My PT Hub

My PT Hub

The World's #1 Software For Personal Trainers.

4.6/5 (1908 reviews)

My PT Hub Overview

My PT Hub is a cloud-based personal training system that offers fitness professionals a single and centralized platform from which to create and manage training and nutrition programs for clients. Incorporating online schedules, customized branding and results tracking as well as unlimited workouts and unlimited nutrition plans, My PT Hub aims to provide users with a comprehensive yet straightforward personal training management solution.

With My PT Hub, users can create workouts or edit templates and assign them to different clients. Since My PT Hub includes over 450 workout templates, 7,500+ exercises and more than 600,000 food items, users have quick access to an extensive library of content from which they can edit client programs easily. Moreover, users can manage sessions and appointments effectively and efficiently with My PT Hub’s online scheduling calendar and user-friendly drag-and-drop interface.

By providing a native iOS and Android application, My PT Hub enables users to track and record client progress conveniently on the move. Furthermore, with My PT Hub, users can check client progress via the activity feed, motivate clients through the messaging board and update clients with push notifications. Users can also collect feedback from clients, upload progress photo and log results in offline mode. Further to program planning and tracking, My PT Hub can manage billing and accounts and accept one off or recurring payments.

Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United Kingdom, United States

Supported Languages

English

My PT Hub Reviews

Overall rating
4.6/5
96% positive reviews
1327
Excellent
499
Very good
56
Average
5
Poor
21
Terrible
Dana F.

love MY Pt Hub

Used Daily for 2+ years
Reviewed on 2018/12/03
Review Source: Capterra

My overall experience has been great! from costumer support to the day to day tasks that Pt helps me accomplish! i think you guys are ahead on the Online PT game! Always look forward to seeing what you guys come up with next!

Pros

Loves:
Increased my profits and helps me deliver a professional product to my clients.
i love that i have so many options to help all my clients.
i love your pre-made workout plans and would love to see MORE it really is super helpful and makes putting together programs AMAZING!
i love the how you can track, before and after photo features!
I love that you have the option to use your own fitness brand for icons and you can custom the colors.
i love the scheduler! would be cool to be able to have more that 2 options for workouts in a day. (some of my bodybuilding clients have several different body parts they work on in a day and i like to spit the body part workouts up into separate workouts. (so i can also use them for other clients as well)

Cons

It be great if the nutrition part was a little more updated. It be cool if it could integrate with My fitness pal or (evolution nutrition) i actually think that be an amazing integration.(i know that some of my trainer friends use trainerize and that's one of the functions they love best about that program. (i also use Evolution nutrition just because it's so much easier to create meal plans and time efficient. the logging of the nutrition is somewhat inconsistent for my clients... They say its extremely time consuming and then it wont save sometimes and then they have to go back and do it all over again.
(would love to have more Marketing info)

Response from My PT Hub

Firstly, I would like to say thank you for taking the time to write a in depth review on My PT Hub :)

We do not want our trainers having to integrate with another software, we want everything to be in one place!

My PT Hub has the worlds largest verified nutrition database which will allow your clients to log all their food items and you will be able to track this. We will be looking always o make improvements to this area.

If you ever need any help at all, just remember you can pop us an email at [email protected], or you can check our Youtube channel for all the videos we have created and also our FAQ's on our support portal.

https://www.youtube.com/channel/UCQfaOHrgP_QGU-E4Anx_4jA/playlists

https://support.mypthub.net/knowledge-base/

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Tatiyana W.

Great Features for a Decent Price

Used Daily for 1+ year
Reviewed on 2018/10/19
Review Source: Capterra

Their customer service is VERY quick and 99% effective. They will work with you to figure out your issue and I love that about their company. The features are AWESOME though they could use some improvements on functionality to improve the user experience. The features come often which is sometimes an issue when they haven't fixed other concerns but it's awesome to know they're keeping up with current needs in the fitness industry. I've used other training software and this is still my favorite!

Pros

The features far outweigh competition: Trainerize, NASM Edge, etc. Unlike the others, you can fully run your business from this one program without having to supplement with other software. This makes it easy for trainers who barely have time to work in one program, let alone 5. Their support team is AWESOME. Even with my most difficult of issues, they've been very happy and quick to help. That alone is worth choosing them over others.

Cons

The software is good. A few minor issues with the user experience on the trainer and client portals by having to do a LOT of clicking to get some simple tasks done but nothing too drastic to complain about. I have also had the issue with the app closing out on me and clients while recording workouts but not often. My issue, however, was that I've been a customer for a couple of years and renewal time was...interesting. In short, their upgrades aren't quite "add-ons" and instead create a brand new agreement at the current full rate, up front. I hope they find a way to make going from one tier to another a prorated "add-on" rather than a prorated "new agreement." For the time being, they did assist me with this process, though and I am happy with the outcome.

Response from My PT Hub

Hey Tatiyana, firstly thank you for taking the time to write an in depth review on My PT Hub!

