PhoneWagon

#1 Top Rated Call Tracking Software

5 /5 (38 reviews) Write a Review!

PhoneWagon Overview

What is PhoneWagon?

PhoneWagon is a call tracking solution suitable for growing businesses that want to track the performance of their marketing campaigns and improve ROI. PhoneWagon is a cloud-based solution that can be accessed via web browser on various internet enabled devices such as desktops, laptops, and smartphones. The solution is suitable for freelancers and small businesses that are looking for an online call tracking solution; to understand their customer behavior; and monitor the progress of their marketing campaigns.

PhoneWagon helps businesses to track and measure every phone call, send text messages, define call routing rules, automate the call escalation process, record phone calls and more. Businesses can run multiple campaigns across different marketing channels as well as track the number of phone calls and corresponding lead conversion ratios through those campaigns. The solution also allows businesses to send automated text messages to their customers after every conversation or dropped call, ensuring that no possible leads are missed.

PhoneWagon also offers call recording features which allow campaign managers to monitor the quality of conversation between agents and customers. Campaign managers can review every phone call and evaluate the overall campaign progress. The solution provides a centralized dashboard for monitoring key campaign metrics and tracking leads, and enables businesses to generate customizable reports for export in multiple formats.

PhoneWagon serves customers across a variety of industries including accounting, legal, home services, medical, and wellness.

PhoneWagon Overview

Pricing

Starting from
US$10,00/month

Pricing options

Free Trial
Subscription
Value for money

We have plans starting at just $10/month! Message us for this rate and mention you found us on G2Crowd! Our standard plans include either 5, 20, or 50 numbers and all come with a money back guarantee!


PhoneWagon Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Check out your call results for each campaign or all our campaigns at a glance.
Check out your call results for each campaign or all our campaigns at a glance.
Add local numbers, toll-free number, or dynamic numbers for dynamic number insertion (DNI).
Our two-way business texting allows you to send and receive texts with your clients. Close more business by texting with customers.
Send customized text campaigns to your audience.
Start your own pay per call business and let PhoneWagon take care of the heavy lifting with billing and notifications.
Add unlimited team members. Customize their permissions so they can only access what they need to see.
Integrate PhoneWagon with all of our favorite applications. Google Ads, Google Analytics, Hubspot, Salesforce, and so much more!
PhoneWagon screenshot: Check out your call results for each campaign or all our campaigns at a glance. PhoneWagon screenshot: Check out your call results for each campaign or all our campaigns at a glance. PhoneWagon screenshot: Add local numbers, toll-free number, or dynamic numbers for dynamic number insertion (DNI). PhoneWagon screenshot: Our two-way business texting allows you to send and receive texts with your clients. Close more business by texting with customers. PhoneWagon screenshot: Send customized text campaigns to your audience. PhoneWagon screenshot: Start your own pay per call business and let PhoneWagon take care of the heavy lifting with billing and notifications. PhoneWagon screenshot: Add unlimited team members. Customize their permissions so they can only access what they need to see. PhoneWagon screenshot: Integrate PhoneWagon with all of our favorite applications. Google Ads, Google Analytics, Hubspot, Salesforce, and so much more!

PhoneWagon Reviews

PhoneWagon Reviews

Overall rating
5
/
5
Excellent
37

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
4,9
Features
4,9
Ease of Use
5
Customer Support
4,9
100% recommended this app
Matt H.

True Visibility + Clear Value to My Clients

My company helps local businesses grow their leads and sales with digital marketing. Since all are local up to 90% of their leads come through phone calls so tracking this is a big deal for us. For years we tracked traffic and clicks and online leads. Then I upgraded to a simple call tracking system that gave me some basic info to share. It wasn't always accurate and it didn't have everything I needed. Upgrading to PhoneWagon gave me everything I needed without the bloat. I really appreciate the user experience and so do my clients when they login. I'm now showing way more value for the digital marketing we're doing because of the better call tracking and reporting. With more results I'm more clear on what's actually working so we can do better work for our clients. And, I've just increased prices in several services because the value is so clear. It's been a great experience so far!


