Giosg

4.5 (45)
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AI-powered chat for customer service and sales teams.

About Giosg

Giosg is a Sales Acceleration Platform trusted by over 1200 companies worldwide.

Successfully increase conversions and speed up your lead to deal process by engaging directly with your most valuable leads online at the right time with our conversational marketing, sales and support solutions.

You might know us best from our chat solution. Giosg Live Chat offers market leading capabilities to serve your customers in a most efficient way. Take benefit from our intelligent features to increase your sales and engage with your customers. Expand your reach, improve efficiency and make your interactions meaningful for each visitor. Enjoy having these in one easy-to-use platform with a simple swimlane-view.


Key benefits of Giosg

  • Visitors who navigate away from form pages can be shown alternative, shorter forms wherever they navigate to.

  • Users can create offers and discounts to assist with conversion of hesitant visitors, and define workflows to surface offers at the optimum time, to prevent discounts being given to every visitor.

  • Site design and function can be customized with CSS and custom Javascript, and users can test new layouts on a limited number of visitors.

  • CoBrowse allows users to share visitors’ browsing sessions while still continuing chat or phone conversations, with visitors able to accept with one click and no plugins or software to install.

  • Lead forms can be set up to appear automatically outside of agents’ working hours, and users can define rules to manage when and where lead forms appear.

  • Images

    Giosg Software - Open as many chat conversations as you can handle with giosg Live Chat's one simple user interface.
    Giosg Software - Giosg can also be used through our mobile app.
    Giosg Software - Giosg users love our clear swimlane view. It allows you to track visitors in real time and have as many open conversations as you can handle.
    Giosg Software - Additional team members can be invited to participate in giosg Live Chat or you can route conversations to another team or even to another organisation.
    Giosg Software - Giosg offer extensive analytics for users to track and improve their performance over time and optimize your chat service as a whole.
    Giosg Software - Giosg RULES enable users to create workflows in Giosg by defining goals, and adding actions for each goal. With RULES you can target your actions and optimise your operations.
    View 7 more
    Giosg video
    Giosg Software - Open as many chat conversations as you can handle with giosg Live Chat's one simple user interface.
    Giosg Software - Giosg can also be used through our mobile app.
    Giosg Software - Giosg users love our clear swimlane view. It allows you to track visitors in real time and have as many open conversations as you can handle.
    Giosg Software - Additional team members can be invited to participate in giosg Live Chat or you can route conversations to another team or even to another organisation.
    Giosg Software - Giosg offer extensive analytics for users to track and improve their performance over time and optimize your chat service as a whole.
    Giosg Software - Giosg RULES enable users to create workflows in Giosg by defining goals, and adding actions for each goal. With RULES you can target your actions and optimise your operations.

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    Reviews

    Overall rating

    4.5 /5
    (45)
    Value for Money
    4.4/5
    Features
    4.2/5
    Ease of Use
    4.3/5
    Customer Support
    4.8/5

    Already have Giosg?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 45
    Verified Reviewer
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    We see that Giosg generates more conversions ..

    Reviewed on 2021/11/16

    they are great .. very nice, pleasant, great customer service, immediate response .. only have good...

    they are great .. very nice, pleasant, great customer service, immediate response .. only have good things to say

    Pros

    The fact that people can interact quickly and easily with us. Branded in our look & feel. And we simply see that it leads to better conversion rates .. this directly impacts our bottom line (positively!)

    Cons

    n.a. i dont know anything I did not like

    Kimmo
    Overall rating
    • Industry: Utilities
    • Company size: 201–500 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great for conversion tracking

    Reviewed on 2023/07/17

    Pros

    The platform is very suitable for e-commerce purposes as the conversion tracking is good, it's easy to keep up multiple chats simultaneously, and the platform comes with good reporting features. The customer support is very responsive.

    Cons

    It would be good to have better ways to organize the canned answers in order to find them better and get an overview of what topics are covered.

    David
    Overall rating
    • Industry: Outsourcing/Offshoring
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Good, reliable live chat for SMEs

    Reviewed on 2022/06/08

    Giosg is a good all round chat software.

    Customer service and onboarding excellent.

    Lacks some of...

    Giosg is a good all round chat software.

    Customer service and onboarding excellent.

    Lacks some of the features that other market leading software provides, but generally this is fine for a small business.

    Pros

    I selected Giosg against other providers primarily because it allows multiple websites with multiple users to login and see only there chats and chat history. This made it an attractive option for future omnichanel services.

    Cons

    The lack of analytics. Other chat as standard supplies IP address of visitors/chatters.

    We’ve had a few intermittent issues with the chrome chat notifications too.

    Alternatives Considered

    tawk.to, LiveChat and Zendesk Suite

    Reasons for Switching to Giosg

    The multi tenant model allowing multiple users and websites on the same licence.
    Jenni
    Overall rating
    • Industry: Information Services
    • Company size: 201–500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Easy to use after successful integration

    Reviewed on 2022/12/30

    Pros

    Software is easy to use in customer service and works reliably

    Cons

    Goal settings were a bit complex to get in use

    Miia
    Overall rating
    • Industry: Banking
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Giosg review

    Reviewed on 2022/11/02

    Overall my experience has been very good - the product has worked well and you are able to get data...

    Overall my experience has been very good - the product has worked well and you are able to get data you need from it as well.And the service from Giosg has always been excellent - we have been able to modify things to match better for our needs and in case of any trouble, we have always been able to get help really fast.

    Pros

    It has been very easy to use, it gives you much needed data and the support has been always excellent.

    Cons

    For our needs it has always worked well and if we have wanted some improvements, we have always got them as well.

    Showing 5 reviews of 45 Read all reviews

    Giosg FAQs

    Below are some frequently asked questions for Giosg.

    Giosg offers the following pricing plans:

    • Starting from: €199.00/year
    • Pricing model: Subscription
    • Free Trial: Not Available

    More information for solution and enterprise pricing at: https://www.giosg.com/en/pricing

    Giosg has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Giosg supports the following languages:

    English, Finnish, Swedish

    Giosg supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Giosg integrates with the following applications:

    HubSpot CRM, Messenger, Microsoft 365, Salesforce.org Nonprofit Cloud, WhatsApp, Zapier, Zendesk Suite

    Giosg offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

    Related categories

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