About SaaSquatch

SaaSquatch is a cloud-based loyalty, referral and rewards marketing platform that offers digital businesses a centralized platform from which to track, manage and reward referrals from their customers. Incorporating built-in analytics tools, reporting capabilities and flexible theming as well as mobile-optimized email notifications and security management features, SaaSquatch aims to provide users with a simple yet powerful customer advocacy solution.

With SaaSquatch, users can design and integrate digital referral touch points across any of their marketing channels. Since SaaSquatch includes a flexible theming engine, users can customize referral programs to match the particular aesthetics of their enterprise. Using SaaSquatch’s built-in analytics tools, users can collect and inspect valuable data on their referral program’s performance. To detect fraudulent behavior and control personalized customer rewards, SaaSquatch employs automated detection algorithms.

SaaSquatch also enables users to send mobile-optimized email notifications to maintain customer engagement in the referral program. To enhance the customer experience further, SaaSquatch enables users to create referral touch points which are operable on any device with their platform API and Mobile software development kit (SDK). Alongside the REST API and Mobile SDK, SaaSquatch supports native integration with a number of applications such as Salesforce, Segment, Stripe, Recurly, Zapier, Tango Card, and Branch Metrics.

Pricing starting from:

US$1 250,00/month

  • Free Trial
  • Subscription

Key benefits of SaaSquatch

  • SaaSquatch includes powerful analytics tools which enable users to measure accurately customer interaction in their programs.
  • SaaSquatch equips users with a Mobile SDK and REST API to ensure that programs function on any customer device.
  • SaaSquatch supports flexible and robust integrations, providing users with access to a number of applications designed to manage, optimize and personalize the customer experience.
  • Users can send mobile-optimized email notifications and targeted promotions to maintain successful customer engagement in the program.
  • Built on a secure cloud infrastructure, SaaSquatch manages and stores all customer data carefully and securely.

  • Devices

    Business size

    S M L

    Markets

    Canada, Germany, United States

    Supported Languages

    Arabic, Chinese, Czech, Danish, Dutch and 19 others, English, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    Pricing starting from:

    US$1 250,00/month

    • Free Trial
    • Subscription

    Images

    Customer Experiences Your Customers Will Love
    Truly Multichannel Marketing Campaigns
    Personalized Customer Touchpoints
    View 5 more
    SaaSquatch video
    SaaSquatch screenshot: Customer Experiences Your Customers Will Love SaaSquatch screenshot: SaaSquatch screenshot: Truly Multichannel Marketing Campaigns SaaSquatch screenshot: Personalized Customer Touchpoints

    Features

    Total features of SaaSquatch: 59

    • API
    • Activity Dashboard
    • Activity Management
    • Activity Tracking
    • Advocate Management
    • Affiliate Management
    • Alerts/Notifications
    • Analytics/ROI Tracking
    • Applications Management
    • Bonus Management
    • CRM
    • Campaign Management
    • Campaign Planning
    • Campaign Segmentation
    • Commission Management
    • Communication Management
    • Community Management
    • Contact Management
    • Conversion Rate Optimization
    • Customer Profiles
    • Customizable Branding
    • Design Management
    • Email Management
    • Email Templates
    • Email/Online
    • Employee Referral Management
    • Event Triggered Actions
    • For Customer Referrals
    • For Employee Referrals
    • Fraud Detection
    • Gamification
    • Gift Card Management
    • Incentive Management
    • Lead Engagement
    • Lead Generation
    • Lead Management
    • Loyalty Program
    • Member Portal
    • Membership Management
    • Mobile Access
    • Multi Level Marketing (MLM)
    • Multi-Campaign
    • Multi-Channel Marketing
    • Partner Management
    • Promotions Management
    • Real Time Analytics
    • Reference Management
    • Referral Templates
    • Referral Tracking
    • Reporting/Analytics
    • Rewards Management
    • Rewards Program
    • Secure Data Storage
    • Segmentation
    • Social Engagement
    • Social Promotion
    • Software Development
    • Status Tracking
    • Third Party Integrations

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    Reviews

    Overall rating

    4,5 /5
    (10)
    Value for Money
    4,7/5
    Features
    3,9/5
    Ease of Use
    4,4/5
    Customer Support
    5/5

    Already have SaaSquatch?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 10
    Darren C.
    Overall rating
    • Industry: Consumer Services
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Makes it simple to create a network effect

    Reviewed on 2020/07/20

    I wanted to create a referral program from day one at Ruckify because of the effect it can have on...

