ZENOTI

The #1 cloud software for salons, spas and medspas.

4,5 /5 (116 reviews) Write a Review!

ZENOTI Overview

What is ZENOTI?

Zenoti is an all-in-one enterprise software used by spas, salons, med spas. Our award winning platform is used by more than 5000 businesses across 32 countries. Zenoti is engineered for reliability and scale, harnessing the power of enterprise-level cloud technology for businesses that want to scale. Our customers have grown their revenue, on average, by 60% in the last 2 years. It sounds astonishing, but it’s true!

Zennoti is unique in that we are a true enterprise system, going beyond the basics of a scheduling and POS system. Our centralized platform integrates appointment scheduling, billing, marketing, inventory, custom reporting and mobile apps. Our platform also supports multi-location business with rich reporting, corporate level controls and more. We have partnered with several leading brands in wellness and beauty industry like Mario Tricoci, Sonobello, Profile by Sandford, Hands and Stone, Waxing the City, MGM Resort Spa, Zifit Infrared Fitness to name a few.

Our mobile platform brings simplicity to the complexity of running your business. Staff have an easy to use system and are able to elevate the customer experience. Built-in marketing features help keep your appointment book full, and other capabilities automate many aspects of operations.

ZENOTI Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

For accurate pricing, contact Zenoti directly.


ZENOTI Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India
Supported Languages
English

Media

Book online appointments via desktop or mobile application
Generate reports to analyze sales and service hour figures
Create different access portals for customers, employees and managers
Zenoti automated booking software
Grow your business with Smart Marketing
Dive deep into core analytics and take better business decisions
Digitize your manual process to create a smoother experience with Digital forms
ZENOTI screenshot: Book online appointments via desktop or mobile application ZENOTI screenshot: Generate reports to analyze sales and service hour figures ZENOTI screenshot: Create different access portals for customers, employees and managers ZENOTI screenshot: Zenoti automated booking software ZENOTI screenshot: Grow your business with Smart Marketing ZENOTI screenshot: Dive deep into core analytics and take better business decisions ZENOTI screenshot: Digitize your manual process to create a smoother experience with Digital forms

ZENOTI Reviews

ZENOTI Reviews

Overall rating
4,5
/
5
Excellent
79

Very good
29

Average
2

Poor
4

Terrible
2

Value for Money
4,3
Features
4,5
Ease of Use
4,4
Customer Support
4,5
93% recommended this app
Manoj S.

Wellness software that does really well!

Been using this software for over 4 years, it is consistent and supports most operations of the salon. Interacted with many members of the Zenoti and they are always forthcoming with solutions and ideas. We now use Zenoti as the core software and integrating with other software to compliment and support the day to day functions of different departments.


Melissa B.

Zenoti has ALL the features !!!

The teams assigned to me were very polite, patient and of great assistance.


Jessica M.

Game changer!

Excellent customer service. A good user experience from our guests. It has so much room to grow with us and add features that we are dreaming up. It not only is a good program for clients appointments and POS, it is also fantastic for timesheet documentation and reports for payroll.


Michael P.

Horrible for sending emails


Charlie C.

Great for managing multiple hair salons

As a business manager I have more oversight of how the business is performing and I am also able to support my teams better. It is early days using the software but so far the experience has been very good. I am also extremely impressed with the team that has set up the software, they have worked tirelessly to meet deadlines, and have communicated really well throughout - I like that they invite customers to Basecamp for transparent communication


Manoj S.
Industry: Health, Wellness & Fitness
Company size: 51-200 Employees

Wellness software that does really well!

Used Daily for 2+ years
Reviewed on 2019/07/22
Review Source: Capterra

Been using this software for over 4 years, it is consistent and supports most operations of the salon. Interacted with many members of the Zenoti and they are always forthcoming with solutions and ideas. We now use Zenoti as the core software and integrating with other software to compliment and support the day to day functions of different departments.

Pros

- Real Time
- Easy access & navigation
- Setup and implementation is quick
- Support and troubleshooting is quick
- Mailer on regular updates, testimonials and industry best practices

Cons

Chat support on complex scenarios/ requirements. Sometimes it takes the whole day. Its easier to discuss complex requirements over the phone.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Melissa B.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Zenoti has ALL the features !!!