It is great to hear that all the features outweigh other personal training apps and we thank you very much for saying our support team is awesome, I will be sure to pass on the message! :)

If you head over to out support portal, you will be able to check our FAQ¿s, contact our support team and even raise any feature requests!

https://support.mypthub.net

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Justin B.

Imperfectly perfect for my business

Used Daily for 1+ year
Reviewed on 2018/10/16
Review Source: Capterra

It allows those who didn't have access to me to now have my programs in their hands. Their workout and schedule platform and the way it's set to sell packages is amazing, as I've sold several programs through the app for online training. The video library and exercise descriptions are barnone above the rest.

Pros

With other software like Trainerize, which is lacking in features, as well as MindBody, which charges way too much for their price tiers [I'm a one man operation. Can't justify their prices which are tiered toward entire gyms with members.

PtHub isn't perfect. The exercise library is redundant, but they do allow you the option to tweak to your needs. I've asked the last two years to implement a caloric needs calculator [which is a simple code job] to no avail. That's the only issue I have, which would make it much more easy for my clients.

The ability to add files to "schedules" doesn't work, as most clients never can access the file, as it doesn't show up in their "my files" section.

Not user friendly in the least, from both ends. Although the client UI has improved drastically since.

However, this app and software is the best bang for your buck on the market. I probably will switch after my final renewal as my business grows, to a better platform which hopefully has a more user friendly interface for my customers.

That being said, implementing sessions, workouts, nutrition plans, etc. is easy. The clients love, like or tolerate the app. Nobody hates it.

I give it 5 stars because it's the best price for my needs at the moment, and I'd recommend it over all other software options because of all the features you get for the pricing.

Cons

Cons listed in the above section, but there are software glitches throughout the app from the trainer side. Clients' workouts just disappear after they log them. The app crashes randomly on their end.

Response from My PT Hub

Hey Justin, firstly I would just like to say thank you for taking the time to write an in depth review!

My PT Hub has over 7,500 exercises, however, if there are any you are unable to locate, you can always create your own custom exercise with your own video :)

https://support.mypthub.net/knowledgebase/how-can-i-create-a-custom-exercise-2/

When you add a files to a schedule, this will not show on the clients file section, this will just appear on the schedule on the day for the clients to download. My PT Hub will be making some very large changes over the coming months which may really benefit you as a trainer and your business.

We will be sure to keep you posted on any updates that become available.

Please also remember that if you need any help or would like to discuss any of these issues you are having, please do book an appointment to speak to one of our team!

https://support.mypthub.net/book-an-appointment/

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10
Vanessa D.

Best app so far

Used Daily for 6-12 months
Reviewed on 2018/09/09
Review Source: Capterra

Other than that the app is brilliant and the best Ive used so far. Overall I think it is easy to use once your browse around once or twice. I would like to see the cons get fixed and then I would give it a 10 out of 10

Pros

It is the best app i've used so far. Theres just a few things that could help improve this.

1. I love that you can have your own logo/branded app. Its a same you can't search for the brand name on apple store though

2. Theres many set nutrition plans and workouts, even though I haven't used any, i think this is good

3. You can sync your calendar so that booking come up on your phone calendar

4. email notifications for each booking or change of booking.

5. Instant messages are there

6. clients can log there food/food diary

Cons

1. before they upgraded, when you entered the amount of weight and reps it would duplicate automatically when you press another set. Now you have to enter the whole thing each time. You want to do as little as possible while you're with your client.

2. You already pay so much for the app and they still take a fee if clients purchase a package (sessions) using the app. I lose a wapping £30+ when my clients get a package

3. The notifications are coming up on my clients app but they aren't seeing anything when they click into notification. Its always empty

4.Doesnt work with apple watch

5. Cant add notes while in a session. Only when the session is complete

6. Sometimes the whole session disappears while mid through the session. So you have to log the whole thing again. This has only happen a few times. But is extremely annoying when it does happen.

Response from My PT Hub

Hey Vanessa,

Firstly, I would just like to say thank you for writing a in depth review on My PT Hub and that we are the best personal training app you have used!

When you enter a weight and reps to an exercise, it will then populate when you add another set so you do not have to write it out again. A percentage is taken from each payment, this is what is charged by the bank, however, we are hoping this will be reduced! We currently do not integrate with Apple watch but this is something we will be looking into in the future :)

My PT Hub will be making a lot of changes in the near future, so if you keep your eyes peeled, we will be sure to keep you updated.

If you need any help at all, please do get in contact with our support team at [email protected] and we will be more than happy to help, Vanessa :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Grady P.

Progressing nicely!

Used Daily for 6-12 months
Reviewed on 2018/08/29
Review Source: Capterra

It's taken me some time to get used to and learn to navigate. However this is in part because it is so feature rich and dense overall. So from that vantage point I don't mind and expect a learning curve. The other reason as I mentioned earlier though is because some features are not designed as intuitively, or user friendly as they could be. I believe the changes are being made, however I also think in this day and age, they could definitely be made quicker. With that being said customer support is always great when I do get to speak to them.

