Donately

Donately

Online fundraising for nonprofits, businesses & individuals

4.4/5 (117 reviews)

Donately Overview

Donately is a online, mobile-optimized fundraising platform designed for nonprofits, organizations and individuals who want to raise money for their chosen cause. Via a simple, easy-to-use interface and the provision of customizable campaign pages & donation forms, Donately facilitates fundraising by streamlining the donation process for donors. The solution was built to be simple not only for donors, but for fundraising teams who don't have a developer on staff. It can still however, scale infinitely thanks to an open API.

Donately fundraising pages are fully customizable and link directly to the fundraiser's website, making donors think that they never left. Customized donation forms can be quickly and easily embedded into an existing website, again with out the need for a developer. Customizable reports provide fundraisers with insight on their campaigns, fundraising metrics and donor habits.

Donation receipts are sent to donors automatically via email and can also be customized or hooked with an existing CMS for a more custom look. Donors can manage their donations, receipts, and more via Donately's donor dashboard.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Donately Reviews

Overall rating
4.4/5
92% positive reviews
55
Excellent
53
Very good
9
Average
0
Poor
0
Terrible
Jason K.

Perfect for small NGOs

Used Weekly for 2+ years
Reviewed on 2016/10/31
Review Source: Capterra

We've been using Donate.ly for several years now. The 2 major things I like about it are:
1. You pay per donation processing fees, which are reasonable. There is no monthly fee. This makes it possible for small NGOs to accept online donations without it costing us an arm and a leg up front.
2. You can easily embed the donation form into your own website. This allows you to keep the brand of your organization and legitimizes your group because you don't send folks to PayPal or Network for Good or some other third party processor.

Other than that the service is ok. I think they are updating some of their online donation tracking tools, automating some email responses, and such, but it isn't the most advanced in those features if that's what you're looking for. For instance, there is no way to automate a message to donors if their donation doesn't go through and they need to update their credit card. The donation email confirmation options are also pretty limited but we've managed to make the confirmation email look ok and work for our purposes.

We use Zapier to help us track donations into Google Spreadsheets. We don't use the Fundraising pages really, but those are options and they do have peer to peer functionality.

Ultimately, the service is perfect for us. It accepts donations on our website and doesn't have a monthly fee. And the customer service is amazing. I've worked personally with them a few times and they are always so personable and helpful, available via chat right through their site. Definitely recommend.

Pros

Price and ability to embed on my site.

Cons

Limited donation tracking and donor outreach tools.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Emily S.

Donate.ly at a small church

Used Weekly for 1+ year
Reviewed on 2016/10/28
Review Source: Capterra

Hello donate.ly! We have been so much happier with your service now that our congregants can manage their own giving. This is huge! One thing that's been difficult is figuring out the best way to export data from donate.ly, say, to a spread sheet. We've not been able to do this successfully and it makes life more difficult.

Pros

The user interface for the giver is easy to use and clean, and looks good on our website. We love that there's an option to make a recurring gift and that we can fairly easily change the interface

Cons

It's been difficult to mine the information from donately (emails, data, etc) for use in our database. Also, donate.ly doesn't alert us if someone's recurring gift stops going through (credit card change, etc)

Response from Donately

Hi Emily!

Thanks for your response. We're glad you're on Donately and we're happy to help solve any of the issues you're experiencing. You can export any donation or donor data from your Donately dashboard. See this article for more information (http://help.donately.com/all-things-donations/donation-data/exporting-data). Additionally, if you go to Settings -> Account Admins, you can sign up for emails when recurring donations fail.

I hope that helps!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Savannah K.

Great Software for Non Profits

Used Daily for 1+ year
Reviewed on 2016/11/01
Review Source: Capterra

This site allows us to easily collect donations for our non-profit organization. We are in the process of exclusively using this site to collect donations in conjunction with Stripe because it is so much better than any other site we have ever used.
One con is that donation form codes have to be completely updated on our website, rather than just updating them through Donately and having them automatically update on our site.

Pros

Extremely easy for our customers to use!
Great customer service!

Cons

Not the best at allowing us to view all donors and donations at once.
Sometimes the filtering is really slow.
Form codes cannot automatically update on our website and have to be completely replaced after making a change to the form.
You can only link one bank account to where the donations to go.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Zach I.

Donately is RAD

Used Daily for 2+ years
Reviewed on 2016/11/01
Review Source: Capterra

Over all great company they took us from a prehistoric out dated giving software to something social media friendly, ascetically pleasing and a platform our highly valued volunteers can actually use! Thanks Donately for changing our lives!

