uContact

About uContact
uContact is a comprehensive contact center system that offers inbound, outbound, and blended Call/Contact Centers a single and centralized platform from which to control the multiple channels involved in managing sales, collections, and customer service interactions in call centers. Incorporating automatic call distribution (ACD), interactive voice response (IVR), recording, dialers, web chat, call reporting, and live monitoring, uContact aims to provide users with an all-in-one contact center solution.
With uContact, users can manage all voice campaigns, generate customized SMS campaigns, handle customer inquiries automatically with IVR and create communication workflows easily with a drag and drop interface. To further enhance call center operations, users have access to preview, power, and predictive dialers as well as web chat, voice broadcast, and integrated email features. uContact also facilitates scheduling, reporting analytics, social network management, and coaching technology, allowing users to send scheduled emails, create custom or pre-designed reports, manage Twitter and Facebook customer interactions and monitor live customer calls. Besides simply managing audio and screen recordings, users can manage the quality of recordings as well by inputting ratings and comments.
The solution includes distinct benefits for the different staff roles in a Contact Center. For the call center agent, uContact provides a unified multichannel inbox, an integrated telephone and notification center, an activity timeline as well as gamification and badges. Meanwhile, for contact center supervisors, uContact offers specific features designed to manage and oversee agent operations such as audio recording, agent coaching, and real-time monitoring. To improve call center administration, uContact enables users to manage campaigns, reports, security, and dial plans all from a single platform.
Key benefits of uContact
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Reviews
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- Industry: Entertainment
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazingly complete product, great Price, and the best service.
Reviewed on 2018/04/23
Pros
After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features.
I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center.
Response from Net2Phone
Juan Carlos, thank you very much for your comments about uContact!
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
uContact x Net2Phone
Reviewed on 2023/06/22
uContact, by allowing our customer outreach via various channels to be centralized in one location,...
uContact, by allowing our customer outreach via various channels to be centralized in one location, has greatly improved our Contact Center experience and made it possible to connect with many new and returning customers. As the company and uContact x Net2Phone continues to grow, I believe that we'll be able to accomplish many more feats as the years go by.
Pros
uContact customization of not only the IVR but also forms, reports, bots, bot functionality, social media integration and database makes it one of the best telephony software out there. By giving the admin the ability to customize these aspects provides endless possibility of creativity to suit whatever cutomer needs may arise.
Cons
Some additional tutorial and more indept breakdown of the Workflow would be an big pro.
Response from Net2Phone
Great feedback. We appreciate it.
- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Effective
Reviewed on 2023/06/22
the problem is that it freezes when being used a lot.
the problem is that it freezes when being used a lot.
Pros
Information is straight forward when using it .
Cons
it freezes when you are using it a lot throughout the day.
- Industry: Fund-Raising
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
uContact Usage
Reviewed on 2023/06/22
When utilizing uContact there is little to no hassle, like any computer software there are...
When utilizing uContact there is little to no hassle, like any computer software there are occasional glitches however those can be quickly addressed, and the support team is always on standby, quick to respond.
Pros
I appreciate that it allows for contact with customers through various communication methods.
Cons
The occasional glitches may be a bit inconvenient at times.
Response from Net2Phone
Shamika, thank you very much for your comments about uContact!
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
A high quality, easy to use program that's a fantastic addition to our current workflow.
Reviewed on 2018/05/06
Pros
We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution. Reports are powerful & there are lots of variables to choose from when pulling results.
Cons
While reports are powerful & allow us to track productivity, outbound call volume reports take some time to generate. With that said, uContact is such a pleasure to use, that it becomes an incredibly mild inconvenience.
uContact FAQs
Below are some frequently asked questions for uContact.Q. What type of pricing plans does uContact offer?
uContact offers the following pricing plans:
- Starting from: US$59.99/month
- Pricing model: Subscription
- Free Trial: Not Available
uContact offers 2 plans. Voice (Basic Call Center): $59,99 Omni (Advanced Contact Center): $89,99 Users receive price reductions based on volume. For more information, visit www.ucontactcloud.com
Q. Who are the typical users of uContact?
uContact has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does uContact support?
uContact supports the following languages:
English, Portuguese, Spanish
Q. Does uContact support mobile devices?
uContact supports the following devices:
Q. What other apps does uContact integrate with?
uContact integrates with the following applications:
Freshsales, Google Chrome, HubSpot CRM, Microsoft Teams, Pipedrive, Salesforce Platform, Slack, Zapier, Zendesk Suite, monday.com
Q. What level of support does uContact offer?
uContact offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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