innRoad

About innRoad
innRoad's award-winning property management system is trusted by thousands of hoteliers across the globe. This all-in-one, cloud-based system is specifically designed to improve efficiency, raise occupancy, and increase revenue for properties of all sizes. innRoad's all-in-one software includes reservation management, a high-converting booking engine, channel management with connections to 100's of OTAs, credit-card processing, and revenue management tools.
Get anytime access to your property's operations. You can access innRoad from any device, anywhere in the world. Property managers and staff are able to centrally administer core hotel operations including the checking in and out of guests, processing reservations of all kinds, assigning rooms and also tracking guest requests. Room maintenance work and housekeeping tasks can be logged, while wholly automating the billing process. Plus, innRoad keeps your data safe with end-to-end encryption and boasts PCI-compliant credit card processing.
innRoad streamlines and expands your property's marketing efforts by accepting reservations from online travel agents automatically. You'll get more visibility to your property through our channel manager. Room inventory and rates are automatically synced through innRoad's direct connection with 100's of online travel agents (OTAs) including Expedia, Booking.com, TripAdvisor, Airbnb, BedandBreakfast.com and more.
innRoad's customized and mobile-ready booking engine matches the look and feel of your website, while providing guests with a seamless booking experience. Customers using our high-converting booking engine have reported a 20% increase in direct bookings.
Additionally, innRoad places emphasis on reporting capabilities thanks to customizable options across housekeeping, accounts, night audit, merchant transactions, ledger balances and more. Hundreds of data fields can be filtered to configure each around the specific property, giving hotel managers an up-to-date snapshot of business performance.
Other features include: third party integrations, credit-card processing, native GDS integration, 24/7 live phone and email support, unlimited training, new monthly feature releases, free data migration for both past and future reservations, and a dedicated implementation advisor to get your property up and running with innRoad in no time. Ready to make the switch to innRoad's all-in-one solution?
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- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Longtime Customer
Reviewed on 2020/04/24
Positive business relationship with good product functionality together with good communication and...
Positive business relationship with good product functionality together with good communication and customer service.
Pros
I have been a customer of InnRoad for 5 years now, and find it very effective for my needs. I am a 45 unit hotel with 4 distinct properties. InnRoad is able to interface all 4 to act as one hotel, while at the same time keeping them distinct and separarate for accounting and configuring purposes. It is very easy to connect with Expedia.com and Booking.com - any rate changes or minimum stay changes I make, as well as availability pass thru to them in real time. I am able to easily add users to my account with varying degrees of access and restrictions, e.g. housekeepers can have their own account and logon to see the calendar to know what units need to be cleaned and when. Reservation input is easy and straightforward. The Tape Chart calendar is easy and straightforward to view with a 30 days out view - a "snapshot" window of any reservation is as simple as pointing to it which is helpful when flying thru your calendar. Customer service is always extremely polite and knowledgeable and utilize screen sharing to make support calls easier. There are many reports and variations of reports that are easy to create. Most importantly, InnRoad is constantly improving their functionality and updating the system. They listen to me as a client and have made changes to their system accordingly. As a long time customer, I can attest that InnRoad has made many upgrades over time - each one make the system better, and am encouraged that more upgrades are continually in the works.
Cons
Sometimes the system is a little on the slow side when navigating thru the site or when making changes. Sometimes hold times for customer service is way too long. The ability to change any rate for any unit for any time period quickly and easily is not as easy as it should be.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Quick and Responsive Support, Good Feature Enhancements but QA could improve a bit
Reviewed on 2022/04/12
Pros
Support is very quick to answer and is very helpful! I know most of the reps by now. I also feel like the team has been listening to my feedback.
Cons
I'd like to be more active in UX studies. I feel like the QA of some of the products can be improved through better regression testing or just by conducting more UX studies to really see how the application moves together holistically. I feel like some enhancements are missing certain elements or requirements which is typical in the software industry so not totally surprised.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Innroad
Reviewed on 2022/03/10
It has a lot of great benefits and also a lot of extras that make no sense. It would be sensible to...
