About Acknow

AcKnow is a cloud-based knowledge management system that offers SMBs a single and centralized platform from which to create, monitor and improve knowledge based support workflows. Incorporating a built-in WYSIWYG editor, omnisearch technology, gamification mechanisms, messaging and collaboration tools as well as reporting and statistics capabilities, AcKnow aims to provide users with a comprehensive knowledge management solution for customer service, technical support and IT helpdesk departments.

With the user-friendly WYSIWYG editor, users can create and edit articles easily with attached files and added tags. The AcKnow content management system also grants users access and version control, enabling users to publish content for external users as well as retain internal copies for editing. To help users build their knowledge base efficiently, AcKnow allows users to import existing documents and export articles in Word, PDF and text formats. By supporting categorization, tags and omnisearch technology, AcKnow ensures users can find necessary articles, file attachments and users quickly. Users can also access a terminology glossary and collect feedback in order to evaluate and maintain quality content.

AcKnow employs social mechanics to inform individuals, providing users with a news feed to track their favorite topics, articles and authors. With gamification capacity, AcKnow permits users to create badges with the intention of motivating and engaging employees in the knowledge management process. Other AcKnow features include defined role-based permissions, an inbuilt messenger to promote collaborative editing, an activity dashboard with actionable widgets to help users prioritize tasks and a statistics module to enable users to analyze global, individual and team metrics.

Key benefits of Acknow

  • AcKnow includes an inbuilt WYSIWYG editor, allowing users to create knowledge base articles with multimedia content easily.
  • AcKnow incorporates omnisearch technology, helping users to find articles, files, terms and other users quickly.
  • Users have access to comprehensive statistics and reporting tools, enabling users to control vital key performance indicators effectively.
  • AcKnow supports a glossary with which enterprises can unify their terminology and maintain consistency across all articles.
  • Users can import existing documents from Word, PDF and other formats, ensuring they are instantly available and editable in the knowledge management platform.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

    View tasks and statistics on AcKnow dashboard
    Search through articles & files with omnisearch
    Determine role-based permissions
    Create articles with user-friendly WYSIWYG editor
    Analyze global, individual & team metrics with the statistics module
    View 6 more
    Acknow video Acknow screenshot: View tasks and statistics on AcKnow dashboard Acknow screenshot: Search through articles & files with omnisearch Acknow screenshot: Determine role-based permissions Acknow screenshot: Create articles with user-friendly WYSIWYG editor Acknow screenshot: Analyze global, individual & team metrics with the statistics module

    Features

    Total features of Acknow: 35

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Ad hoc Analysis
    • Cataloging/Categorization
    • Collaboration Tools
    • Communication Management
    • Content Library
    • Content Management
    • Customizable Categories
    • Dashboard Creation
    • Data Import/Export
    • Data Storage Management
    • Decision Support Software
    • Document Review
    • Document Storage
    • Employee Self Service
    • Feedback Management
    • File Management
    • Full Text Search
    • Gamification
    • Knowledge Base Management
    • Monitoring
    • PDF Conversion
    • Prioritization
    • Problem Management
    • Progress Reports
    • Reporting & Statistics
    • Role-Based Permissions
    • Search/Filter
    • Self Service Portal
    • Summary Reports
    • Tagging
    • Version Control
    • WYSIWYG Editor

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    Reviews

    Overall rating

    5 /5
    (2)
    Value for Money
    5/5
    Features
    5/5
    Ease of Use
    5/5
    Customer Support
    5/5

    Already have Acknow?

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    Write a Review!
    Showing 5 reviews of 2
    Anna Z.
    Overall rating
    • Industry: Telecommunications
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent knowledge base system

    Reviewed on 2017/02/27

    Acknow is very easy to use and manage. We use it for our customer service and tech support team....

    Acknow is very easy to use and manage. We use it for our customer service and tech support team. Acknow improve our support service and helps it to solve different problems in a shorter time. Its features allows to create articles with different content and link it with our documents.
    The Customer Service Acknow is brilliant. They are always friendly, helpful and quick for response. It's really great!

    Marina K.
    Overall rating
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Perfect balance between price and quality

    Reviewed on 2017/01/20

    Great software for knowlege managment, might be useful not just for support department but whole...

    Great software for knowlege managment, might be useful not just for support department but whole compony. Helps to save money and time, simple in using.

    Response from The Invaders

    Thank you for your opinion!

    Acknow FAQs

    Below are some frequently asked questions for Acknow.

    Acknow offers the following pricing plans:

    • Starting from: US$20,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    AcKnow offers 4 price plans. Starter: $20/month billed annually for 5 users, all features and 15 Gb. Team: $80/month billed annually for 20 users, all features and 25 Gb. Business: $400/month billed annually for 100 users, all features and 50 Gb. Enterprise: To receive a custom enterprise quote, contact AcKnow directly.

    We do not have any information about Acknow features

    Acknow has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Acknow supports the following languages:

    English

    Acknow supports the following devices:

    We do not have any information about what integrations Acknow has

    Acknow offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

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