Purplepass Ticketing

COVID19 Ready - Contactless ticketing and live streaming

About Purplepass Ticketing

Be prepared for COVID19 with contactless ticketing, live streaming, and our unique ASD system (Automatic Social Distancing) for assigned seating. Guests will be able to easily and safely purchase tickets, remain socially distanced for assigned seating, and you can live stream your events. Purplepass is the only safe way host events in a COVID19 world.

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Purplepass is a full scale ticketing platform with features for integrated online sales, printed stock, box office/POS sales, social marketing, and admission management. The solution was designed to help event organizers, production companies, promoters and venues to manage large and small scale events such as concerts, festivals, or fundraisers.

Purplepass provides users with all the tools necessary to set up events, manage sales, and analyze performance with in-depth reporting. Branded sales widgets let visitors purchase tickets directly from the organization’s website, as well as choose their own seats using interactive seating charts. The platform helps organizations build their social media presence using an array of integrated Facebook features.

Purplepass allows organizations to post their events online, as well as promote, track and analyze performance using built-in marketing tools. Organizers get full management control over their events including pricing levels, holds, artwork, section modifications, and more. Users can design and order custom printed ticket stock and wristbands in a variety of different colors, as well as offer season passes, group/package options, and manage subscriptions.

With Purplepass, organizations can also scan and sell tickets at the door and provide customer service. The platform is also available via smartphone apps for iOS and Android, allowing users to keep an eye on sales even while on the go.

Key benefits of Purplepass Ticketing

  • COVID19 Ready - Fully contactless ticketing and day-of admission solution

  • Live streaming with support for virtually any streaming service you choose

  • Unique ASD (Auto Social Distancing) system to automatically social distance assigned seating guests

  • Built-in marketing tools allow organizers to promote their event and track performance on ticket sales, marketing, and more.

  • Guests are able to check the venue layout , see which seats are still available, as well as get a preview of their view of the stage.

  • Users can choose from a selection of customizable widgets that enable ticket sales directly from your website.

  • Purplepass offers native apps for iOS and Android that let users keep an eye on sales while on the go.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

    Onsite equipment for scanning, selling, and printing
    Custom printed thermal ticket stock and wristbands, each in 7 different colors
    Full color custom ticket stock with barcodes printed in-house with same-day turnaround.
    Graphically driven assigned seating
    Allow your guests to buy tickets on your site without ever having to be redirected to a 3rd party site.  Just copy two lines of codes and you are all set to sell tickets on your site.
    Geographical sales stats indicating where your customers are from
    Attendance reporting showing the rate of admission of your guests
    Breakdown of how ticket sales were distributed
    Box office sales breakdown
    Event marketing statistics shows how your customers are finding out about your event.  You can also track the performance of your marketing and advertising efforts.
    View 12 more
    Purplepass Ticketing video
    Purplepass Ticketing video
    Purplepass Ticketing video
    Purplepass Ticketing video
    Purplepass Ticketing screenshot: Onsite equipment for scanning, selling, and printing Purplepass Ticketing screenshot: Custom printed thermal ticket stock and wristbands, each in 7 different colors Purplepass Ticketing screenshot: Full color custom ticket stock with barcodes printed in-house with same-day turnaround. Purplepass Ticketing screenshot: Graphically driven assigned seating Purplepass Ticketing screenshot: Allow your guests to buy tickets on your site without ever having to be redirected to a 3rd party site.  Just copy two lines of codes and you are all set to sell tickets on your site. Purplepass Ticketing screenshot: Geographical sales stats indicating where your customers are from Purplepass Ticketing screenshot: Attendance reporting showing the rate of admission of your guests Purplepass Ticketing screenshot: Breakdown of how ticket sales were distributed Purplepass Ticketing screenshot: Box office sales breakdown Purplepass Ticketing screenshot: Event marketing statistics shows how your customers are finding out about your event.  You can also track the performance of your marketing and advertising efforts. Purplepass Ticketing screenshot:

