Chatfuel

Build your bot now, no coding required.

4,5 /5 (15 reviews) Write a Review!

Chatfuel Overview

What is Chatfuel?

Chatfuel is a bot-building system that offers individuals and enterprises a single and centralized platform from which to create AI conversational chatbots. Incorporating simple editing tools, multi-user accounts and neuro-linguistic programming (NLP) as well as seamless third party integration and analytics technology, Chatfuel aims to provide users with an easy yet effective bot-building solution.

With Chatfuel’s editing tools, users can design chatbots easily without prior knowledge of coding or programming. From the Chatfuel dashboard, users can determine the conversational rules employed by their chatbot. These defined rules enable each chatbot to understand and answer user requests productively through phrase recognition and inbuilt NLP. Since Chatfuel integrates with applications such as Facebook, Twitter and Dropbox, users can sync their bot with popular platforms conveniently.

Chatfuel intends to equip users with the tools to create a flexible chatbot capable of accommodating any user needs. Therefore, depending on user requirements, individuals can build a chatbot to serve as an event assistant, personal avatar or customer service advisor. Moreover, using Chatfuel’s analytics technology, users can gain valuable and actionable insight into the performance of their AI bot.

Chatfuel Overview

Pricing

Starting from
US$15,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Chatfuel Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Chatfuel automation
Chatfuel AI
Chatfuel analytics
Chatfuel plugins
Chatfuel video Chatfuel screenshot: Chatfuel automation Chatfuel screenshot: Chatfuel AI Chatfuel screenshot: Chatfuel analytics Chatfuel screenshot: Chatfuel plugins

Chatfuel Reviews

Chatfuel Reviews

Overall rating
4,5
/
5
Excellent
8

Very good
6

Average
1

Poor
0

Terrible
0

Value for Money
4,4
Features
4,3
Ease of Use
4,1
Customer Support
3,9
93% recommended this app
Okikiola B.

Best tool to create a chatbot

I was able to reach and sell more in my business service


Mukesh K.

Good for Messenger

Overall the conclusion is that you can build only simple chatbots. I don't recommend chatfuel for complex chatbots but highly recommended for prototyping bots. You can build use some available templates to build bots.


Verified Reviewer

Very limiting software


Verified Reviewer

Gets The Job Done

Our team is a skeleton crew. Chatfuel makes managing our incoming Facebook messages possible by guiding the conversations and sending notifications to our team members when appropriate. Chatfuel gets the job done to answer routine questions.


Héctor G.

Chatfuel is a great tool for starting a Chatbot building

Im creating a bot and is not for marketing, it is for user profiling, it is helping a lot!


Okikiola B.
Industry: Information Technology & Services
Company size: Self Employed

Best tool to create a chatbot

Used Other for Free Trial
Reviewed on 2019/04/12
Review Source: Capterra

I was able to reach and sell more in my business service

Pros

I was able to design and develop a chatbot successfully for my facebook page. It's the best i've used as it requires little or no coding ability.

Cons

The pricing i guess is really unneccessary and it doesn't support other platforms other than facebook.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mukesh K.
Industry: Information Services
Company size: 2-10 Employees

Good for Messenger

Used Weekly for 6-12 months
Reviewed on 2020/01/15
Review Source: Capterra

Overall the conclusion is that you can build only simple chatbots. I don't recommend chatfuel for complex chatbots but highly recommended for prototyping bots. You can build use some available templates to build bots.

Pros

Chatfuel is easy to use and deploy a chatbot on messenger in a few mins. Best chatbot development platform for Facebook messenger bot as it allows user to one-click sign up with your Facebook account and many pre-built chatbot templates as well. Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.

Cons

You can deploy your chatbot on Facebook only and personally I don't like this. Also, you need a Facebook account to sign-up and build a messenger bot. You cannot build any complex chatbots on chatfuel. NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond. Documentation is also poor. There is no support for subroutines, jumping around a conversation.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Health, Wellness & Fitness
Company size: Self Employed

Very limiting software

Used Other for 1-5 months
Reviewed on 2019/10/06
Review Source: Capterra

Pros

can't think of any pros right now maybe later

Cons

It's hard to use and it's very expensive and very limiting in their free plan

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Verified Reviewer
Industry: Hospital & Health Care
Company size: 1 001-5 000 Employees

Gets The Job Done

Used Daily for 6-12 months
Reviewed on 2019/09/17
Review Source: Capterra

Our team is a skeleton crew. Chatfuel makes managing our incoming Facebook messages possible by guiding the conversations and sending notifications to our team members when appropriate. Chatfuel gets the job done to answer routine questions.

Pros

Not having to know coding was a huge plus in selecting Chatfuel. I also really like that you can duplicate messaging tracks for multiple Facebook pages, which saves time when you're setting up several channels.

Cons

I didn't find Chatfuel to be completely intuitive. Setting up our messaging journey was time-consuming.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Héctor G.
Industry: Computer Software
Company size: 2-10 Employees

Chatfuel is a great tool for starting a Chatbot building

Used Daily for 6-12 months
Reviewed on 2019/05/27
Review Source: Capterra

Im creating a bot and is not for marketing, it is for user profiling, it is helping a lot!

Pros

It is so easy to use, you don't even need chatbot experience, just writing skills

Cons

It is probably hard to get into other interfaces than messenger, but for messenger is great

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,2/10
Based on 15 user ratings
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Chatfuel Pricing

Chatfuel Pricing

Starting from
US$15,00/month
Free Trial
Free
Subscription
Value for money
Value for Money
4,4/5
Based on 15 user ratings
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Chatfuel Features

Chatfuel Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,3/5
Based on 15 user ratings
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Categories

Additional information for Chatfuel

Additional information for Chatfuel

Key features of Chatfuel

  • Action management
  • Activity dashboard
  • Activity management
  • Activity monitoring
  • Analytics
  • Application integration
  • Auto-responders
  • Automated scheduling
  • Automatic notifications
  • Avatars
  • Chat
  • Chat functionality
  • Communication management
  • Configuration management
  • Event scheduling
  • Multi-admin accounts
  • Neuro-Linguistic programming
  • Promotions management
  • Reservations management
  • Rules-based AI
  • Social media integration
  • Tags & keywords
  • Third party integration

Benefits

  • Chatfuel includes a user-friendly editor, enabling users to add, edit and design chatbots simply without knowledge of programming or coding.

  • Chatfuel supports integration with a number of services including Facebook, Twitter and Evernote, allowing users to sync their bot with popular applications easily.

  • With analytics capabilities, users can collect and view valuable information on chatbot performance and subscriptions quickly and effectively.

  • Users can dictate the conversational rules via the Chatfuel dashboard to ensure the chatbot understands and answers user requests efficiently.

  • Chatfuel allows users to create a flexible chatbot capable of operating as an event assistant, customer service advisor or sports team informer.

  • Chatfuel FAQs

    Chatfuel FAQs

    Below are some frequently asked questions for Chatfuel.

    Q. What type of pricing plans does Chatfuel offer?

    Chatfuel offers the following pricing plans:

    Starting from: US$15,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Q. What are the main features of Chatfuel?

    Chatfuel offers the following features:

    • Action management
    • Activity dashboard
    • Activity management
    • Activity monitoring
    • Analytics
    • Application integration
    • Auto-responders
    • Automated scheduling
    • Automatic notifications
    • Avatars
    • Chat
    • Chat functionality
    • Communication management
    • Configuration management
    • Event scheduling
    • Multi-admin accounts
    • Neuro-Linguistic programming
    • Promotions management
    • Reservations management
    • Rules-based AI
    • Social media integration
    • Tags & keywords
    • Third party integration

    Q. Who are the typical users of Chatfuel?

    Chatfuel has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does Chatfuel support?

    Chatfuel supports the following languages:

    English

    Q. What type of pricing plans does Chatfuel offer?

    Chatfuel has the following pricing plans:

    Free, Subscription

    Q. Does Chatfuel support mobile devices?

    We do not have any information about what devices Chatfuel supports

    Q. What other apps does Chatfuel integrate with?

    Chatfuel integrates with the following applications:

    AppsForOps Timeline, BoomTown, Gmail, HoneyBook, Integromat, Retently, Skedify, Stripe, Thryv, Wordpress

    Q. What level of support does Chatfuel offer?

    Chatfuel offers the following support options:

    Knowledge Base, Forum, Online Support, FAQs