uContact

Beautiful Contact Center Solution - Omnichannel - All in One

About uContact

uContact is a comprehensive contact center system that offers inbound, outbound and blended call centers a single and centralized platform from which to control the multiple channels involved in managing sales, collections and customer service interactions in call centers. Incorporating automatic call distribution (ACD), interactive voice response (IVR), recording, dialers, web chat, call reporting and live monitoring, uContact aims to provide users with an all-in-one contact center solution.

With uContact, users can manage all voice campaigns, generate customized SMS campaigns, handle customer enquiries automatically with IVR and create communication workflows easily with a drag and drop interface. To further enhance call center operations, users have access to preview, power and predictive dialers as well as web chat, voice broadcast and integrated email features. uContact also facilitates scheduling, reporting analytics, social network management and coaching technology, allowing users to send scheduled emails, create custom or pre-designed reports, manage Twitter and Facebook customer interactions and monitor live customer calls. Besides simply managing audio and screen recordings, users can manage the quality of recordings as well by inputting ratings and comments.

uContact includes distinct benefits for the different staff roles in a contact center. For the call center agent, uContact provides a unified multichannel inbox, an integrated telephone and notification center, an activity timeline as well as gamification and badges. Meanwhile, for contact center supervisors, uContact offers specific features designed to manage and oversee agent operations such as audio recording, agent coaching and real time monitoring. To improve call center administration, uContact enables users to manage campaigns, reports, security and dial plans all from the single platform.

Pricing starting from:

US$40,00/month

  • Free Trial
  • Subscription

Key benefits of uContact

  • Users can monitor operational data in real time, enabling users to track contact center campaigns and individual agent performance carefully.
  • uContact incorporates coaching tools, permitting supervisors to spy, coach and intervene on customer calls in real time.
  • uContact facilitates reporting analytics, allowing users to design custom reports in graphical and intuitive formats easily.
  • Users have access to advanced functionalities such as virtual hold, providing users with the technology to generate call backs to abandoned calls and collect customer satisfaction surveys when a call ends automatically.
  • uContact includes voice broadcast capabilities, automating outbound contact with customers with customized messages.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, Germany, United Kingdom, Mexico, United States

    Supported Languages

    English, Portuguese, Spanish

    Pricing starting from:

    US$40,00/month

    • Free Trial
    • Subscription

    Images

    Access inbox, forms & other tasks from uContact agent dashboard
    Motivate and rewards your agents using Gamification
    Communicate through multiple channels including web chat and video calls
    Review supervisor activities and tasks
    Monitor key performance indicators for campaigns in real time
    Web Chat with audio and video call using WebRTC
    Dialer Dashboards
    Recording and quality monitoring
    Reports
    Workflow Designer
    Form Designer
    View 12 more
    uContact video
    uContact screenshot: Access inbox, forms & other tasks from uContact agent dashboard uContact screenshot: Motivate and rewards your agents using Gamification uContact screenshot: Communicate through multiple channels including web chat and video calls uContact screenshot: Review supervisor activities and tasks uContact screenshot: Monitor key performance indicators for campaigns in real time uContact screenshot: Web Chat with audio and video call using WebRTC uContact screenshot: Dialer Dashboards uContact screenshot: Recording and quality monitoring uContact screenshot: Reports uContact screenshot: Workflow Designer uContact screenshot: Form Designer

    Features

    Total features of uContact: 89

    • API
    • Activity Dashboard
    • Activity Tracking
    • Ad hoc Reporting
    • Agent Interface
    • Alerts / Escalation
    • Alerts/Notifications
    • Auto-Dialer
    • Automated Routing
    • Automatic Call Distribution
    • Blended Call Center
    • CRM
    • Call Center Management
    • Call Disposition
    • Call Logging
    • Call Monitoring
    • Call Recording
    • Call Reporting
    • Call Routing
    • Call Scheduling
    • Call Scripting
    • Call Tracking
    • Call Transfer
    • Callback Scheduling
    • Caller ID
    • Campaign Management
    • Campaign Planning
    • Campaign Specific Caller ID
    • Chat/Messaging
    • Chatbot
    • Collaboration Tools
    • Communication Management
    • Compliance Management
    • Computer Telephony Integration
    • Configurable Workflow
    • Contact Database
    • Customer Database
    • Customizable Forms
    • Dashboard Creation
    • Drag & Drop
    • Drip Campaigns
    • Email Management
    • FCC Compliance
    • FTC Compliance
    • Forms Management
    • IVR / Voice Recognition
    • Inbound Call Center
    • Lead Capture
    • Lead Management
    • List Management
    • Manual Dialer
    • Mobile Alerts
    • Monitoring
    • Multi-Channel Communication
    • Multi-Channel Management
    • Multiple Scripts
    • On-Demand Recording
    • Outbound Call Center
    • Phone Key Input
    • Power Dialer
    • Predictive Dialer
    • Preview Dialer
    • Progressive Dialer
    • Prospecting Tools
    • Quality Control
    • Quality Management
    • Queue Management
    • Ratings / Reviews
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-Time Chat
    • Real-time Updates
    • Reporting & Statistics
    • Reporting/Analytics
    • SSL Security
    • Social Media Monitoring
    • Summary Reports
    • Survey/Poll Management
    • Task Scheduling
    • Text to Speech
    • Video Call Recording
    • Video Conferencing
    • Voice Customization
    • Voice Mail
    • Workflow Management
    • Workforce Management

