Firm Central

Law practice management software with billing and invoicing

About Firm Central

Firm Central is a cloud-based law practice software solution that centralizes data, documents and tools for managing firm activities and fulfilling client duties. Promising privacy and reliability, the service boasts 24/7 monitoring with continuous server uptime, encrypted data transmission and regular nightly backups. Optimized for access across all devices including tablet and smartphone, Firm Central ensures mobility and connectivity at anytime. From an intuitive online dashboard, features include case file and matter management for organizing contacts, tasks, notes, documents, communications and calendar events. Users can share information with colleagues and clients via web-based portal access and leverage full-text document indexing, with citation links to Westlaw and KeyCite flags automatically added to uploaded documents.

Firm Central’s Time & Billing software allows billable minutes to be tracked and recorded before generating invoices. Record keeping is simplified thanks to a built-in timer, pre-loaded ABA codes, LEDES 1998B Formatting and integration with QuickBooks Online for added accounting functions. The client portal then allows clients to securely view and settle outstanding invoices. In addition, the Deadline Assistant keeps track of important case deadlines and court dates with automatic updates, while Custom Forms and Westlaw Doc & Form Builder support the drafting of legal forms.

Pricing starting from:

US$40,00/month

  • Free Trial
  • Subscription

Key benefits of Firm Central

  • Firm Central places data, documents and tools into the cloud to centralize law practice management and secure connectivity across four core feature modules.
  • The matter management dashboard intuitively organizes case file contacts, task lists, associated case notes, legal documents, communications and scheduled events.
  • Time & Billing software tracks billable minutes with a built-in timer to create accurate invoices, while syncing with QuickBooks Online to eliminate data duplication.
  • Deadline Assistant calculates and manages court deadlines from multiple sources and places them into a single centralized calendar, sending automatic updates and reminders.
  • Custom Forms offers a word processor-like tool for building automated forms, before uploading them into the system for safely sharing throughout the whole firm.
  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    US$40,00/month

    • Free Trial
    • Subscription

    Images

    Connections technology provides platform connection points all accessible from the Firm Central homepage
    The main Firm Central dashboard provides notifications, recent activities and pending tasks
    Optimized for responsive access across all devices including tablets
    Draft legal forms quickly and efficiently with Custom Forms and Westlaw Doc & Form Builder access
    Firm Central promises document security, mobility, connectivity and efficiency
    Customizable deadline tools allow for editing dates, renaming events, adding notes or removing calendar events
    Easy billing and time tracking simplifies record-keeping with a built-in timer, pre-loaded ABA codes, LEDES 1998B Formatting, and QuickBooks integration
    View 8 more
    Firm Central video
    Firm Central video
    Firm Central screenshot: Connections technology provides platform connection points all accessible from the Firm Central homepage Firm Central screenshot: The main Firm Central dashboard provides notifications, recent activities and pending tasks Firm Central screenshot: Optimized for responsive access across all devices including tablets Firm Central screenshot: Draft legal forms quickly and efficiently with Custom Forms and Westlaw Doc & Form Builder access Firm Central screenshot: Firm Central promises document security, mobility, connectivity and efficiency Firm Central screenshot: Customizable deadline tools allow for editing dates, renaming events, adding notes or removing calendar events Firm Central screenshot: Easy billing and time tracking simplifies record-keeping with a built-in timer, pre-loaded ABA codes, LEDES 1998B Formatting, and QuickBooks integration

    Features

    Total features of Firm Central: 48

    • Access Controls/Permissions
    • Accounting
    • Activity Dashboard
    • Alerts/Notifications
    • Archiving & Retention
    • Automatic Backup
    • Automatic Billing
    • Bank Reconciliation
    • Billing & Invoicing
    • Budgeting/Forecasting
    • CRM
    • Calendar Management
    • Case Defined Timekeepers
    • Case Management
    • Case Notes
    • Client Management
    • Client Portal
    • Collaboration Tools
    • Completion Tracking
    • Conflict Management
    • Contract/License Management
    • Customizable Forms
    • Deadline Management
    • Docket Management
    • Document Classification
    • Document Generation
    • Document Management
    • Email Management
    • Expense Tracking
    • Full Text Search
    • General Ledger
    • Legal Case Management
    • Microsoft Outlook Integration
    • Mobile Access
    • Multi-Location
    • QuickBooks Integration
    • Records Management
    • Reminders
    • Rules-Based Scheduling
    • SSL Security
    • Staff Calendar
    • Status Tracking
    • Task Management
    • Time & Expense Tracking
    • Time Tracking
    • Timer
    • Trust Accounting
    • Version Control

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    Reviews

    Overall rating

    3,7 /5
    (62)
    Value for Money
    3,4/5
    Features
    3,5/5
    Ease of Use
    3,6/5
    Customer Support
    4/5

    Already have Firm Central?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 62
    Michael R.
    Overall rating
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Project management team has been incredible and made our transition seamless.

    Reviewed on 2018/05/30

    Total firm management from one platform and scalable for a big firm with lots of cases. Project...

    Total firm management from one platform and scalable for a big firm with lots of cases. Project management team has been an absolute godsend for us!

    Pros

    The platform is so intuitive and the customization is superb. The system is quick and we have everything we need at our fingertips to run our firm for the foreseeable future.

    I am blown away by how professional, prompt and helpful Project management team assigned to my account has been.I can't say enough good things about the team. they have gone above and beyond what I expected from Firm Central and stepped into the shoes of the tech assigned for my migration since he was away on vacation. Team helped us troubleshoot the migration process and we are up and running already with over 730 active lawsuits! AMAZING CUSTOMER SERVICE!

    Cons

    I would love a "batch" time entry option for the cases in which one task has been performed/applies to all.

    Response from Thomson Reuters

    Hello Michael,
    Thank you very much for for the positive review of Firm Central. We are thrilled to hear that you've had such a positive customer experience! Please utilize the many resources we have available as you continue to use the product and don't hesitate to reach out with questions. Thank you for your business!

    Nate P.
    Overall rating
    • Industry: Legal Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Excellent Case Management Software if integrated with Westlaw & Custom Forms etc.

    Reviewed on 2019/08/26

    Overall, our firm has had a great experience with Firm Central, but that is largely because of the...

    Overall, our firm has had a great experience with Firm Central, but that is largely because of the additional add on products we integrated with Firm Central (Custom Form Builder, Company Investigator, Westlaw). If it was not for those seamlessly integrating with each matter it would not be worth the price.

    Pros

    This is a great Case Management system if your willing to invest the money to purchase the add on's like Custom Forms, Westlaw, Company investigator and etc. It can get extremely expensive however, our Firm saw the financial benefits in several ways once we committed to using all its features. The biggest benefit was the ability to automate the Custom Form Builder from data out of Firm Central.

    Cons

    The Firm Central Plug in for Outlook was terrible and unreliable. Firm Central should have put more focus on that aspect of the software because Lawyers and law firms live out of their email.

    David S.
    Overall rating
    • Industry: Law Practice
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    A Good Start

    Reviewed on 2017/09/29

    It gave us a strong platform to work from

    It gave us a strong platform to work from

    Pros

    I like the look and feel of the program. I like the stability. I love Deadline Assistant and I love the West Support

    Cons

    I really dislike the program because it has no email integration. Given that this is Firm Central, not having an email integration is not very "CENTRAL". I need a color-coded calendar, I also need an app that I actually can use on my smartphone. The current semi app really is not a good fit.

    Response from Thomson Reuters

    Dear Attorney Sergi,
    Thank you for taking the time to review Firm Central. We are glad to hear it is generally is a good fit for your firm! We carefully listen to customer feedback and we're happy to say that desktop calendar integration does exist including a two-way sync with Outlook that as of this week, will now allow for color coding on your website calendars and on your desktop. To get the color coding on your desktop calendar please go to the Firm Central support page and download the most recent software release. Please call us with any questions at 1-888-287-8537. Thank you for being a valued customer!

    Bryce edward P.
    Overall rating
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    A great system that may one day be magnificent.

    Reviewed on 2018/05/10

    Client/Matter management and organization. Document builder. Time/Expense billing and accounting.

    Client/Matter management and organization. Document builder. Time/Expense billing and accounting.

    Pros

    Potentially any firm could be run on Firm Central almost exclusively. It's designed to contain anything and everything a firm could administratively need, and succeeds on most levels in that regard.

    Customer service has been exceptional as well. Each member of the team that I have spoken to has been consistently helpful. In situations where they could not help me with my concerns, they took the information I provided back to their team to implement features on my recommendation - they even called me personally and excitedly announced the implementation of those features.

    Cons

    Some of the features show great potential; however, they remain half-measures and are therefore left underutilized.

    For example, the platform offers a cloud drive functionality that automatically creates folders for each client and matter - but then nothing is actually saved in those folders automatically. The document builder only saves user input, not the document itself, and so the document must be downloaded and saved manually - and you're going to want to save them locally anyways, because anything saved in the Firm Central drive cannot be consistently accessed by other applications (e.g. e-filing service websites).

    There are many other ambitious features here that will remain underutilized, but I've seen improvements just in the few months that I've been working with the program. Time will tell if these features will be fully implemented and incorporated into Firm Central's functionality.

    Response from Thomson Reuters

    Dear Mr. Edward,
    We appreciate you taking the time to write a product review for Firm Central. We are happy to hear that most of the functionality is working very well for you. We will pass along your comments to the product development team as we prioritize enhancements based on our users feedback. Thank you very much for being a valued customer of Firm Central!

    Verified Reviewer
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great all in one platform

    Reviewed on 2018/02/15

    Pros

    The integration with westlaw researching is great. Firm central documents display when conducting westlaw research so you essentially can look on your own system for information while searching westlaw. The customer support is great, but if it's after business hours the 24/7 support is farmed overseas, which is similar to no customer service at all.

    Cons

    There are several small bugs in the software. You cannot drag and drop files from an email into firm central sometimes. the load time for larger files is unusually long despite a fast internet connection. Displaying the pages and moving from page to page is not instantaneous and takes too long

    Showing 5 reviews of 62 Read all reviews

    Firm Central FAQs

    Below are some frequently asked questions for Firm Central.

    Firm Central offers the following pricing plans:

    • Starting from: US$40,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    CORE: $40 per user per month ESSENTIAL: $65 per user per month, with Time & Billing PREMIER: $105 per user per month, with Time & Billing and Deadline Assistant

    We do not have any information about Firm Central features

    Firm Central has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    Firm Central supports the following languages:

    English

    Firm Central supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Firm Central integrates with the following applications:

    Microsoft Outlook, QuickBooks Online Advanced

    Firm Central offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

    Related categories

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