Graduway is a cloud-based platform for alumni engagement and mentoring which offers custom-branded web and mobile solutions for colleges, universities, business, law, and medical schools, and other institutions. Included are tools for user verification, mentoring, event ticketing, donation processing, job advertising, newsletters, and more.
Graduway’s platform is built around social networks, allowing alumni to register using their LinkedIn and Facebook accounts, which ensures that up-to-date information is displayed. Alumni can also make connections with their former classmates using the built-in network expansion tools, and request introductions to their friends’ connections. An integrated jobs board presents opportunities to alumni, and mentoring programs can be set up, with alumni able to indicate whether or not they would be interested in assisting current students. Users can also post updates, create group pages, and invite their former classmates to join the platform.
Graduway allows administrators to control new user verification settings, with the ability to manually or automatically approve users, and the option to set restrictions on which actions pending users can perform. The dashboard presents an overview of all recent user activity, as well as statistics on how many alumni are willing to assist with mentoring programs. Graduway also integrates with PayPal, allowing tickets to be sold for events, and alumni donations to be processed directly through the Graduway platform.
We've been using our Graduway platform for about 18 months now and are really pleased that we chose them to supply our platform. What I like the most about them is how great their customer service is, for our alumni when they're having issues, but more importantly for us as admins. Our account manager has taken the time to get to know our business and our needs and the entire team (from CEO down!) are invested in helping us meet those needs. They take on board client feedback in a very productive way, and are very responsive to ideas. In fact, there have been a number of new features added which are a result of client feedback.
We were able to take time in building the platform and had full control over when it launched. We got help from them at launch with promotion, and receive continuous tips and pointers on steps we can take as an organisation to grow the platform. The platform itself is pretty easy to use and intuitive. The social sign on makes it even easier for our alumni. We have a completely international alumni base so some functions may be lost in translation, but overall alumni tell us they love it. They message each other, love the album and we have seen steady growth in sign ups. As admins it's not too time intensive to manage any more we can see basic statistics and manage what users see on the site. The news widgets are a useful way to share content from our main website. Mentoring is the one area that is more challenging for us, and does need more admin work/effort to make it successful, unless you already have a proper mentoring programme set up.
There are areas for improvement, but Graduway know this and are working on it. Overall, it's a great supplier, with a very good product.
Bright, attractive, inviting interface. Easy to use. Regular new developments released.
Search functionality. Homepage could do with restructuring.
Thank you Aba for the review.
In my 37 years in Higher Education, I have not had a platform that truly can impact our brand (stories) to enhance our reputation and engage our alumni like Graduway has in a short period of time. Everything they have promised they have delivered and more. They are incredibly responsive to our suggestions and their customer service is outstanding. The campus wide community has embraced this tool, understanding its value to the long-term success of our university. Weekly we have generated new ideas and strategies due to the opportunities this platform provides that had not existed in the past. SVSUConnect is now playing an essential role in our university strategic plan. I would highly encourage you to have a demo to see first hand with key players in your university the possibilities this platform could provide your university - you will not be disappointed!
It provides our alumni and students significant career navigation, mentoring and networking opportunities. Enhancing our reputation and brand through stories. Providing prospective students and their parent's value (outcomes ) to our degree. Mentoring opportunities for our alumni to mentor our students. This tool can also have a big impact on meeting enrollment and retention goals
It takes time to navigate the university academic side of the house to create win/win scenarios -- one needs to be patient but no doubt the effort will pay off in the long run . Need to create champions through out the university to maximize what the effectiveness of the platform.
Thank you Jim for the review.
Connecting our Alumni, our students with our Alumni and also being able to reach out to our Alumni. The Feedback we have received was good and withMBS Connect we have found an easy (and sexy) way of keeping our Alumni up to date.
I really like the Usability and some of its Features (Newsletter function, Job Portal, Events, News items). The Graduway Team was always really helpful and supportive. They seem to be very open to their customers' Feedback and work on continuously improving the Software. I also appreciated the Alumni related articles sent out, as well as the quarterly Reports and updates.
Even though the Features are Overall really good, there are sometimes some restrictions to them which makes working with them a Little bit challenging or less convenient (e.g. Newsletter text a bit too short, no possibility to Highlight info (bold, italic)). But These were just Little things
It was actually a pretty significant step down in terms of functionality from IntroMaps, which was our product of choice before its purchase by Graduway.
Ease of identifying and contacting potential mentors and volunteers.
Easy to sign up and create a profile.
The search function (not the filters) in the Directory is surprisingly flexible.
Everyone gets every thing, so folks in Boston get notices about events in Los Angeles.
Directory is based on city name rather than zip code or radius, which is incredibly inconvenient.
Map and nearby are only available on mobile.
The reporting is beyond bare bones - we don't even get open rates on newsletters.
Every time we talk to customer service, we get a "no we can't do that" or "I'll have to talk to IT"...and then we never hear back.
Support staff are in too-distant time zones, so we have to wait too long for a response.
When something we want or need is available, it's usually a significant extra cost - so we get nickel and dimed for everything.
Graduway's personalised customer service is excellent - Sarah guided us through the whole process with patience and a sense of humour that made it entirely painless. The best tip I can give is to be clear about what Graduway can and can't do, and how best to use it alongside your existing channels and platforms. Support and buy-in from colleagues makes the world of difference, so take the time to communicate the benefits (to them) and explain the purpose, to manage their expectations before you launch. The administration area is simple to use and we're very excited about the planned expansion to functionality in mailing features, Groups and site content - which are all a direct response to customer input. It's nice to feel listened to as a customer, and even better to see improvements as a result.
Some features, currently missing, would make me more inclined to rate everything as 5/5, but it's a great start and we're hugely optimistic about the impact this platform will have on our overall Alumni Engagement Strategy following a wider launch to students, with Graduway's support.
The ability to filter and target user groups for effective communications, the easy admin area and the interactive elements built-in to encourage networking among alumni and students.
The built-in invitation/message/newsletter functions are good, but lacking in reporting features that would make this much more useful. Having no ability to view bounce backs, unsubscribes, open/read rates means that we have to use Mailchimp for this activity, which is disappointing when our expectation was a single platform to manage our communications with alumni.
Thank you Kerry.
Pricing information is available on inquiry.
Below are some frequently asked questions for Graduway.
Graduway offers the following pricing plans:
Starting from: US$5 000,00/year
Pricing model: Subscription
Free Trial: Available
Pricing information is available on inquiry.
Graduway offers the following features:
Graduway has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Graduway supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Portuguese, Spanish, Swedish, Turkish
Graduway has the following pricing plans:
Graduway supports the following devices:
Graduway integrates with the following applications:
Authorize.net, Blackbaud CRM, Facebook, Google Analytics, Google Calendar, Handshake, LinkedIn, PayPal, Salesforce Sales Cloud, Zendesk
Graduway offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials