PhoneWagon
About PhoneWagon
PhoneWagon is a call tracking solution suitable for growing businesses that want to track the performance of their marketing campaigns and improve ROI. PhoneWagon is a cloud-based solution that can be accessed via web browser on various internet enabled devices such as desktops, laptops, and smartphones. The solution is suitable for freelancers and small businesses that are looking for an online call tracking solution; to understand their customer behavior; and monitor the progress of their marketing campaigns.
PhoneWagon helps businesses to track and measure every phone call, send text messages, define call routing rules, automate the call escalation process, record phone calls and more. Businesses can run multiple campaigns across different marketing channels as well as track the number of phone calls and corresponding lead conversion ratios through those campaigns. The solution also allows businesses to send automated text messages to their customers after every conversation or dropped call, ensuring that no possible leads are missed.
PhoneWagon also offers call recording features which allow campaign managers to monitor the quality of conversation between agents and customers. Campaign managers can review every phone call and evaluate the overall campaign progress. The solution provides a centralized dashboard for monitoring key campaign metrics and tracking leads, and enables businesses to generate customizable reports for export in multiple formats.
PhoneWagon serves customers across a variety of industries including accounting, legal, home services, medical, and wellness.
Key benefits of PhoneWagon
• PhoneWagon is an easy to set up cloud-based call tracking solution, which does not require huge IT investment and can be ready to use in minutes.
• With PhoneWagon, businesses can automatically send text messages to promising leads based on different rules for voicemails and missed calls.
• The call-recording feature automatically records both inbound and outbound calls for monitoring call quality and overall results.
• A centralized call-reporting dashboard gives an overview of campaign activity with in-depth insights on campaigns and agent performance.
• The solution comes with preloaded call reporting and analytics tools which help in evaluating the overall performance of campaigns.
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Reviews
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- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
True Visibility + Clear Value to My Clients
Reviewed on 2018/10/08
My company helps local businesses grow their leads and sales with digital marketing. Since all are...
My company helps local businesses grow their leads and sales with digital marketing. Since all are local up to 90% of their leads come through phone calls so tracking this is a big deal for us. For years we tracked traffic and clicks and online leads. Then I upgraded to a simple call tracking system that gave me some basic info to share. It wasn't always accurate and it didn't have everything I needed. Upgrading to PhoneWagon gave me everything I needed without the bloat. I really appreciate the user experience and so do my clients when they login. I'm now showing way more value for the digital marketing we're doing because of the better call tracking and reporting. With more results I'm more clear on what's actually working so we can do better work for our clients. And, I've just increased prices in several services because the value is so clear. It's been a great experience so far!
Pros
I have a lot to like. It has everything I need without feeling bloated. When a product has a focus on combining simplicity with power like Phone Wagon that really resonates with me. Here's a few highlights of what I've enjoyed most in 2 months of using it.
- Call tracking is accurate. I use their DNI system and it does a great job of pulling in call sources from referral traffic that I wasn't seeing before. Adwords keyword level along with other attributes. Ability to take notes and tag calls with different lead sources. Block any spam numbers.
- Onboarding and Setup - In an hour call they helped me find the best route to go and get setup with my first client. I've now setup future clients in about 30 minutes with analytics integration, adwords integration, bought local numbers, etc... Everything. Their documentation is complete but very direct so it's easy to follow. Another tool I use is complete but very wordy which made me appreciate this quality recently.
- Support - I've needed help a few different times and they are quick and helpful.
- The whisper messages, text forwarding, etc... are great features I love being able to turn on in 30 seconds.
- Reporting - I can get daily, weekly, monthly reports. And simply graphic it out over time I'm able to see the impact from the email newsletters we send on behalf of clients. The day of the newsletter and the day after call volume is typically 4x. I can see the bump in the timeline graph that I wouldn't have noticed otherwise.
Cons
They have a whitelabel option which I chose to use. Could use an audit to make all elements actually look whitelabeled. I pointed out a few things and they fixed it quickly though.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic Software
Reviewed on 2019/09/18
We are able to track all calls that come in from our advertising efforts.
We are able to track all calls that come in from our advertising efforts.
Pros
The implementation was very simple and the user interface is easy to use. The software is awesome!
Cons
I do not have anything bad to say about this software.
Alternatives Considered
CallRailReasons for Switching to PhoneWagon
The customer service is great and PhoneWagon is very reasonably priced.- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrendous customer service but an fair decent and mature product for its price-point
Reviewed on 2021/05/08
The tangible product is fairly well-developed for its affordable price. However, the service...
The tangible product is fairly well-developed for its affordable price. However, the service buisness practices are quite poor.
Pros
Very decent and mature product
Quite simple to use
Low Price reflecting quality of service.
Cons
Unethical: Misleading and refusal to honor a paid service (white-lable), and refusal to compromise and offer an an open ended solution. Unacceptable. Ref: [SENSITIVE CONTENT HIDDEN]
Poor Customer Service:Not uncommon to be ignored by customer service (through email or chat) despite having the emails tracked as opened and messages found as seen. You need to followup.
Alternatives Considered
CallRailReasons for Choosing PhoneWagon
PriceReasons for Switching to PhoneWagon
Price
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Unparallelled Support and Ease of Use
Reviewed on 2019/09/12
Pros
The personalized support would be one of the biggest reasons with this product. I think our rep and his team are based in Chicago and I'm literally on the other side of the world in Melbourne.
The timezones never match but they are willing to make time and help run through issues I'm having - they do really go over and beyond with their service.
All the minut special requests have been added for the Australian market hence joining in October and it's been a quick turn around time.
Have my support 100% and looking to slowly grow this company.
Cons
I haven't really had any major issues and it works as I need it to with my Google Ads agency.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
This group is incredible. I'm very impressed with their customer service and software...
Reviewed on 2018/05/04
Pros
The PhoneWagon software allows us to seamlessly track phone calls for our clients and has resulted in making sure the campaigns are being run correctly. The ability to look at the reports and segment different calls is very helpful to understand the traffic source for each phone call. We like how customers can login to the software and we can give the client different levels of access. Also this team cares about it's clients and is helpful in any way possible!
Cons
I honestly can say I don't have any negative things to say about their software or company...I have nothing but a good experience.
PhoneWagon FAQs
Below are some frequently asked questions for PhoneWagon.Q. What type of pricing plans does PhoneWagon offer?
PhoneWagon offers the following pricing plans:
- Starting from: US$45.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
We have plans starting at just $10/month! Message us for this rate and mention you found us on G2Crowd! Our standard plans include either 5, 20, or 50 numbers and all come with a money back guarantee!
Q. Who are the typical users of PhoneWagon?
PhoneWagon has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does PhoneWagon support?
PhoneWagon supports the following languages:
English
Q. Does PhoneWagon support mobile devices?
PhoneWagon supports the following devices:
Q. What other apps does PhoneWagon integrate with?
PhoneWagon integrates with the following applications:
Google Ads, Google Analytics 360, HubSpot CRM
Q. What level of support does PhoneWagon offer?
PhoneWagon offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
Related categories
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Call Tracking Software