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    Reviews

    Overall rating

    4,5 /5
    (26)
    Value for Money
    4,6/5
    Features
    4,6/5
    Ease of Use
    4,3/5
    Customer Support
    4,8/5

    Already have uContact?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 26
    Juan carlos M.
    Overall rating
    • Industry: Entertainment
    • Company size: 1 001-5 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Amazingly complete product, great Price, and the best service.

    Reviewed on 2018/04/23

    Pros

    After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features.
    I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center.

    Response from Integra CCS

    Juan Carlos, thank you very much for your comments about uContact!

    Vanesa C.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great product and customer support

    Reviewed on 2018/04/25

    Pros

    "The software itself is very user-friendly, super important when it comes to introducing new agents to the platform. Very easy to navigate around, intuitive software with a great customer support team ready to assist you in no time. "

    Cons

    For now we have no cons.

    Response from Integra CCS

    Vanesa, we're glad to learn you found our solution intuitive and useful. Thank you very much for your comments!

    Anis B.
    Overall rating
    • Industry: Financial Services
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 6.0 /10

    Ucontact review - Abowen

    Reviewed on 2019/07/15

    Pros

    Being able to manage your calls - Logging the information from that call, leaving dispositions, reviewing previous notes from other users, being able to transfer calls from one use to another.

    Cons

    The technical issues - not being able to log in at certain times, grading down instead of exact score (85% = 80% instead of remaining as is), the redial option didst seem to call back properly ( it will go to voice mail when redialed or not go through), searching for customer's via would not be successful.

    Response from Integra CCS

    Great feedback, Anis. We appreciate it.

    Juan martin V.
    Overall rating
    • Industry: Newspapers
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excelent option for remote work

    Reviewed on 2020/09/16

    Pros

    During the pandemic, uContact allowed us to shift our operations remotely with no problems. Great tool.

    Cons

    The software is really good, don´t have any complains.

    Response from Integra CCS

    Thank you, Juan Martin! We're glad to have helped make your transition to remote work easier

    Mauricy P.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    The ideal solution for support of growth

    Reviewed on 2016/12/03

    Our customers, in growth, did not have any satisfactory option to maintain its good relations with...

    Our customers, in growth, did not have any satisfactory option to maintain its good relations with the market, with the cost benefit, and in some cases there was the failure to have an appropriate solution for the maintenance of the CRM, with the acquisition of the uContact system it was possible to implement a service of leasing of technological environment suitable for the customers who need to improve channels of communication with their customers by improving and/or allowing to enrich your CRM, with low cost and high technology, as well as offering a scalar growth without burdening the Organization box.

    Pros

    Modern and flexible business form.

    Cons

    None.

    Response from Integra CCS

    Mauricy, we're glad uContact helped you support growth. Thank you very much for your comments!

    Showing 5 reviews of 26 Read all reviews

    uContact FAQs

    Below are some frequently asked questions for uContact.

    uContact offers the following pricing plans:

    • Starting from: US$40,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    uContact offers 4 price plans. Classic: $40 per user / month Omni: $50 per user / month Play: $50 per user / month Full: $50 per user / month Users receive price reductions based on volume. To calculate accurate monthly fees, visit https://integraccs.com/pricing.

    We do not have any information about uContact features

    uContact has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    uContact supports the following languages:

    English, Portuguese, Spanish

    uContact supports the following devices:

    We do not have any information about what integrations uContact has

    uContact offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for uContact.