PhoneWagon

PhoneWagon

#1 Top Rated Call Tracking Software

5/5 (31 reviews)

PhoneWagon Overview

PhoneWagon is a call tracking solution suitable for growing businesses that want to track the performance of their marketing campaigns and improve ROI. PhoneWagon is a cloud-based solution that can be accessed via web browser on various internet enabled devices such as desktops, laptops, and smartphones. The solution is suitable for freelancers and small businesses that are looking for an online call tracking solution; to understand their customer behavior; and monitor the progress of their marketing campaigns.

PhoneWagon helps businesses to track and measure every phone call, send text messages, define call routing rules, automate the call escalation process, record phone calls and more. Businesses can run multiple campaigns across different marketing channels as well as track the number of phone calls and corresponding lead conversion ratios through those campaigns. The solution also allows businesses to send automated text messages to their customers after every conversation or dropped call, ensuring that no possible leads are missed.

PhoneWagon also offers call recording features which allow campaign managers to monitor the quality of conversation between agents and customers. Campaign managers can review every phone call and evaluate the overall campaign progress. The solution provides a centralized dashboard for monitoring key campaign metrics and tracking leads, and enables businesses to generate customizable reports for export in multiple formats.

PhoneWagon serves customers across a variety of industries including accounting, legal, home services, medical, and wellness.

Pricing

Starting from
$25/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

PhoneWagon Reviews

Overall rating
5/5
100% positive reviews
30
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
Matt H.

True Visibility + Clear Value to My Clients

Used Daily for 1-5 months
Reviewed on 2018/10/08
Review Source: Capterra

My company helps local businesses grow their leads and sales with digital marketing. Since all are local up to 90% of their leads come through phone calls so tracking this is a big deal for us. For years we tracked traffic and clicks and online leads. Then I upgraded to a simple call tracking system that gave me some basic info to share. It wasn't always accurate and it didn't have everything I needed. Upgrading to PhoneWagon gave me everything I needed without the bloat. I really appreciate the user experience and so do my clients when they login. I'm now showing way more value for the digital marketing we're doing because of the better call tracking and reporting. With more results I'm more clear on what's actually working so we can do better work for our clients. And, I've just increased prices in several services because the value is so clear. It's been a great experience so far!

Pros

I have a lot to like. It has everything I need without feeling bloated. When a product has a focus on combining simplicity with power like Phone Wagon that really resonates with me. Here's a few highlights of what I've enjoyed most in 2 months of using it.
- Call tracking is accurate. I use their DNI system and it does a great job of pulling in call sources from referral traffic that I wasn't seeing before. Adwords keyword level along with other attributes. Ability to take notes and tag calls with different lead sources. Block any spam numbers.
- Onboarding and Setup - In an hour call they helped me find the best route to go and get setup with my first client. I've now setup future clients in about 30 minutes with analytics integration, adwords integration, bought local numbers, etc... Everything. Their documentation is complete but very direct so it's easy to follow. Another tool I use is complete but very wordy which made me appreciate this quality recently.
- Support - I've needed help a few different times and they are quick and helpful.
- The whisper messages, text forwarding, etc... are great features I love being able to turn on in 30 seconds.
- Reporting - I can get daily, weekly, monthly reports. And simply graphic it out over time I'm able to see the impact from the email newsletters we send on behalf of clients. The day of the newsletter and the day after call volume is typically 4x. I can see the bump in the timeline graph that I wouldn't have noticed otherwise.

Cons

They have a whitelabel option which I chose to use. Could use an audit to make all elements actually look whitelabeled. I pointed out a few things and they fixed it quickly though.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Will D.

Super easy and everything we need to track campaigns

Used Daily for 6-12 months
Reviewed on 2017/04/20
Review Source: Capterra

We started using PhoneWagon because we needed to track phone leads in addition to web leads. We quickly realized we were generating a lot more leads for our clients than we thought since we weren't tracking phone calls. We were able to begin using PhoneWagon in less than 5 minutes and had our first number configured in about 30 seconds. Everything is where it's supposed to be. They even have logins for my clients which is nice so I don't have to manually send them reports or pull a call for them if they have a question about something. I can't see us ever using anything else to track phone calls.

Pros

The design is beautiful and everything makes sense. I like that even my office manager is able to use it without asking any questions (and that says a lot!). All the features are there - dynamic numbers, multiple users and client logins with different permission levels, robust reporting, etc. And they allow you to use true 800-numbers unlike a lot of the other call tracking systems out there.

Cons

can't think of any right now.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Best Call Tracking Value

Used Daily for 2+ years
Reviewed on 2018/11/18
Review Source: Capterra

We reviewed all the other call tracking tools and Phone Wagon has the best value with great customer service.

