myUnity Home Care & Hospice

Electronic Health Record management for home care & hospice

About myUnity Home Care & Hospice

Netsmart myUnity (formerly DeVero) is an electronic health records management system designed to provide home healthcare agencies, hospices, pediatrics and therapy groups with a flexible, scalable and secure cloud-based platform from which to manage their clinical documentation.

Netsmart aims to enhance home health and hospice operations by offering users the tools to manage, send and receive documents electronically and upload supporting files, images and videos easily.

Users can also manage caregiver schedules with an online calendar, communicate conveniently with secure one-on-one or group messaging as well as perform multi-service line billing through integrations with Ability or ZirMed electronic billing software.

With a self-service portal, myUnity grants physicians the flexibility to provide point-of-care oversight as well as sign forms electronically at any time. Moreover, myUnity includes comprehensive reporting technology that allows users to generate custom reports on any field or any form in addition to established clinical, administrative and financial reports.

Built with an intuitive design, myUnity aims to equip clinicians with a simple and accessible EHR management solution. As a web-based system, myUnity supports any device, delivering a mobile and centralized system from which users can access and organize their documents, schedules, and reports.

myUnity is a scalable solution, capable of supporting all business lines across the post-acute care continuum on one platform as well as meeting care coordination, analytics, and interoperability needs.

Key benefits of myUnity Home Care & Hospice

  • Netsmart offers clinicians a cloud-based EHR solution, providing a central and flexible system from which to access charts, documents and reports conveniently.
  • Netsmart incorporates separate physician portals, granting self-service capabilities for physicians to manage and sign forms electronically.
  • Netsmart includes comprehensive reporting tools, enabling users to create custom and established clinical, administrative and financial reports quickly.
  • Netsmart provides access to familiar forms from Briggs and Med-Pass, ensuring quick deployment and ease of use for physicians.
  • The Netsmart platform is SOC2 certified and HIPAA-compliant, managing and storing all patient data securely.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    Access patient profiles, content library and administrative data
    Generate custom or established reports from the analytics dashboard
    Create contact database for physicians
    View 4 more
    myUnity Home Care & Hospice video
    myUnity Home Care & Hospice screenshot: Access patient profiles, content library and administrative data myUnity Home Care & Hospice screenshot: Generate custom or established reports from the analytics dashboard myUnity Home Care & Hospice screenshot: Create contact database for physicians

    Features

    Total features of myUnity Home Care & Hospice: 47

    • API
    • Activity Dashboard
    • Activity Tracking
    • Ad hoc Reporting
    • Assessment Management
    • Bereavement Management
    • Billing & Invoicing
    • Care Plan Management
    • Caregiver Scheduling
    • Charting
    • Chat/Messaging
    • Claims Management
    • Client Management
    • Compliance Management
    • Content Library
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Data Transformation
    • Document Review
    • Document Storage
    • EMR/EHR
    • Electronic Signature
    • Electronic Submission
    • Employee Self Service
    • Facility Scheduling
    • For Non-Medical Care
    • Forms Management
    • HIPAA Compliant
    • Insurance Management
    • Medication History
    • Mobile Access
    • Patient Intake
    • Patient Records Management
    • Payroll Management
    • Physician Portal
    • Progress Reports
    • Progress Tracking
    • Project Management
    • Records Management
    • Reporting & Statistics
    • Scheduling
    • Status Tracking
    • Summary Reports
    • Task Scheduling
    • Time Tracking by Client
    • Volunteer Management

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    Reviews

    Overall rating

    4,3 /5
    (115)
    Value for Money
    4,1/5
    Features
    4,2/5
    Ease of Use
    4,5/5
    Customer Support
    4,2/5

    Already have myUnity Home Care & Hospice?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 115
    Verified Reviewer
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Accurate, Easy to learn electronic health record

    Reviewed on 2019/12/10

    It is vital in meeting CMS regulations for our Medicare-certified home health agency.

    It is vital in meeting CMS regulations for our Medicare-certified home health agency.

    Pros

    It is very easy to learn easy to use on a daily basis. I like that it is web-based and works on laptops, phones and tablets. Care packets ensure the clinician opens all of the necessary paperwork. Love faxing from the software and receiving the faxes back. The different colored dots for each item completed is fun and motivating.

    Cons

    The custom reports really struggle to be accurate. It has been difficult to get help to look into why this is the case. We have a new customer service person, and she seems on-it so we will see...

    Response from Netsmart

    Thanks so much for your review of myUnity! Happy you like the easy user interfaces and workflow! Always feel free to track where your support case is directly on your client portal.

    Paul B.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    User friendly

    Reviewed on 2020/01/09

    I used 4 electronic charting systems and they all are not inturive enough, too much need to...

    I used 4 electronic charting systems and they all are not inturive enough, too much need to duplicate charting.

    Pros

    User friendly , better then most other software, saves work quickly and automatically

    Cons

    Lots of duplicate charting
    The upgrades are not helpful in improving efficiently, but do improve the regulatory requirements

    Becky H.
    Overall rating
    • Industry: Hospital & Health Care
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Sofware Administrator's Perspective

    Reviewed on 2016/09/09

    Pros

    The clinician's transition to deVero charting is made easier by the note format and architecture. The electronic note is very similar to the paper notes that they were accustomed to using. User adoption is critical to a successful deployment. Accessing the software via a web application makes it very portable and opens up the types of tablets/computers that can be used. DeVero access has been very consistent and I cannot remember a time that the system was down that was unscheduled. The IT Support team is responsive to questions and issues. I particularly appreciate the support and communication from my direct contact, Mike Murray. He is a great listener, understands the software and works hard to leverage the software to solve our business problems.

    Cons

    We have not been able to easily access our data outside of the reports that allow for Excel exports. The software does not support nursing scheduling which is core to our business. I would like to have more logic functionality (logic and required fields) that assists with ensuring complete documentation. The software for the back office does not allow for easy tracking of tasks or the management of productivity. I would prefer for the billing module to reside within deVero versus through a third party partner (not very helpful or responsive).

    Jenny T.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    To The Rescue

    Reviewed on 2020/01/09

    Pros

    It is pretty user friendly. Can be accessed from any electronic device which makes it very convenient

    Cons

    Not a lot of needed reports available
    Paying for customization of required forms

    Andrew P.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    2016_03 DeVero Review

    Reviewed on 2016/03/10

    Pros:
    Product has ease of use for front line end users (Point of Care Staff). User guides/Training...

    Pros:
    Product has ease of use for front line end users (Point of Care Staff). User guides/Training guides are on EMR/online for users to refer back to. Device agnostic (use of any browser and device with internet capability). Low hardware expense per end users (use of lightweight devices smartphones, tablets). We have contracted therapist and having them have the ability to just login with just a browser is helpful. Use of multiple browser tabs to view multiple data fields. Vendor response time is quick to respond to customer questions about product and customer basic product enhancements. Assigned "Customer Manager" is very helpful in customer & product/vendor relationship to improve customer knowledge of product and product/vendor development.

    Cons:
    Compliance, Alerts, and Quality. Most of the Compliance and Quality is still a manual task, if coming from paper to electronic this would not be an operational issue, but if you coming from a more complicated EMR that has checks against the Plan of Treatment and warning if the end user is going out of compliance and orders must be produced. Lack of internal messaging in EMR, communication about the patient is key and documentation and notification is critical. Workaround is create a form/document in the EMR and also notify all disciples using business secure messaging or email. There is a limitation in some reporting exports (30 days, quarterly, number of lines export). Dealing with pre-billing audits and "integration log", DeVero has to puss data to a separate billing software (note: data is one directional). User do not have a warning or alert system (End of Episode, last week of frequency) Medicare Traditional billing is not an issue (RAP then Final Bill), but dealing Medicaid, Medicare Advantage and Commercial Insurance is another issue (where every penny counts). Processes and cross references must be done to insure all services are accounted for and billed, typically done with comparing CSV exports. Interoperability with other vendors and itself is lacking. If a customer has a contracted partner using DeVero as there EMR, currently there is not an ability to quickly handshake those files from a DeVero Agency file to another DeVero Agnecy file. Workaround is to download from each Agency site and re-enter data on there agency site.

    Response from DeVero

    Thank you for the 5-star review! We appreciate the feedback. We also have some great news about your feature requests: 1) The authorization management/compliance feature is released and needs to be turned on. We will have a customer success team member contact you about this. 2) Most all of the other items you mention are in the development pipeline for release over the course of 2016, with some other great features emerging as well. We appreciate your review and your partnership!

    Showing 5 reviews of 115 Read all reviews

    myUnity Home Care & Hospice FAQs

    Below are some frequently asked questions for myUnity Home Care & Hospice.

    myUnity Home Care & Hospice offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Netsmart pricing depends on the size of the agency. To obtain accurate pricing, contact Netsmart directly.

    We do not have any information about myUnity Home Care & Hospice features

    myUnity Home Care & Hospice has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    myUnity Home Care & Hospice supports the following languages:

    English

    myUnity Home Care & Hospice supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    myUnity Home Care & Hospice integrates with the following applications:

    eFax Corporate

    myUnity Home Care & Hospice offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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