PetExec

Cloud-based pet care business management system.

4,6 /5 (644 reviews) Write a Review!

PetExec Overview

What is PetExec?

PetExec is a cloud-based pet care business management solution for busy pet professionals. PetExec is built for pet professionals to manage their busy pet daycare, boarding, grooming, training, other services and retail.

In order to streamline pet care business management services, PetExec includes comprehensive scheduling tools, automatic appointment reminders and a multitude of reports. PetExec incorporates many features which are intuitive to staff and are important tools to keep and electronic record of all guests, histories, records, incidents and other important details.

PetExec offers a separate and secure login for pet parents as well as the PetExec Mobile App for iPhone and Android devices. Pet parents can schedule real-time appointments, check pet records and make secure credit card payments. PetExec aims to provide a flexible, efficient and secure platform from which to manage pet professionals, the pet guests in their care and their clients.

PetExec Overview

Pricing

Starting from
US$105,00/month

Pricing options

Free Trial
Subscription
Value for money

PetExec offers their complete online package for $105.00 / month

Paws On Board (onboarding) $200.00 one time.

Users can add PetExec's Golden Paw Coaching: 3 hours of live webinar sessions for $300


PetExec Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

Review services on main PetExec dashboard with responsive design
Check out pet services quickly
Create notes and generate reports
Customize a personal dashboard
Access services from a modern tools menu
PetExec video PetExec screenshot: Review services on main PetExec dashboard with responsive design PetExec screenshot: Check out pet services quickly PetExec screenshot: Create notes and generate reports PetExec screenshot: Customize a personal dashboard PetExec screenshot: Access services from a modern tools menu

PetExec Reviews

PetExec Reviews

Overall rating
4,6
/
5
Excellent
409

Very good
202

Average
27

Poor
5

Terrible
1

Value for Money
4,5
Features
4,3
Ease of Use
4,2
Customer Support
4,7
95% recommended this app
Amber F.

Great way to keep track of daily grooming activities

Helps us run a smooth grooming salon by keeping all of our info organized and in one place that's easy to access.


Donna C.

My experience with Pet Exec

The ability to print reports with just about anything you can think of, easy to navigate around and the sms feature.


Sb S.

Good software but cumbersome navigation


Cori C.

Great Product and Exceptional Customer Service

Overall, this is an outstanding product and I am more than happy with it. The people I've worked with from the company are all very kind and I honestly don't even use all the features available. I will be contacting Petexec to help me start utilizing some of the other features now that I know this is the product I'm sticking with. They are always updating and adding new features and always listen to their packs ideas and feedback. Love them!


Marc W.

So Many Features!

Overall experience is very good. The software helps us manage so many different moving pieces of the business, I don't know what we would do without it.


Amber F.
Industry: Retail
Company size: 2-10 Employees

Great way to keep track of daily grooming activities

Used Daily for 1+ year
Reviewed on 2019/12/11
Review Source: Capterra

Helps us run a smooth grooming salon by keeping all of our info organized and in one place that's easy to access.

Pros

Very easy to set up and use. You set your own prices for breeds but can still vary them if needed according to each individual dog. Can easily track my commission to see what I am making everyday too.

Cons

Could have more features to make everyday groomer life easier, like text confirmations and pickup reminders.

Response from PetExec

Hi Amber,
Thank you very much for your feedback on the PetExec system. We strive to make the system flexible and efficient so that you can do what you love to do! Work with your pet guests. =)
We do offer an additional add on to your system called PetSnaps Messaging which is a more robust texting plan. With this plan, you can have 2 way texting with your pet parents, images can be texted, and you can send out text reminders.
Please check out the details on this link (https://www.petexec.net/purchase-petexec/image-sms-texting) and if you have any further questions, feel free to reach out to us in live chat (the awake puppy icon on your dashboard).

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Donna C.
Industry: Consumer Services
Company size: 11-50 Employees

My experience with Pet Exec

Used Daily for 2+ years
Reviewed on 2020/05/27
Review Source: Capterra

The ability to print reports with just about anything you can think of, easy to navigate around and the sms feature.

Pros

This software does a lot of things that we used to have to do physically, so it saves us a lot of time and we can keep in touch with our clients easily. It is also easy to read and teach to other employees.

Cons

I would like to see a way to see the purchase histories easier when making a reservation...the somewhat new feature shows the last time anything was purchased, which is misleading because the last time a client purchased might be just a deposit for a boarding.

