About mPACS

mPACS is a specialist insurance software designed for insurance brokers, agencies, MGAs and Lloyds coverholders. The solution helps users manage their database of quotations, policies and claims with features such as rating, documentation, accounting, configurable workflows, marketing, reporting and auditing.

mPACS enables users to define their own fields for use within the platform. Any sort of data can be used in rating, whether simple or complex, and uploaded from spreadsheets via the rating engine. Users can create reports and graphs directly, and use the quote wizard to define question orders for insurance products.

mPACS users can produce insurer bordereaux and agent statements, as well as integrate with Sage, or any other preferred accounting package to eliminate the rekeying of data. The platform enables users to import images alongside claims, helping keep all correspondence in one place. Users can define templates for documents, as well as assign rules for additional control.

All transactions are audited, allowing users to track the moment a specific change was made, and by whom. Marketing capabilities include bulk emails, mailings and texts, as well as social media interaction. The platform also enables new insurance product creation, and automated policy renewals.

Key benefits of mPACS

  • mPACS is fully customizable and allows users to define their own fields within the application, and for reporting.

  • The solution helps organizations cut back on the number of hours devoted to customer application operations by streamlining workflows.

  • The platform's quote wizard enables users to define their question order for any insurance product.

  • mPACS users can create insurer bordereaux and agent statements, as well as define templates for all documents.

  • Integration with Sage, or any other preferred accounting package eliminates the need to rekey data.

  • Devices

    Business size

    S M L

    Markets

    United Kingdom

    Supported Languages

    English

    Features

    Total features of mPACS: 48

    • API
    • Accounting
    • Accounting Integration
    • Audit Management
    • Calendar Management
    • Cancellation Tracking
    • Claims Management
    • Claims Tracking
    • Commercial Lines
    • Commission Management
    • Comparative Insurance Rating
    • Configurable Workflow
    • Customer Accounts
    • Customer History
    • Customizable Fields
    • Document Imaging
    • Document Management
    • Document Templates
    • Email Invitations & Reminders
    • Estimating
    • For Casualty Insurance
    • For Health / Medical Insurance
    • For Homeowners Insurance
    • For Personal Insurance
    • For Professional Liability
    • Forms Management
    • Image Library
    • Insurance Policy Management
    • Insurance Rating
    • Multi-Channel Marketing
    • Multi-State
    • Multiple Line Rating
    • Policy Generation
    • Policy Issuance
    • Policy Processing
    • Quotes/Estimates
    • Rating Engine
    • Reinstatement Tracking
    • Reminders
    • Renewal Management
    • Reporting & Statistics
    • Rules-Based Workflow
    • SMS Marketing Managment
    • Single Data Entry
    • Social Promotion
    • Third Party Integrations
    • Underwriting Management
    • Workflow Management

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    Reviews

    Overall rating

    4,4 /5
    (20)
    Value for Money
    4,5/5
    Features
    4,2/5
    Ease of Use
    4,5/5
    Customer Support
    4,6/5

    Already have mPACS?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 20
    Paul M.
    Overall rating
    • Industry: International Affairs
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    mPACS As A User-Friendly Workplace Tool

    Reviewed on 2019/03/08

    Any hard working days have never been impeded upon by the lack of a reliable office software. mPACS...

    Any hard working days have never been impeded upon by the lack of a reliable office software. mPACS has allowed me to provide the best service possible to my clients and I cannot speak highly enough of the dashboard which call to call allows me to filter through thousands of clients to find the correct one - in a matter of seconds. Without mPACS I would not be able to perform my job at the best of my ability or certainly not to the standards that customers expect in the fast paced, high pressure environment that is the insurance market. furthermore processing difficult cases is made easy and time effective due to the simple layout of the software, which not only looks good but is so extremely simple to use. Despite the simplicity of it's nature mPACS also has a very in-depth number of tools and programmes built within that allows each user to personally customise their dashboard which allows each user to establish their own personal touch to their day to day workplace environment.

    Pros

    mPACS is easily accessible form first time users to colleagues such as myself who have been using this system for nearly a year and beyond. It is a simple, robust and effective system for the processing and management of client based businesses where extensive information must be stored and constantly updated in fast paced, high pressure environments. The technical support is also second to none with the administration updates occurring regularly.

    Cons

    In relation to any adverse qualities of mPACS these are genuinely negligible. The system allows me to do my job effectively day to day and it's reliable nature is something that allows be to perform at my best when i have to, every time.

    Sum sze T.
    Overall rating
    • Industry: Insurance
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Relief. mPACS will help us be more efficient and turn over so much more business - thank you...

