentation. Surprisingly, the FMLA tracking has involved to approximately 95% of the events in the system. It is a nice way to track and upload all required documentation.

Pros

HRIS interface allows basic information to be populated

Cons

I would like to see "Issue Description" to be included in the pop up window

Response from HR Acuity

Hi Patt,
Thanks for the great feedback. Glad to see the SBL has been able to make your FMLA management process more efficient. I am going to ask a member of the Engagement Team to reach out to you to learn more about your suggestion for improvement.
Best, Deb Muller - CEO

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Judy D.

A nice addition to our department

Used Daily for 1-5 months
Reviewed on 2016/10/26
Review Source: Capterra

HRA provides the ability to document, track, and review employee relations issues. It allows for greater consistency in the application of policies and practices throughout the organization. Also, it makes it easy to cover for fellow colleagues and have access to important information when they are out of the office.

Pros

Tracking and obtaining information about previous employee relations issues quickly

Cons

Entering new cases is not difficult, but there seems to be redundancy.

Response from HR Acuity

Hi Judy,
Thanks for taking time to review HR Acuity. Sedgwick is a relatively new client so it is great to hear that you are quickly realizing the value of the solution. I am going to ask a member of our Engagement Team to reach out to you to learn more about your feedback on entering case information. The more we can learn from our users, the better able we are to further enhance the solution. Thanks again!

Best, Deb Muller - CEO

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Denise F.

Great Software for Employee Relations

Reviewed on 2016/10/26
Review Source: Capterra

HR Acuity is a dynamic tool that allows me to track and record my case load! I highly recommend HR Acuity for large and small companies. All of your information is easily kept in one database.

Pros

Easy to use

Cons

HR Acuity for Ipad is limited.

Response from HR Acuity

Hi Denise,
Hope you are doing well! Thanks for taking the time to share the terrific feedback. And don't worry, the updates to HR Acuity for iPad are in testing right now! Keep your feedback coming. You know we love to hear it (and use it!)
Best, Deb Muller - CEO

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10

HR Acuity On-Demand Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

HR Acuity pricing is based upon number of users or employees. A minimum applies.

HR Acuity On-Demand Features

  • API
  • Automatic Notifications

  • Activity Dashboard
  • Activity Tracking
  • Applicant Tracking
  • Automatic Reminders
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Performance Management
  • Real Time Reporting
  • Recruiting Management
  • Reporting & Statistics
  • Self Service Portal
  • Third Party Integration

Additional information for HR Acuity On-Demand

Key features of HR Acuity On-Demand

  • API
  • Automatic backup
  • Benchmarking
  • Case management
  • Collaborative review
  • Communication management
  • Compliance management
  • Contact database
  • Contact history
  • Content repository
  • Data encryption
  • Document review
  • Document templates
  • Document tracking
  • Employee lifecycle
  • Employee relations
  • Fraud detection
  • HR management
  • Incident management
  • Interview scheduling
  • Issue management
  • Issue tracking
  • Knowledge base
  • Permission management
  • Role-based permissions
  • Search functionality
  • Security & encryption
  • Single sign on
  • Template management

Benefits

• HR Acuity On-Demand automatically generates case reports at the closure of each case and stores them in a centralized repository accessible to all.

• The tool also assists in conducting thorough and comprehensive 'fact-finding' following allegations of employee misconduct.

• The solution sends automatic email notifications to users, alerting them when a new case is started within their client group, or when an existing case requires an update.

• The tool enables HR teams to gather facts, review documents, track communications, schedule follow-ups, and finally obtain approval on cases from various stakeholders.

• HR Acuity On-Demand provides a 128-bit data encryption during transmission and assigns role-specific permission to users, ensuring data is accessible only to authorized employees.

HR Acuity On-Demand FAQs

Below are some frequently asked questions for HR Acuity On-Demand.

Q. What type of pricing plans does HR Acuity On-Demand offer?

HR Acuity On-Demand offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

HR Acuity pricing is based upon number of users or employees. A minimum applies.

Q. What are the main features of HR Acuity On-Demand?

HR Acuity On-Demand offers the following features:

  • API
  • Automatic backup
  • Benchmarking
  • Case management
  • Collaborative review
  • Communication management
  • Compliance management
  • Contact database
  • Contact history
  • Content repository
  • Data encryption
  • Document review
  • Document templates
  • Document tracking
  • Employee lifecycle
  • Employee relations
  • Fraud detection
  • HR management
  • Incident management
  • Interview scheduling
  • Issue management
  • Issue tracking
  • Knowledge base
  • Permission management
  • Role-based permissions
  • Search functionality
  • Security & encryption
  • Single sign on
  • Template management

Q. Who are the typical users of HR Acuity On-Demand?

HR Acuity On-Demand has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does HR Acuity On-Demand support?

HR Acuity On-Demand supports the following languages:

English

Q. What type of pricing plans does HR Acuity On-Demand offer?

HR Acuity On-Demand has the following pricing plans:

Subscription

Q. Does HR Acuity On-Demand support mobile devices?

HR Acuity On-Demand supports the following devices:

iPad

Q. What other apps does HR Acuity On-Demand integrate with?

We do not have any information about what integrations HR Acuity On-Demand has

Q. What level of support does HR Acuity On-Demand offer?

HR Acuity On-Demand offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials