UpKeep

Mobile computerized maintenance management software

4,7 /5 (1179 reviews) Write a Review!

UpKeep Overview

What is UpKeep?

UpKeep is a cloud-based CMMS (computerized maintenance management system) designed to be used on mobile devices, and suitable for a range of industries including manufacturing, construction, distribution, warehousing, utilities, hotels, restaurants, food processing, churches, education, and more. The system allows users to manage maintenance planning and work orders on-the-go, with tools for work order creation, prioritization, signature capture, image annotation, asset data import, barcode scanning, inventory management, chat & collaboration, invoice creation, and more.

UpKeep allows users to create custom work orders for multiple purposes, such as creating checklists and measuring values, using templates and form items. Files, pictures, and parts can all be added to tasks, and users can prioritize work orders according to their urgency. Work orders and invoices can be created in PDF format, and emailed or printed. Asset data can be imported into UpKeep from existing records, and barcodes assigned to parts or assets, which can be scanned to add them into work orders. Users can create recurring schedules for preventative maintenance, and reserve or schedule individual parts to be used for specific work orders. Inventory can be managed by location, and part history tracking allows users to see where each part has been used.

UpKeep automatically sends users push notifications and alerts in real time to inform them of any task updates or issues with equipment. Sensors can be integrated to enable real-time asset monitoring, and users can create triggers to automatically generate maintenance requests when specific conditions are reached. More than 50 different sensor types are supported, and users can view detailed reports of sensor data, such as humidity, tilt, temperature, and more. UpKeep also allows users to collaborate with real-time in-app chat for discussing issues or sharing updates, and reports on completed tasks, spend, and any recurring issues.

UpKeep Overview

Pricing

Starting from
US$29,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Starter: $25 per user, per month (billed annually) or $30 per user, per month (billed monthly)

Professional: $40 per user, per month (billed annually) or $48 per user, per month (billed monthly)

Business Plus: $70 per user, per month (billed annually) or $79 per user, per month (billed monthly)

Enterprise plans are available on request.


UpKeep Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Sensors can also be integrated with UpKeep, allowing users to monitor readings in real-time, and automate maintenance requests based on predefined thresholds
Sensors can also be integrated with UpKeep, allowing users to monitor readings in real-time, and automate maintenance requests based on predefined thresholds
Sensors can also be integrated with UpKeep, allowing users to monitor readings in real-time, and automate maintenance requests based on predefined thresholds
UpKeep video UpKeep screenshot: Sensors can also be integrated with UpKeep, allowing users to monitor readings in real-time, and automate maintenance requests based on predefined thresholds UpKeep screenshot: UpKeep screenshot: UpKeep screenshot: UpKeep screenshot: UpKeep screenshot: Sensors can also be integrated with UpKeep, allowing users to monitor readings in real-time, and automate maintenance requests based on predefined thresholds UpKeep screenshot: Sensors can also be integrated with UpKeep, allowing users to monitor readings in real-time, and automate maintenance requests based on predefined thresholds

UpKeep Reviews

UpKeep Reviews

Overall rating
4,7
/
5
Excellent
813

Very good
329

Average
34

Poor
3

Terrible
0

Value for Money
4,6
Features
4,4
Ease of Use
4,6
Customer Support
4,8
97% recommended this app
Dirk K.

Crucial Team Management

This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.


Rick D.

Perfect CMMS for my Needs

Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the fact that our Operations Manager sees everything that I do, from creation of work orders, to updates, and completion of work orders.


Aaron W.

Simple and Effective

Great so far. Looking forward to getting my direct reports involved in developing the system


Jamie P.

A very strong start, but a long way to go yet.

We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.


Matt L.

Software that works for you.

Overall the software is working as it was advertised to us. The nice piece about this software is that it integrates an asset management system with a work order system as well as consumable inventory. We like the preventive side as well. The software can send reminders and reoccurring tickets to jobs that happen on a cycle. The key to a product is how well things can be tracked and searched for later on. The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset. That will help with building a budget for replacements and accurate reports. Its nice that we can integrate maintenance and IT together as well as inventory into one platform.