    Reviewed on 2017/11/22

    Pros

    As an SME transitioning from a traditional to a more digitised workflow, there are many specific needs and obstacles we have that could not be solved by using off-the-shelf insurance software.
    customer service agent amazing knowledge of the insurance industry means explaining our needs has been very easy, and definitely a rare find. He and the rest of the team are great at finding solutions to our operational problems, as well as given us a huge amount of flexibility regarding the software's features and functions.
    We like that the system allows a great degree of control and allows us to configure our own settings as and when they change. Likewise, we know we are in safe hands so if there is ever anything we don't understand or need help with, Mandon are always very quick to respond and always available by phone or email.
    the customer service agent design philosophy is particularly strong in terms of eliminating human error, which is one of the greatest flaws with a non-digitised workflow and we really appreciate all the little checkpoints he has embedded into the structure of the system.
    mPACS' reporting functions are also extremely useful and flexible. It has already helped us collect much more information on how our business is doing.

    Cons

    There are sometimes some minor usability hitches, for example some of the default field and button labels can be unintuitively titled, the user journey could be smoother when navigating some specific tasks.
    However I would say that Mandon are always very quick to help us resolve these issues as soon as we bring it to their attention.

    Philip M.
    Overall rating
    • Industry: Financial Services
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Some Improvements Needed

    Reviewed on 2019/03/08

    Overall not bad. Frustrating though sometimes for the reasons pointed out in the cons section.

    Overall not bad. Frustrating though sometimes for the reasons pointed out in the cons section.

    Pros

    I think it has a good UI and comes with frequent updates. Support staff are quick to respond to issues

    Cons

    Sometimes it is hard to duplicate tasks (i.e. if you have already entered a lot of details into the property tree and you want to change them all from. say 'Rebuild' to '100% Complete' you then have to got through each entry individually to change it, rather than being able to change all in the same field.

    Cloning floors is not always easy either, as even if you take a clone of the floor, you still have to go in immediately and change everything (i.e. if all the details are the same except for the floor, you still have to individually go into every entry and change the floor level). This means that it quicker not to clone as tends to render this void.

    Jonathan B.
    Overall rating
    • Industry: Insurance
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    mPACS review

    Reviewed on 2019/04/12

    Our overall experience has been positive and I would not hesitate to recommend Mandon and the mPACS...

    Our overall experience has been positive and I would not hesitate to recommend Mandon and the mPACS software. Using this software has streamlined all of our business processes into one place and allows us to readily access all of our business critical information from anywhere. The level of customer service provided is great, and the helpful team are always on the end of the phone to make any urgent changes to the system or rectify any issues we may come across.

    Pros

    The software is easy to use, and takes only minutes to install and get up and running. There is a huge array of functionality within the system, from simple quotes, to advanced reporting. The service provided by Mandon software is second to none and any changes or issues are dealt with quickly and efficiently.

    Cons

    There isn't really anything we don't like about the system!!

    Ruben A.
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 7.0 /10

    ICW - Ruben

    Reviewed on 2019/02/21

    MPACS, personally is a brilliant tool which allows for easy day to day updating of data. MPACS is...

    MPACS, personally is a brilliant tool which allows for easy day to day updating of data. MPACS is easy for newcomers and also for experienced staff to get familiar and use it efficiently. MPACS could use a bit of a personal touch to help cater to each individual persons use. Apart from that, I am unable to fault MPACS

    Pros

    This software is incredibly easy to pick up and learn to use. Using it everyday for the last few months MPACS is clearly laid out without any confusion as to what to populate each box with.

    MPACS colour scheme is quite easy on the eyes with a clear layout - the text is adequately sized to prevent eye straining - changing windows to 125% zoom allows this to be enhanced - giving a better layout on screen

    Cons

    the software could do with more feature - more customization and even allowing the user to potentially chance colour schemes, allow for the possibility of altering the size of the boxes and the text within the program would allow for MPACS to be tailored more to each individual.

    Showing 5 reviews of 20 Read all reviews

    mPACS FAQs

    Below are some frequently asked questions for mPACS.

    mPACS offers the following pricing plans:

    • Starting from:
    • Pricing model: One Time License
    • Free Trial: Available

    Contact Mandon Software for detailed pricing information.

    We do not have any information about mPACS features

    mPACS has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    mPACS supports the following languages:

    English

    mPACS supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    mPACS integrates with the following applications:

    Sage Business Cloud Accounting, Xero

    mPACS offers the following support options:

    Email/Help Desk, Phone Support

    Related categories

    See all software categories found for mPACS.