    I wanted to create a referral program from day one at Ruckify because of the effect it can have on the business economics but needed to wait until the company was properly positioned and could support one. The SQ was extremely helpful in advising us to tweak the program and how to get the most value. I felt that the sales process was all about how they can meet our unique maretkplace platform needs and how they will scale with us. Implementation was easy because the SQ support team would answer any questions/blockers in real-time to get us live ASAP.

    I highly recommend them.

    Pros

    - Ability to add/create multiple programs and run them simultaneously
    - Ability to create and configure a program to meet your needs
    - Well supported API docs
    - Helpful and knowledgeable support staff
    - Great tracking and analytics/reporting
    - Easy to use admin UI
    - Company listens to feedback and values it

    Cons

    - Integration was straightforward and easy with SQ's documentation
    - The specialize in Referral Programs and have all the necessary features to create and scale it

    Meagan M.
    Overall rating
    • Industry: Internet
    • Company size: 51-200 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Since some recent features/updates, it's better now

    Reviewed on 2018/08/01

    Pros

    locating participants is relatively easy (although i find there are still improvements to be made). we're now able to flag or block referrals based on a couple different fields that screen for fraud. integrated ability to add/ake away rewards in your own native backend/admin system.

    Cons

    there's just a lot of unnecessary clicks in here. good example is when trying to identify *why* a referee has not received their reward, you gotta approach from a specific route. language in the platform is often confusing - "manage participant" is vague.

    Nika K.
    Overall rating
    • Industry: Consumer Electronics
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Excellent customer service

    Reviewed on 2017/01/23

    Impressed by quick responses and realizations of our wishes. One of the best experiences I've had...

    Impressed by quick responses and realizations of our wishes. One of the best experiences I've had with a 3rd party provider, which is extremely important. However, we do miss a chance to be able to change the photos and texts of referred content ourselves. This would enable us to be more egile and flexible.

    Pros

    It's flexible so that it can fit your needs perfectly. Also, the customer service is awesome!

    Cons

    That we have to contact Saasquatch everytime we want to change the text or photo of the shared content.

    Response from Referral SaaSquatch

    Thanks Nika! We've love working with you and your team at Chipolo. This partnership has helped us establish our presence in the E-Commerce vertical.

    Scott S.
    Overall rating
    • Industry: Consumer Services
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Overall, it has felt a bit limiting at times, but for the price, we are getting what we need.

    Reviewed on 2017/05/09

    Pros

    Being able to pull my own reports when I need them. (New feature that is definitely appreciated). Also, the customer service has been unmatched. Having a Slack channel setup has made it very easy and the team is extremely responsive.

    Cons

    Not having enough reporting abilities. Having more flexibility in creating custom reports would be extremely helpful. E.g., easily sortable/exportable lists of who referred who.

    Response from Referral SaaSquatch

    Thanks for the feedback Scott! We're investing in more platform flexibility so you and our customer base can get more value from our solution.

    Brian G.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Very good referral platform

    Reviewed on 2019/12/31

    We replaced the existing tool with Saasquatch. Customer service is great

    We replaced the existing tool with Saasquatch. Customer service is great

    Pros

    Great customer support. Dry quick turn around times. Platform is well laid out and can integrate to a variety of platforms

    Cons

    Some email actions are the best. May need additional email marketing tools to send communication to users

    Showing 5 reviews of 10 Read all reviews

    SaaSquatch FAQs

    Below are some frequently asked questions for SaaSquatch.

    SaaSquatch offers the following pricing plans:

    • Starting from: US$1 250,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    We do not charge a commission on your referral revenue!

    We do not have any information about SaaSquatch features

    SaaSquatch has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    SaaSquatch supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    SaaSquatch supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    SaaSquatch integrates with the following applications:

    AppsFlyer, Branch Metrics, Recurly, Salesforce Sales Cloud, Segment, Stripe, Zapier

    SaaSquatch offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for SaaSquatch.