About Freshchat
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
Key-Value Propositions:
1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more
2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional
3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size
With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.
Freshchat offers:
-Unified inbox experience to manage conversations across digital channels
-Best-in-class AI chatbots that focus on intent and engagement
-Proactive messaging using hyper-targeted rich media campaigns
-Intelligent load balancing and auto-routing capabilities
-Seamless integrations via a rapidly growing app marketplace and custom APIs
-Highly resilient architecture built on AWS and certified
with industry compliances
Pricing starting from:
US$15,00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Freshchat
campaign messages
CRM and help team members focus on high impact conversations
their goals faster
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$15,00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Freshchat: 62
Alternatives
Meltwater
Tidio
Crisp
Drift
Reviews
Already have Freshchat?
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- Industry: Writing & Editing
- Company size: 11-50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Freshchat is like a dashcam for your business
Reviewed on 2021/05/08
Love FreshChat.
I think it seriously is like having a portal into your users desktop and they are...
Love FreshChat.
I think it seriously is like having a portal into your users desktop and they are actively on my pages.
TOP TIP - dont set it up on homepage, set it up on inner pages of your site.
Pros
I love that it alerts me when someone wants to chat.
They are on my site - have read my copy and want to engage with me before potentially leaving my site.
Cons
I think some browsers do have features that block some users.
Also...I am not 100% on this but i have had bots or other web crawlers write messages and engage with the chat features. Its not a huge hassle, just a bug sometimes.
Alternatives Considered
Zendesk SuiteReasons for Switching to Freshchat
I wanted live chat not Q&A.- Industry: Computer Software
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
User-friendly interface & pricing structure
Reviewed on 2022/11/04
Easy to manage tool that optimizes customer interaction, an incredible tool to have for a lean...
Easy to manage tool that optimizes customer interaction, an incredible tool to have for a lean team. Much better than their competitors with respect to user interface, pricing, and customer support!
Pros
We could set it up easily since we had a few Freshworks' products integrated. The pre-built templates setup for the chatbot help in answering most of the common queries, making human interference minimal.The dashboards are intuitive, helping us understand the functioning and areas of improvement. This helps us communicate with a potential prospect as and when they have a query.
Cons
Although the existing integrations help, I would love to see some more features added that can help us increase collaboration with teams. The mobile experience is not as smooth as what their competitors offer.
- Industry: Information Services
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
No notifications to admin or agent when inbox is not open
Reviewed on 2020/06/17
Pros
Cheap and affordable pricing
Design is good
Cons
Sometimes i forget to check the messages and i miss lot of chat queries because of not receiving desktop notifications for new chat messages. I check emails less often.
They have this feature for visitors called "never miss a response by turning on notifications" but not for admins. I've contacted their support and they tell me that i only get notifications if i keep the inbox open
- Industry: Computer Software
- Company size: 10 000+ Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best software for automated and natural customer chat responses
Reviewed on 2022/12/22
The overall experience was excellent, I was able to trust their app, and definitely liked their...
The overall experience was excellent, I was able to trust their app, and definitely liked their modern look of the UI.
Pros
I like their UI the best, it is very intuitive, easy to understand, and looks beautiful. I can also customize their theme as per my website's requirements. The automated responses they provide are intelligent, learn from previous answers, and can be hooked into any channel like WhatsApp, Sms, Messenger, etc. There is no more convenient app I have seen before. It's very simplified and provides real-time context for faster and more effective responses.
Cons
I did not identify any major con, and any issue I faced during setup was resolved by their customer support team, and they were quick to respond.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Inexpensive chat bot for website
Reviewed on 2022/06/30
I have been using is for more than 2 yesrs now and i like it as it's totally worth of it's price.
I have been using is for more than 2 yesrs now and i like it as it's totally worth of it's price.
Pros
This is an inexpensive chatbot and has campaign feature which i use very often on my website
Cons
It's not very customisable and does not have features like lead generation.
Alternatives Considered
IntercomReasons for Switching to Freshchat
It's less expensiveFreshchat FAQs
Below are some frequently asked questions for Freshchat.Q. What type of pricing plans does Freshchat offer?
Freshchat offers the following pricing plans:
- Starting from: US$15,00/month View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Available
FREE - Chatbot Builder - Chatbot Analytics - Shopify Integration - Freshdesk Integration Growth - $15 per user/month, billed annually - Upto 2000 bot sessions/month Free - Priority Inbox - Canned Responses - Facebook Messenger - User Segmentation - Business Hours Pro - $49 per user/month, billed annually -Up to 3000 bot sessions/month FREE - WhatsApp Business - Apple Business Chat - Auto-resolve - Team Performance Report - IntelliAssign - Business Hours(by Groups) - Co-Browsing Enterprise - $79 per user/month, billed annually - Up to 5000 bot sessions/month FREE - Allowed IPs - Allowed Domains - User Authentication(JWT)
Q. Who are the typical users of Freshchat?
Freshchat has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000
Q. What languages does Freshchat support?
Freshchat supports the following languages:
Chinese, Dutch, English, French, German, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish
Q. Does Freshchat support mobile devices?
Freshchat supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Freshchat integrate with?
Freshchat integrates with the following applications:
Calendly, Freshdesk, Freshdesk Contact Center, Freshsales, Klaviyo, Landingi, MessageBird, Meta for Business, Pipedrive, Shopify, Slack, Stripe, TeamViewer, Upscope, WooCommerce, Zendesk Suite, Zluri
Q. What level of support does Freshchat offer?
Freshchat offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
Related categories
See all software categories found for Freshchat.