Dirk K.
Industry: Real Estate
Company size: 11-50 Employees

Crucial Team Management

Used Daily for 1-5 months
Reviewed on 2019/07/29
Review Source: Capterra

This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.

Pros

Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it.

Cons

The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it.

Response from UpKeep Technologies

Hi Dirk,

Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small.
The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level.

If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource.

Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Rick D.
Industry: Religious Institutions
Company size: 51-200 Employees

Perfect CMMS for my Needs

Used Daily for Free Trial
Reviewed on 2020/08/13
Review Source: SoftwareAdvice

Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the fact that our Operations Manager sees everything that I do, from creation of work orders, to updates, and completion of work orders.

Pros

The free features are perfect for my use. My day is all about work orders, and being able to manage these work orders easily makes my day easier. We used to use paper work orders, which I had to fill out, file, and then track in another file. I would then need to create a separate report to send to the property team for review. I like having the ability to have everything in one place, without having to create so many separate reports.

Cons

Nothing about this software is difficult to use. I do wish more was offered in the free version, such as reporting. I was able to use it during the free trial, but now am using the free version, in which reporting is only available in paid versions. I understand that this is how the company makes money, and I will be making the switch to a paid version when it is approved in our new budget.

One thing that bugs me and hope gets fixed, is during the work order creation. I have over 120 locations and sub-locations. When I create a work order and choose the location, you should be able to begin typing the location in the box and it should self-populate the box. Right now, only the main locations will self-populate, not the sub-locations. I only have three main locations, and all the rest are sub-locations, so I have to scroll to search for the exact location I need. It's nothing major, but just an annoyance, and I hope this will be fixed soon so that any location will self-populate the box when you begin typing it.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 9.0/10

Aaron W.
Industry: Mechanical or Industrial Engineering
Company size: 201-500 Employees

Simple and Effective

Used Daily for 1-5 months
Reviewed on 2020/12/15
Review Source: SoftwareAdvice

Great so far. Looking forward to getting my direct reports involved in developing the system

Pros

The ease of access and functionality with a user friendly interface that is simple to use.

Cons

To log plant/equipment delays (breakdowns) as one large database with multiple cells to populate

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jamie P.
Industry: Events Services
Company size: 11-50 Employees

A very strong start, but a long way to go yet.

Used Daily for 1+ year
Reviewed on 2019/02/28
Review Source: Capterra

We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.

Pros

I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

Cons

RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue.

1) duplicates pop up constantly and they don't go away easily.
2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating.
3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them.
4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Matt L.
Industry: Information Technology & Services
Company size: 1 001-5 000 Employees

Software that works for you.

Used Daily for 1-5 months
Reviewed on 2020/12/15
Review Source: SoftwareAdvice

Overall the software is working as it was advertised to us. The nice piece about this software is that it integrates an asset management system with a work order system as well as consumable inventory. We like the preventive side as well. The software can send reminders and reoccurring tickets to jobs that happen on a cycle. The key to a product is how well things can be tracked and searched for later on. The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset. That will help with building a budget for replacements and accurate reports. Its nice that we can integrate maintenance and IT together as well as inventory into one platform.

Pros

We transitioned from another work order software. We shopped for a solid work order software that would meet our needs. We were very specific as to what we wanted, since we out grew our old software. We wanted a product that would automate our day to day jobs as well as keep track of our assets. This software is very easy to use and you can customize it to fit your specific needs. We like that pictures can be added to the job ticket. It is also nice to assign work orders to "teams" rather than individually assigning tickets to specific people then back again. Everyone in the team can update and apply their time to the ticket. The upkeep app is also very handy when out in the field.