Diane K.

Fantastic Software

We are able to track all calls that come in from our advertising efforts.


👨‍💻 armand M.

The best Callrail alternative on the market right now

Awesome


Jorge edel A.

Works just like advertised


David N.

Unparallelled Support and Ease of Use


Matt H.
Industry: Marketing & Advertising
Company size: 2-10 Employees

True Visibility + Clear Value to My Clients

Used Daily for 1-5 months
Reviewed on 2018/10/08
Review Source: Capterra

My company helps local businesses grow their leads and sales with digital marketing. Since all are local up to 90% of their leads come through phone calls so tracking this is a big deal for us. For years we tracked traffic and clicks and online leads. Then I upgraded to a simple call tracking system that gave me some basic info to share. It wasn't always accurate and it didn't have everything I needed. Upgrading to PhoneWagon gave me everything I needed without the bloat. I really appreciate the user experience and so do my clients when they login. I'm now showing way more value for the digital marketing we're doing because of the better call tracking and reporting. With more results I'm more clear on what's actually working so we can do better work for our clients. And, I've just increased prices in several services because the value is so clear. It's been a great experience so far!

Pros

I have a lot to like. It has everything I need without feeling bloated. When a product has a focus on combining simplicity with power like Phone Wagon that really resonates with me. Here's a few highlights of what I've enjoyed most in 2 months of using it.
- Call tracking is accurate. I use their DNI system and it does a great job of pulling in call sources from referral traffic that I wasn't seeing before. Adwords keyword level along with other attributes. Ability to take notes and tag calls with different lead sources. Block any spam numbers.
- Onboarding and Setup - In an hour call they helped me find the best route to go and get setup with my first client. I've now setup future clients in about 30 minutes with analytics integration, adwords integration, bought local numbers, etc... Everything. Their documentation is complete but very direct so it's easy to follow. Another tool I use is complete but very wordy which made me appreciate this quality recently.
- Support - I've needed help a few different times and they are quick and helpful.
- The whisper messages, text forwarding, etc... are great features I love being able to turn on in 30 seconds.
- Reporting - I can get daily, weekly, monthly reports. And simply graphic it out over time I'm able to see the impact from the email newsletters we send on behalf of clients. The day of the newsletter and the day after call volume is typically 4x. I can see the bump in the timeline graph that I wouldn't have noticed otherwise.

Cons

They have a whitelabel option which I chose to use. Could use an audit to make all elements actually look whitelabeled. I pointed out a few things and they fixed it quickly though.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Diane K.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Fantastic Software

Used Daily for 2+ years
Reviewed on 2019/09/18
Review Source: Capterra

We are able to track all calls that come in from our advertising efforts.

Pros

The implementation was very simple and the user interface is easy to use. The software is awesome!

Cons

I do not have anything bad to say about this software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

👨‍💻 armand M.
Industry: Computer Software
Company size: 51-200 Employees

The best Callrail alternative on the market right now

Used Daily for 1-5 months
Reviewed on 2020/09/01
Review Source: Capterra

Awesome

Pros

The ease of use and the integrations.
Their documentation is top notch and they have a great support team behind the product.
I could not live with it, it's an essential tool to our lead generation.
You can track calls, forward, add call whisper to warn your partners about a lead coming from you, access recordings. So many great features.

Cons

Nothing that I can think of. It just works.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jorge edel A.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Works just like advertised

Used Weekly for 1-5 months
Reviewed on 2020/07/07
Review Source: Capterra

Pros

I like they don't limit how many times you can change the phone number. It's easy add and easy remove.

Cons

Support could improve but once you get everything right. You don't even need them 😁

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

David N.
Industry: Design
Company size: 2-10 Employees

Unparallelled Support and Ease of Use

Used Daily for 6-12 months
Reviewed on 2019/09/12
Review Source: Capterra

Pros

The personalized support would be one of the biggest reasons with this product. I think our rep and his team are based in Chicago and I'm literally on the other side of the world in Melbourne.

