About Freshchat

Freshchat is a modern messaging software that helps sales and customer engagement teams talk with potential prospects and customers on website, social and mobile. Freshchat helps sales and marketing teams to send triggered messages to website visitors.

Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience with features like triggered messages, contextual information, in-app campaigns, sales bot, and intelligent message routing. Freshchat can be used across the website, web app, mobile app, and even social messaging apps like Messenger, bringing all the conversations inside one inbox.

Key benefits of Freshchat

  • Engage with website visitors with the right message at the right time, with triggered
    messages
  • Onboard news users, retain existing ones, and re-engage with expired ones with in-app
    campaign messages
  • Generate leads intelligently via the lead bot at all times, auto-upload leads on to your
    CRM and help team members focus on high impact conversations
  • Break the desktop shackles, talk to visitors from anywhere using the agent mobile app
  • Increase team productivity with assignment rules and IntelliAssign to help them reach
    their goals faster
  • Empower visitors to find solutions with an integrated self-service experience

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English

    Images

    View 3 more
    Freshchat screenshot: Freshchat screenshot:

    Features

    Total features of Freshchat: 54

    • "What If" Scenarios
    • API
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Authentication
    • Automated Scheduling
    • CRM
    • Canned Responses
    • Categorisation/Grouping
    • Chat Transcript
    • Chat/Messaging
    • Collaboration Tools
    • Customer History
    • Customer Profiles
    • Customizable Branding
    • Customizable Templates
    • Employee Activity Monitoring
    • Employee Profiles
    • Event Triggered Actions
    • Feedback Management
    • File Management
    • File Transfer
    • Geotargeting
    • Help Desk Management
    • Historical Reporting
    • Interaction Tracking
    • Knowledge Base Management
    • Live Chat
    • Mobile Access
    • Multi-Channel Communication
    • Multi-Language
    • Offline Form
    • Proactive Chat
    • Real Time Monitoring
    • Real Time Notifications
    • Real-time Consumer-facing Chat
    • Remote Support Software
    • Request Assignment
    • SSL Security
    • Search/Filter
    • Self Service Portal
    • Single Sign On
    • Social Media Integration
    • Support Ticket Management
    • Support Ticket Tracking
    • Surveys & Feedback
    • Task Management
    • Third Party Integrations
    • Time Zone Tracking
    • Timeline Management
    • Transfers/Routing
    • Visitor Tracking
    • Website Visitor Tracking

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    Reviews

    Overall rating

    3,9 /5
    (69)
    Value for Money
    4/5
    Features
    3,8/5
    Ease of Use
    4,1/5
    Customer Support
    3,8/5

    Already have Freshchat?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 69
    Farrah A.
    Overall rating
    • Industry: Telecommunications
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    FreshChat - really easy to implement

    Reviewed on 2019/09/06

    The support you get from the Freshchat team is efficient, they are helpful and fast and...

    The support you get from the Freshchat team is efficient, they are helpful and fast and knowledgeable

    Pros

    Easy to use. The setup was so simple and the integration onto the website is quick. The training is self explanatory as the interface is user friendly

    Cons

    The only issue i have is cost. Most of the API integrations that are available needs to have a higher package plan which can get pricey

    Yann I.
    Overall rating
    • Industry: Online Media
    • Company size: Self Employed
    • Used Other for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    A solid tool to provide top-notch customer support through live chat

    Reviewed on 2019/10/03

    Freshchat has been a solid option to allow website visitors and users to ask questions and for me...

    Freshchat has been a solid option to allow website visitors and users to ask questions and for me to interact with them, provide them with answers or point them toward a specific web page or resource.

    Pros

    The two things that really stood out for me are Freshchat's overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device.

    The latter aspect is something one would expect from most live chat tools but I think that still isn't the case...

    Cons

    The one thing I didn't like much about Freshchat had to do with the smartphone app.

    I had two separate live chat widgets (each on a separate site) and in order to keep track of both, I had to log in and out from the app to access the interface related to the specific live chat.

    This aspect may not be an issue with some of the Freshchat plans but I found it not ideal since other tools I have used would make it possible to manage live chats embedded on different sites straight from just one dashboard.

    Darien C.
    Overall rating
    • Industry: Religious Institutions
    • Company size: 11-50 Employees
    • Used Other for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Freshchat is a quality chat application with a confusing backend UI and an impossible login...

    Reviewed on 2021/03/02

    Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of...

    Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands

    Pros

    Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season.

    Cons

    The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to the admin panel of my overall Freshworks account (which doesn't allow for access to Freshchat), and then when I finally found the correct login page for Freshchat, their gmail login system would consistently fail and lock me out. In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts - most of which I abandoned because they wouldn't allow me to remove the extra Freshworks products I did not want.

    As well, basic features such as chatbots & email responses to chats were all locked behind a paywall - with a trial that failed to explain their use - and a customer service team that barraged me with numerous phone calls & emails asking me to upgrade from their free tier, even after I said I wasn't interested.

    Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no one used the chat features - which changed the second we switched providers

    Omer R.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Online Chat Support

    Reviewed on 2020/12/10

    I have been recently introduced to this software and it was pretty easy to integrate with our...

    I have been recently introduced to this software and it was pretty easy to integrate with our ticketing system and it is a very low budged product which we can purchase a license for each agent and we also get 25% discount on annual subscription.

    Pros

    We have integrated freshchat with our ticketing system and when we end any conversation on chat, we convert it to a ticket and the followup or mark this ticket as resolved and get customer feedback on our ticketing system.

    Cons

    There are very few details that are being fetched by freshchat from out Saas based application which puts us 1 step back and we have to initiate the chat with asking about the primary information like name, email, company name etc.

    Seth H.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 11-50 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Clean, Professional and Simple Set-up

    Reviewed on 2020/01/22

    I loved the overall chat features. The dashboard and app are very clean. The only reason I...

    I loved the overall chat features. The dashboard and app are very clean. The only reason I switched was due to price.

    Pros

    I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team. The app on my phone made it simple to chat with visitors on my website from my phone.

    Cons

    While I started off with a free version, the paid version was a little too expensive for what I wished to use. I found a cheaper alternative.

    Showing 5 reviews of 69 Read all reviews

    Freshchat FAQs

    Below are some frequently asked questions for Freshchat.

    Freshchat offers the following pricing plans:

    • Starting from: US$19,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    30-day free trial, no credit card required. Sprout - for startups: free for up to 10 users. Blossom - for teams: $19/user/month (paid monthly) or $15/user/month (paid annually).

    We do not have any information about Freshchat features

    Freshchat has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000

    Freshchat supports the following languages:

    English

    Freshchat supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Freshchat integrates with the following applications:

    Facebook, Freshdesk, Freshworks CRM, Shopify, Slack, Zendesk

    Freshchat offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

    Related categories

    See all software categories found for Freshchat.