    Features

    Total features of Purplepass Ticketing: 63

    • ACH Payment Processing
    • API
    • Access Controls/Permissions
    • Account Reconciliation
    • Artist Management
    • Attendance Management
    • Attendee Management
    • Attendee Segmentation
    • Badge Printing
    • Barcode / Ticket Scanning
    • Barcode Printing
    • CRM
    • Concessions Management
    • Confirmation/Reminders
    • Contract/License Management
    • Credential Management
    • Customer Data Management
    • Customer Database
    • Customizable Branding
    • Data Import/Export
    • Data Synchronization
    • Design Management
    • Discount Management
    • Electronic Payments
    • Employee Management
    • Event Calendar
    • Event Tracking
    • For Film Festivals
    • For Music Festivals
    • Guest Accreditation
    • Guest List Management
    • Guest List Search
    • Kiosk Ticketing
    • Lead Capture
    • Marketing Automation
    • Mobile Ticketing
    • Multi-Event
    • Online Payments
    • Online Registration
    • Online Ticketing
    • Onsite Ticketing
    • Point of Sale (POS)
    • Print-at-Home
    • Promotions Management
    • Purchasing & Receiving
    • QR Codes
    • Registration Management
    • Reporting/Analytics
    • Reserved Seating
    • Sales Automation
    • Season Tickets
    • Seating Map
    • Social Promotion
    • Staff Scheduling
    • Support Ticket Management
    • Surveys & Feedback
    • Ticket Reservations
    • Ticketing
    • Transportation Management
    • Vendor Management
    • Volunteer Management
    • Website Management
    • Widgets

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    Reviews

    Overall rating

    4,9 /5
    (155)
    Value for Money
    4,9/5
    Features
    4,7/5
    Ease of Use
    4,8/5
    Customer Support
    5/5

    Already have Purplepass Ticketing?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 155
    Gregory B.
    Overall rating
    • Industry: Music
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    FTMP Events

    Reviewed on 2018/11/11

    Purplepass has been FTMP Events' ticketing service for over 5 years, and we stick with it due to...

    Purplepass has been FTMP Events' ticketing service for over 5 years, and we stick with it due to the reliability and great service. We highly recommend them to anyone interested in selling tickets online for event(s).

    Pros

    Low fees for customers, no minimum sales limits for promoters, great customer service and very quick turn-around

    Cons

    Only thing that causes some confusion is the ticket links re-direct to a large string. Like http://www.purplepass.com/DOYLE122118 when loaded, turns into https://www.purplepass.com/#170920/FTMP_Events-DOYLE_(legendary_ex-guitarist_of_The_Misfits)-Buffalo_Iron_Works-December-21-2018.html

    Response from Purplepass

    Gregory,

    Thank you for taking the time to leave your feedback. We wanted to reach out and help explain the URL issue you mentioned. Short-cut URLs make it easy for sharing and promoting a direct link to your event page. However, when someone enters that link, we will redirect them to the long form of the URL as you have shown.

    The reason for this is that the long form URL is Search Engine Optimized (SEO) since it provides the event name, event organizer, venue name, and the date of the event. This is extremely valuable in getting your event picked up and listed at the top of search engines.

    So although it does redirect, it does not affect the buying process at all. Any additional questions, please let us know. You can call us at 800-316-8559 (Press option 3), email us [email protected], or log into your account and click the live chat icon at the lower right. We are here to help!

    Brittany N.
    Overall rating
    • Industry: Performing Arts
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Purple Pass

    Reviewed on 2019/08/13

    Pros

    The customer service has been so great! I like the fact that I have been able to talk to the same rep every time and call them directly. It makes for such an easier time to problem solve for get all of my questions answered.

    Cons

    I wish I would be able to pull more detailed reports for the clients. Especially from a marketing standpoint, I noticed a lot of people view the website from purple pass the most. Especially over facebook, instagram, and client advertisements. If I were able to pull the report that is shown on purple pass I would be able to upset the marketing packages you offer to our clients.

    Response from Purplepass

    Hi Brittany,

    Thanks for the wonderful feedback! We wanted to respond to your comment about reporting. You can access your marketing analysis data by going to Stats page and viewing the "Marketing" and "Social Marketing" tabs. These show detailed breakdowns of all of your tracking IDs, referring pages (How people found you), and full sales data such as orders, tickets sold, revenue, and even how many refunds there were by marketing source.

    You can also run a marketing report by going to Tools -> Custom Reporting. This includes all of the data you are looking for.

    If you need any assistance with this, please do not hesitate to contact us by phone (800-316-8559), by email ([email protected]), or by the live chat on your account after you login.

    Jen P.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Purplepass Ticketing Review

    Reviewed on 2018/01/17

    Pros

    Customer service was fantastic - I worked with one of the customer rep, he was responsive and super helpful! I had a unique ticketing need for a multi-day film festival and he was able to help me figure out a variety of ticketing solutions for a complex project.

    Cons

    The only negatives would be with the ease of using the platform. It's a complicated back end, difficult to figure out where things are to make updates without having a customer service rep support. For a complex project this is not going to be a self-serve platform.

    Response from Purplepass

    Thanks for your feedback! We're delighted to hear you were very happy with the support, features, and value of the service. However, I see you had a less-than-stellar experience with the ease of use so we would like to address this.

