ZENOTI

About ZENOTI
Zenoti is an all-in-one enterprise software used by spas, salons, med spas. Our award-winning platform is used by more than 30,000+ businesses across 50 countries. Zenoti is engineered for reliability and scale, harnessing the power of enterprise-level cloud technology for businesses that want to scale. Our customers have grown their revenue, on average, by 60% in the last 2 years. It sounds astonishing, but it’s true!
Zennoti is unique in that we are a true enterprise system, going beyond the basics of a scheduling and POS system. Our centralized platform integrates appointment scheduling, billing, marketing, inventory, custom reporting and mobile apps. Our platform also supports multi-location business with rich reporting, corporate level controls and more. We have partnered with several leading brands in wellness and beauty industry like Mario Tricoci, Sonobello, Profile by Sandford, Hands and Stone, Waxing the City, MGM Resort Spa, Zifit Infrared Fitness to name a few.
Our mobile platform brings simplicity to the complexity of running your business. Staff have an easy-to-use system and are able to elevate the customer experience. Built-in marketing features help keep your appointment book full, and other capabilities automate many aspects of operations.
Key benefits of ZENOTI
1. Take your guest experience to modern heights. Now your guests can seamlessly check-in and check-out with automated payments, saving your customer and your business precious time.
2. Integrate multiple locations to ensure that your customers enjoy a seamless experience across the nation. Zenoti puts your records in one place and ensures a consistent experience wherever your customers go.
3. With Smart Marketing you can predict client needs and trends to deploy personalized and automated marketing that keeps your schedule full and optimized. Users can automate and personalize marketing tasks, sending service reminders, product refill reminders and birthday greetings quickly and efficiently.
4. Manage your employee payroll, commissions, bonus, performance and attendance with our all-in-one spa and salon staff management software.
5. Our platform delivers complex scheduling requirements while providing an intuitive experience that your customers will love. Fill more slots, grow revenue, and free up your front desk staff.
6. With digital forms eliminate the manual processes and create a better experience for your patients, improve the speed and accuracy of daily operations, while also garnering valuable data to inform your marketing.
7. Our analytics platform enables you to can create your own dashboards, custom reports, access analytics data sets and create your own calculations - all on real time basis.
8. We have partnered with leading payment solutions provider. Our partnerships offer our clients the ability to integrate 3rd party solutions in a way that is convenient and secure.
9. Zenoti is available as a native mobile application on iOS and Android, providing users with the flexibility to manage online bookings on the go.
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- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Celebrity Ink Zenoti Roll Out
Reviewed on 2024/03/04
The Zenoti team have been extremely valuable throughout the implementation of our new POS system....
The Zenoti team have been extremely valuable throughout the implementation of our new POS system. No request was too hard for them, they have always found a solution and gone above and beyond to help all members of our team.
Pros
Simple and easy to use. The training is very user friendly - step by step process.
Cons
Everything has been great about Zenoti.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
All In One Software
Reviewed on 2024/09/02
I have used Zenoti in two different medical spas and recommend it to everyone! The amount of...
I have used Zenoti in two different medical spas and recommend it to everyone! The amount of information and customization available can be overwhelming but once you have it set up with the help of your Zenoti success team, it makes every task from taking payments to getting reviews, so much easier. I appreciate their dedication to continuously growing and improving their software based on what their customers are asking for. If you're needing a software system that does it all, Zenoti is it!
Pros
The level of customization, AI developments have really helped with navigating the system, all in one program - from client communication, payment processing, reporting, employee scheduling and management, to goal setting and tracking
Cons
It takes a very long time to really understand the software and how it works/thinks which can be difficult for new team members
Reasons for Switching to ZENOTI
Amount of features, reporting capabilities, future phone integration- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Zenoti review
Reviewed on 2024/12/20
Great experience and great program. [sensitive content hidden] were incredibly helpful during all...
Great experience and great program. [sensitive content hidden] were incredibly helpful during all phases of onboarding. I can't express how impressed I am with Zenoti!
Pros
The program is extremely robust but easy to use!
Cons
Nothing. wonderful experience from start to finish!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
I would not use the software there’s a 50% chance they will not onboard you
Reviewed on 2024/08/24
At one store, the experience has been OK. At the second store it’s been horrific.
At one store, the experience has been OK. At the second store it’s been horrific.
Pros
At one location they onboarded budiness. They are using it with success and generally like it.
Cons
At my second location they Will not onboard us despite we’re paying for the software for two months and despite I’ve emailed them and called them several times over the course of the last month with no response. I keep getting a promise of a response from the chat advisors but no one actually calls me. I have money in the system because I learned how to do the basics from my other store and I can’t get the money out because they won’t onboard you. You can’t put in your own bank information they have to do it. I can’t believe how many different people I’ve called and emailed and chatted with over the last month and no one will call me back just promises .
Response from Zenoti Software
Hi Patricia, thank you for taking the time to review Zenoti. We regret to hear your implementation experience didn't meet our high standards, and that you encountered challenges with our support team. We understand how important it is for our customers to get the support they need, when they need it, and we’re continuously working to improve our response times and the quality of support provided.
A member of your implementation team has reached out directly to learn more about the issues you’ve faced, confirm your two locations are up and running on Zenoti, and reach a resolution. We are dedicated to working closely with you to identify the root causes and develop effective solutions that will address your concerns. We appreciate your candid feedback and look forward to delivering a better experience for you moving forward.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software that "does it all!"
Reviewed on 2024/11/04
Great experience with Zenoti. Highly recommend!!
Great experience with Zenoti. Highly recommend!!
Pros
Zenoti is very robust software and our businses was able to use as a one stop shop for our business needs. Really appreciated the reporting capabilities as well as the built in marketing for emails and texts to our guests. Support team was very responsive and helped to quickly answer questions and provide resolutions.
Cons
Implementation was a bit intense, but that is to be expected considering the customization Zenoti allows for each business.
Alternatives Considered
PatientNowReasons for Switching to ZENOTI
better product with more features. could do it all in one subscription.ZENOTI FAQs
Below are some frequently asked questions for ZENOTI.Q. What type of pricing plans does ZENOTI offer?
ZENOTI offers the following pricing plans:
- Starting from: US$400.00/month
- Pricing model: Subscription
- Free Trial: Not Available
For accurate pricing, contact Zenoti directly.
Q. Who are the typical users of ZENOTI?
ZENOTI has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ZENOTI support?
ZENOTI supports the following languages:
English
Q. Does ZENOTI support mobile devices?
ZENOTI supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ZENOTI integrate with?
ZENOTI integrates with the following applications:
Google Analytics 360, Meta for Business, QuickBooks Online Advanced, Sage Intacct, Shopify, Stripe, Xero, Zapier
Q. What level of support does ZENOTI offer?
ZENOTI offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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