Used Daily for 1-5 months
Reviewed on 2020/04/17
Review Source: Capterra

The teams assigned to me were very polite, patient and of great assistance.

Pros

We had been researching software to manage our spa memberships and Zenoti has all the features we were looking for, plus more. Our team loves the ease and flexibility of the appointment set up and customer checkout.
The system tracks all types of client series, loyalty points, and a variety of memberships. Plus the client can access their own account and see their past history and points.
Zenoti has brought more ease and functionality into our business, for the management and the staff alike.

Cons

Since our company wasn't set up in spreadsheets prior, to Zenoti, and not being a tech savvy person by nature, I did find the transferring of info a bit time consuming. However, if I can do it then anyone can :) and it's worth it!

Response from Zenoti Software

Thanks for reviewing us on Capterra Melissa! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future.

Thanks for being an advocate for Zenoti!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jessica M.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Game changer!

Used Daily for 1+ year
Reviewed on 2020/10/13
Review Source: Capterra

Excellent customer service. A good user experience from our guests. It has so much room to grow with us and add features that we are dreaming up. It not only is a good program for clients appointments and POS, it is also fantastic for timesheet documentation and reports for payroll.

Pros

This program can evolve with our needs. It's customizable! I can't even tell you what a breath of fresh air that is from using a pre-packaged program. Never going back!

Cons

It's got so much depth that it has taken me a couple years to really learn what it can do and I'm sure there is so much more. This isn't a bad thing, it's just what I've liked least as it's a learning curve. It's somewhat user friendly but you have to be patient.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Michael P.
Industry: Health, Wellness & Fitness
Company size: 51-200 Employees

Horrible for sending emails

Used Daily for 6-12 months
Reviewed on 2020/04/20
Review Source: SoftwareAdvice

Pros

It has some good features, however, my one major con has completely eliminated the pros.

Cons

I've repeatedly contacted the company about not being able to send mass emails to my database. Because I own multiple companies, when I try to send a mass email instead of combining the credits from all my locations into an org level, it only shows the credits from one location and therefore I cannot send a mass email. I've contacted the company repeatedly and they have not resolved the problem. I've completely lost patience with them and will be looking for another company. I do not recommend Zenoti.

Response from Zenoti Software

Thanks for the feedback Michael. We are very sorry your experience did not match your expectations. We are committed to providing our customers the best support services and this should not have happened. We did communicate this issue to our respective teams, and I hope they were able to help you with the Email credits at the Org level. If you have any other concerns that needs our attention please do reach our support team at [email protected] or if you have any feedback regarding our services please reach out to [email protected] Your feedback helps us get better and we assure you to improve on our response time going forward.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Charlie C.
Industry: Retail
Company size: 51-200 Employees

Great for managing multiple hair salons

Used Daily for 1-5 months
Reviewed on 2020/08/06
Review Source: Capterra

As a business manager I have more oversight of how the business is performing and I am also able to support my teams better. It is early days using the software but so far the experience has been very good. I am also extremely impressed with the team that has set up the software, they have worked tirelessly to meet deadlines, and have communicated really well throughout - I like that they invite customers to Basecamp for transparent communication

Pros

Our number one objective was to move to a cloud based product for remote access and to centralise our data. In this regard it has been very successful, and the Zenoti team were brilliant at importing and merging all our services and products. I think the inventory section of the software will work very well for us, help us save time ordering and help records be more accurate. The booking is very good also.

Cons

I feel that scheduling could be better, so that it is easier for employees to work across different sites and for people that work in other roles (such as trainers) still be able able to be scheduled and hours worked be recorded.

Response from Zenoti Software

Thanks for reviewing us on Capterra Charlie! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future.

Thanks for being an advocate for Zenoti!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,8/10
Based on 116 user ratings
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ZENOTI Pricing

ZENOTI Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

For accurate pricing, contact Zenoti directly.

For accurate pricing, contact Zenoti directly.

