ClearCare

ClearCare

All-in-one home health care platform with modular features

4.4/5 (230 reviews)

ClearCare Overview

ClearCare is an all-in-one online software solution for supporting the operations of healthcare agencies providing private home-based care. The system spans every area of service demand across business growth, caregiver management, care delivery and operational optimization with a number of integrated features. These include intuitive shift scheduling capabilities, built-in telephony and two-way caregiver communications, marketing tools and more. Reach more referral sources with Customer Relationship Management (CRM) for tracking community contacts and activities, along with hospital re-admission rates and conditions. A caregiver marketplace aids the hiring process with a database of local community care staff, while HR support includes applicant tracking for capturing keen candidates via website signup and integrated employment screening for running the necessary background checks.

In terms of staff assistance, a caregiver portal provides remote online access to key features for field support. The ability to view shift details and mobile care plans while on-the-go is joined by GPS-enabled clocking in and real time scheduling updates. Caregiver safety is covered with a safety dashboard for managing injury claims and training, before additional HR modules add tools for billing, payroll, overtime, tax credits and payment processing – all made highly visible thanks to rich custom reporting options.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

ClearCare Reviews

Overall rating
4.4/5
91% positive reviews
170
Excellent
39
Very good
9
Average
6
Poor
6
Terrible
Tammy F.

I recommend ClearCare because of the robust, comprehensive system. Is is also very user friendly.

Used Daily for 1+ year
Reviewed on 2017/11/30
Review Source: Capterra

Compared to our previous software....this software helps tremendously in time savings and in cost savings on the bottom line because errors are fairly easy to find when they are made. I can't imagine doing business with our previous software system anymore....it would not have been possible to grow our business like we have with ClearCare.

Pros

It is very user friendly. I've been able to train office staff very quickly. ClearCare has helped our business grow with the all inclusive attributes: scheduling, telephony (clock ins/outs), billing, payroll, family room, payment processing, workers compensation safety. The shift reminders and the clock in reminders allow us to be proactive versus reactive. This is so important for us so that we can stay on top of the care that our clients are receiving...nothing is worse than a client calling and saying that caregiver didn't show up. If we see that a caregiver didn't clock in within 10 minutes, we are calling to find out where the caregiver is at and then if needed, we call our client/client's family to let them know what is happening and already finding a replacement if needed. They know that we are looking out for them. I believe it sets us apart from our competitors. From the get go (onboarding) and any continued needs from customer service, has always been handled with a positive, friendly, and helpful attitude! In addition, I love that they are constantly looking at improving; implementing new and more efficient ways of doing business. A recent innovative change has helped decrease multiple steps in finding care (First Come, First Serve). There was little learning curve to it because it is almost too intuitive...but our care coordinators love using it now!

Cons

Although the payroll is most efficient, there are some attributes that can be time consuming because some of our shifts in our business, are considered daily shifts. Unfortunately, this payroll system is unable to break some things down so I have to do it manually.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jerod E.

No other Home Care Platform Compares

Used Daily for 2+ years
Reviewed on 2016/12/27
Review Source: Capterra

A Place at Home chose ClearCare because it was the most comprehensive and user-friendly home care platform that we had seen. It also allowed us to manage our company from virtually anywhere. I knew that ClearCare was the right platform when we realized the ability to track all activity and access all of the data behind it. This has been the number one reason why we have been able to get 100% of our caregiver unemployment claims overturned. This literately pays for the system many times over. ClearCare's customer support has been fantastic.

From the on-boarding process through ongoing support, they have been extremely timely, professional, and helpful. ClearCare has They make sure our issues get resolved and even have a ClearCare community area that you can post suggestions for updates. This community area is accessible to everyone and other members can vote on the suggestions that they want to be implemented. ClearCare invests in making their platform better more than any other provider I have seen.

Thankfully, we started using ClearCare shortly after starting our agency. It has been a major contributor to our accelerated growth and success. Because of ClearCare, we have had the tools to compete with the industries biggest competitors.

Our staff continually finds new ways to simplify their daily processes. It has helped A Place at Home run a LEAN operation. ClearCare continually puts out new tools and updates that help our staff better utilize their time. The more we use the platform, the better and more efficient our entire company operates. Because we continue to be "super users" of ClearCare and utilize all tools available, our time can be better allocated to caregivers and clients instead of trying to manage schedules, figure out payroll, and struggle with billing.

