About Freshchat

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Key-Value Propositions:
1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more
2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional
3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels
-Best-in-class AI chatbots that focus on intent and engagement
-Proactive messaging using hyper-targeted rich media campaigns
-Intelligent load balancing and auto-routing capabilities
-Seamless integrations via a rapidly growing app marketplace and custom APIs
-Highly resilient architecture built on AWS and certified
with industry compliances


Key benefits of Freshchat

  • Onboard news users, retain existing ones, and re-engage with expired ones with in-app
    campaign messages
  • Generate leads intelligently via the lead bot at all times, auto-upload leads on to your
    CRM and help team members focus on high impact conversations
  • Break the desktop shackles, talk to visitors from anywhere using the agent mobile app
  • Increase team productivity with assignment rules and IntelliAssign to help them reach
    their goals faster

  • Images

    Freshchat Software - Freshdesk Messaging Bot Builder
    Freshchat Software - Freshdesk Messaging Campaigns
    Freshchat Software - Freshdesk Messaging Inbox
    Freshchat Software - Freshdesk Messaging Integrations
    Freshchat Software - Freshchat Analytics
    View 6 more
    Freshchat video
    Freshchat Software - Freshdesk Messaging Bot Builder
    Freshchat Software - Freshdesk Messaging Campaigns
    Freshchat Software - Freshdesk Messaging Inbox
    Freshchat Software - Freshdesk Messaging Integrations
    Freshchat Software - Freshchat Analytics

    Not sure about Freshchat? Compare with a popular alternative

    Freshchat

    4,1 (109)
    VS.

    Starting Price

    US$15,00
    month
    US$10,00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    64
    82

    Integrations

    17
    56

    Ease of Use

    4,1 (109)
    4,4 (92)

    Value for Money

    4,0 (109)
    4,5 (92)

    Customer Service

    3,9 (109)
    4,1 (92)
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    Reviews

    Overall rating

    4,1 /5
    (109)
    Value for Money
    4,0/5
    Features
    4,0/5
    Ease of Use
    4,1/5
    Customer Support
    3,9/5

    Already have Freshchat?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 109
    Farrah
    Farrah
    Overall rating
    • Industry: Telecommunications
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    FreshChat - really easy to implement

    Reviewed on 2019/09/06

    The support you get from the Freshchat team is efficient, they are helpful and fast and knowledgeabl...

    The support you get from the Freshchat team is efficient, they are helpful and fast and knowledgeable

    Pros

    Easy to use. The setup was so simple and the integration onto the website is quick. The training is self explanatory as the interface is user friendly

    Cons

    The only issue i have is cost. Most of the API integrations that are available needs to have a higher package plan which can get pricey

    June
    Overall rating
    • Industry: Legal Services
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Freshchat support is BAD , UNRESPONSIVE,

    Reviewed on 2021/02/04

    0 for support
    good for software

    0 for support
    good for software

    Cons

    Being the Chatting / ticketing company, i have to say their support is really bad

    after being in touch with them for 6 days ( everyday 2 emails)
    my billing issue remain unresolved - they said i have not paid $0.23 , and even i paid for full subscription fees at $38, because there is a charging issue ( the payment gateway they use cannot charge anything lesser than $0.5)

    and i have been emailing them at least 10 emails to resolve this issue, they just keep on looping us to different department, and did not resolve this, and did not reply.
    and thus, they deactivate our accoutn just because it is $0.23 and their failture in replying my 10 emails in requesting this issue to be resolved.

    I am very very very disappointed with thte support system, i felt like there is no support at all, but a team of support who loves to pass ticket all over the organization without resolving a tiny problem for their clients.

    you will spend a lot of time with the support not because of the software not great
    but because they love to loop u differently to different departmetn without getitng a problem solved.

    Verified Reviewer
    Overall rating
    • Industry: Computer Software
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    You get what you pay for.

    Reviewed on 2018/12/13

    Pros

    Price is on the lower end of the customer chat solutions out there. And it has the core features you need if you need more than the cheapest options.

    Cons

    Where to start. Quality is an issue. If you don't have a lot of traffic, maybe this is enough. But the second you get into their more advanced controls, we just experienced so many anomalies... It was hard to know what was us and what was them. And anytime we reached out for help, the majority of their team is based overseas and turn around seemed slow. Then when it came to troubleshooting, they always wanted links and screenshots. Meanwhile, since they took so long to respond, you are long past being in the error state and moved way past the issue - knowing the issue still likely exists. This lead to nothing getting fixed or resolved. Pay the premium and get Intercom or Drift. Or get one of the cheap options out there.

    Abhishek
    Abhishek
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 501–1 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Low code no code budget friendly chatbot platform

    Reviewed on 2022/12/23

    It is overall good for development of simple chatbots like fact sheet chatbot.

    It is overall good for development of simple chatbots like fact sheet chatbot.

    Pros

    Adding another language translation, i can simply add it by downloading the Excel sheet of chat tree. & It works perfectly & simple UI of the platform.

    Cons

    Condition management for the chats is not that great. Like AND, OR conditions. In the same panel you can't have multiple conditions.

    Jason
    Jason
    Overall rating
    • Industry: Computer Software
    • Company size: 2–10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    An excellent entry into live chat support

    Reviewed on 2019/03/20

    Initially, I was looking for a live chat solution for one of our clients, but quickly realized the...

    Initially, I was looking for a live chat solution for one of our clients, but quickly realized the software could become useful for us as well. I explored several good options, including Tawk.to and Pure Chat, but found that overall, Fresh Chat offered the right combination of features and ease of use for our client, making it an obvious choice for us to support and recommend.

    Pros

    Fresh Chat is one of only a handful of free, robust tools for providing live customer support via your website with ease. Upfront, the ease of installation and configuration is fantastic. One needn't be an engineer to get this up and running quickly, as they provide all the tools needed. From plugins (WordPress in my case) to apps (Android and iOS both available), it's all easy to find, deploy, and use. In addition, there are numerous ways to integrate it with other systems, from Fresh Service, Fresh Desk, to third party integrations.

    Cons

    Perhaps the only area I think they could improve is by adding additional third party integrations, but that's a minor quibble, as they already offer several. In all likelihood the selection will grow over time.

    Showing 5 reviews of 109 Read all reviews

    Freshchat FAQs

    Below are some frequently asked questions for Freshchat.

    Freshchat offers the following pricing plans:

    • Starting from: US$15,00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    FREE - Chatbot Builder - Chatbot Analytics - Shopify Integration - Freshdesk Integration Growth - $15 per user/month, billed annually - Upto 2000 bot sessions/month Free - Priority Inbox - Canned Responses - Facebook Messenger - User Segmentation - Business Hours Pro - $49 per user/month, billed annually -Up to 3000 bot sessions/month FREE - WhatsApp Business - Apple Business Chat - Auto-resolve - Team Performance Report - IntelliAssign - Business Hours(by Groups) - Co-Browsing Enterprise - $79 per user/month, billed annually - Up to 5000 bot sessions/month FREE - Allowed IPs - Allowed Domains - User Authentication(JWT)

    Freshchat has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Freshchat supports the following languages:

    Chinese, Dutch, English, French, German, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

    Freshchat supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Freshchat integrates with the following applications:

    Calendly, Freshcaller, Freshdesk, Freshsales, Klaviyo, Landingi, MessageBird, Meta for Business, Pipedrive, Shopify, Slack, Stripe, TeamViewer, Upscope, WooCommerce, Zendesk Suite, Zluri

    Freshchat offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

    Related categories

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