
About Acknow
AcKnow is a cloud-based knowledge management system that offers SMBs a single and centralized platform from which to create, monitor and improve knowledge based support workflows. Incorporating a built-in WYSIWYG editor, omnisearch technology, gamification mechanisms, messaging and collaboration tools as well as reporting and statistics capabilities, AcKnow aims to provide users with a comprehensive knowledge management solution for customer service, technical support and IT helpdesk departments.
With the user-friendly WYSIWYG editor, users can create and edit articles easily with attached files and added tags. The AcKnow content management system also grants users access and version control, enabling users to publish content for external users as well as retain internal copies for editing. To help users build their knowledge base efficiently, AcKnow allows users to import existing documents and export articles in Word, PDF and text formats. By supporting categorization, tags and omnisearch technology, AcKnow ensures users can find necessary articles, file attachments and users quickly. Users can also access a terminology glossary and collect feedback in order to evaluate and maintain quality content.
AcKnow employs social mechanics to inform individuals, providing users with a news feed to track their favorite topics, articles and authors. With gamification capacity, AcKnow permits users to create badges with the intention of motivating and engaging employees in the knowledge management process. Other AcKnow features include defined role-based permissions, an inbuilt messenger to promote collaborative editing, an activity dashboard with actionable widgets to help users prioritize tasks and a statistics module to enable users to analyze global, individual and team metrics.
Pricing starting from:
US$20,00/month
- Free Trial
- Subscription
Key benefits of Acknow
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$20,00/month
- Free Trial
- Subscription
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Features
Total features of Acknow: 35
- API
- Access Controls/Permissions
- Activity Dashboard
- Ad hoc Analysis
- Cataloging/Categorization
- Collaboration Tools
- Communication Management
- Content Library
- Content Management
- Customizable Categories
- Dashboard Creation
- Data Import/Export
- Data Storage Management
- Decision Support Software
- Document Review
- Document Storage
- Employee Self Service
- Feedback Management
- File Management
- Full Text Search
- Gamification
- Knowledge Base Management
- Monitoring
- PDF Conversion
- Prioritization
- Problem Management
- Progress Reports
- Reporting & Statistics
- Role-Based Permissions
- Search/Filter
- Self Service Portal
- Summary Reports
- Tagging
- Version Control
- WYSIWYG Editor
Alternatives
Axero Intranet

LiveAgent

Zendesk

DeskPRO

Reviews
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Write a Review!- Industry: Telecommunications
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent knowledge base system
Reviewed on 2017/02/27
Acknow is very easy to use and manage. We use it for our customer service and tech support team....
Acknow is very easy to use and manage. We use it for our customer service and tech support team. Acknow improve our support service and helps it to solve different problems in a shorter time. Its features allows to create articles with different content and link it with our documents.
The Customer Service Acknow is brilliant. They are always friendly, helpful and quick for response. It's really great!
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Perfect balance between price and quality
Reviewed on 2017/01/20
Great software for knowlege managment, might be useful not just for support department but whole...
Great software for knowlege managment, might be useful not just for support department but whole compony. Helps to save money and time, simple in using.
Response from The Invaders
Thank you for your opinion!
Acknow FAQs
Below are some frequently asked questions for Acknow.Q. What type of pricing plans does Acknow offer?
Acknow offers the following pricing plans:
- Starting from: US$20,00/month
- Pricing model: Subscription
- Free Trial: Available
AcKnow offers 4 price plans. Starter: $20/month billed annually for 5 users, all features and 15 Gb. Team: $80/month billed annually for 20 users, all features and 25 Gb. Business: $400/month billed annually for 100 users, all features and 50 Gb. Enterprise: To receive a custom enterprise quote, contact AcKnow directly.
Q. What are the main features of Acknow?
We do not have any information about Acknow features
Q. Who are the typical users of Acknow?
Acknow has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does Acknow support?
Acknow supports the following languages:
English
Q. Does Acknow support mobile devices?
Acknow supports the following devices:
Q. What other apps does Acknow integrate with?
We do not have any information about what integrations Acknow has
Q. What level of support does Acknow offer?
Acknow offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
Related categories
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