The timezones never match but they are willing to make time and help run through issues I'm having - they do really go over and beyond with their service.

All the minut special requests have been added for the Australian market hence joining in October and it's been a quick turn around time.

Have my support 100% and looking to slowly grow this company.

Cons

I haven't really had any major issues and it works as I need it to with my Google Ads agency.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,7/10
Based on 38 user ratings
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PhoneWagon Pricing

PhoneWagon Pricing

Starting from
US$10,00/month
Free Trial
Subscription
Value for money

We have plans starting at just $10/month! Message us for this rate and mention you found us on G2Crowd! Our standard plans include either 5, 20, or 50 numbers and all come with a money back guarantee!

We have plans starting at just $10/month! Message us for this rate and mention you found us on G2Crowd! Our standard plans include either 5, 20, or 50 numbers and all come with a money back guarantee!

Value for Money
4,9/5
Based on 38 user ratings
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PhoneWagon Features

PhoneWagon Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,9/5
Based on 38 user ratings
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Categories

Additional information for PhoneWagon

Additional information for PhoneWagon

Key features of PhoneWagon

  • Automated response messages
  • Call filtering & blocking
  • Call monitoring
  • Call recording
  • Call routing
  • Call tracking
  • Call transfer capability
  • Caller identification
  • Campaign management
  • Capture leads
  • Configurable workflow
  • Customizable reporting
  • Data export
  • Dynamic number insertion
  • Lead management
  • Lead scoring
  • ROI dashboard
  • ROI tracking
  • Real-time call statistics
  • Run marketing campaigns
  • Send text messages to leads
  • Track caller IDs

Benefits

• PhoneWagon is an easy to set up cloud-based call tracking solution, which does not require huge IT investment and can be ready to use in minutes.

• With PhoneWagon, businesses can automatically send text messages to promising leads based on different rules for voicemails and missed calls.

• The call-recording feature automatically records both inbound and outbound calls for monitoring call quality and overall results.

• A centralized call-reporting dashboard gives an overview of campaign activity with in-depth insights on campaigns and agent performance.

• The solution comes with preloaded call reporting and analytics tools which help in evaluating the overall performance of campaigns.

PhoneWagon FAQs

PhoneWagon FAQs

Below are some frequently asked questions for PhoneWagon.

Q. What type of pricing plans does PhoneWagon offer?

PhoneWagon offers the following pricing plans:

Starting from: US$10,00/month

Pricing model: Subscription

Free Trial: Available

We have plans starting at just $10/month! Message us for this rate and mention you found us on G2Crowd! Our standard plans include either 5, 20, or 50 numbers and all come with a money back guarantee!

Q. What are the main features of PhoneWagon?

PhoneWagon offers the following features:

  • Automated response messages
  • Call filtering & blocking
  • Call monitoring
  • Call recording
  • Call routing
  • Call tracking
  • Call transfer capability
  • Caller identification
  • Campaign management
  • Capture leads
  • Configurable workflow
  • Customizable reporting
  • Data export
  • Dynamic number insertion
  • Lead management
  • Lead scoring
  • ROI dashboard
  • ROI tracking
  • Real-time call statistics
  • Run marketing campaigns
  • Send text messages to leads
  • Track caller IDs

Q. Who are the typical users of PhoneWagon?

PhoneWagon has the following typical customers:

Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

Q. What languages does PhoneWagon support?

PhoneWagon supports the following languages:

English

Q. What type of pricing plans does PhoneWagon offer?

PhoneWagon has the following pricing plans:

Subscription

Q. Does PhoneWagon support mobile devices?

We do not have any information about what devices PhoneWagon supports

Q. What other apps does PhoneWagon integrate with?

PhoneWagon integrates with the following applications:

Google AdWords, Google Analytics, HubSpot CRM, HubSpot CRM, HubSpot Marketing Hub, HubSpot Service Hub

Q. What level of support does PhoneWagon offer?

PhoneWagon offers the following support options:

Phone Support, Online Support