About Inbenta

Inbenta's natural language processing technology and years of research and development have led to the creation of a powerful Customer Interaction Management Platform.

Powered by a patented Symbolic AI technology, it understands the meaning of your users's query through NLP in over 25 languages, be it long or short, correct or misspelled, written with slang or otherwise.

Inbenta's technology provides quick and accurate results and guides customers to the content they need, freeing agent's time to manage more difficult questions. The result: a better user experience, repeat business, fewer support tickets / incoming calls, and industry-leading 90%+ self-service rates.

The platform offers 4 interconnected modules:
- Chatbot: a conversational technology, assisting users through 24/7 human-like automated interactions,
- Knowledge: a
- Search: this module scrapes existing knowledge bases, FAQs, and help content, to give users the exact information they are looking for
- Messenger: a live chat & ticketing tool that enables agents to solve customers queries

Inbenta offers seamless integrations with third-party services like Zendesk, Salesforce, and many other help desk platforms.

Key benefits of Inbenta

Vast Multilingual Capabilities
Inbenta's NLP technology can reach a wide audience through 25+ native, fully-supported languages.

Integrates Seamlessly
Everything works beautifully with your existing CRM, FAQs and knowledge base, as well as with Endeca, Facebook Messenger, Skype, Salesforce Service Cloud, Desk.com, and Zendesk.

Fast & Easy Deployment
We’ll launch your future-proof solution quicker and better than our competitors, with less workflow impact and more training and support.

Machine Learning
Our powerful algorithms continuously learn from every customer interaction and conversation in order to further optimize the online user experience.

Powerful Analytics
Take advantage of real-time dashboards that captures all your behind-the-scenes data and centralizes it into one dashboard.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 4 others, United Kingdom, Japan, Mexico, United States

Supported Languages

Danish, Dutch, English, Finnish, French and 11 others, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

Images

Dynamic FAQs responds to people’s searches instantly and accurately, no matter what keywords are used.
Transactional chatbots can carry-out basic updates, creating a true self-service user experience.
Virtual assistants and chatbots engage with people to provide instant answers in a conversational setting.
Conversational chatbots on Skype are powered by our AI semantic search technology.
Integrate a community component into your FAQs by allowing customers to add comments.
Real-time analytics allow you to discover what information visitors are not able to find.
Analyze ticket traffic deflections and instant answers clicks.
View 8 more
Inbenta video
Inbenta video
Inbenta screenshot: Dynamic FAQs responds to people’s searches instantly and accurately, no matter what keywords are used. Inbenta screenshot: Transactional chatbots can carry-out basic updates, creating a true self-service user experience. Inbenta screenshot: Virtual assistants and chatbots engage with people to provide instant answers in a conversational setting. Inbenta screenshot: Conversational chatbots on Skype are powered by our AI semantic search technology. Inbenta screenshot: Integrate a community component into your FAQs by allowing customers to add comments. Inbenta screenshot: Real-time analytics allow you to discover what information visitors are not able to find. Inbenta screenshot: Analyze ticket traffic deflections and instant answers clicks.

Features

Total features of Inbenta: 39

  • API
  • Access Controls/Permissions
  • Avatars
  • Cataloging/Categorization
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Content Management
  • Decision Support Software
  • Discussions / Forums
  • Email Management
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Full Text Search
  • Help Desk Management
  • Issue Management
  • Knowledge Base Management
  • Machine Learning
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Prioritization
  • Process/Workflow Automation
  • Product Catalog
  • Queue Management
  • Request Assignment
  • SEO Management
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Speech Recognition
  • Support Ticket Management
  • Surveys & Feedback
  • Text Editing
  • Third Party Integrations
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • eCommerce Management

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Reviews

Overall rating

4,5 /5
(4)
Value for Money
4,7/5
Features
4,8/5
Ease of Use
4,3/5
Customer Support
4,5/5

Already have Inbenta?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 4
Johan V.
Overall rating
  • Industry: Food & Beverages
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Inbenta in the Retail Market

Reviewed on 2020/10/30

AWESOME experience at all times, with new requests, or with support - Inbenta is always a phone...

AWESOME experience at all times, with new requests, or with support - Inbenta is always a phone call / email away.
With Support within our timezone - we can have face to face support contact

Pros

Integration into our system was seamless, and ease of use - easy to train staff

Cons

We have nothing to report on in this segment - we are truly happy with the product, its business value and the business case was an easy sell.

Response from Inbenta

We really appreciate the time and effort you took to review our products and services Johan. We're happy to know that you're fully satisfied with us!

Charlie G.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501-1 000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product and partnership

Reviewed on 2020/10/27

Pros

inBenta is always looking for ways to improve their software. They are a great partner to work with and always available to customize based on client requirements.

Cons

Having access support line that is available in multiple time zones globally

Response from Inbenta

Thank you for your review Charlie, we really appreciate it!

Brenda D.
Overall rating
  • Industry: Security & Investigations
  • Company size: 10 000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Inbenta Review

Reviewed on 2020/10/30

Tech Support from Inbenta has been excellent and very responsive to my questions and requests.

Tech Support from Inbenta has been excellent and very responsive to my questions and requests.

Pros

I like the ability to provide user friendly information to our customers on our products via our website at any time of the day or night.

Cons

I am new to administering this tool. Learning the system and understanding how to adjust answers to provide a desired outcome has been a challenge for me.

Response from Inbenta

Thanks for taking the time to review our products and services Brenda, we really appreciate it! We hope you'll enjoy administering this tool, don't hesitate to contact our support team should you need any help.

Morgan P.
Overall rating
  • Industry: Information Services
  • Company size: 5 001-10 000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great customizable chat bot

Reviewed on 2020/10/27

Pros

Very flexible, clearly written documentation and SDK

Cons

The concepts were a little difficult in the beginning.

Response from Inbenta

Thank you for your review Morgan, we hope you keep enjoying using our products and services!

Inbenta FAQs

Below are some frequently asked questions for Inbenta.

Inbenta offers the following pricing plans:

  • Starting from:
  • Free Trial: Not Available

Inbenta is a scalable solution that charges based on the number of sessions or searches that occur on the user's support site. We also offer free trials with certain partner integrations for Zendesk, Salesforce Service Cloud and Desk.com. Please contact Inbenta for detailed pricing information.

We do not have any information about Inbenta features

Inbenta has the following typical customers:

201-500, 501-1 000, 1 001+

Inbenta supports the following languages:

Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

Inbenta supports the following devices:

Inbenta integrates with the following applications:

Desk.com, Facebook, NICE inContact, Salesforce Service Cloud, Zendesk

Inbenta offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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