P.S. Send me a Amazon gift card or two ;-)

Pros

Easy. user friendly. continues to improve.

Cons

Some functionalities are not totally there that we would like. For example If I'm a long term giver to someones fundraiser Id like to print our my end of year giving report or a selected date range. On the Organizations side I can do this but on the givers side not so much.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Grace T.

Overall very satisfied!

Used Daily for 6-12 months
Reviewed on 2017/02/01
Review Source: Capterra

Coming into using Donately, we didn't really have anything else to compare it to as this is our first go at an online donor database.

There are a lot of positives of Doantely (including the automatic receipts, it is so easy to use, our donors seem to like it so far!) and a few things our team has found challenging. (isn't really clear on how donors can log-in on their own and change information, can't easy merge contacts..etc.)

But anything we haven't liked, your team has been so willing to try and implement the changes as quick as possible. We LOVE that you all are so easy to get ahold of.

Pros

Easy to use and easy to communicate!

Cons

Not as clear on how donors can re-access their log-in. We have had donors accidentally create multiple accounts which then can't be merged into one.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Donately Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Value for money

Transaction fees start at 3% for nonprofits and decrease as more money is raised. No startup or monthly fees.

Discounts are available for nonprofits.

Donately Features

  • API
  • Activity Dashboard
  • Customizable Branding
  • Customizable Reporting
  • Electronic Payments
  • Mobile Integration
  • Third Party Integration

  • Access Control
  • Activity Tracking
  • Attendance Management
  • Automatic Notifications
  • Automatic Reminders
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Custom Fields
  • Data Import/Export
  • Email Integration
  • Reporting & Statistics

Additional information for Donately

Key features of Donately

  • API
  • Automatic donor receipts
  • Campaign & crowdfunding pages
  • Campaign analysis
  • Campaign management
  • Contribution tracking
  • Customizable branding
  • Customizable donation forms
  • Customizable reporting
  • Donor dashboard
  • Donor management
  • Electronic payments
  • Embedded forms
  • Fundraising milestone tracking
  • Fundraising pages
  • Goal setting / tracking
  • Mobile giving
  • Mobile giving
  • Multi-campaign
  • PCI compliance
  • Payment processing
  • Peer-to-peer fundraising
  • Recurring giving
  • Role-based permissions
  • SSL security
  • Third party integration
  • Web forms
  • Website integration

Benefits

  • Donately provides customizable fundraising pages with their own hosted URL.

  • Donately offers embeddable forms with customizable fields, pre-set donation amounts and campaign earmarking functionality.

  • Responsive form design enables donors to 'give' quickly and easily, from any device.

  • Donation receipts - with all tax information included - are sent to donors automatically via email after a donation is made.

  • Donately provides customizable reports and valuable data insights to help users optimize their fundraising.

  • Via an open API and Zapier integration, users can sync Donately with other web apps such as Salesforce and MailChimp.

  • Donately FAQs

    Below are some frequently asked questions for Donately.

    Q. What type of pricing plans does Donately offer?

    Donately offers the following pricing plans:

    Pricing model: Free

    Free Trial: Not Available

    Transaction fees start at 3% for nonprofits and decrease as more money is raised. No startup or monthly fees.

    Discounts are available for nonprofits.

    Q. What are the main features of Donately?

    Donately offers the following features:

    • API
    • Automatic donor receipts
    • Campaign & crowdfunding pages
    • Campaign analysis
    • Campaign management
    • Contribution tracking
    • Customizable branding
    • Customizable donation forms
    • Customizable reporting
    • Donor dashboard
    • Donor management
    • Electronic payments
    • Embedded forms
    • Fundraising milestone tracking
    • Fundraising pages
    • Goal setting / tracking
    • Mobile giving
    • Mobile giving
    • Multi-campaign
    • PCI compliance
    • Payment processing
    • Peer-to-peer fundraising
    • Recurring giving
    • Role-based permissions
    • SSL security
    • Third party integration
    • Web forms
    • Website integration

    Q. Who are the typical users of Donately?

    Donately has the following typical customers:

    Non Profit

    Q. What languages does Donately support?

    Donately supports the following languages:

    English

    Q. What type of pricing plans does Donately offer?

    Donately has the following pricing plans:

    Free

    Q. Does Donately support mobile devices?

    We do not have any information about what devices Donately supports

    Q. What other apps does Donately integrate with?

    Donately integrates with the following applications:

    LeadMaster, Marvia, Qooper, Zapier

    Q. What level of support does Donately offer?

    Donately offers the following support options:

    FAQs, Knowledge Base, Online Support