About Pointman

Pointman (formerly Field Nimble) is a mobile field service management system that offers small residential contractors a single and centralized platform from which to manage field service operations. Incorporating features such as smart scheduling, real-time dispatching, aesthetic proposals and quotes as well as effective work orders and invoicing, Pointman aims to provide HVAC, plumbing and electrical contractors with a powerful yet simple field service management solution.

Pointman enables users to manage customers by recording and tracking all customer information and contact details. With fully searchable custom fields and tags alongside on-site photo capture ability, Pointman allows users to create and track customer profiles and properties easily. Besides customer management, Pointman equips users with the tools to manage employees with on-boarding and grouping tools. Users can also track employee locations and status in real time as well as record time punches from the field. Pointman facilitates scheduling and dispatch services with an intelligent job dashboard and calendar, real-time mapping and automatic task list creator for unscheduled work or unassigned work.

With Pointman, users can also manage proposals, work orders, invoices and payments. Pointman’s unique proposal system allows users to create and customize proposal templates, capture electronic signatures and track rejected proposals. On proposal approval, Pointman can generate electronic work orders and customizable invoices quickly and accurately. To streamline the payment process, Pointman enables users to capture credit cards and process checks on-site in real time.

Key benefits of Pointman

  • Pointman is available as a native mobile application on iOS, providing users the flexibility to manage customers, employees and work orders on-site and on the move.

  • Users can create unlimited custom fields with the Pointman system, allowing users to track information which is most relevant and appropriate to them.

  • Pointman includes advanced tagging technology, enabling users to mark words and phrases in order to help locate information quickly in the future.

  • Users can build their own price book or import a purchased price book from a national provider to ensure an effective and efficient invoice process.

  • Pointman supports integration with popular applications like QuickBooks, Gmail and Google Calendar to help users manage field service tasks more effectively and efficiently.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

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    Features

    Total features of Pointman: 59

    • API
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Applications Management
    • Automated Scheduling
    • Billing & Invoicing
    • Check Processing
    • Contact Database
    • Contract Drafting
    • Contract/License Management
    • Cost Database
    • Customer Database
    • Customizable Fields
    • Customizable Templates
    • Data Import/Export
    • Dispatch Management
    • Document Templates
    • Electronic Payments
    • Electronic Signature
    • Estimating
    • GPS
    • Historical Reporting
    • Inventory Control
    • Inventory Management
    • Invoice Management
    • Invoice Processing
    • Job Management
    • Job Tracking
    • Labor Rates
    • Location Tracking
    • Maintenance Scheduling
    • Mobile Access
    • Mobile App
    • Online Time Clock
    • Overhead Costs Estimating
    • Partial Payments
    • Payment Collection in the Field
    • Progress Tracking
    • Proposal Generation
    • Quotes/Estimates
    • Real Time Data
    • Real Time Monitoring
    • Real-time Updates
    • Routing
    • Scheduling
    • Search/Filter
    • Service History
    • Status Tracking
    • Tagging
    • Task Planning
    • Task Progress Tracking
    • Task Scheduling
    • Technician Management
    • Template Management
    • Third Party Integrations
    • User Management
    • Work Order Management

    Alternatives

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    simPRO

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    AroFlo

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    Reviews

    Overall rating

    4,7 /5
    (20)
    Value for Money
    4,8/5
    Features
    4,5/5
    Ease of Use
    4,4/5
    Customer Support
    4,9/5

    Already have Pointman?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 20
    Tara W.
    Overall rating
    • Industry: Accounting
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Still Going Strong

    Reviewed on 2018/12/28

    Overall we still love this product. The price is reasonable, Billing is easy, And i love that they...

    Overall we still love this product. The price is reasonable, Billing is easy, And i love that they ask for our opinions before making any changes. I have been asked a couple times to join in on discussions about coming changes and they have listened to everything i have asked, and are willing to make changes to theprogram to suit our company better. THIS is a great program, Ran by an even better team of people who work there.

    Pros

    The new updates are great! Just keeps getting better. And still so simple to use, even with some changes.

    Cons

    Still unable to do time sheets for my techs, (But theyre working on it) And also, would like to have a Notification outside of the app.

    Response from Pointman

    Tara, thank you so much! We¿re thrilled you are loving the new updates, and having so much success. Your feedback has played such a huge role in everything we¿ve done! We¿re honored to have you as a member, and we can¿t wait to keep growing together. Thanks again for the kind words from all your friends at Pointman!

    Jessica S.
    Overall rating
    • Industry: Consumer Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Our journey from the beginning!

    Reviewed on 2019/09/26

    Overall I love the software, as times change obviously the software needs to keep up. They have...

    Overall I love the software, as times change obviously the software needs to keep up. They have proven their ability to do so. Yes they are also curtailing their software to be more compatible with the electrical, plumbing, HVAC, industries but there is still a place for me here too.

    Pros

    I have bee using this software since its infancy. Although it had all of the very specific features that were absolutely imperative that I have at the time it seems like every other month there is an upgrade release. This shows me (the consumer) that they are constantly asking for feedback on ways to improve their software from us users, and they are taking that info and actually using it to constantly be making improvements and upgrades to their software. Yes some upgrade are better than others (if there is a slight bug it is fixed almost immediately), and some upgrades implement more noticeable features than others. Either way, they are always there with American, human tech support, they are constantly evolving and improving, I enjoy the software and I do not ever want to discontinue using it as my entire company has been structured around it.

