STACK

The customer support is top notch with instant and clear replies with real people. The learning curve for creating takeoff's is very user friendly.

The proposal generation is limited on what you can show or customize with the layout.

The trainer was knowledgeable and polite, but software itself was clunky and over complicated. Too many options with slight variations for the same things.

My experience with Stack’s customer service has been the worst I have ever encountered. I am a new business owner in the construction industry in Florida. We do have a good network of clients, but it is small, and I told the salesman that I only do a handful of new builds a year and I could not justify Stack’s high yearly rate. The “demo” for stack only comes with 10 measurements and he insisted I would see the value once I had full access the system. He also offered a 25% discount if I completed the sale with him on the phone (a tactic to push you into a rushed decision which I stupidly fell for). I said I would try it out and we went through the purchasing process. Again, feeling as though I was against the clock and trying to rush through while on the phone, I did not click the terms and conditions link. I was then set up for 3 trainings, each an hour long. A lot of training, for an easy-to-use program…After the first training it became abundantly clear this program would bring no value to my company. No harm no foul right? I contacted the Customer service rep and informed them that, as I thought, this program was not right for me, and I would like a refund. It was inside a week, and I had not produced anything close to a useable quote. I stay very busy, and do not have time to take classes on how to constantly update this software. I was contacted a day or so later by [SENSITIVE CONTENT] to inform me that, even though it is against their policy to issue ANY refunds

Anyone who can operate a computer can get into the program and start doing takeoffs immediately.

It would really be helpful for there to be a go-back/undo function. I wish there were some more filter options. Most all of these have been listed by our team on the feature requests.