It has a lot of great benefits and also a lot of extras that make no sense. It would be sensible to have an actual IT person and a person who works in the industry to assist in the development.
Pros
I like the housekeeping intergration. I like that they can process our CC with ease.
Cons
There are a lot of glitches. The software needs to be tested before it is put out there for the consumer to use.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Saves Time and Money
Reviewed on 2016/10/19
Inn Road Software is simple to navigate and to learn. Although I did not start with Inn Road...
Inn Road Software is simple to navigate and to learn. Although I did not start with Inn Road software integration from the beginning, it has proved to be useful in operations for the small 39 room hotel I operate. To make a long story short, I started as the GM last year in 2015; without training from my predecessor. I've not experienced such a cloud based software before, rather my strong suite was with another brand in a POS/Hospitality software. Being tossed into a new software, well. . . I only had my knowledge of computers and my wit to figure out applications being hindered and harbored in the technological era.
After a month and a half, I've caught onto how the system operates. It wasn't too difficult to adapt to the generalities of how Inn Road Operates. In most areas I prefer the ease of Inn Road. Not only because I caught on fast in the areas needed to manage the hotel and all the reservation types that come wit it, but it allowed for me and others to correct ourselves prior to saving our mistakes. To explain, required information needs to be filled out prior to advancing and saving anything. It may seem archaic in regards to applications or forms have always required fields to be filled in before proceeding, but I've never had this luxury with the original operating system I've used. This has been beneficial and is a great regarding the software because it no longer requires many reports to be printed and trying to find the origin of the mistake to make corrections from the beginning.
Overall, Inn Road has and continues to save time, which in return saves money, and sanity. I've always appreciated the cliché phrase "Work smarter, not harder." In my opinion, Inn Road's software allows me to accomplish this objective.
Pros
Employee Mistakes are easy to find and correct. Simple enough to remember the corrective action once experienced. For example, how to change a room using parking lot.
It has a question mark in the upper right that allows you to search for tips and read up on the features.
The customer service has never let me down. If I have a question I either call in or email, depending on my time constraints. They've been great with their help and responses to my staff and myself. If it is something that they are unable to manage or correct from their stand point, then it is passed to the IT department to investigate.
Inn Road takes care of Credit Card processing during the Audit process. We just have to run the reports and post everything from the day officially. Other than that, it is a simple print of the reports.
Cons
There are features I miss that an older software I used had; like having a DO NOT RENT LIST for trouble guests.
The software is still learning and I consider it a Beta Phase until they've incorporated many features that people are requesting to see with the software.
Lock night audit periods!! The system allows you to proceed without completing this feature, which is a blessing and a curse; not sure if it is a pro or a con at this point.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great booking Engine with outstanding support
Reviewed on 2022/04/25
innRoad works well for us to manage our business. The reservation process is easy and customization...
innRoad works well for us to manage our business. The reservation process is easy and customization is easy.
Pros
We moved to innRoad for the support which is great. Most issues can be resolved immediately. As a booking engine it works well for our business model for both our website and 3rd party bookings.
Cons
The session management is very poor. Requires re-logging in multiple times a day because the session has expired.
innRoad FAQs
Below are some frequently asked questions for innRoad.Q. What type of pricing plans does innRoad offer?
innRoad offers the following pricing plans:
- Free Trial: Available
Pricing starts from $150 per month, contact for a personalized quote.
Q. Who are the typical users of innRoad?
innRoad has the following typical customers:
2–10, 11–50, 51–200, 201–500
Q. What languages does innRoad support?
innRoad supports the following languages:
English
Q. Does innRoad support mobile devices?
innRoad supports the following devices:
Q. What other apps does innRoad integrate with?
We do not have any information about what integrations innRoad has
Q. What level of support does innRoad offer?
innRoad offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat
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