I recommend ClearCare to all home care agencies. To those not using ClearCare I ask, "WHY?!"

Pros:
Forward thinking
Ease of Use
Cloud Based
Ease of scheduling
Ability to manage entire operation
All contact management
Treats you like family!!
Fantastic company culture!
Excellent customer support
Family Room Portal
Continuous updates and innovation
Continually investing in being the best platform available
I could go on...

Cons:
Have not had one that they have not been able to address and resolve.

Advice to Others:
It's a no-brainer. If you want to be competitive in your market, you don't have another option.

Pros

Forward thinking
Ease of Use
Cloud Based
Ease of scheduling
Ability to manage entire operation
All contact management
Treats you like family
Fantastic company culture
Excellent customer support
Family Room Portal
Continuous updates
Innovatitve
Continually investing in being the best platform available
I could go on...

Cons

Have not had one that they have not been able to address and resolve.

Response from ClearCare

Thank you Jerod! We love working with your team and seeing your growth trajectory as one of the fastest growing agencies in the land.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Gina T.

Great Product With Very Little Improvement Needed!

Reviewed on 2016/01/20
Review Source: SoftwareAdvice

Pros

When I started at my new company 8 months ago there was not a scheduling software in place. I tested several different software companies and options and found that Clear Care offered the most and was considerably easier to use than most. I love how easy it is to utilize the software; after using another scheduling software for almost 4 years I was very worried that my transition to Clear Care would be difficult but I was pleasantly surprised. The customer service team that helped me from the beginning till present is amazing, extremely helpful and patient. Scheduling at ease makes my life as an Office Manager and Care Coordinator run much smoother. I love the feature that allows me to message all of my Caregivers at once which saves me a ton of time that I could use doing other things in the office. I also like that I am able to utilize the software from my phone while on the go, because as we all know, this job keeps you on the go!

Cons

I do not like how the schedule appears for an overnight shift once the shift is completed. If I have a 12 hour overnight shift it will break it down in to 2 shifts. I provide paper schedules for my caregiver's and client's at times upon request and I always have to convert the schedule to an Excel or Word document for it to be interpreted easily which is extremely time consuming. I also dislike adding/editing a schedule using the software from my phone (after hours) because the dialogue box jumps around on my screen which causes me to incorrectly click on the appropriate item and in turn makes the dialogue box close and I have to start all over again(can become very frustrating and time consuming.) Fortunately, all of these dislikes can be fixed in the future and the "pro's" outweigh the "con's" considerably.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rebecca G.

Sufficient, but could be better

Used Daily for 2+ years
Reviewed on 2018/10/24
Review Source: Capterra

Pros

I do like that I can access our information from wherever I am, whether at work, home, or out and about on call, since we serve clients 24 hours a day, 7 days a week. The client assessment is mostly thorough and our employees in the field can access this and their schedule whenever they need to versus relying on a printed version. Overall, it was easy to learn and is very user friendly. Billing and payroll is straightforward and easy to customize. The new reports are also pretty robust.

Cons

If you have an issue, it will take MONTHS to resolve. You will get a canned automated response from tech support and then it might take 8 months to get closure, if ever. I'm talking basic functioning, like a cancelled shift still showing up on their new app for the employee or not getting alerts when you try to schedule someone when they are not going to be available to work. These were both resolved in time, but I had a lot of headaches in the meantime and had to come up with workarounds. Furthermore, they have a forum for new ideas, but I don't think they actually do much with that since popular ideas that should be easy to implement are often ignored in favor of other "improvements" which sometimes actually cause more problems.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Linda S.

We have been using ClearCare for about 2.5 years

Reviewed on 2015/11/16
Review Source: SoftwareAdvice

Pros

The best part of using ClearCare is how user-friendly and intuitive it is. Also, I love that you set up the schedule once for a client and don't have to keep "building" schedules each week. I love the messaging feature where you can send a message to a caregiver via either text or email or both and that message and their reply gets automatically stored in their electronic file in ClearCare. It's also nice that you can blast all the caregivers, or a select bunch, at one time to broadcast that you have a shift open. The CareFinder tool is great for matching the service needs of the client with the skills of the caregiver. For example, it would never select a caregiver who is alergic to dogs for a client who has a dog. Clearcare also has a lot of standard reports as well as a good system to create reports based on whatever filter you choose. ClearCare's staff are all very friendly and helpful and will try their best to find a solution to your problem.