Response from PetExec

Donna, thank you for your review of PetExec. We are so happy that you like the reports and communication options! We continually strive to provide reporting and features which help your business efficiencies! Thanks so much for being part of our pack/family!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sb S.

Good software but cumbersome navigation

Used Daily for 1+ year
Reviewed on 2018/06/02
Review Source: Capterra

Pros

The best thing I could say about PetExec is that once you understand how to use the software its pretty easy to navigate. You get it the information to the developers and they set it up which is a better experience than I've had with other software companies. Receiving payments, adding customer credit, reviewing purchase history and future schedules are available which is really helpful in everyday use. Customer support for this software is phenomenal! They have a chat option once you log-in and you can ask the agent any question about how to find something and you'll have an answer within minutes if not seconds. That is probably by far the best feature of this software--I don't need to use it often but when I do its really nice to have it available. Also, they have documentation available on how to find things or do things in PetExec.

Cons

A downside to using PetExec is that completing an action in the software takes a lot of clicks and uses multiple screens. All of the pet, client, booking, etc. information are all on a different pages and to get to those pages its not as simple as clicking a button which is unfortunate and can complicate things when you're speaking to a customer and they need to check out and want information about their account. You cannot just look at a customer page and have all of the information available you have to find where that information would be then click on a link that will take you to another screen that will have a button that can take you to another screen that actually has the information you need. The software in general is not very intuitive but it does have mostly everything you need.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Cori C.
Industry: Retail
Company size: 2-10 Employees

Great Product and Exceptional Customer Service

Used Daily for 1+ year
Reviewed on 2020/05/21
Review Source: Capterra

Overall, this is an outstanding product and I am more than happy with it. The people I've worked with from the company are all very kind and I honestly don't even use all the features available. I will be contacting Petexec to help me start utilizing some of the other features now that I know this is the product I'm sticking with. They are always updating and adding new features and always listen to their packs ideas and feedback. Love them!

Pros

I love the fact that I am able to use this product from anywhere i am with anything. I've used it from my phone while chatting with a client and while on vacation. I can access it anywhere i am and make changes or look up any information that I need. The old software was hard to fix mistakes and customer service was the worst. This software is easy to fix and if i have trouble I can easily contact customer service using one of several methods. They are quick to help and very kind. They don't outsource their customer service to other countries!

Cons

We are mainly grooming and the commissions for my groomers is sometimes off because it won't show for the day the pet was groomed. It shows the commission on the day the owner paid. If a boarding dog leaves on Monday but was groomed on Saturday then it won't show on Saturday's commission. This is annoying but I always double check and do things old school with a paper book as well so I still manage to get the payroll correct. It would be nice if tips could be split between groomers as well. But I work around that, too.

Response from PetExec

Thank you Cori! We absolutely love working with you. We are constantly looking for ways to improve our system to accommodate the varying needs. We do review the features requests and that helps us decide the priorities for our packmates. Thank you for being such a wonderful member of our pack!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Marc W.
Industry: Retail
Company size: 11-50 Employees

So Many Features!

Used Daily for 2+ years
Reviewed on 2020/05/21
Review Source: Capterra

Overall experience is very good. The software helps us manage so many different moving pieces of the business, I don't know what we would do without it.

Pros

Love the fact that Pet Exec has features for nearly every piece of our business. Daycare, Grooming, Retail & Inventory Management, Time-keeping & Payroll, Client Management & Communication, it's all there. After almost 4 years of daily use, I'm still discovering new and useful features. Customer support is great and the Pet Exec team is constantly working on improvements to better serve our changing business. Intuitive and easy to learn, I HIGHLY recommend this software!

Cons

would like to be able to separate out types of clients for targeted emails better and would like software better integrated with our Clover POS - esp in terms of emailing receipts.

Response from PetExec

Hi Marc! Thanks so much for giving us this review. Our aim is to make our packmates like you extremely happy! It is also a huge goal of ours to make sure that our prospective packmates discern, with the correct information, that we are a good fit for their facilities.
We appreciate all of your feedback. -)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 644 user ratings
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PetExec Pricing

PetExec Pricing

Starting from
US$105,00/month
Free Trial
Subscription
Value for money

PetExec offers their complete online package for $105.00 / month

Paws On Board (onboarding) $200.00 one time.

Users can add PetExec's Golden Paw Coaching: 3 hours of live webinar sessions for $300

PetExec offers their complete online package for $105.00 / month

Paws On Board (onboarding) $200.00 one time.

