Job management for trade services & project based industries
4.2/5 (52 reviews)AroFlo is a full featured job management solution for the trades and construction industries that enables organizations of all sizes to automate workflows and streamline administrative tasks. The platform is accessible across a range of mobile devices, enabling users in the field or in the office to stay connected and in full control of their staff and business. The solution’s features help users track jobs, schedule staff, create quotes, record labor, send invoices, order materials, take payments and more.
AroFlo’s job management and tracking features allows users to view all resources and technicians, schedule work weeks in advance, as well as track periodic maintenance. The integrated time billing and timesheet allows time to be booked out directly against a task, ensuring labour costs are allocated correctly. Users can drag and drop to assign field staff to jobs in real time within the calendar, including automatic updates on job changes sent to crews of staff.
AroFlo’s job quoting and estimating capabilities enable users to gain full visibility on estimated costs versus actual costs of a project. Users can set templates from existing quotes for repetitive tasks, as well as import templates into new quotes and adjust quantities for each project. Users can also generate online invoices from out in the field for prompt customer payments. The work order email import feature helps reduce response time to clients by automatically creating a job card including all relevant attachments.
AroFlo helps users automate and manage OH&S and compliance processes across the entire organization with risk assessments, JSAs, and predefined compliance checklists. Automatic notifications and alerts notify staff and management of any issues or incidents immediately. Inventory management features enable users to track parts and materials on the job, and organize stock into multiple locations. AroFlo’s mobile barcode scanner enables users to book materials or add parts to a purchase order.
Pros
It does most things reasonably well. Allows us to create service jobs, allocate the jobs to service techs and to monitor progress in the field. It combines this with basic inventory/spare parts management for our warehouse and field service vans. We use its ability to upload photos and video to share information with office based service staff and we also use its ability to automatically email on the creation of a Task Note, to send spare part replenishment requests to our spare parts department. It also allows us to create invoices and Purchase orders in AroFlo. Its ability to link prior jobs through the Asset history is extremely valuable to review the history of problematic machines. All in all, it provides a fairly seamless one stop system.
Cons
1. That it's inventory management is basic. While you can set min. stock level alerts there is no ability to set stock reorder levels making restocking/ordering a very time consuming process.
2. We can only set one location per inventory item which means none of our fleet of service vehicles can have stock locations set at a van level making it difficult for service techs to find parts in their vans as we carry many hundreds of parts in each van.
3. Producing professional looking invoices, forms, quotes etc. in AroFlo is extremely difficult even if AroFlo themselves are engaged to produce RTF layouts it appears to be very restricted in what it is able to accomplish.
4. AroFlo insist on constantly tweaking layouts and moving things around. Sometimes it feels like everytime you open it up you have to relearn where things are. Stop changing things constantly AroFlo!
Thank you for taking the time to review our product we will pass on your feedback on to development
From day 1 Aroflo changed my life and the way I conducted business in amazing ways. Paper was thrown out and all procedures were systemised and streamlined. Costs were identified and cut and the staff loved it. I had thoroughly investigated the competitors and cannot speak more highly of Aroflo.
I now live overseas for 6-8 months per year with my core operation more profitable than ever and starting multiple businesses as a result of this product. Please feel free to contact me for more info.
LOVE IT !
Pros
Start-to-finish job management record hours, materials, expenses and notes against tasks
Centralised dashboard view all tasks in `real time
Complete field mobility run your business remotely
Power scheduling calendar manage and assign staff to jobs from any location
Powerful and easy-to-use job estimating software instantly and accurately quote on-site
Real time invoicing immediately turn jobs into invoices, even out on the job
Accounting integration combine AroFlo with Xero, MYOB, Reckon, QuickBooks and SAASU
Purchase orders and stock control place orders from the field or office
Order direct from suppliers with integrated online supplier catalogues
Electronically manage timesheets increase billable hours
Assign customised checklists to tasks for OH&S and compliance requirements
GPS tracking assign your closest field worker to urgent jobs
Attach documents and upload photos directly to tasks
Full contractor management and optional contractor access
Optional remote client access 24/7 interface for clients to register service calls
Dynamic report with up-to-date tracking of your business
User friendly interface designed for hand-held devices and big, grubby hands
Cons
The odd work around which usually get fixed in good time.
