ClearCare

All-in-one home health care platform with modular features

About ClearCare

ClearCare is an all-in-one online software solution for supporting the operations of healthcare agencies providing private home-based care. The system spans every area of service demand across business growth, caregiver management, care delivery and operational optimization with a number of integrated features. These include intuitive shift scheduling capabilities, built-in telephony and two-way caregiver communications, marketing tools and more. Reach more referral sources with Customer Relationship Management (CRM) for tracking community contacts and activities, along with hospital re-admission rates and conditions. A caregiver marketplace aids the hiring process with a database of local community care staff, while HR support includes applicant tracking for capturing keen candidates via website signup and integrated employment screening for running the necessary background checks.

In terms of staff assistance, a caregiver portal provides remote online access to key features for field support. The ability to view shift details and mobile care plans while on-the-go is joined by GPS-enabled clocking in and real time scheduling updates. Caregiver safety is covered with a safety dashboard for managing injury claims and training, before additional HR modules add tools for billing, payroll, overtime, tax credits and payment processing – all made highly visible thanks to rich custom reporting options.

Key benefits of ClearCare

  • ClearCare promises a complete, modular solution providing web-based features for managing business and caregiving service deployment for home healthcare agencies of all sizes.
  • Grow agency business with CRM support for centralizing community contacts and tracking referral sources or hospital readmissions, while accessing rich marketing tools for converting online leads.
  • Manage staffing more efficiently with the caregiver marketplace for sourcing suitable local candidates, leveraging applicant tracking tools to streamline the hiring process and conduct background screening.
  • Care delivery is assisted with an online caregiver portal for remote access to core shift support tools, while safety management tracks injury claims and integrated smart telephony logs visits or voice notes.
  • Operational modules include billing, invoicing and payroll compatible with Quickbooks, plus overtime tracking, ACA compliance tools and over 30 report types with dashboard-based visualizations.
  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

    Customer relationship management tools support marketing and sales efforts, reaching more referral sources and attracting business
    Applicant tracking ensures that adequate procedure and administration is taken to hire quality, qualified candidates
    Create custom dashboards for each role of the agency, leveraging visual charts and reports to monitor key information
    With re-admission management software built-in, hospital and re-admission tracking results can be shared with staff via custom reports
    The caregiver marketplace supports the finding of caregivers with a built-in database of local, qualified people
    The caregiver portal allows for shift updates to be administered in real time, providing online access to scheduling and GPS-enabled clock-in
    Access to the online caregiver portal offers shift details and the ability to consult care plans while in the field
    Applicant tracking system streamlines the hiring process, posting applicant links to website so caregivers can apply directly online
    View 9 more
    ClearCare video
    ClearCare video
    ClearCare screenshot: Customer relationship management tools support marketing and sales efforts, reaching more referral sources and attracting business ClearCare screenshot: Applicant tracking ensures that adequate procedure and administration is taken to hire quality, qualified candidates ClearCare screenshot: Create custom dashboards for each role of the agency, leveraging visual charts and reports to monitor key information ClearCare screenshot: With re-admission management software built-in, hospital and re-admission tracking results can be shared with staff via custom reports ClearCare screenshot: The caregiver marketplace supports the finding of caregivers with a built-in database of local, qualified people ClearCare screenshot: The caregiver portal allows for shift updates to be administered in real time, providing online access to scheduling and GPS-enabled clock-in ClearCare screenshot: Access to the online caregiver portal offers shift details and the ability to consult care plans while in the field ClearCare screenshot: Applicant tracking system streamlines the hiring process, posting applicant links to website so caregivers can apply directly online

    Features

    Total features of ClearCare: 25

    • ACH Payment Processing
    • Applicant Tracking
    • Background Screening
    • Billing & Invoicing
    • Care Plan Management
    • Caregiver Scheduling
    • Charting
    • Client Management
    • Computer Telephony Integration
    • Dashboard Creation
    • Electronic Signature
    • Employee Portal
    • For Non-Medical Care
    • GPS
    • Multi-Channel Marketing
    • Overtime Calculation
    • Partner Management
    • Patient Records Management
    • Payroll Management
    • Pre-Employment Testing
    • Referral Tracking
    • Remote Access/Control
    • Scheduling
    • Task Scheduling
    • Time Tracking by Client