Users can add PetExec's Golden Paw Coaching: 3 hours of live webinar sessions for $300

Value for Money
4,5/5
Based on 644 user ratings
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PetExec Features

PetExec Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4,3/5
Based on 644 user ratings
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Categories

Additional information for PetExec

Additional information for PetExec

Key features of PetExec

  • Activity dashboard
  • Activity management
  • Activity tracking
  • Appointment management
  • Assignment management
  • Automatic backup
  • Automatic reminderes
  • Barcode compatible
  • Calendar management
  • Client portal
  • Customer accounts
  • Customizable branding
  • Data import / export
  • Document storage
  • Drag & drop interface
  • Electronic signature capture
  • Email invitations & reminders
  • Employee management
  • Estimating
  • Event calendar
  • Facility scheduling
  • Inventory management
  • Online appointments
  • Permission management
  • Personalized notes
  • Pet birthday tracking
  • Photo management
  • Progress reports
  • Promotions management
  • Purchase order management
  • Purchase orders
  • Purchasing management
  • Receipt processing
  • Recurring tasks
  • Reporting & statistic
  • Role-based permissions
  • Scheduled emails
  • Secure login
  • Security & encryption
  • Status tracking
  • Summary reports
  • Veterinarian list maintenance
  • Wait-list
  • Webcam accessibility
  • eReceipts

Benefits

  • PetExec is a web-based system, providing users with the flexibility to access on any computer, tablet or smartphone device.

  • PetExec Mobile Option - free for pet parents for both Iphone or Android devices.

  • Automatic emails and/ or text reminders to pet parents for confirmations, appointment reminders, pet birthday greetings and when vaccinations are due.

  • Pet owner portal or PetExec Mobile App available to pet parents. Pet parents can schedule appointments, check pet records, purchase packages, pay off balances, view calendars, review their purchase history and so much more.

  • Custom email blasts, texts, owner messages and app notifications for quick and easy communication with pet parents.

  • Exceptional technical support, coaching (onboarding with Paws On Board) and Golden Paw Coaching for additional one-on-one training.

  • Detailed reporting, tracking, logging data

  • QuickBooks export

  • Integration with FCMS (United States), Bambora (Canada) or Braintree (Australia / New Zealand) for credit card processing.

  • Integration with Broadly, idogcam and PetDetect collars

  • Technical support by phone, chat or email.

  • PetExec FAQs

    PetExec FAQs

    Below are some frequently asked questions for PetExec.

    Q. What type of pricing plans does PetExec offer?

    PetExec offers the following pricing plans:

    Starting from: US$105,00/month

    Pricing model: Subscription

    Free Trial: Available

    PetExec offers their complete online package for $105.00 / month Paws On Board (onboarding) $200.00 one time. Users can add PetExec's Golden Paw Coaching: 3 hours of live webinar sessions for $300

    Q. What are the main features of PetExec?

    PetExec offers the following features:

    • Activity dashboard
    • Activity management
    • Activity tracking
    • Appointment management
    • Assignment management
    • Automatic backup
    • Automatic reminderes
    • Barcode compatible
    • Calendar management
    • Client portal
    • Customer accounts
    • Customizable branding
    • Data import / export
    • Document storage
    • Drag & drop interface
    • Electronic signature capture
    • Email invitations & reminders
    • Employee management
    • Estimating
    • Event calendar
    • Facility scheduling
    • Inventory management
    • Online appointments
    • Permission management
    • Personalized notes
    • Pet birthday tracking
    • Photo management
    • Progress reports
    • Promotions management
    • Purchase order management
    • Purchase orders
    • Purchasing management
    • Receipt processing
    • Recurring tasks
    • Reporting & statistic
    • Role-based permissions
    • Scheduled emails
    • Secure login
    • Security & encryption
    • Status tracking
    • Summary reports
    • Veterinarian list maintenance
    • Wait-list
    • Webcam accessibility
    • eReceipts

    Q. Who are the typical users of PetExec?

    PetExec has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Mid Size Business

    Q. What languages does PetExec support?

    PetExec supports the following languages:

    English

    Q. What type of pricing plans does PetExec offer?

    PetExec has the following pricing plans:

    Subscription

    Q. Does PetExec support mobile devices?

    PetExec supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does PetExec integrate with?

    PetExec integrates with the following applications:

    Broadly

    Q. What level of support does PetExec offer?

    PetExec offers the following support options:

    Online Support, Phone Support, Video Tutorials, FAQs, Forum, Knowledge Base