Name: Employment Hero
Rating: 4.4 (228 reviews)

About Employment Hero

Employment Hero’s cloud-based Human Resource Information System (HRIS) empowers small to medium-sized businesses to efficiently manage HR, payroll, performance, learning, recognition, and benefits within a single, integrated platform. Operating in Australia, New Zealand, the United Kingdom, Singapore, and Malaysia, Employment Hero leverages local expertise and a dedicated operations team to provide tailored support in each market.

By alleviating the administrative burdens associated with HR and payroll, Employment Hero enables business owners and managers to enhance efficiency, cost-effectiveness, and compliance. Key features such as paperless onboarding, contract and policy templates, bulk VEVO checks (specific to the Australian market), electronic certifications, timesheet and leave management, and automatic award interpretation significantly reduce the time and resources spent on administrative tasks, thereby improving productivity.

Focusing on the fundamental aspects of HR, Employment Hero allows businesses to prioritize growth. The platform recognizes that employees are the most valuable asset of any organization and offers tools to maximize their potential. Features for performance reviews, learning and development, reward and recognition, and employee perks and benefits are seamlessly integrated into Employment Hero’s remote-ready platform, fostering enhanced engagement and connectivity among employees.

Overall, Employment Hero empowers businesses to optimize their workforce management, whether operating from an office or remotely. The platform is designed to transform the workplace experience, ensuring businesses can achieve their goals and drive success.

Key benefits of Employment Hero

Employment Hero is available as a native mobile application on iOS and Android, allowing users to access staff contacts and timesheets easily and conveniently on the move.

Employment Hero includes comprehensive reporting technology, enabling users to gather real time insight into organizational status and performance.

Employment Hero supports integration with Xero, MYOB and KeyPay, providing users with the tools to manage HR and accounting processes all in one centralized platform.

Users can opt in to the Employment Hero Benefits program, offering exclusive employee incentives and discounts on car finance or mobile plans.

Employment Hero utilizes employee self-service, permitting employees to enter and manage their own personal, bank and passport details as well as tax declarations and leave requests.

Images

View 6 more

Employment Hero Software - Feedback and coaching? It starts with communication. Help guide managers and employees through structured, constructive and bi-directional feedback for professional growth.

Employment Hero Software - Ambitious goals. Different teams. Same page. Clearly view how everyone is contributing to the wider business goals on a team and individual level. It’s goal alignment. Made simple.

Employment Hero Software - Bring all your HR into one, easy-to-use place. The smarter way to manage people, payroll and productivity. For small and medium businesses with big ambitions.

Employment Hero Software - Leave accrual and requests update in seconds with automatic leave balances and leave calendar integration. Allow employees and their managers to submit and approve leave requests and gain more insight into your team’s movements with custom leave reports.

Employment Hero Software - Give employees the keys to their work experience. Make requesting leave, doing timesheets and updating details easy with the Employment Hero app.

Not sure about Employment Hero? Compare with a popular alternative

Employment Hero

4.4 (228)

VS.

Highly reviewed

Zoho Desk

4.5 (2,186)

Visit Website

Starting Price

A$8.00

month

US$14.00

month

Pricing Options

Free version

Free trial

Free version

Free trial

Features

158

159

Integrations

12

39

Ease of Use

4.4 (228)

4.4 (2,186)

Value for Money

4.3 (228)

4.5 (2,186)

Customer Service

4.1 (228)

4.3 (2,186)

Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Zoho Desk

4.5

#1 Alternative to Employment Hero

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver...

Learn More Visit Website Compare

Confluence

4.5

#2 Alternative to Employment Hero

Confluence is a shared workspace to create and manage all your work. From product roadmaps to creative briefs, help...

Learn More Visit Website Compare

HR Central

0

#3 Alternative to Employment Hero

HR Central is a human resources software that comes with a policy and procedure tracker, payroll management, performance...

Learn More Compare

SAP SuccessFactors HXM Suite

4.0

#4 Alternative to Employment Hero

SuccessFactors from SAP is a Human Experience Management (HXM) suite covers payroll, employee development, performance...

Learn More Compare

Reviews

Overall rating

4.4 /5

(228)

Value for Money

4.3/5

Features

4.2/5

Ease of Use

4.4/5

Customer Support

4.1/5

Already have Employment Hero?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!

Showing 5 reviews of 228 Read all reviews

Showing 5 reviews of 228

David

Overall rating

Industry: Mining & Metals
Company size: 201–500 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 7.0 /10

Climbing the Ranks

Reviewed on 2023/02/23

Overall, Employment Hero is a great platform for any small to medium size business to use. The...

Overall, Employment Hero is a great platform for any small to medium size business to use. The ability to apply self guided implementation to a system that is easy to use is a huge benefit.

Pros

Although we utilise both the Payroll and HR Platforms. The Payroll platform is by far the most user friendly payroll platform I have seen and used to date.

Cons

The Payroll and HR platforms, although linked, have small discrepancies of information and other features that do not sync and/or match which can sometimes make navigating the platforms or updating information a little difficult.

Response from Employment Hero

Hi David,

Thanks for your review! It's really great to hear that you're getting so much value from the platform and are finding it so easy to use.

We're always working to improve, so I've passed on your feedback to our product team too.

Thanks for your support.

Many thanks,
Anna

Rajesh

Overall rating

Industry: Telecommunications
Company size: 201–500 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 3.0 /10

Employment hero is amazing payroll end to end software, Only when it works

Reviewed on 2023/11/13

Experience with "key pay" was great and I myself configured and rolled out the new payroll system....

Experience with "key pay" was great and I myself configured and rolled out the new payroll system. It performed very well and now I have to look for something else has since "Employment hero" took over, it has been very slow and unreliable. Sometimes my staff do not get paid just because the payroll system is so slow that the pay run is not finished, and we do not meet cut-off times. Pathetic.

Pros

Customizable. user friendly interface, Ease of use and easy to coach to new payroll person.

Cons

Too slow, almost every Monday. Therefore, no matter how good your product is, if it's slow and frustrating, then it has already failed. It was good when it used to be called "key pay". I guess expansion cannot necessarily be sustained.

Response from Employment Hero

Hi Rajesh,

Thanks for your review and feedback. I am glad to hear that you find using our platform easy-to-use and intuitive.

I'm interested in your feedback about speed, as I haven't come across this before. Please note that status updates for our platform are always available at: https://status.employmenthero.com/

If you continue to encounter this issue, please reach out to our support team. You can do this by logging into the platform as an admin, clicking the support button in the bottom right corner, and following the prompts.

I hope we can work together to turn your overall experience around.

Many thanks,
Rosie @ Employment Hero

Solomon

Overall rating

Industry: Mining & Metals
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 0.0 /10

Use to love it but now its all about the sale

Reviewed on 2024/01/03

First few years were great, great features and customization. The last couple have seen it...

First few years were great, great features and customization. The last couple have seen it deteriorate considerably. To be honest, I wouldn't be to fussed about the other features that were promised, such as dimensions and journals, being a mess if the support and customer service was adequate. Go with one of the others, you'll thank me later

Pros

It has so much potential or had so much potential. The inhouse customisation was brilliant. Use to have great customer service.
It seems like each update they do makes it worse. Definitely not suited to slightly complicated to complicated businesses. I have 15 years experience in payroll and never had so many issues with getting support.

Cons

Support - Takes days, sometimes weeks for urgent replies in the payroll system. Cannot help confirm compliance when the ATO comes knocking. Basically said too bad so sad.
The reporting features are terribly limited, doesn't calculate payments made in same pay periods like Xero and a lot of the other available software. Requires manual calculation of Tax, Super, Leave accruals when doing Adhoc payruns. Leaves room for human error and is thus at risk of none compliance.

Stephanie

Overall rating

Industry: Sports
Company size: 11–50 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Highly recommended

Reviewed on 2024/10/16

It has been great so far! Support line is always accessible and super friendly.

Pros

Very user friendly for HR, managers & employees!

Cons

Some things aren't all that customisable yet - but they are in the works.

Response from Employment Hero

Hi Stephanie, thanks for the positive review! We're glad to hear you find lots of value for our platform and appreciate the support!

Many thanks,
Emma @ Employment Hero

Adele

Overall rating

Industry: Sports
Company size: 51–200 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Amazing EH platform

Reviewed on 2023/12/21

Great. I am loving using this platform. I would even consider working for EH one day.

Pros

It is so easy to understand and use therefore easy to teach how to use

Cons

KeyPay rosters and cost centres don’t talk talk to certifications

Response from Employment Hero

HI Adele,

Thank you very much for the raving review! This has truly made our day. We're so happy to hear how you've found the platform easy to use and valuable to your business. We really appreciate your support.

Many thanks,
Yiying @ Employment Hero

Showing 5 reviews of 228 Read all reviews

Employment Hero FAQs

Below are some frequently asked questions for Employment Hero.

Q. What type of pricing plans does Employment Hero offer?

Employment Hero offers the following pricing plans:

Starting from: A$8.00/month
Pricing model: Subscription
Free Trial: Available

Employment Hero offers 5 price plans: Standard: A$8 per employee/month Premium: A$12 per employee/month Payroll Standard: A$6 per employee/month Payroll Premium: A$8 per employee/month Managed Payroll: A$27 per employee/month Add Employee Assistance Program (EAP) for an extra A$6 per employee/month, add Learning Plus for A$15 per employee/month or add HR and Employment Law Advisory for A$12 per employee/month. Prices are in AUD.

Q. Who are the typical users of Employment Hero?

Employment Hero has the following typical customers:

11–50, 51–200, 201–500, 501–1,000

Q. What languages does Employment Hero support?

Employment Hero supports the following languages:

English

Q. Does Employment Hero support mobile devices?

Employment Hero supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Q. What other apps does Employment Hero integrate with?

Employment Hero integrates with the following applications:

Go1, JobAdder, KeyPay, MYOB Business, Okta, QuickBooks Online, QuickBooks Online Advanced, Saasu, Seek, Slack, Xero, Zapier

Q. What level of support does Employment Hero offer?

Employment Hero offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Employment Hero.