I have loved using Aroflo because it's made my life easier by having everything but our final accounting done through it. Having the guys timesheets, inventory, real time scheduling, reporting and compliance all kept within the one package has meant that running our business has become a smooth machine rather than the paper trail of double handling it used to be. We've been able to go completely paperless by using the system with 2 screens which has also been great. I was sold within the first year when we more than doubled our turnover just by billing out the time we were actually on site! We also receive payment on completion of all private jobs which means zero bad debts, all because we can see exactly what's going on in our business at all times. And last but not least, the support team at Aroflo are exceptional in their patience and effort at resolving any issues that arise which has been an absolute essential element of our experience using this system. Keep up the good work!
Pros
The scheduling was the biggest game changer for our business, just being able to colour code our tradies, move them around, swap jobs and see in real time where they are so that adjustments can be made quickly when jobs go quicker or slower than expected. The fact you can access Aroflo from any device with an internet connection is also such a good benefit
Cons
Back in 2011 when we set this up there was very little help with regards to setting up invoice and quote templates and that took a long time to get right at the outset and so delayed implementation considerably
Thank you for your great review, things have come a long way since 2011 we are so happy AroFlo has made such a big change to the way you run your business
Overall I am very happy with AroFlo, I am very picky about how everything is going to work which is this far working out well. However I do very much get the feeling that you only get out of AroFlo what you put in and in speaking to several people (non referral from you guys) I now know they are not seem aware they are not using the system optimally. Austlift for example we work with and spoke to, they have setup the system with only one business unit despite having outlets in most major Australian cities. The reason I know this is when we spoke to them, they complained that they couldn't tell which state the stock was in when looking in the system. Maybe calling clients once they are setup to ask them about issues would be advantageous to you guys so you can make sure there people are getting the most out of the system and therefore be happier with it.
Pros
The ability to customise the way most things operate, to adjust what AroFlo does around the business rather than the other way around. The layout is easy to understand and use. Customer support is great, being able to call and get an answer is the best feature, just getting an answer quick makes life so much easier. I also use the live chat quiet a bit for less complicated questions.
Cons
There is some areas of AroFlo that could be more automated or have the options to be. For example you already have an arrived on site checklist item most the time there should be an option for this to automatically change job status to 'in progress' as techs often seem to forget. Also the custom form being a bit smarter would be great, the ability to have the answer to questions alter the other questions asked later on or even change the default print layout.
Doing something about jobs with multiple order numbers would be great, we can be doing 7 services at the moment and each have a different order number, so we have to create 7 jobs. If there was a way AroFlo could manage this situation better it would save us a lot of time. Wether there was a easy way to clone task info or have multiple orders and invoices from one task.
Thank you for taking the time to review our product we will pass on your feedback on to development
Pros
Easy to collaborate and upload project information to share with other staff. Easy to track who has made changes to documents/email records.
Cons
Email integration is shaky and doesn't always send/receive. Recommended/requested improvements or reported errors are not often attended to.
Thank you for taking the time to review our product.
We recently put significant resources into improving our email system within AroFlo and believe it's much more robust.
If you experience any new problems it would be most appreciated if you could report these issues via the AroFlo help menu, https://help.aroflo.com/display/office/Submit+a+Support+Request
AroFlo receive a significant number of requested improvements on a daily basis. Our management team process and collate these requests, prioritising based on severity, impact and popularity and allocate resources based on that process. Reported bugs are always investigated and actioned based on priority, high impact issues are always actioned ASAP. If you an issue that you consider high impact please contact our Customers Service team as a matter of urgency.
Pricing starts from $39 per month per user with AroFlo Go
Pricing starts from $150 per month for three active users
Enterprise pack: $1200 per month for fifty active users
Add active users: $50 per month
Add other user $10 per month
Below are some frequently asked questions for AroFlo.
AroFlo offers the following pricing plans:
Starting from: US$39,00/month
Pricing model: Subscription
Free Trial: Available
Pricing starts from $39 per month per user with AroFlo Go
Pricing starts from $150 per month for three active users
Enterprise pack: $1200 per month for fifty active users
Add active users: $50 per month
Add other user $10 per month
AroFlo offers the following features:
AroFlo has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
AroFlo supports the following languages:
English
AroFlo has the following pricing plans:
Subscription
We do not have any information about what devices AroFlo supports
AroFlo integrates with the following applications:
Authorize.net, Braintree, Google Calendar, MYOB Essentials, MYOB Essentials, QuickBooks, Saasu, Stripe, Xero, Xero
AroFlo offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
We have 8 field technicians attending dozens of service jobs a day, using many spare parts. AroFlo allows us to maintain control of all these jobs through the many different stages that each job progresses through. I like the integration of service job creation and allocation, with spare parts inventory control, job status monitoring and finally invoicing.