Pros

It has the functionality to automate a good deal of my business. I love the messaging function as I feel it really helps me keep a pulse on my clients. The packages area is great, as is the nutritional component. I really like the updates to the labeling of the fields within the workouts as well. Bodyweight VS Reps vs Time options, etc.

Cons

It's still not altogether intuitive to use. Certain features should probably be grouped a little differently for ease of use, such as messaging within the client section, and making it possible to take notes on a client while in the workout. Also a major drawback for me is the way the app cannot be looked up in the Apple App Store by the users name or their business name as it can be in the android Google Play Store. This is a big one where I Phone customers are concerned. Just doesn't look as professional. Really hoping they can get that worked out. Other than that the default of kilos vs lb's is an issue I thought would've been remedied by now. I understand that it's a product native to the UK, but using it in the US it's a pain. I'm no programmer, but it seems like giving the option to have the default be switched to one or the other would be a relatively easy feature to add.

Response from My PT Hub

Hey Grady.

Firstly, thank you for taking the time to write your in depth review!

As previously mentioned, unfortunately, due to Apples change in terms and conditions Unfortunately, it is no longer possible to submit or update custom branded apps to the Apple app store. This is something that we would love to have!

My PT Hub as you have seen over the past few months has had some big changes and we will continue to improve the My PT Hub software to ensure it has everything a trainer needs to run their business :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

My PT Hub Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Users can pay $10/month or $90/annually

My PT Hub accepts payments in GBP, USD, CAD, EUR and AUS.

My PT Hub Features

  • Activity Dashboard
  • Attendance Management
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Credit Card Processing
  • Customer Database
  • Electronic Payments
  • Website Integration

  • Class Scheduling
  • Event Scheduling
  • POS
  • Recurring Billing
  • Registration Management
  • Reporting & Statistics
  • Time & Attendance Tracking

Additional information for My PT Hub

Key features of My PT Hub

  • Action plannning
  • Activity dashboard
  • Activity logging
  • Activity management
  • Activity monitoring
  • Activity tracking
  • Appointment scheduling
  • Assessment management
  • Assignment management
  • Attendance management
  • Barcode scanning
  • Billing & invoicing
  • Calendar management
  • Calendar sync with Google
  • Client database
  • Client management
  • Client notes
  • Custom video tours
  • Customer accounts
  • Customizable branding
  • Exercise library
  • Feedback collection
  • Feedback management
  • Goal setting/tracking
  • Message board
  • Nutrition program
  • Offline access
  • Online booking integration
  • Planning tools
  • Progress photos
  • Progress tracking
  • Recurring tasks
  • Search functionality
  • electronic payments

Benefits

  • My PT Hub is available as a native iOS and Android mobile app, affording users the flexibility to track and record results on the move.

  • My PT Hub offers customized branding, allowing users to design a personalized app for their fitness business.

  • Users have access to an extensive library of video exercises, food items and workout templates, enabling them to create or edit workout and nutrition programs quickly and easily.

  • My PT Hub employs an online scheduling calendar, permitting users to book, edit and cancel client sessions conveniently.

  • My PT Hub includes an offline mode, ensuring users and clients can log results even without an internet connection.

  • My PT Hub FAQs

    Below are some frequently asked questions for My PT Hub.

    Q. What type of pricing plans does My PT Hub offer?

    My PT Hub offers the following pricing plans:

    Starting from: US$10,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Users can pay $10/month or $90/annually

    My PT Hub accepts payments in GBP, USD, CAD, EUR and AUS.

    Q. What are the main features of My PT Hub?

    My PT Hub offers the following features:

    • Action plannning
    • Activity dashboard
    • Activity logging
    • Activity management
    • Activity monitoring
    • Activity tracking
    • Appointment scheduling
    • Assessment management
    • Assignment management
    • Attendance management
    • Barcode scanning
    • Billing & invoicing
    • Calendar management
    • Calendar sync with Google
    • Client database
    • Client management
    • Client notes
    • Custom video tours
    • Customer accounts
    • Customizable branding
    • Exercise library
    • Feedback collection
    • Feedback management
    • Goal setting/tracking
    • Message board
    • Nutrition program
    • Offline access
    • Online booking integration
    • Planning tools
    • Progress photos
    • Progress tracking
    • Recurring tasks
    • Search functionality
    • electronic payments

    Q. Who are the typical users of My PT Hub?

    My PT Hub has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Small Business

    Q. What languages does My PT Hub support?

    My PT Hub supports the following languages:

    English

    Q. What type of pricing plans does My PT Hub offer?

    My PT Hub has the following pricing plans:

    Free, Subscription

    Q. Does My PT Hub support mobile devices?

    My PT Hub supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does My PT Hub integrate with?

    My PT Hub integrates with the following applications:

    Calendar Browser, Facebook, Family Websites, Google Calendar, Squarespace, Wix, iCloud

    Q. What level of support does My PT Hub offer?

    My PT Hub offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials