OnBoard from Passageways is more than a board portal. It is a revolutionary collaboration tool that makes meetings easier and better than ever for 1000s of users from growing startups to Fortune 1000 organizations. Designed for the end-user from the start and can be used on any computer or mobile device. Managers and directors will experience improved meetings and time savings to focus on real strategic discussions and operational outcomes. Start a no-strings, full-feature, 30-day free trial.
Pros
Easy to learn both from an Admin and end user! Security measures of OnBoard! Great support team truly makes this tool excel above others!
Cons
While building an agenda, sometimes it takes a long time to save edits. This can be frustrating and has resulted in having to re-type edits as they did not save properly. Currently email attachments aren't able to be uploaded to OnBoard without saving the document. Unable to program default admins to all new items vs. currently only individual/creator is default admin. As the owner of the OnBoard tool, I have to rely on others to assign permissions and ensuring human error doesn't happen. It's difficult to assist board admins or board users without access. It would be great to have a Super/Master Admin role which will automatically be assigned with Admin rights.
Please see my review comments
Pros
There are numerous things I like about this software! I appreciate how easy the software is to use. It has saved me hours of compiling paper documents for a board book. I can upload information as it comes to me in multiple file formats, and can reorganize the documents within the book effortlessly. When I first started using OnBoard, there were a few features that I had on my "wish list" (I wish it could do "x")--and the developers are so on top of things that I have seen many of my wishes come true as implemented features. They continually refresh the software to make it easier--not add extra steps like you can find with other software. And most of all, I value the immediate attention and service I receive from the team. They always pick up my call, and have an answer or solution ready.
Cons
There's a few minor things that could be tweaked, but overall it's an easy, clear and efficient system that has saved hundreds of hours and resource time and reduced the risk of mailing board books to members that live outside of our immediate area.
OnBoard has completely revolutionised the way we organise and hold board meetings. Due to the nature of our organisation, our trustees and board sub-committees hold a large number of meetings throughout the year. In the past, this caused a huge amount of overhead for our Company Secretary and EA's who organise the meetings, put together board packs, etc.
OnBoard provides us with an easy to use platform for our admins to organise these meetings, create board packs, hold votes/approvals, and obtain signatures when necessary. What would previous take days our hours, now takes minutes.
Pros
Overall, the simplicity of OnBoard is it's strongest feature. With minimal training, our admins were able to quickly begin creating meetings and board packs. Simply put, OnBoard is a highly effective system that does exactly what we need it to do, without a mass of unnecessary features.
It's also worth commenting on the strength of Passageways customer support. Our account manager worked very closely with us through every step of the implementation process, helping us with the initial setup of the system as well as training for our admins. Passageways also setup a number of training sessions for our Trustees, ensuring they were completely comfortable using the platform before go-live, which has lead to a high level of user adoption.
Cons
There is very little to dislike, however the left to right menu layout may be slightly confusing to some users who may be more familiar with a traditional top-down/webpage layout.
Prior to OnBoard, our board was exhausted and overwhelmed by the amount of paperwork they were receiving in their board packets. The board packets were averaging around 75-100 pages, and when you have 20 board members, they would take hours to print. It was a big waste of time and expenses. Creation of the board packet was an entirely separate time-sucker, as the Table of Contents had to constantly be adjusted. Since the portal, not only have the board appreciated the lack of paper and the convenience of being able to click to what they need, but we have saved hundreds in staff pay (and frustration!) of creating manual board packets!
Pros
OnBoard's Resource option has proven to be so valuable for our agency. We do not have an intranet or any one central location that board and staff can communicate and share documents, and the documents are constantly being updated. The Resource library has been great to keep the most updated documents all in one place.
The customer service is impeccable!! Their team is very helpful, receptive, and very competent. The rep has been great to work with.
Cons
There's not much negative to say about OnBoard. It is reasonably priced and though they have been making many updates lately, it is because they are listening to their customer's needs.
The training and support staff are top-notch. I work with a very experienced board and several have commented that it is one of the better portals they have encountered. I always get a REAL PERSON within a few seconds of calling their support line and they have ALWAYS been able to answer my questions. They take feature requests seriously. I highly recommend them for any board looking to have a better environment for communication and collaboration.
Pros
I researched more than 15 portals before deciding to go with OnBoard. The price and ease of use made the decision very easy for us. It is a clean and intuitive interface with lots of power behind the scenes.
Cons
There are some features like alphabetizing by Last Name or First Name that change depending on which page you are on in the portal which adds some confusion. I'd like the Dashboard design to allow for more more customization.
Contact Passageways for detailed pricing information.
Below are some frequently asked questions for OnBoard.
OnBoard offers the following pricing plans:
Free Trial: Available
Contact Passageways for detailed pricing information.
OnBoard offers the following features:
OnBoard has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
OnBoard supports the following languages:
English
We do not have any information about what OnBoard pricing plans
OnBoard supports the following devices:
Android, iPhone, iPad
OnBoard integrates with the following applications:
Microsoft Outlook, Office 365
OnBoard offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
We are extremely happy with our decision to use OnBoard! We've been very pleased with our CSMs. Recently we rolled out OnBoard to 2 boards and the rep conducted 3 training sessions for our board members with very short notice. It's been great working with her! When reaching out to her, she's been very quick to respond or forward my email on to tech support.