Reply

Sales enablement and sales automation platform

4,6 /5 (87 reviews) Write a Review!

Reply Overview

What is Reply?

Reply is multichannel sales engagement platform which automates personal email outreach, calls, and tasks, while Sales can focus on what really matters - closing deals. Reply helps Sales teams orchestrate a mix of automated and manual communication touchpoints across multiple channels and create personalized sales journeys according to their sales playbooks.

Reply’s new functionalities now cover the six stages of a sales cycle and automate a majority of manual, routine tasks. The first stage - sales prospecting is now easier due to the new Chrome extension, which allows users to discover prospects in Gmail, LinkedIn, or browsing the web. The new extension allows users to find emails right from the plugin and push prospects to multichannel sequences in Reply. The Chrome extension brings context, communication history and the ability to reach out via email, calls or social networks to a prospect.

The lead nurturing, qualified sales opportunity and retention stages are covered with Reply’s new multichannel sequences, which allows users to combine personal emails and follow-ups, cloud calls, tasks, and social touchpoints as steps in a sequence and automate the process of engaging leads and customers according to a sales playbook. Due to the new integration with Vidyard, the leading video platform for business, Reply users can add personalized videos to emails and increase prospect engagement.

Based on the steps in a multichannel sequence, Reply automatically generates daily tasks available in the Chrome extension’s Task dashboard. Users can create additional tasks manually connected to the lead qualification and negotiation stages, execute these tasks, make calls, leave notes, log call results, and sync the data with a CRM.

Reply includes a sequence wizard through which users can create and manage multiple sequences. Users can add steps to create a sequence of outreach and follow-up emails, calls, social touches, and tasks, customize the subjects and body text of messages, schedule emails to be delivered at peak hours, and select contacts to be included in the email list, before reviewing and launching their campaign.

Contacts can be added from imported lists, or identified within the app itself, with users able to create ideal prospect profiles and search for contacts based on a range of values from within these profiles, such as company, title, experience, and more.

Reply also offers automatic response classification, sorting responses within the inbox according to their content. Users can view how many respondents are interested or not interested at a glance, and can customize the way responses are sorted by renaming the email statuses. Outbound emails can be tracked, giving users insight into delivery, open, click, and response rates, as well as any bounced emails and ‘Out of Office’ replies. Email copy can be A/B tested to optimize campaign performance, and reports can be delivered to users’ inboxes daily, weekly, or monthly.

Reply Overview

Pricing

Starting from
US$70,00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing is based on the number of people contacted per month, and is billed on a per user, per month basis. Pricing for individual users starts from $70/user/month, paid monthly, to contact 1000 people per month. 20% discount is available for annual payments.

Small Team package, 3 team members - $200/month
What you'll get: 3 user licenses included, $70 per additional user, Contact 30,000 people per month, Team Edition, All features included.

Scaling Sales package, 5 team members - $300/month
What you'll get: 5 user licenses included, $60 per additional user, 10K email validations included, Team Edition, All features included.

Predictable Revenue package, 10 team members - $500/month
What you'll get: 10 user licenses included, $50 per additional user, 20K email validations included, Team Edition, All features included.


Reply Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Brazil, Mexico
Supported Languages
English, Portuguese, Russian, Spanish

Media

Reply Chrome extension
Multichannel sequences
Cloud calls
Vidyard GoVideo integration
Task dashboard in Chrome extension
Analytics and stats
Reply screenshot: Reply Chrome extension Reply screenshot: Multichannel sequences Reply screenshot: Cloud calls Reply screenshot: Vidyard GoVideo integration Reply screenshot: Task dashboard in Chrome extension Reply screenshot: Analytics and stats

Reply Reviews

Reply Reviews

Overall rating
4,6
/
5
Excellent
64

Very good
16

Average
3

Poor
2

Terrible
2

Value for Money
4,4
Features
4,6
Ease of Use
4,5
Customer Support
4,7
92% recommended this app
Zee G.

Make your emails reach your customers

We use Reply.io for following up our website leads. We have tried several instruments (SendGrid, MailChimp, HubSpot emails) before switching to Reply.io and so far it was the best instrument. Our response rate has increased by almost 10% due to Reply.io.


Verified Reviewer

Game changer for outbound marketing


Verified Reviewer

Painful and unusable

Honestly, we are looking for a new vendor for this service, and would recommend anyone looking for this type of service to find another one. I never write reviews for anything, and my experience with Reply has finally pushed me to be angry enough to do so.


Taras T.

Cool stuff for cold email outreach


Gustavo M.

I couldn't do my job without it!


Zee G.
Industry: Outsourcing/Offshoring
Company size: 11-50 Employees

Make your emails reach your customers

Used Weekly for 2+ years
Reviewed on 2019/03/29
Review Source: Capterra

We use Reply.io for following up our website leads. We have tried several instruments (SendGrid, MailChimp, HubSpot emails) before switching to Reply.io and so far it was the best instrument. Our response rate has increased by almost 10% due to Reply.io.

Pros

- because there is not a lot of HTML involved in the formatting of the email, the letters get directly into the inbox (unlike Promotions or Spam), which is the main benefit of this emailing instrument.
- it's convenient to create email chains and track notifications and responses.
- there are team plans for collaboration and you can see the activity of your colleagues, which helps a lot when you need to create statistics for the marketing department.

Cons

- the absence of the HTML formatting is both a blessing and a curse. It is hard to highlight things in the email sometimes, but it pays off well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Public Policy

Game changer for outbound marketing

Used Daily for 6-12 months
Reviewed on 2017/10/27
Review Source: Capterra

Pros

TL,DR = 10/10

Huge time saver

Good safeguards in place - the system does a good job at preventing you from having a contact be in multiple campaigns, excludes invalid emails (see below), etc

Awesome customer success team

Value added integrations - the built-in email validation add-on function has saved us a ton of time (note small extra cost at a competitive rate to other validation solutions). Reply integrates well with our CRM too

Flexible to add/delete different email addresses

Roadmap: Product has improved in year we've been using it (example: Outbox report on schedule/# of emails being sent in future)

Cons

Very little dislikes at all.

Maybe some small tweak to the UX or some reports I only look at infrequently....but definitely nothing material.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer
Industry: Real Estate
Company size: 2-10 Employees

Painful and unusable

Used Daily for 6-12 months
Reviewed on 2019/07/09
Review Source: Capterra

Honestly, we are looking for a new vendor for this service, and would recommend anyone looking for this type of service to find another one. I never write reviews for anything, and my experience with Reply has finally pushed me to be angry enough to do so.

Pros

The price of the software is reasonable.

Cons

There are so many areas in this software where something that should be easy to do ends up taking five times longer than it should. Whether it's loading data, managing people and campaigns, or logging responses you can expect a lengthy, annoying and confusing process based on an architecture that must have been devised by Byzantine Kafka enthusiasts.

When you reach out to support they are prompt in responding, but totally unhelpful. They mainly just point out what you've usually already figured out by then - that the only way you are going to get the very reasonable thing you are trying to do done is going to be incredibly time consuming, and draining.

My favorite (said sarcastically) support guy there is one who, after telling you that you will spend the next three hours updating contacts one-by-one because the system is incompetently built, will then send you silly thumbs up gifs. Now, I enjoy a good gif as much as the next guy, but there is a time and place, and sending a funny gif to someone you've just doomed to several hours of inane data entry is next-level tone deaf.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Taras T.

Cool stuff for cold email outreach

Used Daily for 2+ years
Reviewed on 2018/06/06
Review Source: GetApp

Pros

Easy and intuitive design;
No worries about getting to spam lists;
It's not ESP - it's just a tool that automates your sales process
Great support

Cons

For early stages price pretty high. But it`s shouldn't be Reply`s problem )
Sometimes there are prospects in my list with passing variables. Reply stops such campaigns. I wish it stops only those incomplete leads. Because it's not an issue to search them in the whole pack without any filter

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Gustavo M.
Company size: 201-500 Employees

I couldn't do my job without it!

Used Daily for 6-12 months
Reviewed on 2017/10/18
Review Source: Capterra

Pros

I like how easy it is to use for all my email campaigns. It works great for both cold-email prospecting campaigns and for post-call follow-up reminders. It provides me with a constant flow of leads and produces real results for our sales team. I use the metrics to focus on prospects who are engaging with my emails. I also use the tasks to convert more leads.

Cons

Better duplicate name recognition because I sometimes add prospects twice. Everything else is great!

Rating breakdown

Value for Money
Ease of Use
Customer Support

User recommendation
9,1/10
Based on 87 user ratings
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Reply Pricing

Reply Pricing

Starting from
US$70,00/month
Free Trial
Subscription
Value for money

Pricing is based on the number of people contacted per month, and is billed on a per user, per month basis. Pricing for individual users starts from $70/user/month, paid monthly, to contact 1000 people per month. 20% discount is available for annual payments.

Small Team package, 3 team members - $200/month
What you'll get: 3 user licenses included, $70 per additional user, Contact 30,000 people per month, Team Edition, All features included.

Scaling Sales package, 5 team members - $300/month
What you'll get: 5 user licenses included, $60 per additional user, 10K email validations included, Team Edition, All features included.

Predictable Revenue package, 10 team members - $500/month
What you'll get: 10 user licenses included, $50 per additional user, 20K email validations included, Team Edition, All features included.

Pricing is based on the number of people contacted per month, and is billed on a per user, per month basis. Pricing for individual users starts from $70/user/month, paid monthly, to contact 1000 people per month. 20% discount is available for annual payments.

