eVetPractice

Cloud-based veterinary practice management system

4,4 /5 (175 reviews) Write a Review!

eVetPractice Overview

What is eVetPractice?

eVetPractice is the leading cloud-based practice management software from Covetrus that’s fully integrated and scalable for every kind of veterinary hospital. Accessible from any internet-enabled device with all the features and functionality you need to keep your team connected, eVetPractice opens your practice up to a world of opportunity through the Covetrus integrated platform for practice software, supply chain services and distribution, and pharmacy management. Special pricing available.

eVetPractice Overview

Pricing

Starting from
US$100,00/month

Pricing options

Free Trial
Subscription
Value for money

eVetPractice offers 2 price plans.

Mobile practice: $100/month per mobile vet + $15 per additional vet
Stationary practice: $200/month per location + $15 per additional vet


eVetPractice Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Schedule appointments online
Access medical records quickly
Accept electronic payments
Perform VPR cloud drug search
Manage patient referrals
Add visit details
eVetPractice screenshot: Schedule appointments online eVetPractice screenshot: Access medical records quickly eVetPractice screenshot: Accept electronic payments eVetPractice screenshot: Perform VPR cloud drug search eVetPractice screenshot: Manage patient referrals eVetPractice screenshot: Add visit details

eVetPractice Reviews

eVetPractice Reviews

Overall rating
4,4
/
5
Excellent
105

Very good
52

Average
10

Poor
5

Terrible
3

Value for Money
4,4
Features
4
Ease of Use
4,4
Customer Support
4,7
90% recommended this app
Caroline G.

eVet Practice review

Just love the overall product


Marie U.

Good Software that Continues to Improve

Overall, I have had a great experience with eVetPractice for a cloud based system and I look forward to seeing how they develop and what they add from here!


Danielle M.

Disappointing, a waste of time, energy and money. Very sad.

I really have no pro's. The "idea" of what this software was going to be, was very far from what it ended up being. I loved the idea of going to the cloud. I loved that we would be able to access both of our locations from off site. There were numerous ideas on paper that seemed like it could be an ideal fit. Unfortunately, the idealistic roll out in my mind was far from the reality.

I'm going to say this... when you speak to the CEO after you request a meeting, and within 60 seconds of the call, that CEO you are hoping will address your frustrations, laughs at you? Bad start.

Now, I know what the response will be after reading my blurb below... something like, "Mrs. McIver, we apologize that you aren't happy with our software" or another similar phrase. But I am writing this not because I want a response, they very clearly told me they completed a "successful" migration and there was no further action they would be taking... I am doing it because I want people to know the facts.

Have they had good runs? I'm sure they have! But when they have bad runs, the company's integrity get's challenged, and I am extremely disgusted with the way myself and my employee were treated during our recent conversation.


Phillip C.

Evet Addition To The Practice

Overall, the transition has been great. It has improved my room turnover time, accuracy of invoices, and integrates with my in-house lab machines. Users can me modified to only have certain access, which has been great for security and accountability. Really don't have any major complaints with the software. Aside from improving financial reporting features I would give the software a 4.5/5.


Eric A.

My Titled Review for eVetPractice

Since making the switch from IntraVet to eVetPractice, things are fine. All of the porting over of records from old system to new was handled very well by them. The fact that we can choose to access it from anywhere (including my cell phone on days when the power has gone out) is great. The tech support is great, even though they often can't "cure" the specific issue. But they are honest about it, and always pleasant. There will always be some things that this system does better AND worse than that system, but overall, we are better off for having switched to them.


Caroline G.
Industry: Veterinary
Company size: 2-10 Employees

eVet Practice review

Used Daily for 2+ years
Reviewed on 2019/09/26
Review Source: Capterra

Just love the overall product

Pros

Customizing, customer service, able to get new function added,

Cons

Navigating it takes a while to get used to, but worth it!

Response from Covetrus

Thank you for the kind review, Caroline!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Marie U.
Industry: Veterinary
Company size: 11-50 Employees

Good Software that Continues to Improve

Used Daily for 2+ years
Reviewed on 2020/11/23
Review Source: Capterra

Overall, I have had a great experience with eVetPractice for a cloud based system and I look forward to seeing how they develop and what they add from here!

Pros

It is more user friendly that some other software options. The fact that it is cloud based and can be accessed from anywhere was key for our purchasing decision. I like the fact that they continue to add features.

Cons

There are some features that are not available that I think should be common in veterinary software. When we ask about them, they add it to the features request list, but sometimes this takes a long time to get implemented. Example: ability to prevent some employees from making changes to the schedule. Hopefully will integrate with IDEXX xray systems soon! Would also like the ability to link multiple inventory items without making a package, and ability to zero out cost of linked inventory items.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Danielle M.
Industry: Veterinary
Company size: 11-50 Employees

Disappointing, a waste of time, energy and money. Very sad.

