About Chatfuel

Chatfuel is a bot-building system that offers individuals and enterprises a single and centralized platform from which to create AI conversational chatbots. Incorporating simple editing tools, multi-user accounts and neuro-linguistic programming (NLP) as well as seamless third party integration and analytics technology, Chatfuel aims to provide users with an easy yet effective bot-building solution.

With Chatfuel’s editing tools, users can design chatbots easily without prior knowledge of coding or programming. From the Chatfuel dashboard, users can determine the conversational rules employed by their chatbot. These defined rules enable each chatbot to understand and answer user requests productively through phrase recognition and inbuilt NLP. Since Chatfuel integrates with applications such as Facebook, Twitter and Dropbox, users can sync their bot with popular platforms conveniently.

Chatfuel intends to equip users with the tools to create a flexible chatbot capable of accommodating any user needs. Therefore, depending on user requirements, individuals can build a chatbot to serve as an event assistant, personal avatar or customer service advisor. Moreover, using Chatfuel’s analytics technology, users can gain valuable and actionable insight into the performance of their AI bot.

Pricing starting from:


  • Free Trial
  • Free Version
  • Subscription

Key benefits of Chatfuel

  • Chatfuel includes a user-friendly editor, enabling users to add, edit and design chatbots simply without knowledge of programming or coding.

  • Chatfuel supports integration with a number of services including Facebook, Twitter and Evernote, allowing users to sync their bot with popular applications easily.

  • With analytics capabilities, users can collect and view valuable information on chatbot performance and subscriptions quickly and effectively.

  • Users can dictate the conversational rules via the Chatfuel dashboard to ensure the chatbot understands and answers user requests efficiently.

  • Chatfuel allows users to create a flexible chatbot capable of operating as an event assistant, customer service advisor or sports team informer.

  • Devices

    Business size

    S M L


    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages


    Pricing starting from:


    • Free Trial
    • Free Version
    • Subscription


    Chatfuel automation
    Chatfuel AI
    Chatfuel analytics
    Chatfuel plugins
    View 5 more
    Chatfuel video
    Chatfuel screenshot: Chatfuel automation Chatfuel screenshot: Chatfuel AI Chatfuel screenshot: Chatfuel analytics Chatfuel screenshot: Chatfuel plugins


    Total features of Chatfuel: 76

    • A/B Testing
    • AI/Machine Learning
    • Accounting
    • Action Management
    • Activity Dashboard
    • Activity Management
    • Alerts/Notifications
    • Applications Management
    • Auto-Responders
    • Automated Publishing
    • Automated Scheduling
    • Avatars
    • Campaign Management
    • Canned Responses
    • Chat/Messaging
    • Client Management
    • Code-free Development
    • Collaboration Tools
    • Communication Management
    • Configuration Management
    • Contact Database
    • Content Management
    • Coupons
    • Customer Segmentation
    • Customizable Branding
    • Data Import/Export
    • Drip Campaigns
    • Dynamic Content
    • Event Scheduling
    • File Sharing
    • For Developers
    • Gamification
    • Landing Pages/Web Forms
    • Lead Capture
    • Lead Database Integration
    • Lead Engagement
    • Lead Management
    • Lead Notifications
    • Lead Nurturing
    • Lead Qualification
    • Lead Segmentation
    • Lead Verification/Validation
    • Live Chat
    • Location-Based Marketing
    • Mobile Access
    • Monitoring
    • Multi-Account Management
    • Multi-Channel Marketing
    • Multi-Language
    • Multiple User Accounts
    • Performance Metrics
    • Personalization
    • Pipeline Management
    • Pre-Approved Content Library
    • Pre-Configured Bot
    • Proactive Chat
    • Project Management
    • Promotions Management
    • Prospecting Tools
    • Push Notifications
    • Real-time Consumer-facing Chat
    • Reporting/Analytics
    • Reservations Management
    • Reviews Management
    • Rules-Based Workflow
    • SMS Messaging
    • Shopping Cart
    • Social Media Integration
    • Speech Synthesis
    • Tagging
    • Template Management
    • Templates
    • Third Party Integrations
    • Transfers/Routing
    • Visual Analytics
    • Website Management



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    Overall rating

    4,5 /5
    Value for Money
    Ease of Use
    Customer Support

    Already have Chatfuel?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

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    Showing 5 reviews of 17
    Okikiola B.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: Self Employed
    • Used Other for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best tool to create a chatbot

    Reviewed on 2019/04/12

    I was able to reach and sell more in my business service

    I was able to reach and sell more in my business service


    I was able to design and develop a chatbot successfully for my facebook page. It's the best i've used as it requires little or no coding ability.


    The pricing i guess is really unneccessary and it doesn't support other platforms other than facebook.

    Kristoffer F.
    Overall rating
    • Industry: Consumer Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Takes care of business

    Reviewed on 2021/03/18

    Chatfuel makes dealing with our approaching Facebook messages conceivable by directing the...

    Chatfuel makes dealing with our approaching Facebook messages conceivable by directing the discussions and sending notices to our colleagues when suitable. Chatfuel takes care of business to address routine inquiries.


    Not realizing coding was an enormous in addition to in choosing Chatfuel. I likewise truly like that you can copy informing tracks for various Facebook pages, which saves time when you're setting up a few channels.


    I didn't discover Chatfuel to be totally natural. Setting up our informing venture was tedious.

    Verified Reviewer
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Other for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Very limiting software

    Reviewed on 2019/10/06


    can't think of any pros right now maybe later


    It's hard to use and it's very expensive and very limiting in their free plan

    Melissa P.
    Overall rating
    • Industry: Education Management
    • Company size: 501-1 000 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 5.0 /10

    Create your own chat bot

    Reviewed on 2021/01/31


    The integration with Facebook messenger is really convenient. The visual builder is easy to use and the randomization option is useful.


    The mid-pandemic changes in tiered pricing was inconvenient for a non-profit on a limited budget.

    Mukesh K.
    Overall rating
    • Industry: Information Services
    • Company size: 2-10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Good for Messenger

    Reviewed on 2020/01/15

    Overall the conclusion is that you can build only simple chatbots. I don't recommend chatfuel for...

    Overall the conclusion is that you can build only simple chatbots. I don't recommend chatfuel for complex chatbots but highly recommended for prototyping bots. You can build use some available templates to build bots.


    Chatfuel is easy to use and deploy a chatbot on messenger in a few mins. Best chatbot development platform for Facebook messenger bot as it allows user to one-click sign up with your Facebook account and many pre-built chatbot templates as well. Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.


    You can deploy your chatbot on Facebook only and personally I don't like this. Also, you need a Facebook account to sign-up and build a messenger bot. You cannot build any complex chatbots on chatfuel. NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond. Documentation is also poor. There is no support for subroutines, jumping around a conversation.

    Showing 5 reviews of 17 Read all reviews

    Chatfuel FAQs

    Below are some frequently asked questions for Chatfuel.

    Chatfuel offers the following pricing plans:

    • Starting from: US$15,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    We do not have any information about Chatfuel features

    Chatfuel has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Chatfuel supports the following languages:


    Chatfuel supports the following devices:

    Chatfuel integrates with the following applications:

    Dropbox Business, Evernote Business, Facebook, Gmail, Twitter, WordPress

    Chatfuel offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Chatfuel.