Purplepass

Purplepass

Complete event ticketing & pre-sale management

4.9/5 (153 reviews)

Purplepass Overview

Purplepass is a full scale ticketing platform with features for integrated online sales, printed stock, box office/POS sales, social marketing, and admission management. The solution was designed to help event organizers, production companies, promoters and venues to manage large and small scale events such as concerts, festivals, or fundraisers.

Purplepass provides users with all the tools necessary to set up events, manage sales, and analyze performance with in-depth reporting. Branded sales widgets let visitors purchase tickets directly from the organization’s website, as well as choose their own seats using interactive seating charts. The platform helps organizations build their social media presence using an array of integrated Facebook features.

Purplepass allows organizations to post their events online, as well as promote, track and analyze performance using built-in marketing tools. Organizers get full management control over their events including pricing levels, holds, artwork, section modifications, and more. Users can design and order custom printed ticket stock and wristbands in a variety of different colors, as well as offer season passes, group/package options, and manage subscriptions.

With Purplepass, organizations can also scan and sell tickets at the door and provide customer service. The platform is also available via smartphone apps for iOS and Android, allowing users to keep an eye on sales even while on the go.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Purplepass Reviews

Overall rating
4.9/5
98% positive reviews
137
Excellent
13
Very good
3
Average
0
Poor
0
Terrible
Selene M.

The software was easy to use and intuitive. Customer service was exemplary!

Used Daily for 1-5 months
Reviewed on 2018/06/18
Review Source: Capterra

Easy to use, functionality, competitive price, friendly and responsive reps.

Pros

Flexible and easy to use software and hardware. All inclusive package options at price points we can pick. Customer service was reliable and we always had all our questions answered - if an answer was unavailable then our rep made sure to find a solution we could work with. Inexpensive and extremely competitive. We have used other software from competing vendors and honestly would recommend PurplePass before recommending other software. Lots of great programming options based on our individual needs and not so overly complicated that we need an IT degree to manipulate the software - that is the bonus! Our rep, Gabriel, was great to work with and responsive to our sometimes wacky questions.

Cons

We really liked the software as it is very competitive to other programs available on the market. The only two drawbacks we found include integration onto websites - it doesn't allow the user to stay on the website - it kept forwarding to PurplePass url. Perhaps this is due to our website software - WIX- but that was slightly annoying for our users. The other drawback is really more of a suggestion - while the software is easy to use and the search functions are great - there was not enough promotions by PurplePass for the events listed. It would be great to have a calendar of upcoming events promoted through social media or on the site itself - we found we had to "search" for our event and thought it would be a better selling point for PurplePass to offer "promotions" on the site and suggested events. Target market on social media for example.

Response from Purplepass

Hi,

Thanks for your great feedback! It's very much appreciated :)

Regarding your concern about the integration, we offer a fully embedded ticket widget which allows the customer to purchase directly on your website without ever having to be redirected off of your site.

Wix is a bit challenging in that they are VERY strict with outside code. They allow it but they encapsulate it within an iFrame. We do have a "High Compatibility" version of our widget which is designed to address this exact issue.

For your next event, we will be sure to work with you on embedding the proper widget code so it works absolutely beautifully!

- Purplepass

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Julia K.

Purplepass has been awesome and had enhanced our event to be alot more effecient!

Used Daily for 1+ year
Reviewed on 2018/07/18
Review Source: Capterra

Pros

The scanners were easy to use. Since most our staff have personal iphones it was easy to use. The reporting tools is awesome because it shows a breakdown of the sales and fees which is easy to read. I like there is an option to do a seating chart and assigned seating. Also being able to make our event personalized on purplepass.

Cons

The app felt limited. If we wanted to scan we could only be on the "scanning mode", if we had a walk-in attendee that needed to purchase a ticket we had to remember to change modes. I didnt like the fact that I could not see a list of all attendees admitted. Not being able to add notes on ticket holders so staff that are scanning attendees into the event are alerted when someone has a notation on their ticket

Response from Purplepass

Hi Julia,

Thanks for the great feedback! Happy to hear you enjoyed our service!

