ClearCare

All-in-one home health care platform with modular features

4,5 /5 (238 reviews) Write a Review!

ClearCare Overview

What is ClearCare?

ClearCare is an all-in-one online software solution for supporting the operations of healthcare agencies providing private home-based care. The system spans every area of service demand across business growth, caregiver management, care delivery and operational optimization with a number of integrated features. These include intuitive shift scheduling capabilities, built-in telephony and two-way caregiver communications, marketing tools and more. Reach more referral sources with Customer Relationship Management (CRM) for tracking community contacts and activities, along with hospital re-admission rates and conditions. A caregiver marketplace aids the hiring process with a database of local community care staff, while HR support includes applicant tracking for capturing keen candidates via website signup and integrated employment screening for running the necessary background checks.

In terms of staff assistance, a caregiver portal provides remote online access to key features for field support. The ability to view shift details and mobile care plans while on-the-go is joined by GPS-enabled clocking in and real time scheduling updates. Caregiver safety is covered with a safety dashboard for managing injury claims and training, before additional HR modules add tools for billing, payroll, overtime, tax credits and payment processing – all made highly visible thanks to rich custom reporting options.

ClearCare Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Base rate is determined by the total number of active clients per month, with a number of packages available across Startup, Base, Platform and Franchise. Contact ClearCare for full details and a quote.


ClearCare Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Customer relationship management tools support marketing and sales efforts, reaching more referral sources and attracting business
Applicant tracking ensures that adequate procedure and administration is taken to hire quality, qualified candidates
Create custom dashboards for each role of the agency, leveraging visual charts and reports to monitor key information
With re-admission management software built-in, hospital and re-admission tracking results can be shared with staff via custom reports
The caregiver marketplace supports the finding of caregivers with a built-in database of local, qualified people
The caregiver portal allows for shift updates to be administered in real time, providing online access to scheduling and GPS-enabled clock-in
Access to the online caregiver portal offers shift details and the ability to consult care plans while in the field
Applicant tracking system streamlines the hiring process, posting applicant links to website so caregivers can apply directly online
ClearCare video ClearCare video ClearCare screenshot: Customer relationship management tools support marketing and sales efforts, reaching more referral sources and attracting business ClearCare screenshot: Applicant tracking ensures that adequate procedure and administration is taken to hire quality, qualified candidates ClearCare screenshot: Create custom dashboards for each role of the agency, leveraging visual charts and reports to monitor key information ClearCare screenshot: With re-admission management software built-in, hospital and re-admission tracking results can be shared with staff via custom reports ClearCare screenshot: The caregiver marketplace supports the finding of caregivers with a built-in database of local, qualified people ClearCare screenshot: The caregiver portal allows for shift updates to be administered in real time, providing online access to scheduling and GPS-enabled clock-in ClearCare screenshot: Access to the online caregiver portal offers shift details and the ability to consult care plans while in the field ClearCare screenshot: Applicant tracking system streamlines the hiring process, posting applicant links to website so caregivers can apply directly online

ClearCare Reviews

ClearCare Reviews

Overall rating
4,5
/
5
Excellent
173

Very good
42

Average
9

Poor
8

Terrible
6

Value for Money
4
Features
4,3
Ease of Use
4,6
Customer Support
4,4
90% recommended this app
Melanie U.

Love this system and it's always updating and getting better.


Kelli T.

Recruitment Review of Product


Mary M.

Large California Agency - WE DO NOT recommend ClearCare - Terrible Reporting/No Valuable...

We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. In retrospect, we regret the move. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality.

If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE!

Reasons:
1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. This is a simple solution, and is crippling for revenue tracking. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. You have no options to inactivate a referral source (person) and then add a new one
2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit.
3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on).
4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies
5) Onboarding - ANDRIA IS AWESOME. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend.


Jean-marc M.

Review of ClearCafre

Overall I am satisfied with Clearcare but if they keep having outages and do not compensate the user for the inconvenience then this will cause me to switch software in the future.


Bruce A.