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    AxisCare

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    Medflyt

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    Reviews

    Overall rating

    4,5 /5
    (239)
    Value for Money
    4/5
    Features
    4,3/5
    Ease of Use
    4,6/5
    Customer Support
    4,4/5

    Already have ClearCare?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 239
    Melanie U.
    Overall rating
    • Industry: Individual & Family Services
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Love this system and it's always updating and getting better.

    Reviewed on 2018/05/25

    Pros

    There are too many features that I like about it. It's easy to use, easy to navigate through, easy to correct your mistakes. Positive changes are always being presented. I love the way it can keep track of time accruals to prevent overtime and the feature that helps find the perfect CAREGiver for open shifts.

    Cons

    If you have a new user or someone does not pay close attention when changing a shift, they may change every shift that was scheduled at the same time instead of just that specific shift.

    Kelli T.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Recruitment Review of Product

    Reviewed on 2019/12/13

    Pros

    I enjoy being able to have full access to my clients, caregivers, admin staff profiles in one place. Along with the billing and payroll. We are able to use multiple reports for any project and we can even generate our own personal reports and save them to use the next time.

    Cons

    I have not had any issues with this program.

    Mary M.
    Overall rating
    • Industry: Public Safety
    • Company size: 10 000+ Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Large California Agency - WE DO NOT recommend ClearCare - Terrible Reporting/No Valuable...

    Reviewed on 2017/03/10

    We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing....

    We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. In retrospect, we regret the move. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality.

    If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE!

    Reasons:
    1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. This is a simple solution, and is crippling for revenue tracking. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. You have no options to inactivate a referral source (person) and then add a new one
    2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit.
    3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on).
    4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies
    5) Onboarding - ANDRIA IS AWESOME. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend.

    Pros

    The staffing/scheduling module is awesome, but most are.

    Cons

    TERRIBLE reporting (especially marketing), restrictive customization (practically none), and just terrible customer service (outside of one gentleman and a lady, who was our onboarder).

    Jonathan T.
    Overall rating
    • Industry: Individual & Family Services
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Great software for client tracking!

    Reviewed on 2018/05/29

    Pros

    We use ClearCare as the homebase for our operations. We are able to track clients, employees, billing, payroll, etc. from one piece of software. It has increased the efficiency of our office greatly.

    Cons

    Some of the reporting features could use some tweaking , but the ClearCare team is already working on new ways to report and build custom reports. There are times when autofill data doesn't populate correctly, but it is probably a limitation of the way the data is sourced so it is not a huge deal.

    Verified Reviewer
    Overall rating
    • Industry: Individual & Family Services
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Easy to use and navigate!

    Reviewed on 2018/05/24

    Pros

    I like the client and caregiver side details that are available the caregiver portal which has given our staffing department a lot of relief.

    Cons

    It is impossible to build in separate information for two clients who live in the same home. We are unable to have our caregivers electronically document on the care provided with each individual and must use paper notes.

    Showing 5 reviews of 239 Read all reviews

    ClearCare FAQs

    Below are some frequently asked questions for ClearCare.

    ClearCare offers the following pricing plans:

    • Starting from:
    • Free Trial: Not Available

    Base rate is determined by the total number of active clients per month, with a number of packages available across Startup, Base, Platform and Franchise. Contact ClearCare for full details and a quote.

    We do not have any information about ClearCare features

    ClearCare has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    ClearCare supports the following languages:

    English

    ClearCare supports the following devices:

    ClearCare integrates with the following applications:

    QuickBooks Online Advanced

    ClearCare offers the following support options:

    Email/Help Desk, Phone Support, Chat

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