Firm Central

Law practice management software with billing and invoicing

3,7 /5 (62 reviews) Write a Review!

Firm Central Overview

What is Firm Central?

Firm Central is a cloud-based law practice software solution that centralizes data, documents and tools for managing firm activities and fulfilling client duties. Promising privacy and reliability, the service boasts 24/7 monitoring with continuous server uptime, encrypted data transmission and regular nightly backups. Optimized for access across all devices including tablet and smartphone, Firm Central ensures mobility and connectivity at anytime. From an intuitive online dashboard, features include case file and matter management for organizing contacts, tasks, notes, documents, communications and calendar events. Users can share information with colleagues and clients via web-based portal access and leverage full-text document indexing, with citation links to Westlaw and KeyCite flags automatically added to uploaded documents.

Firm Central’s Time & Billing software allows billable minutes to be tracked and recorded before generating invoices. Record keeping is simplified thanks to a built-in timer, pre-loaded ABA codes, LEDES 1998B Formatting and integration with QuickBooks Online for added accounting functions. The client portal then allows clients to securely view and settle outstanding invoices. In addition, the Deadline Assistant keeps track of important case deadlines and court dates with automatic updates, while Custom Forms and Westlaw Doc & Form Builder support the drafting of legal forms.

Firm Central Overview

Pricing

Starting from
US$40,00/month

Pricing options

Free Trial
Subscription
Value for money

CORE: $40 per user per month
ESSENTIAL: $65 per user per month, with Time & Billing
PREMIER: $105 per user per month, with Time & Billing and Deadline Assistant


Firm Central Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Connections technology provides platform connection points all accessible from the Firm Central homepage
The main Firm Central dashboard provides notifications, recent activities and pending tasks
Optimized for responsive access across all devices including tablets
Draft legal forms quickly and efficiently with Custom Forms and Westlaw Doc & Form Builder access
Firm Central promises document security, mobility, connectivity and efficiency
Customizable deadline tools allow for editing dates, renaming events, adding notes or removing calendar events
Easy billing and time tracking simplifies record-keeping with a built-in timer, pre-loaded ABA codes, LEDES 1998B Formatting, and QuickBooks integration
Firm Central video Firm Central video Firm Central screenshot: Connections technology provides platform connection points all accessible from the Firm Central homepage Firm Central screenshot: The main Firm Central dashboard provides notifications, recent activities and pending tasks Firm Central screenshot: Optimized for responsive access across all devices including tablets Firm Central screenshot: Draft legal forms quickly and efficiently with Custom Forms and Westlaw Doc & Form Builder access Firm Central screenshot: Firm Central promises document security, mobility, connectivity and efficiency Firm Central screenshot: Customizable deadline tools allow for editing dates, renaming events, adding notes or removing calendar events Firm Central screenshot: Easy billing and time tracking simplifies record-keeping with a built-in timer, pre-loaded ABA codes, LEDES 1998B Formatting, and QuickBooks integration

Firm Central Reviews

Firm Central Reviews

Overall rating
3,7
/
5
Excellent
27

Very good
14

Average
8

Poor
3

Terrible
10

Value for Money
3,4
Features
3,5
Ease of Use
3,6
Customer Support
4
66% recommended this app
Michael R.

Project management team has been incredible and made our transition seamless.

Total firm management from one platform and scalable for a big firm with lots of cases. Project management team has been an absolute godsend for us!


Nate P.

Excellent Case Management Software if integrated with Westlaw & Custom Forms etc.

Overall, our firm has had a great experience with Firm Central, but that is largely because of the additional add on products we integrated with Firm Central (Custom Form Builder, Company Investigator, Westlaw). If it was not for those seamlessly integrating with each matter it would not be worth the price.


David S.

A Good Start

It gave us a strong platform to work from


Bryce edward P.

A great system that may one day be magnificent.

Client/Matter management and organization. Document builder. Time/Expense billing and accounting.


Patricia W.

Buyer's Remorse

We especially liked the status feed. Customer service was fantastic. We just couldn't make operations run smoothly with most of our users on Macs. The WL integration was a big plus, but didn't outweigh the loss of other integrations.


Michael R.

Project management team has been incredible and made our transition seamless.

Used Daily for 1-5 months
Reviewed on 2018/05/30
Review Source: Capterra

Total firm management from one platform and scalable for a big firm with lots of cases. Project management team has been an absolute godsend for us!

Pros

The platform is so intuitive and the customization is superb. The system is quick and we have everything we need at our fingertips to run our firm for the foreseeable future.