Used Daily for 1-5 months
Reviewed on 2017/07/11
Review Source: Capterra

I really have no pro's. The "idea" of what this software was going to be, was very far from what it ended up being. I loved the idea of going to the cloud. I loved that we would be able to access both of our locations from off site. There were numerous ideas on paper that seemed like it could be an ideal fit. Unfortunately, the idealistic roll out in my mind was far from the reality.

I'm going to say this... when you speak to the CEO after you request a meeting, and within 60 seconds of the call, that CEO you are hoping will address your frustrations, laughs at you? Bad start.

Now, I know what the response will be after reading my blurb below... something like, "Mrs. McIver, we apologize that you aren't happy with our software" or another similar phrase. But I am writing this not because I want a response, they very clearly told me they completed a "successful" migration and there was no further action they would be taking... I am doing it because I want people to know the facts.

Have they had good runs? I'm sure they have! But when they have bad runs, the company's integrity get's challenged, and I am extremely disgusted with the way myself and my employee were treated during our recent conversation.

Cons

The facts of our run:

Our first migration failed after the eVet team believed we wanted our two practices to be merged (however, there is not a mention of the word "merging" in any correspondence). This caused multiple issues both in confusion and legal issues. Although the time invested into that was a waste, and the havoc caused by switching software's back and forth was frustrating for the team and clients, we decided to move on and the team corrected the issue by splitting the clinics.

The real concern's then came from the following...

> The lack of transferring complete medical history by missing vital signs and documents and then being told "that isn't their job".

> The mathematical error's experienced (4 to be exact) in only the first 13 days; calculating invoices way off of what the actual amount should be (screen shot's have been taken).

> The 82 inventory discrepancies after coming from a clean run on our old software.

> Broken links.

> The poor client service and amount of time it takes to get answers on anything. The team on their live chat often don't know how to address your concerns, which then leads to them asking for more time to get you answers. So although the idea of live chat sounded really handy, it was very disappointing.

> Records being printed with missing communication logs etc.

I know our life on eVet was small, but the issues were too big to continue with.

Response from eVetPractice.com

The Vet Visionaries project was a disaster from the start. The conversion process was written and signed by them to merge both clinics, and only after we finished the conversion the group decided it wasn't what they wanted. So fine, mistakes happen, and we restarted from scratch. Then we finished that process and they decided to pull the plug. The failure of this project was communication breakdown, and that communication breakdown was on both sides. That is something we will strive to do better on in the future. The frustration in the review is because they thought they should get a refund on the conversion costs. We thought differently and they decided to write a negative review. We will take the lessons learned in dealing with this group and improve our processes for the better.
I would ask anyone reading this to also read the 73 reviews prior that contain 4.5 to 5 stars.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Phillip C.
Industry: Veterinary
Company size: 11-50 Employees

Evet Addition To The Practice

Used Daily for 1-5 months
Reviewed on 2020/11/23
Review Source: Capterra

Overall, the transition has been great. It has improved my room turnover time, accuracy of invoices, and integrates with my in-house lab machines. Users can me modified to only have certain access, which has been great for security and accountability. Really don't have any major complaints with the software. Aside from improving financial reporting features I would give the software a 4.5/5.

Pros

I like that it is cloud based. Eliminated a huge portion of my monthly IT bill. Customer support is great and very knowledgeable. Cost per month for the software is very reasonable. It was easy to learn and my whole staff was competent on the platform within days.

Cons

The reporting features could use some tweaking. Some things can be very nuanced and the financial reports could do with some additions and upgrades. Things have been tough for my bookkeeper and I don't have a great avenue in order to iron out these issues. Customer support is great on daily Evet use and issues but reporting needs its own department of support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Eric A.
Industry: Veterinary
Company size: 11-50 Employees

My Titled Review for eVetPractice

Used Daily for 2+ years
Reviewed on 2020/11/17
Review Source: Capterra

Since making the switch from IntraVet to eVetPractice, things are fine. All of the porting over of records from old system to new was handled very well by them. The fact that we can choose to access it from anywhere (including my cell phone on days when the power has gone out) is great. The tech support is great, even though they often can't "cure" the specific issue. But they are honest about it, and always pleasant. There will always be some things that this system does better AND worse than that system, but overall, we are better off for having switched to them.

Pros

-cloud-based (or internet-based, whatever the correct term is)
-very timely tech support
-barrier-to-entry training is moderate; doesn't take long to figure out
-many customizable display options

Cons

-when tech support is open, they're great, but since we are on the West Coast and they are not, they close earlier than would be ideal
-the client payment history screen is a MESS (if someone doesn't make a full payment one time, it visually carries over and repeats that not-fully-paid invoice over and over, and makes it a big chore to figure out payment issues)
-reports are less intuitive and less customizable than former software (Intravet and Cornerstone, to name two)
-sometimes, you can see the disconnect between the developers and users with certain options

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,1/10
Based on 175 user ratings
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eVetPractice Pricing

eVetPractice Pricing

Starting from
US$100,00/month
Free Trial
Subscription
Value for money

eVetPractice offers 2 price plans.