Good, comprehensive tool, but support for all billing features lacking

I'm at a 6 out of 10, because the company doesn't seem to know, nor support all its features. They have a Community feature that allows for favorable billing for small community clients - but they can't quite seem to know how to operationalize the billing for that feature. I've called their billing department - and I have never, ever had anyone answer the phone over there. This is very different from other companies, and tech companies I've dealt with.

In my experience, their tech support is way more responsive, and is actually pretty good.


Melanie U.
Industry: Individual & Family Services
Company size: 201-500 Employees

Love this system and it's always updating and getting better.

Used Daily for 2+ years
Reviewed on 2018/05/25
Review Source: Capterra

Pros

There are too many features that I like about it. It's easy to use, easy to navigate through, easy to correct your mistakes. Positive changes are always being presented. I love the way it can keep track of time accruals to prevent overtime and the feature that helps find the perfect CAREGiver for open shifts.

Cons

If you have a new user or someone does not pay close attention when changing a shift, they may change every shift that was scheduled at the same time instead of just that specific shift.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kelli T.
Industry: Health, Wellness & Fitness
Company size: 201-500 Employees

Recruitment Review of Product

Used Daily for 2+ years
Reviewed on 2019/12/13
Review Source: Capterra

Pros

I enjoy being able to have full access to my clients, caregivers, admin staff profiles in one place. Along with the billing and payroll. We are able to use multiple reports for any project and we can even generate our own personal reports and save them to use the next time.

Cons

I have not had any issues with this program.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mary M.
Industry: Public Safety
Company size: 10 000+ Employees

Large California Agency - WE DO NOT recommend ClearCare - Terrible Reporting/No Valuable Revenue Tracking for Multiple Reps

Used Daily for 1-5 months
Reviewed on 2017/03/10
Review Source: SoftwareAdvice

We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. In retrospect, we regret the move. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality.

If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE!

Reasons:
1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. This is a simple solution, and is crippling for revenue tracking. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. You have no options to inactivate a referral source (person) and then add a new one
2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit.
3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on).
4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies
5) Onboarding - ANDRIA IS AWESOME. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend.

Pros

The staffing/scheduling module is awesome, but most are.

Cons

TERRIBLE reporting (especially marketing), restrictive customization (practically none), and just terrible customer service (outside of one gentleman and a lady, who was our onboarder).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Jean-marc M.
Industry: Hospital & Health Care
Company size: 51-200 Employees

Review of ClearCafre

Used Daily for 2+ years
Reviewed on 2020/02/20
Review Source: Capterra

Overall I am satisfied with Clearcare but if they keep having outages and do not compensate the user for the inconvenience then this will cause me to switch software in the future.

Pros

My business depends extensively on this software and we consider it our main business operating software. It is good that it is all web based so that our data which consists of clients and caregivers information is kept safe. You can access the system anywhere there is internet connection. Clearcare has excellent features and numerous reports to many to mention which can help you run your business effectively.

Cons

Clearcare is quite expensive. Also, recently we have had the system go down several times and for up to a couple of hours on one occasion which means that my office staff cannot conduct business as usual. It is especially frustrating when Clearcare keeps on apologizing but does not prorate the monthly bill for this huge inconvenience. I have complained to their management but they do not budge.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Bruce A.
Industry: Health, Wellness & Fitness
Company size: 51-200 Employees

Good, comprehensive tool, but support for all billing features lacking

Used Daily for 1+ year
Reviewed on 2020/02/22
Review Source: Capterra

I'm at a 6 out of 10, because the company doesn't seem to know, nor support all its features. They have a Community feature that allows for favorable billing for small community clients - but they can't quite seem to know how to operationalize the billing for that feature. I've called their billing department - and I have never, ever had anyone answer the phone over there. This is very different from other companies, and tech companies I've dealt with.

In my experience, their tech support is way more responsive, and is actually pretty good.

Pros

Comprehensive approach to our Home Care business. I like having everything in one place. The reminder and notifications options are fairly robust. Their Mobile app, is important, and works decently well.