I wanted to respond to your concerns regarding the app. Yes, you can scan and sell tickets on the same device but it does require you to change switch between Scan Mode and Sell Mode. The reason is when the device is in Scan mode, everything is focused around high-speed scanning. We recommend using our scanners to scan and our iPad Mobile Box Office terminals or web-based box office for selling/checking in guests. This will allow our scanning staff to focus 100% on admitting guests full speed and your selling staff can focus on selling. If you prefer one person do both, then our iPad terminals are probably best as you can easily check in guests from "Search Orders" while in sell mode.

As for not seeing the list of attendees checked in, all of that is available in your main account's reporting tab.

Lastly, about putting alerts for scanned tickets, GREAT IDEA! I will share with the team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Gregory B.

FTMP Events

Used Daily for 2+ years
Reviewed on 2018/11/11
Review Source: Capterra

Purplepass has been FTMP Events' ticketing service for over 5 years, and we stick with it due to the reliability and great service. We highly recommend them to anyone interested in selling tickets online for event(s).

Pros

Low fees for customers, no minimum sales limits for promoters, great customer service and very quick turn-around

Cons

Only thing that causes some confusion is the ticket links re-direct to a large string. Like http://www.purplepass.com/DOYLE122118 when loaded, turns into https://www.purplepass.com/#170920/FTMP_Events-DOYLE_(legendary_ex-guitarist_of_The_Misfits)-Buffalo_Iron_Works-December-21-2018.html

Response from Purplepass

Gregory,

Thank you for taking the time to leave your feedback. We wanted to reach out and help explain the URL issue you mentioned. Short-cut URLs make it easy for sharing and promoting a direct link to your event page. However, when someone enters that link, we will redirect them to the long form of the URL as you have shown.

The reason for this is that the long form URL is Search Engine Optimized (SEO) since it provides the event name, event organizer, venue name, and the date of the event. This is extremely valuable in getting your event picked up and listed at the top of search engines.

So although it does redirect, it does not affect the buying process at all. Any additional questions, please let us know. You can call us at 800-316-8559 (Press option 3), email us [email protected], or log into your account and click the live chat icon at the lower right. We are here to help!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Brittany N.

Purple Pass

Used Daily for 1-5 months
Reviewed on 2019/08/13
Review Source: Capterra

Pros

The customer service has been so great! I like the fact that I have been able to talk to the same rep every time and call them directly. It makes for such an easier time to problem solve for get all of my questions answered.

Cons

I wish I would be able to pull more detailed reports for the clients. Especially from a marketing standpoint, I noticed a lot of people view the website from purple pass the most. Especially over facebook, instagram, and client advertisements. If I were able to pull the report that is shown on purple pass I would be able to upset the marketing packages you offer to our clients.

Response from Purplepass

Hi Brittany,

Thanks for the wonderful feedback! We wanted to respond to your comment about reporting. You can access your marketing analysis data by going to Stats page and viewing the "Marketing" and "Social Marketing" tabs. These show detailed breakdowns of all of your tracking IDs, referring pages (How people found you), and full sales data such as orders, tickets sold, revenue, and even how many refunds there were by marketing source.

You can also run a marketing report by going to Tools -> Custom Reporting. This includes all of the data you are looking for.

If you need any assistance with this, please do not hesitate to contact us by phone (800-316-8559), by email ([email protected]), or by the live chat on your account after you login.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jocelyn E.

My experience with PP compared to Ticketmaster has been hands-down more efficient and user-friendly!

Used Weekly for 2+ years
Reviewed on 2017/10/25
Review Source: Capterra

Pros

Customer Support with key account leaders for constant back and forth. Easy and accessible use of reporting. User-friendly for both the user-facing and back end. Customization of our unique product (exhibitor ticket vs. public facing ticket). Show day support. A sense of urgency for the smallest to largest issues.

Cons

Not enough suggestions for the future based on their experiences with your product or in the event industry as a whole. I would like to see more comp or case studies provided in order to make your our experiences better. Not able to customize the 'selling widget'. Not able to capture day-of geographic data information quickly though POS, currently no data collected besides redemption during day-of.