    Cons

    I was recently told that the pricing structure (the way we pay for the software was going to be changing into a structure that is not compatible with our company, that is going to cause major issues within our company and overall be something that I cannot afford. At that point I will (even after years of being their customer) have to go back out on my journey to find the perfect software again. I would be very sad if that day comes, and boy-o-boy would it be a humongous headache! As of now though I think more focus needs to be turned to perfecting the GPS/ tracking portion of the software, that is my only (and has always been a pain point for me) issue, it should track the phone by cell signal (not what stage they are in within the app) with at east 5 minute updates, and a daily visual line of travel would be awesome so I can see what is done and where he has been all in one screen, and just to push my luck an exportable travel long showing all stops and starts would be super impressive, then I could get rid of my trackers and tracking software. Truly that would solidify this as 100% all inclusive software.

    Response from Pointman

    Jessica, thank you for your thoughtful and insightful review. As you indicated, we have proudly worked with Capital City for many years we've watched you grow in our time together, and you've seen our continual evolution. Some things have changed, and of course, more changes will come. We're so proud that you see Pointman as a company that focuses on user feedback and person-to-person interaction. We will continue to ask for your opinions and concerns in the future, and you know from experience that we'll be listening. Thank you, Capital City, for taking this journey with Pointman!

    Brittany C.
    Overall rating
    • Industry: Facilities Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Field Nimble review

    Reviewed on 2019/09/25

    Overall very pleased. I appreciate the prompt customer service. I also appreciate that the pointman...

    Overall very pleased. I appreciate the prompt customer service. I also appreciate that the pointman team takes suggestions from the users.

    Pros

    The layout and color coded jobs. I like that I can look at the schedule and easily see what is on for the day.

    Cons

    In some cases there are too many steps to do a small task.

    Response from Pointman

    Brittany, thank you for sharing your feedback. T-Mark has been a longstanding member, and we deeply appreciate this partnership. As you know, we continually explore ways to make the user experience even stronger. The entire Pointman team truly values your opinion, and the suggestions you and everyone at T-Mark have made along the way. We are especially pleased to see you recognize our customer service and that you've highlighted the importance we place on listening to our members. Thank you again, and we look forward to working with T-Mark for many years to come!

    Joseph G.
    Overall rating
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Our overall experience as a company has been GREAT, we can't think of one complaint as a...

    Reviewed on 2017/05/18

    Pros

    The software set up can be learned easily. Everything you need is accessible in one screen. If you want to access any one item individually you can. The software allows you to email an invoice directly to a customer which in turn can assist with saving time folding invoices into an envelope, time in the post office and money on postage. The invoice you get to set up looks very professional it basically looks like you uploaded your own invoice which came from a printing company, which also is a savings feature. You get to create an invoice which as mentioned, can be emailed, printed and saved. When you order 100 professionally created invoices from a printing company this costs you money. In small businesses, especially a business starting up these are great features. You can save even more time and money using this software, you can run a payment right from the software, the savings with using the credit card live processing feature allows you the flexibility of saving money on the software. Software can be very costly to a small business owner, especially a new business owner. We are a new company with years and years of customer service, this software has a feature where you can get assistance via a chat accessible right from your software screen. The customer service you will receive using Field Nimble software is superior. You will never be alone using this software, you will never be left on hold forever waiting for support, Field Nimble cares about their customers!

    Response from Field Nimble

    Joseph,
    Wow! We're blown away by your kind words and so happy that you and your team are having such great success using Field Nimble! We promise to keep taking suggestions and helping wherever possible! Thanks again for being a part of the Field Nimble family!
    The Field Nimble Team

    Joshua B.
    Overall rating
    • Industry: Facilities Services
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Absolutely incredible software. The support is second to none. Highly recommend!

    Reviewed on 2017/10/10

    Better field management all around.

    I did a fair amount of research on field management software...

    Better field management all around.

    I did a fair amount of research on field management software companies, probably did a weeks worth of reading reviews before I made my decision to go with Field Nimble.

    Pros

    The ease of managing my field services. This software has lightened my paper trail tremendously. Before I used Field Nimble I did all my receipts and invoicing out of a notebook. This software has all the features a field service company could ever ask for and they are always adding new and approved updates. From customer management to dispatching the simplicity couldn't be more simple. My customers are always impressed by the clarity and appearance of my invoices. The best feature is the customization of the software to tailor it to my business and industry. I have been thoroughly impressed by the response time from the customer service representatives. The developers of this software has also contacted me to answer and questions or resolve issues! Now that's impressive! Running a business you need a field management software that is reliable and a support group behind that software that's just as reliable and Field Nimble offers only the best.

    Response from Pointman

    Thanks Joshua!! We're so glad that Field Nimble is working out so well for your business! We're glad you find it so easy and you always have the support you need!!
    -The Field Nimble Team

    Showing 5 reviews of 20 Read all reviews

    Pointman FAQs

    Below are some frequently asked questions for Pointman.

    Pointman offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    We do not have any information about Pointman features

    Pointman has the following typical customers:

    2-10, 11-50, 51-200, 201-500

    Pointman supports the following languages:

    English

    Pointman supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Pointman integrates with the following applications:

    QuickBooks Online Advanced

    Pointman offers the following support options:

    Email/Help Desk, Chat

    Related categories

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