Mobile practice: $100/month per mobile vet + $15 per additional vet
Stationary practice: $200/month per location + $15 per additional vet

eVetPractice offers 2 price plans.

Mobile practice: $100/month per mobile vet + $15 per additional vet
Stationary practice: $200/month per location + $15 per additional vet

Value for Money
4,4/5
Based on 175 user ratings
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eVetPractice Features

eVetPractice Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4/5
Based on 175 user ratings
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Categories

Additional information for eVetPractice

Additional information for eVetPractice

Key features of eVetPractice

  • Accounting integration
  • Accounting management
  • Activity dashboard
  • Activity tracking
  • Application integration
  • Appointment management
  • Appointment reminders
  • Automated scheduling
  • Availability management
  • Boarding management
  • Calendar management
  • Communication management
  • Custom forms
  • Customizable templates
  • Data management
  • Dental chart management
  • Digital signature
  • Document storage
  • Electronic payments
  • Electronic signature capture
  • Email invitations & reminders
  • Forms management
  • Image library
  • Inventory management
  • Label printing
  • Patient database
  • Patient records
  • Payment processing
  • Pet owner portal
  • Pharmacy reference
  • Prescription management
  • QuickBooks integration
  • Recurring billing
  • Referral system
  • Reporting & statistics
  • Reservations management
  • SMS integration
  • SOAP notes
  • Sales reporting
  • Secure data storage
  • Supplier interface
  • Template management
  • Third party integration
  • Tracking features
  • Treatment plans
  • Whiteboard

Benefits

  • eVetPractice is accessible on any internet enabled device, affording users the flexibility to manage their practice on the move.

  • eVetPractice supports integration with IDEXX Reference Lab technology, allowing users to retrieve test results automatically and print or email results straightforwardly.

  • eVetPractice includes multiple reporting options, enabling users to collect and review sales, end of day, inventory and practice trends data quickly and easily.

  • With the eVetPractice practice whiteboard feature, users can assign tasks, add items requiring staff attention and add or remove patients efficiently.

  • Since eVetPractice integrates with Bluefin payment system and Vantiv, users can receive online payments as well as manage recurring payments simply and effectively.

  • eVetPractice FAQs

    eVetPractice FAQs

    Below are some frequently asked questions for eVetPractice.

    Q. What type of pricing plans does eVetPractice offer?

    eVetPractice offers the following pricing plans:

    Starting from: US$100,00/month

    Pricing model: Subscription

    Free Trial: Available

    eVetPractice offers 2 price plans. Mobile practice: $100/month per mobile vet + $15 per additional vet Stationary practice: $200/month per location + $15 per additional vet

    Q. What are the main features of eVetPractice?

    eVetPractice offers the following features:

    • Accounting integration
    • Accounting management
    • Activity dashboard
    • Activity tracking
    • Application integration
    • Appointment management
    • Appointment reminders
    • Automated scheduling
    • Availability management
    • Boarding management
    • Calendar management
    • Communication management
    • Custom forms
    • Customizable templates
    • Data management
    • Dental chart management
    • Digital signature
    • Document storage
    • Electronic payments
    • Electronic signature capture
    • Email invitations & reminders
    • Forms management
    • Image library
    • Inventory management
    • Label printing
    • Patient database
    • Patient records
    • Payment processing
    • Pet owner portal
    • Pharmacy reference
    • Prescription management
    • QuickBooks integration
    • Recurring billing
    • Referral system
    • Reporting & statistics
    • Reservations management
    • SMS integration
    • SOAP notes
    • Sales reporting
    • Secure data storage
    • Supplier interface
    • Template management
    • Third party integration
    • Tracking features
    • Treatment plans
    • Whiteboard

    Q. Who are the typical users of eVetPractice?

    eVetPractice has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does eVetPractice support?

    eVetPractice supports the following languages:

    English

    Q. What type of pricing plans does eVetPractice offer?

    eVetPractice has the following pricing plans:

    Subscription

    Q. Does eVetPractice support mobile devices?

    We do not have any information about what devices eVetPractice supports

    Q. What other apps does eVetPractice integrate with?

    eVetPractice integrates with the following applications:

    BirdEye, MessageMedia, PetDesk, Smart Flow, VitusVet

    Q. What level of support does eVetPractice offer?

    eVetPractice offers the following support options:

    Phone Support, Online Support, FAQs, Knowledge Base