Pros

The ease of use and integration into Google Analytics has allowed my advertising agency help our clients understand where there leads are coming from as well as seeing how response time effects conversions. The easy of integration into Google AdWords is just a click if a button and we see keyword conversation.

Cons

We use Zapier to send call and SMS data to Google sheets for integration into our clients data studio dashboards and have had issues with the date time stamp.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Carson B.

This group is incredible. I'm very impressed with their customer service and software capabilities.

Used Daily for 6-12 months
Reviewed on 2018/05/04
Review Source: Capterra

Pros

The PhoneWagon software allows us to seamlessly track phone calls for our clients and has resulted in making sure the campaigns are being run correctly. The ability to look at the reports and segment different calls is very helpful to understand the traffic source for each phone call. We like how customers can login to the software and we can give the client different levels of access. Also this team cares about it's clients and is helpful in any way possible!

Cons

I honestly can say I don't have any negative things to say about their software or company...I have nothing but a good experience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

The Best Service Around

Used Daily for 6-12 months
Reviewed on 2018/10/17
Review Source: Capterra

Pros

After several high-level spam call issues with a competitor, who was twice as expensive, we turned to PhoneWagon and could not have been more pleased with their dedication to serving us and our client! If you're looking for an easy to implement call tracking software, look no further. PhoneWagon's one-on-one support is second to none.

Cons

The software offers everything our business needs. The team is super receptive to suggestions and new features that will help you make better use of their software!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

PhoneWagon Pricing

Starting from
$25/month
Pricing options
Free Trial
Subscription
Value for money

UNLIMITED USAGE NOW AVAILABLE! Unlimited plans start at $59/mo for 5 number (local or toll-free) and our standard plans start at $25/mo for 5 numbers and up to 500 minutes.

PhoneWagon Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Monitoring

  • CRM Integration
  • Chat
  • Conferencing
  • Instant Messaging
  • Live / Video Conferencing
  • Receiving
  • Reporting & Statistics
  • SMS Integration
  • Third Party Integration
  • Voice Mail

Additional information for PhoneWagon

Key features of PhoneWagon

  • Automated response messages
  • Call filtering & blocking
  • Call monitoring
  • Call recording
  • Call routing
  • Call tracking
  • Call transfer capability
  • Caller identification
  • Campaign management
  • Capture leads
  • Configurable workflow
  • Customizable reporting
  • Data export
  • Dynamic number insertion
  • Lead management
  • Lead scoring
  • ROI dashboard
  • ROI tracking
  • Real-time call statistics
  • Run marketing campaigns
  • Send text messages to leads
  • Track caller IDs

Benefits

• PhoneWagon is an easy to set up cloud-based call tracking solution, which does not require huge IT investment and can be ready to use in minutes.

• With PhoneWagon, businesses can automatically send text messages to promising leads based on different rules for voicemails and missed calls.

• The call-recording feature automatically records both inbound and outbound calls for monitoring call quality and overall results.

• A centralized call-reporting dashboard gives an overview of campaign activity with in-depth insights on campaigns and agent performance.

• The solution comes with preloaded call reporting and analytics tools which help in evaluating the overall performance of campaigns.

PhoneWagon FAQs

Below are some frequently asked questions for PhoneWagon.

Q. What type of pricing plans does PhoneWagon offer?

PhoneWagon offers the following pricing plans:

Starting from: $25/month

Pricing model: Subscription

Free Trial: Available

UNLIMITED USAGE NOW AVAILABLE! Unlimited plans start at $59/mo for 5 number (local or toll-free) and our standard plans start at $25/mo for 5 numbers and up to 500 minutes.

Q. What are the main features of PhoneWagon?

PhoneWagon offers the following features:

  • Automated response messages
  • Call filtering & blocking
  • Call monitoring
  • Call recording
  • Call routing
  • Call tracking
  • Call transfer capability
  • Caller identification
  • Campaign management
  • Capture leads
  • Configurable workflow
  • Customizable reporting
  • Data export
  • Dynamic number insertion
  • Lead management
  • Lead scoring
  • ROI dashboard
  • ROI tracking
  • Real-time call statistics
  • Run marketing campaigns
  • Send text messages to leads
  • Track caller IDs

Q. Who are the typical users of PhoneWagon?

PhoneWagon has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does PhoneWagon support?

PhoneWagon supports the following languages:

English

Q. What type of pricing plans does PhoneWagon offer?

PhoneWagon has the following pricing plans:

Subscription

Q. Does PhoneWagon support mobile devices?

We do not have any information about what devices PhoneWagon supports

Q. What other apps does PhoneWagon integrate with?

PhoneWagon integrates with the following applications:

Google AdWords, Google Analytics, HubSpot CRM, HubSpot CRM, HubSpot Marketing

Q. What level of support does PhoneWagon offer?

PhoneWagon offers the following support options:

Online Support, Phone Support