Giosg

About Giosg
Giosg is a Sales Acceleration Platform trusted by over 1200 companies worldwide.
Successfully increase conversions and speed up your lead to deal process by engaging directly with your most valuable leads online at the right time with our conversational marketing, sales and support solutions.
You might know us best from our chat solution. Giosg Live Chat offers market leading capabilities to serve your customers in a most efficient way. Take benefit from our intelligent features to increase your sales and engage with your customers. Expand your reach, improve efficiency and make your interactions meaningful for each visitor. Enjoy having these in one easy-to-use platform with a simple swimlane-view.
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Reviews
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- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We see that Giosg generates more conversions ..
Reviewed on 2021/11/16
they are great .. very nice, pleasant, great customer service, immediate response .. only have good...
they are great .. very nice, pleasant, great customer service, immediate response .. only have good things to say
Pros
The fact that people can interact quickly and easily with us. Branded in our look & feel. And we simply see that it leads to better conversion rates .. this directly impacts our bottom line (positively!)
Cons
n.a. i dont know anything I did not like
- Industry: Utilities
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for conversion tracking
Reviewed on 2023/07/17
Pros
The platform is very suitable for e-commerce purposes as the conversion tracking is good, it's easy to keep up multiple chats simultaneously, and the platform comes with good reporting features. The customer support is very responsive.
Cons
It would be good to have better ways to organize the canned answers in order to find them better and get an overview of what topics are covered.
- Industry: Outsourcing/Offshoring
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good, reliable live chat for SMEs
Reviewed on 2022/06/08
Giosg is a good all round chat software.
Customer service and onboarding excellent.
Lacks some of...
Giosg is a good all round chat software.
Customer service and onboarding excellent.
Lacks some of the features that other market leading software provides, but generally this is fine for a small business.
Pros
I selected Giosg against other providers primarily because it allows multiple websites with multiple users to login and see only there chats and chat history. This made it an attractive option for future omnichanel services.
Cons
The lack of analytics. Other chat as standard supplies IP address of visitors/chatters.
We’ve had a few intermittent issues with the chrome chat notifications too.
Reasons for Switching to Giosg
The multi tenant model allowing multiple users and websites on the same licence.- Industry: Information Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use after successful integration
Reviewed on 2022/12/30
Pros
Software is easy to use in customer service and works reliably
Cons
Goal settings were a bit complex to get in use
- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Giosg review
Reviewed on 2022/11/02
Overall my experience has been very good - the product has worked well and you are able to get data...
Overall my experience has been very good - the product has worked well and you are able to get data you need from it as well.And the service from Giosg has always been excellent - we have been able to modify things to match better for our needs and in case of any trouble, we have always been able to get help really fast.
Pros
It has been very easy to use, it gives you much needed data and the support has been always excellent.
Cons
For our needs it has always worked well and if we have wanted some improvements, we have always got them as well.
Giosg FAQs
Below are some frequently asked questions for Giosg.Q. What type of pricing plans does Giosg offer?
Giosg offers the following pricing plans:
- Starting from: €199.00/year
- Pricing model: Subscription
- Free Trial: Not Available
More information for solution and enterprise pricing at: https://www.giosg.com/en/pricing
Q. Who are the typical users of Giosg?
Giosg has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Giosg support?
Giosg supports the following languages:
English, Finnish, Swedish
Q. Does Giosg support mobile devices?
Giosg supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Giosg integrate with?
Giosg integrates with the following applications:
HubSpot CRM, Messenger, Microsoft 365, Salesforce.org Nonprofit Cloud, WhatsApp, Zapier, Zendesk Suite
Q. What level of support does Giosg offer?
Giosg offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
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