Cons

The interfaces can be kludgy, and slow. Adding to the slowness have been once or twice/quarter sporadic outages that last 2-4 hours, or so.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

User recommendation
8,8/10
Based on 238 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

ClearCare Pricing

ClearCare Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Base rate is determined by the total number of active clients per month, with a number of packages available across Startup, Base, Platform and Franchise. Contact ClearCare for full details and a quote.

Base rate is determined by the total number of active clients per month, with a number of packages available across Startup, Base, Platform and Franchise. Contact ClearCare for full details and a quote.

Value for Money
4/5
Based on 238 user ratings
Compare value for money rating with alternatives
Compare with alternatives

ClearCare Features

ClearCare Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4,3/5
Based on 238 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for ClearCare

Additional information for ClearCare

Key features of ClearCare

  • Built-in caregiver safety program
  • Caregiver applicant tracking
  • Caregiver marketplace
  • Caregiver portal access
  • Custom background checks
  • Electronic Signature
  • Electronic Visit Verification (EVV) telephony
  • Electronic signature capture
  • GPS-enabled tracking
  • Home care billing and payroll
  • Home care marketing tools
  • Hospital & re-admission tracking
  • Integrated employment screening
  • Integrated payment processing
  • Medication Database
  • Patient Intake
  • Preferred partner management
  • Private Duty Home Care
  • Role-based dashboard reporting
  • Schedule Optimization
  • Scheduling
  • Shift scheduling reporting
  • Shift scheduling tools
  • Visual charting
  • Workers comp insurance

Benefits

  • ClearCare promises a complete, modular solution providing web-based features for managing business and caregiving service deployment for home healthcare agencies of all sizes.
  • Grow agency business with CRM support for centralizing community contacts and tracking referral sources or hospital readmissions, while accessing rich marketing tools for converting online leads.
  • Manage staffing more efficiently with the caregiver marketplace for sourcing suitable local candidates, leveraging applicant tracking tools to streamline the hiring process and conduct background screening.
  • Care delivery is assisted with an online caregiver portal for remote access to core shift support tools, while safety management tracks injury claims and integrated smart telephony logs visits or voice notes.
  • Operational modules include billing, invoicing and payroll compatible with Quickbooks, plus overtime tracking, ACA compliance tools and over 30 report types with dashboard-based visualizations.
  • ClearCare FAQs

    ClearCare FAQs

    Below are some frequently asked questions for ClearCare.

    Q. What type of pricing plans does ClearCare offer?

    ClearCare offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Base rate is determined by the total number of active clients per month, with a number of packages available across Startup, Base, Platform and Franchise. Contact ClearCare for full details and a quote.

    Q. What are the main features of ClearCare?

    ClearCare offers the following features:

    • Built-in caregiver safety program
    • Caregiver applicant tracking
    • Caregiver marketplace
    • Caregiver portal access
    • Custom background checks
    • Electronic Signature
    • Electronic Visit Verification (EVV) telephony
    • Electronic signature capture
    • GPS-enabled tracking
    • Home care billing and payroll
    • Home care marketing tools
    • Hospital & re-admission tracking
    • Integrated employment screening
    • Integrated payment processing
    • Medication Database
    • Patient Intake
    • Preferred partner management
    • Private Duty Home Care
    • Role-based dashboard reporting
    • Schedule Optimization
    • Scheduling
    • Shift scheduling reporting
    • Shift scheduling tools
    • Visual charting
    • Workers comp insurance

    Q. Who are the typical users of ClearCare?

    ClearCare has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does ClearCare support?

    ClearCare supports the following languages:

    English

    Q. What type of pricing plans does ClearCare offer?

    ClearCare has the following pricing plans:

    Subscription

    Q. Does ClearCare support mobile devices?

    We do not have any information about what devices ClearCare supports

    Q. What other apps does ClearCare integrate with?

    ClearCare integrates with the following applications:

    Hireology, Home Care Pulse, QuickBooks Online Advanced

    Q. What level of support does ClearCare offer?

    ClearCare offers the following support options:

    Online Support, Phone Support