I am blown away by how professional, prompt and helpful Project management team assigned to my account has been.I can't say enough good things about the team. they have gone above and beyond what I expected from Firm Central and stepped into the shoes of the tech assigned for my migration since he was away on vacation. Team helped us troubleshoot the migration process and we are up and running already with over 730 active lawsuits! AMAZING CUSTOMER SERVICE!

Cons

I would love a "batch" time entry option for the cases in which one task has been performed/applies to all.

Response from Thomson Reuters

Hello Michael,
Thank you very much for for the positive review of Firm Central. We are thrilled to hear that you've had such a positive customer experience! Please utilize the many resources we have available as you continue to use the product and don't hesitate to reach out with questions. Thank you for your business!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nate P.
Industry: Legal Services
Company size: 11-50 Employees

Excellent Case Management Software if integrated with Westlaw & Custom Forms etc.

Used Daily for 2+ years
Reviewed on 2019/08/26
Review Source: Capterra

Overall, our firm has had a great experience with Firm Central, but that is largely because of the additional add on products we integrated with Firm Central (Custom Form Builder, Company Investigator, Westlaw). If it was not for those seamlessly integrating with each matter it would not be worth the price.

Pros

This is a great Case Management system if your willing to invest the money to purchase the add on's like Custom Forms, Westlaw, Company investigator and etc. It can get extremely expensive however, our Firm saw the financial benefits in several ways once we committed to using all its features. The biggest benefit was the ability to automate the Custom Form Builder from data out of Firm Central.

Cons

The Firm Central Plug in for Outlook was terrible and unreliable. Firm Central should have put more focus on that aspect of the software because Lawyers and law firms live out of their email.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

David S.
Industry: Law Practice
Company size: 2-10 Employees

A Good Start

Used Daily for 1+ year
Reviewed on 2017/09/29
Review Source: Capterra

It gave us a strong platform to work from

Pros

I like the look and feel of the program. I like the stability. I love Deadline Assistant and I love the West Support

Cons

I really dislike the program because it has no email integration. Given that this is Firm Central, not having an email integration is not very "CENTRAL". I need a color-coded calendar, I also need an app that I actually can use on my smartphone. The current semi app really is not a good fit.

Response from Thomson Reuters

Dear Attorney Sergi,
Thank you for taking the time to review Firm Central. We are glad to hear it is generally is a good fit for your firm! We carefully listen to customer feedback and we're happy to say that desktop calendar integration does exist including a two-way sync with Outlook that as of this week, will now allow for color coding on your website calendars and on your desktop. To get the color coding on your desktop calendar please go to the Firm Central support page and download the most recent software release. Please call us with any questions at 1-888-287-8537. Thank you for being a valued customer!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Bryce edward P.

A great system that may one day be magnificent.

Used Daily for 1-5 months
Reviewed on 2018/05/10
Review Source: Capterra

Client/Matter management and organization. Document builder. Time/Expense billing and accounting.

Pros

Potentially any firm could be run on Firm Central almost exclusively. It's designed to contain anything and everything a firm could administratively need, and succeeds on most levels in that regard.

Customer service has been exceptional as well. Each member of the team that I have spoken to has been consistently helpful. In situations where they could not help me with my concerns, they took the information I provided back to their team to implement features on my recommendation - they even called me personally and excitedly announced the implementation of those features.

Cons

Some of the features show great potential; however, they remain half-measures and are therefore left underutilized.

For example, the platform offers a cloud drive functionality that automatically creates folders for each client and matter - but then nothing is actually saved in those folders automatically. The document builder only saves user input, not the document itself, and so the document must be downloaded and saved manually - and you're going to want to save them locally anyways, because anything saved in the Firm Central drive cannot be consistently accessed by other applications (e.g. e-filing service websites).

There are many other ambitious features here that will remain underutilized, but I've seen improvements just in the few months that I've been working with the program. Time will tell if these features will be fully implemented and incorporated into Firm Central's functionality.

Response from Thomson Reuters

Dear Mr. Edward,
We appreciate you taking the time to write a product review for Firm Central. We are happy to hear that most of the functionality is working very well for you. We will pass along your comments to the product development team as we prioritize enhancements based on our users feedback. Thank you very much for being a valued customer of Firm Central!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Patricia W.
Industry: Law Practice
Company size: 2-10 Employees

Buyer's Remorse

Used Daily for 6-12 months
Reviewed on 2020/03/24
Review Source: Capterra

We especially liked the status feed. Customer service was fantastic. We just couldn't make operations run smoothly with most of our users on Macs. The WL integration was a big plus, but didn't outweigh the loss of other integrations.

Pros

Very stable platform, no glitches or bugs. Love the customizable dashboard for matters and the "status" feed on each matter.