Cons

The integration to our district was pretty smooth, however we did a lot of planning to make this as seamless as possible. I don't have anything negative to say about the software, things that the software cannot do have work arounds. At the end of the day, everything works, that is all that matters. As time goes on more maybe there will be something that needs improved, however customer support is very helpful and I'm sure they will solve the issues that may arise.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9/10
Based on 1 179 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

UpKeep Pricing

UpKeep Pricing

Starting from
US$29,00/month
Free Trial
Free
Subscription
Value for money

Starter: $25 per user, per month (billed annually) or $30 per user, per month (billed monthly)

Professional: $40 per user, per month (billed annually) or $48 per user, per month (billed monthly)

Business Plus: $70 per user, per month (billed annually) or $79 per user, per month (billed monthly)

Enterprise plans are available on request.

Starter: $25 per user, per month (billed annually) or $30 per user, per month (billed monthly)

Professional: $40 per user, per month (billed annually) or $48 per user, per month (billed monthly)

Business Plus: $70 per user, per month (billed annually) or $79 per user, per month (billed monthly)

Enterprise plans are available on request.

Value for Money
4,6/5
Based on 1 179 user ratings
Compare value for money rating with alternatives
Compare with alternatives

UpKeep Features

UpKeep Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,4/5
Based on 1 179 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for UpKeep

Additional information for UpKeep

Key features of UpKeep

  • Asset data import
  • Asset management
  • Barcode scanning
  • Company request portal
  • Custom form fields
  • Dashboard & reporting
  • Enhanced scheduling
  • File & photo storage
  • Inventory management by location
  • Invoice PDF printing & emailing
  • Part history tracking
  • Preventative maintenance scheduling
  • Real-time chat
  • Real-time push notifications
  • Recurring tasks
  • Request status tracking
  • Signature capture
  • User access controls
  • Video uploading
  • Work order PDF printing & emailing
  • Work order prioritization
  • Work order templates

Benefits

  • Notifications and alerts are generated in real time, to inform users of any updates to tasks and asset failures.

  • Work orders can be customized to track notes, create checklists, and measure values, with the ability to set priority levels and add pictures, files, or parts to each individual task.

  • Data on existing assets can be imported, and users can scan barcodes on assets or parts to add them to work orders, reserve and schedule parts to be used in maintenance, and track part histories.

  • Branded, customized request portals can be created to allow requests to be made by anyone, from any device, with notifications for new requests, and the ability to track request statuses in real time.

  • Sensors can be integrated with UpKeep, allowing users to monitor assets in real time, define conditions to automatically trigger maintenance requests, view detailed sensor reports, and more.

  • UpKeep FAQs

    UpKeep FAQs

    Below are some frequently asked questions for UpKeep.

    Q. What type of pricing plans does UpKeep offer?

    UpKeep offers the following pricing plans:

    Starting from: US$29,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Starter: $25 per user, per month (billed annually) or $30 per user, per month (billed monthly) Professional: $40 per user, per month (billed annually) or $48 per user, per month (billed monthly) Business Plus: $70 per user, per month (billed annually) or $79 per user, per month (billed monthly) Enterprise plans are available on request.

    Q. What are the main features of UpKeep?

    UpKeep offers the following features:

    • Asset data import
    • Asset management
    • Barcode scanning
    • Company request portal
    • Custom form fields
    • Dashboard & reporting
    • Enhanced scheduling
    • File & photo storage
    • Inventory management by location
    • Invoice PDF printing & emailing
    • Part history tracking
    • Preventative maintenance scheduling
    • Real-time chat
    • Real-time push notifications
    • Recurring tasks
    • Request status tracking
    • Signature capture
    • User access controls
    • Video uploading
    • Work order PDF printing & emailing
    • Work order prioritization
    • Work order templates

    Q. Who are the typical users of UpKeep?

    UpKeep has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does UpKeep support?

    UpKeep supports the following languages:

    English

    Q. Does UpKeep support mobile devices?

    UpKeep supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does UpKeep integrate with?

    UpKeep integrates with the following applications:

    Magpie Property Management, SensrTrx, Slack, Slack, Zapier

    Q. What level of support does UpKeep offer?

    UpKeep offers the following support options:

    Online Support, FAQs, Video Tutorials, Knowledge Base, Phone Support