Small Team package, 3 team members - $200/month
What you'll get: 3 user licenses included, $70 per additional user, Contact 30,000 people per month, Team Edition, All features included.

Scaling Sales package, 5 team members - $300/month
What you'll get: 5 user licenses included, $60 per additional user, 10K email validations included, Team Edition, All features included.

Predictable Revenue package, 10 team members - $500/month
What you'll get: 10 user licenses included, $50 per additional user, 20K email validations included, Team Edition, All features included.

Value for Money
4,4/5
Based on 87 user ratings
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Reply Features

Reply Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Collaboration Tools
Contact Database
Contact Management
Customizable Templates
Data Import/Export
Lead Capture
Lead Management
Real Time Data
Reporting & Statistics
Sales Analytics
Sales Reporting
Sales Tracking
Search Functionality
Third Party Integration
Workflow Management
Features
4,6/5
Based on 87 user ratings
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Categories

Additional information for Reply

Additional information for Reply

Key features of Reply

  • A/B testing for email copy
  • Advanced reply detection
  • Automatic classification of replies
  • Automatic follow-ups
  • Automatic timezone detection
  • CRM integrations
  • Campaign creation wizard
  • Campaign performance tracking
  • Contact import
  • Contact profiles & conversations
  • Custom delay between emails
  • Custom email statuses
  • Daily, weekly & monthly performance reports
  • Duplicate detection
  • Email personalization
  • Email quality check
  • Email scheduling
  • Email template creation
  • Intelligent email sorting
  • Open, click & reply tracking
  • Out of Office & bounce replies detection
  • Reporting & statistics
  • Targeted lists
  • Team collaboration
  • email validation

Benefits

  • Discover prospects anywhere from the web, and add them to Reply with the new Chrome extension. Find emails right from the plugin and push prospects to multichannel sequences in Reply.

  • Engage your leads with automated multichannel sequences - combine personal emails and follow-ups, cloud calls, tasks, and social touchpoints as steps in a sequence and automate the process according to a sales playbook.

  • Execute tasks, make calls, track prospect activity and sync data with your CRM.

  • Responses are automatically sorted into folders based on their content, giving users an at-a-glance view of how many responders are interested or do not wish to be contacted again, and email statuses can be customized to change how responses are sorted.

  • Team members can collaborate in Reply and share contact lists and email templates, with administrators able to control the role and status of each team member, and divide campaigns between users.

  • Email delivery, open, click, and response rates can all be tracked, as well as any bounced messages and Out of Office messages, and users can A/B test email subjects and body text to optimize performance.

  • Reply FAQs

    Reply FAQs

    Below are some frequently asked questions for Reply.

    Q. What type of pricing plans does Reply offer?

    Reply offers the following pricing plans:

    Starting from: US$70,00/month

    Pricing model: Subscription

    Free Trial: Available

    Pricing is based on the number of people contacted per month, and is billed on a per user, per month basis. Pricing for individual users starts from $70/user/month, paid monthly, to contact 1000 people per month. 20% discount is available for annual payments. Small Team package, 3 team members - $200/month What you'll get: 3 user licenses included, $70 per additional user, Contact 30,000 people per month, Team Edition, All features included. Scaling Sales package, 5 team members - $300/month What you'll get: 5 user licenses included, $60 per additional user, 10K email validations included, Team Edition, All features included. Predictable Revenue package, 10 team members - $500/month What you'll get: 10 user licenses included, $50 per additional user, 20K email validations included, Team Edition, All features included.

    Q. What are the main features of Reply?

    Reply offers the following features:

    • A/B testing for email copy
    • Advanced reply detection
    • Automatic classification of replies
    • Automatic follow-ups
    • Automatic timezone detection
    • CRM integrations
    • Campaign creation wizard
    • Campaign performance tracking
    • Contact import
    • Contact profiles & conversations
    • Custom delay between emails
    • Custom email statuses
    • Daily, weekly & monthly performance reports
    • Duplicate detection
    • Email personalization
    • Email quality check
    • Email scheduling
    • Email template creation
    • Intelligent email sorting
    • Open, click & reply tracking
    • Out of Office & bounce replies detection
    • Reporting & statistics
    • Targeted lists
    • Team collaboration
    • email validation

    Q. Who are the typical users of Reply?

    Reply has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Reply support?

    Reply supports the following languages:

    English, Portuguese, Russian, Spanish

    Q. Does Reply support mobile devices?

    We do not have any information about what devices Reply supports

    Q. What other apps does Reply integrate with?

    Reply integrates with the following applications:

    APIANT, ActiveDEMAND, Copper, Insightly, Leadiro, Nutshell, Prospect.io, QuickMail.io, SignalHire, Zendesk Sell

    Q. What level of support does Reply offer?

    Reply offers the following support options:

    Knowledge Base, FAQs, Online Support, Video Tutorials