    Your film festival was uniquely complex in its requirements, that¿s for sure! I'm glad we were easily able to support these complex requirements and even helped every step of the way from building the events to assisting with managing them.

    From what we heard after the event, everything went very smoothly and the entire setup was successful! So that is fantastic news! We understand it was probably a lot to absorb at one time using a completely new system for an unusually complex event which had several unique requirements. As you mentioned, we were there every step of the way to help and guide you through the process. We appreciate your business and look forward to next year. Since everything is built and ready to go, it will be a breeze.

    Jennifer K.
    Overall rating
    • Industry: Performing Arts
    • Company size: 2-10 Employees
    • Used Other for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Great for Small Organizations

    Reviewed on 2019/10/17

    Pros

    Very user friendly, easy for anyone to scan tickets and there is less hassle with ticket taking

    Cons

    The app is still very basic, but I know it will get better with newer updates

    Response from Purplepass

    Hi Jennifer,

    Thanks for your feedback. I wanted to respond about the common about the app still being very basic. Perhaps you are using an older version. Our latest Purplepass Pro is extremely robust allowing full ticket scanning and POS services.

    For ticket scanning, it allows offline operation, pro-gear attachments via Linea Pros, manual lookup, group checkin, filtered scanning, continuous scanning operation (e.g. Kiosk Mode), real-time sync across all devices which allows concurrent online sales during events, test mode, check-out mode (to allow guest to exit and renter with their ticket later), etc...

    For POS, it's even more robust: Full box office terminal for the box office to access credit, cash, COMP, multi-event checkout, assigned seating, wireless receipt printing, wireless Boca ticket printing, automatic cash drawers, cash drawer management, emailed receipts, support for checkout questions, coupon codes, on the fly discounts, and so on.

    Pretty intense :)

    Selene M.
    Overall rating
    • Industry: Media Production
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The software was easy to use and intuitive. Customer service was exemplary!

    Reviewed on 2018/06/18

    Easy to use, functionality, competitive price, friendly and responsive reps.

    Easy to use, functionality, competitive price, friendly and responsive reps.

    Pros

    Flexible and easy to use software and hardware. All inclusive package options at price points we can pick. Customer service was reliable and we always had all our questions answered - if an answer was unavailable then our rep made sure to find a solution we could work with. Inexpensive and extremely competitive. We have used other software from competing vendors and honestly would recommend PurplePass before recommending other software. Lots of great programming options based on our individual needs and not so overly complicated that we need an IT degree to manipulate the software - that is the bonus! Our rep, Gabriel, was great to work with and responsive to our sometimes wacky questions.

    Cons

    We really liked the software as it is very competitive to other programs available on the market. The only two drawbacks we found include integration onto websites - it doesn't allow the user to stay on the website - it kept forwarding to PurplePass url. Perhaps this is due to our website software - WIX- but that was slightly annoying for our users. The other drawback is really more of a suggestion - while the software is easy to use and the search functions are great - there was not enough promotions by PurplePass for the events listed. It would be great to have a calendar of upcoming events promoted through social media or on the site itself - we found we had to "search" for our event and thought it would be a better selling point for PurplePass to offer "promotions" on the site and suggested events. Target market on social media for example.

    Response from Purplepass

    Hi,

    Thanks for your great feedback! It's very much appreciated :)

    Regarding your concern about the integration, we offer a fully embedded ticket widget which allows the customer to purchase directly on your website without ever having to be redirected off of your site.

    Wix is a bit challenging in that they are VERY strict with outside code. They allow it but they encapsulate it within an iFrame. We do have a "High Compatibility" version of our widget which is designed to address this exact issue.

    For your next event, we will be sure to work with you on embedding the proper widget code so it works absolutely beautifully!

    - Purplepass

    Showing 5 reviews of 155 Read all reviews

    Purplepass Ticketing FAQs

    Below are some frequently asked questions for Purplepass Ticketing.

    Purplepass Ticketing offers the following pricing plans:

    • Starting from:
    • Pricing model: One Time License, Free
    • Free Trial: Available

    Service fee: 2.5%, $0.99/ticket Credit card processing: 3% Thermal Ticket stock: $0.10 each Full Color Custom Ticket stock: $0.12 each Wristbands: $0.12

    We do not have any information about Purplepass Ticketing features

    Purplepass Ticketing has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Purplepass Ticketing supports the following languages:

    English

    Purplepass Ticketing supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Purplepass Ticketing integrates with the following applications:

    Authorize.Net, Constant Contact, Facebook, HubSpot CRM, Mailchimp, Robly, SurveyMonkey, Twilio Voice, WordPress, Zoho CRM

    Purplepass Ticketing offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Purplepass Ticketing.