Cons

While "usable" on a Mac, it caused us a lot of version control issues. Mac users must download, save locally, and re-upload. We thought this was manageable inconvenience, but found that because one often downloads the same document, one's local drive will rename the file by adding (1) to the end of the file name, for example. If you want to maintain version control, you have to delete any local copies to save the file using the same name before you download. Far to labor intensive. Also, even though we are using lots of Westlaw products, the integration with WL wasn't worth the loss of integration with all other platforms. And once you sign the contract, you are stuck with it. No month to month option.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

User recommendation
7,9/10
Based on 62 user ratings
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Firm Central Pricing

Firm Central Pricing

Starting from
US$40,00/month
Free Trial
Subscription
Value for money

CORE: $40 per user per month
ESSENTIAL: $65 per user per month, with Time & Billing
PREMIER: $105 per user per month, with Time & Billing and Deadline Assistant

CORE: $40 per user per month
ESSENTIAL: $65 per user per month, with Time & Billing
PREMIER: $105 per user per month, with Time & Billing and Deadline Assistant

Value for Money
3,4/5
Based on 62 user ratings
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Firm Central Features

Firm Central Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Calendar Management
Case Management
Client Management
Client Portal
Collaboration Tools
Contact Management
Document Management
Document Storage
Expense Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Task Management
Third Party Integration
Workflow Management
Features
3,5/5
Based on 62 user ratings
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Categories

Additional information for Firm Central

Additional information for Firm Central

Key features of Firm Central

  • Access Deadline Assistant in Outlook
  • Automatic email alerts
  • Billing and time tracking
  • Built-in timer
  • Case & client history
  • Case and matter management
  • Client management
  • Conflict management
  • Contact management
  • Custom Forms builder tool
  • Daily data backups
  • Document management
  • Email management
  • Encrypted data transmission
  • Integration with QuickBooks
  • Legal research
  • Legal time & billing features
  • Manage calendar events
  • Matter management dashboard
  • Optimized for mobile devices
  • Scheduling
  • Secure law firm client portal
  • Share customized documents
  • Store records centrally
  • Task management
  • Time tracking
  • Track court deadlines
  • Trust accounting

Benefits

  • Firm Central places data, documents and tools into the cloud to centralize law practice management and secure connectivity across four core feature modules.
  • The matter management dashboard intuitively organizes case file contacts, task lists, associated case notes, legal documents, communications and scheduled events.
  • Time & Billing software tracks billable minutes with a built-in timer to create accurate invoices, while syncing with QuickBooks Online to eliminate data duplication.
  • Deadline Assistant calculates and manages court deadlines from multiple sources and places them into a single centralized calendar, sending automatic updates and reminders.
  • Custom Forms offers a word processor-like tool for building automated forms, before uploading them into the system for safely sharing throughout the whole firm.
  • Firm Central FAQs

    Firm Central FAQs

    Below are some frequently asked questions for Firm Central.

    Q. What type of pricing plans does Firm Central offer?

    Firm Central offers the following pricing plans:

    Starting from: US$40,00/month

    Pricing model: Subscription

    Free Trial: Available

    CORE: $40 per user per month ESSENTIAL: $65 per user per month, with Time & Billing PREMIER: $105 per user per month, with Time & Billing and Deadline Assistant

    Q. What are the main features of Firm Central?

    Firm Central offers the following features:

    • Access Deadline Assistant in Outlook
    • Automatic email alerts
    • Billing and time tracking
    • Built-in timer
    • Case & client history
    • Case and matter management
    • Client management
    • Conflict management
    • Contact management
    • Custom Forms builder tool
    • Daily data backups
    • Document management
    • Email management
    • Encrypted data transmission
    • Integration with QuickBooks
    • Legal research
    • Legal time & billing features
    • Manage calendar events
    • Matter management dashboard
    • Optimized for mobile devices
    • Scheduling
    • Secure law firm client portal
    • Share customized documents
    • Store records centrally
    • Task management
    • Time tracking
    • Track court deadlines
    • Trust accounting

    Q. Who are the typical users of Firm Central?

    Firm Central has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Firm Central support?

    Firm Central supports the following languages:

    English

    Q. What type of pricing plans does Firm Central offer?

    Firm Central has the following pricing plans:

    Subscription

    Q. Does Firm Central support mobile devices?

    We do not have any information about what devices Firm Central supports

    Q. What other apps does Firm Central integrate with?

    Firm Central integrates with the following applications:

    Microsoft Outlook, QuickBooks Online Advanced

    Q. What level of support does Firm Central offer?

    Firm Central offers the following support options:

    Video Tutorials, Online Support, Phone Support, FAQs