Value for Money
4,3/5
Based on 116 user ratings
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ZENOTI Features

ZENOTI Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4,5/5
Based on 116 user ratings
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Categories

Additional information for ZENOTI

Additional information for ZENOTI

Key features of ZENOTI

  • Activity dashboard
  • Activity management
  • Activity tracking
  • Ad hoc reporting
  • Appointment management
  • Attendance management
  • Automated billing
  • Automated scheduling
  • Automatic reminders
  • CRM
  • Calendar management
  • Check-in manager
  • Client database
  • Client portal
  • Commissions management
  • Contract management
  • Customizable reporting
  • Drag & drop interface
  • Electronic payments
  • Email invitations & reminders
  • Email marketing
  • Employee management
  • Employee portal
  • Employee self service
  • Gift card system
  • HIPAA compliance
  • Image library
  • Instructor scheduling
  • Inventory control
  • Inventory management
  • Locker management
  • Loyalty program
  • Payment processing
  • Payroll management
  • Point of Sale (POS)
  • Recurring appointments
  • Referral program
  • Registration management
  • Reporting & statistics
  • Sales analytics
  • Sales reporting
  • Social network marketing
  • Task scheduling
  • Wait list

Benefits

1. Take your guest experience to modern heights. Now your guests can seamlessly check-in and check-out with automated payments, saving your customer and your business precious time.
2. Integrate multiple locations to ensure that your customers enjoy a seamless experience across the nation. Zenoti puts your records in one place and ensures a consistent experience wherever your customers go.
3. With Smart Marketing you can predict client needs and trends to deploy personalized and automated marketing that keeps your schedule full and optimized. Users can automate and personalize marketing tasks, sending service reminders, product refill reminders and birthday greetings quickly and efficiently.
4. Manage your employee payroll, commissions, bonus, performance and attendance with our all-in-one spa and salon staff management software.
5. Our platform delivers complex scheduling requirements while providing an intuitive experience that your customers will love. Fill more slots, grow revenue, and free up your front desk staff.
6. With digital forms eliminate the manual processes and create a better experience for your patients, improve the speed and accuracy of daily operations, while also garnering valuable data to inform your marketing.
7. Our analytics platform enables you to can create your own dashboards, custom reports, access analytics data sets and create your own calculations - all on real time basis.
8. We have partnered with leading payment solutions provider. Our partnerships offer our clients the ability to integrate 3rd party solutions in a way that is convenient and secure.
9. Zenoti is available as a native mobile application on iOS and Android, providing users with the flexibility to manage online bookings on the go.

ZENOTI FAQs

ZENOTI FAQs

Below are some frequently asked questions for ZENOTI.

Q. What type of pricing plans does ZENOTI offer?

ZENOTI offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

For accurate pricing, contact Zenoti directly.

Q. What are the main features of ZENOTI?

ZENOTI offers the following features:

  • Activity dashboard
  • Activity management
  • Activity tracking
  • Ad hoc reporting
  • Appointment management
  • Attendance management
  • Automated billing
  • Automated scheduling
  • Automatic reminders
  • CRM
  • Calendar management
  • Check-in manager
  • Client database
  • Client portal
  • Commissions management
  • Contract management
  • Customizable reporting
  • Drag & drop interface
  • Electronic payments
  • Email invitations & reminders
  • Email marketing
  • Employee management
  • Employee portal
  • Employee self service
  • Gift card system
  • HIPAA compliance
  • Image library
  • Instructor scheduling
  • Inventory control
  • Inventory management
  • Locker management
  • Loyalty program
  • Payment processing
  • Payroll management
  • Point of Sale (POS)
  • Recurring appointments
  • Referral program
  • Registration management
  • Reporting & statistics
  • Sales analytics
  • Sales reporting
  • Social network marketing
  • Task scheduling
  • Wait list

Q. Who are the typical users of ZENOTI?

ZENOTI has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does ZENOTI support?

ZENOTI supports the following languages:

English

Q. What type of pricing plans does ZENOTI offer?

ZENOTI has the following pricing plans:

Subscription

Q. Does ZENOTI support mobile devices?

ZENOTI supports the following devices:

Android, iPhone, iPad

Q. What other apps does ZENOTI integrate with?

ZENOTI integrates with the following applications:

BirdEye, Facebook, Google Analytics, QuickBooks Online Advanced, Stripe, Twitter, Xero, Xero

Q. What level of support does ZENOTI offer?

ZENOTI offers the following support options:

Online Support, Video Tutorials, Knowledge Base, Phone Support, FAQs