Cons

There are a few excellent reports that I would prefer you could change the date range for. For example, instead of just the the lifetime revenue of referral partners, it would be nice to look at the last month, or the last year. Also for the KPI board, it would be nice to see the numbers for a set period of time instead of weekly numbers. And it would be nice to have the option to count unconfirmed shifts as scheduled hours so I can see the total number of scheduled hours per week without having to manually add the unconfirmed shifts.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10

ClearCare Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Base rate is determined by the total number of active clients per month, with a number of packages available across Startup, Base, Platform and Franchise. Contact ClearCare for full details and a quote.

ClearCare Features

  • Billing & Invoicing
  • Charting

  • Activity Dashboard
  • Appointment Management
  • Automated Scheduling
  • Automatic Notifications
  • Calendar Management
  • Claims Management
  • Client Portal
  • Compliance Management
  • Customizable Reporting
  • Customizable Templates
  • Document Management
  • Document Storage
  • HIPAA Compliance
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Self Service Portal
  • Workflow Management

Additional information for ClearCare

Key features of ClearCare

  • Built-in caregiver safety program
  • Caregiver applicant tracking
  • Caregiver marketplace
  • Caregiver portal access
  • Custom background checks
  • Electronic Signature
  • Electronic Visit Verification (EVV) telephony
  • Electronic signature capture
  • GPS-enabled tracking
  • Home care billing and payroll
  • Home care marketing tools
  • Hospital & re-admission tracking
  • Integrated employment screening
  • Integrated payment processing
  • Medication Database
  • Patient Intake
  • Preferred partner management
  • Private Duty Home Care
  • Role-based dashboard reporting
  • Schedule Optimization
  • Scheduling
  • Shift scheduling reporting
  • Shift scheduling tools
  • Visual charting
  • Workers comp insurance

Benefits

  • ClearCare promises a complete, modular solution providing web-based features for managing business and caregiving service deployment for home healthcare agencies of all sizes.
  • Grow agency business with CRM support for centralizing community contacts and tracking referral sources or hospital readmissions, while accessing rich marketing tools for converting online leads.
  • Manage staffing more efficiently with the caregiver marketplace for sourcing suitable local candidates, leveraging applicant tracking tools to streamline the hiring process and conduct background screening.
  • Care delivery is assisted with an online caregiver portal for remote access to core shift support tools, while safety management tracks injury claims and integrated smart telephony logs visits or voice notes.
  • Operational modules include billing, invoicing and payroll compatible with Quickbooks, plus overtime tracking, ACA compliance tools and over 30 report types with dashboard-based visualizations.
  • ClearCare FAQs

    Below are some frequently asked questions for ClearCare.

    Q. What type of pricing plans does ClearCare offer?

    ClearCare offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Base rate is determined by the total number of active clients per month, with a number of packages available across Startup, Base, Platform and Franchise. Contact ClearCare for full details and a quote.

    Q. What are the main features of ClearCare?

    ClearCare offers the following features:

    • Built-in caregiver safety program
    • Caregiver applicant tracking
    • Caregiver marketplace
    • Caregiver portal access
    • Custom background checks
    • Electronic Signature
    • Electronic Visit Verification (EVV) telephony
    • Electronic signature capture
    • GPS-enabled tracking
    • Home care billing and payroll
    • Home care marketing tools
    • Hospital & re-admission tracking
    • Integrated employment screening
    • Integrated payment processing
    • Medication Database
    • Patient Intake
    • Preferred partner management
    • Private Duty Home Care
    • Role-based dashboard reporting
    • Schedule Optimization
    • Scheduling
    • Shift scheduling reporting
    • Shift scheduling tools
    • Visual charting
    • Workers comp insurance

    Q. Who are the typical users of ClearCare?

    ClearCare has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does ClearCare support?

    ClearCare supports the following languages:

    English

    Q. What type of pricing plans does ClearCare offer?

    ClearCare has the following pricing plans:

    Subscription

    Q. Does ClearCare support mobile devices?

    We do not have any information about what devices ClearCare supports

    Q. What other apps does ClearCare integrate with?

    ClearCare integrates with the following applications:

    QuickBooks

    Q. What level of support does ClearCare offer?

    ClearCare offers the following support options:

    Online Support, Phone Support