Response from Purplepass

Jocelyn,

Thank you so much for your kind words! It's always a pleasure working with the whole Newport Exhibition team! I wanted to address some of your concerns:

1) The widget can be greatly customized such as modifying verbiage, size, placement, enabling/disabling key features like shopping cart, Facebook integration, custom dividers/labels, and even 14 different themes. I know you had a long list of items available for sale which made your widget list long. We already have updates in the works that will allow you to group things like your Parking Passes into a single item and then choose as part of the check out process the different days and lots they want to park along with their associated pricing. This should further streamline the experience.

As for not capturing day-of geographics, zip codes are not stored on credit cards. You can however ask the customer and enter it during check out.

Looking forward to another great year with NIBS!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Purplepass Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Service fee: 2.5%, $0.99/ticket

Credit card processing: 3%

Thermal Ticket stock: $0.10 each

Full Color Custom Ticket stock: $0.12 each

Wristbands: $0.12

Purplepass Features

  • API
  • Customer Database
  • Customizable Branding
  • Electronic Payments

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Purplepass

Key features of Purplepass

  • Artwork management
  • Assigned seating system
  • Attendee management
  • Barcode / ticket scanning
  • Box Office management
  • Branded website
  • Client / customer management
  • Concessions management
  • Custom tickets
  • Customizable widgets
  • Debit / cashless card
  • Event management
  • Event publishing
  • Exhibit / vendor management
  • Fundraising management
  • General admission
  • Guest list management
  • Kiosk ticketing
  • Mobile ticketing
  • Online ticketing
  • Onsite ticketing
  • Payment processing
  • Pricing management
  • Print-at-home
  • Reserved seating
  • Reserved ticketing
  • Season tickets
  • Social promotion
  • Sponsorship management
  • Subscription
  • VIP & discount tickets
  • Volunteer management

Benefits

  • Purplepass can be fully white-labeled for a truly branded ticket buying experience.

  • Built-in marketing tools allow organizers to promote their event and track performance on ticket sales, marketing, and more.

  • Guests are able to check the venue layout , see which seats are still available, as well as get a preview of their view of the stage.

  • Users can choose from a selection of customizable widgets that enable ticket sales directly from their website.

  • Purplepass offers native apps for iOS and Android that let users keep an eye on sales while on the go.

  • Purplepass FAQs

    Below are some frequently asked questions for Purplepass.

    Q. What type of pricing plans does Purplepass offer?

    Purplepass offers the following pricing plans:

    Pricing model: Free, Subscription

    Free Trial: Available

    Service fee: 2.5%, $0.99/ticket

    Credit card processing: 3%

    Thermal Ticket stock: $0.10 each

    Full Color Custom Ticket stock: $0.12 each

    Wristbands: $0.12

    Q. What are the main features of Purplepass?

    Purplepass offers the following features:

    • Artwork management
    • Assigned seating system
    • Attendee management
    • Barcode / ticket scanning
    • Box Office management
    • Branded website
    • Client / customer management
    • Concessions management
    • Custom tickets
    • Customizable widgets
    • Debit / cashless card
    • Event management
    • Event publishing
    • Exhibit / vendor management
    • Fundraising management
    • General admission
    • Guest list management
    • Kiosk ticketing
    • Mobile ticketing
    • Online ticketing
    • Onsite ticketing
    • Payment processing
    • Pricing management
    • Print-at-home
    • Reserved seating
    • Reserved ticketing
    • Season tickets
    • Social promotion
    • Sponsorship management
    • Subscription
    • VIP & discount tickets
    • Volunteer management

    Q. Who are the typical users of Purplepass?

    Purplepass has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Purplepass support?

    Purplepass supports the following languages:

    English

    Q. What type of pricing plans does Purplepass offer?

    Purplepass has the following pricing plans:

    Free, Subscription

    Q. Does Purplepass support mobile devices?

    Purplepass supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Purplepass integrate with?

    Purplepass integrates with the following applications:

    Authorize.net, Constant Contact, Facebook, HubSpot CRM, Mailchimp, Robly, SurveyMonkey, Twilio Communications Cloud, Wordpress, Zoho CRM

    Q. What level of support does Purplepass offer?

    Purplepass offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials