Bookwhen

Bookwhen

Flexible online booking system for SMBs

4.8/5 (88 reviews)

Bookwhen Overview

Bookwhen is a flexible online booking system that offers SMBs a centralized and secure platform from which to organize classes, courses, workshops and events. Incorporating waiting lists, custom booking forms and a basket system for booking as well as discount codes and in-app support, Bookwhen aims to provide users with a simple and efficient online booking and scheduling solution.

With Bookwhen, users can create custom booking forms and schedule pages effectively, choosing from a range of field types including drop down lists and validation. To enhance the booking process, Bookwhen facilitates multiple ticket selection, multiple ticket type generation and waiting lists. Moreover, users can manage unique discount codes, determine user permissions, attach documents to events and send reminder emails.

Bookwhen supports eCommerce integration with PayPal, Stripe and WorldPay, thereby allowing customers to initiate online payments conveniently and securely. Besides this, Bookwhen promotes further integration with the Bookwhen Public API which serves to list events and take bookings productively. To improve the overall user experience, Bookwhen equips users with a mobile responsive design, a calendar feed and in-app support chat functionality.

Pricing

Starting from
€9,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Europe, United Kingdom

Supported Languages

Dutch, English, French, German, Spanish, Swedish

Bookwhen Reviews

Overall rating
4.8/5
100% positive reviews
72
Excellent
16
Very good
0
Average
0
Poor
0
Terrible
Kimberlee P.

BOOKING SYSTEM EXCELLENCE

Used Daily for 2+ years
Reviewed on 2017/01/16
Review Source: Capterra

I considered many different booking systems for my fitness business - but none of them offered the simplicity and user clarity that Bookwhen does. I can create recurring events with customer payment facilities attached easily, run detailed reports to understand booking trends, collect customer information for mail outs. Bookwhen even offers creativity to make the customer facing pages the same colours as my brand, upload my company logo, attachments, feature social media buttons etc.
Bookwhen's own features even prompt me to gear my business in new ways: various ticket types offer the ability to sell to the customer in various avenues, without over-complicating things. Even when I wanted to offer a commission-based element to my business that they didn't already support, I approached the team to see if they would code something specifically to support my business needs and together we made it happen. This sort of service is second to none.
The best part is that anytime I've ever needed support (which is a lot) I can use the instant chat feature, email and even call the support team to get approachable service and considered help.
Within 2 years using Bookwhen my business had grown from a sole trader to a large limited company - without such a fluid booking ability for my customers this would have never been possible.
The subscription price is competitive and the features and service are top notch, I fully recommend Bookwhen.

Pros

Its simple to understand, offers lots of features, its support team is always available.

Cons

Nothing.

Response from Bookwhen

Thanks for the review, Kim! It's been so exciting watching Bounce go from strength to strength with bookwhen - you're scaling so fast now! A great partnership where you've really helped us with innovation on the software. All the best for 2017!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Claire C.

The perfect fit

Used Daily for 2+ years
Reviewed on 2017/01/12
Review Source: Capterra

I spent months trying to find the perfect booking system to meet my needs. There were many good products on offer, but nothing that gave me what exactly what I was looking for...there was always a compromise somewhere. I then found Bookwhen and it was a perfect fit. It has revolutionized the way we operate our business. It is user-friendly, very easy to navigate both backends and for our guests and it has a great design/layout which matched the look and feel of our website. Bookwhen also offers quick and professional support whenever you need. I was able to share feedback, so when the new system was introduced with the new improvements, I felt that my feedback was taken into account and that we had grown together! It really is a fantastic booking system, our business is running at 100% occupancy and I feel that this is partly due to the ease of online bookings. We will be going into our 5th year with Bookwhen and I cannot recommend it highly enough.

Pros

Ease of use/very simple back end
User-friendly, clients find it easy to use and we have never had someone, not book due to the difficulty of the booking system.
Great design - Clean and neat
Does exactly what I need it to do
Excellent support

Cons

Nothing
I think it has more features than I am making full use of!

Response from Bookwhen

It's always great working with you Claire - 5 years and still going strong! Hopefully you have some room free at some point this summer so we can visit your beautiful retreat!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kelsey K.

Really flexible for a variety of businesses, useful for scheduling with different types of tickets

Used Daily for 2+ years
Reviewed on 2017/06/07
Review Source: Capterra

Super flexible. Schedule what you want, with the types of tickets you want, with the information you want without much fuss.

Pros

I like Bookwhen because I sought it out to deal with a client who runs a business that deals with pet transport adoptions. They coordinate a drive up from the south to New England every 2 weeks, and need to register all of the information about the animals (where they're going, their health records, etc) and also assure that each dog has an appropriately sized kennel on the van. It's a little confusing, but because of the nature of the business, it's really important that everything be done safely and efficiently. Bookwhen allows us to set up transports, register the dogs, and take down information not only on the rescue the dog is coming from but also their new home. I use Bookwhen for some other, routine businesses that need yoga classes or other things run, but ultimately what keeps me recommending them for scheduling is that Bookwhen works for complicated businesses who need to take in a lot of info from customers, customers need different "seats" (crate sizes) and sometimes other information at intake. Bookwhen allows for _all_ of it, which is the best possible scenario for us.

Response from Bookwhen

Thanks for the review, Kelsey. It's great to hear our flexibility was put to good use. I think this is one of the unique uses for the system we have! Here's to many more years of transporting pooches :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Claire D.

Amazing for Small Business Users

Used Daily for 1+ year
Reviewed on 2019/09/11
Review Source: Capterra

Pros

Bookwhen saves me so much time every single day!! It has completely taken away the headache from my booking procedures, it allows me to take prepayments, have class waiting lists, sends automatic reminders. All these things I personally used to do manually on pen and paper, through phone contact with each client. Now the bookings just roll in everyday with ease!
It is tremendous value for money, in fact it’s the only bill I see coming in every month that brings a smile to my face, knowing it’s money well invested.

Cons

There are some minor technicalities that occasionally crop up but the customer service response is so efficient that it doesn’t bother me. They also seem to be improving functionality constantly so if they notice something not working to a great standard you can be sure they will improve it soon!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Nicola H.

Brilliant Bookwhen!

Used Daily for 2+ years
Reviewed on 2017/06/14
Review Source: Capterra

Pros

Its easy to use from both our perspective and the customer facing side of things. We've been using Bookwhen for a couple of years and it has completely changed the way we do things. Attendance lists are easy to create quickly but also to download and manipulate to suit our needs. We love the way you can send links to whole public pages or just specific events. The event reminders are a great help in ensuring people arrive for events or get in touch to say they aren't coming. Customer service is brilliant. We rarely wait more than 5 minutes for a chat response. They listen to our feedback and it been great to be able to influence improvements for ourselves and for other users.

Cons

There are a couple of things we'd like Bookwhen to be capable of but they are fairly minor and the company have already promised to add them to their development plan so I'm pretty confident we'll see changes over the coming months.

Response from Bookwhen

Thanks for the amazing review, Nicola. Great to have a business such as yours on the system for many years - we couldn't do it without you! Yes - we always take feedback on board, keep it coming!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Bookwhen Pricing

Starting from
€9,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Lite: €9/month with 300 bookings/month, 1 admin user and 1 booking page.
Standard: €19/month with 800 bookings/month, 5 admin users and 3 booking pages.
Plus: €39/month with 1800 bookings/month, 10 admin users and 6 booking pages.
Gold: €69/month with 4000 bookings/month, 25 admin users and 15 booking pages.
Annual subscriptions receive a two-month discount.
Bookwhen also offers a free plan, with 150 bookings/month, 1 admin user and 1 booking page.

Bookwhen Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Automatic Reminders
  • Calendar Management
  • Custom Fields
  • Email Integration
  • Third Party Integration

  • Activity Tracking
  • CRM Integration
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Mobile Integration
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration

Additional information for Bookwhen

Key features of Bookwhen

  • Activity dashboard
  • Activity management
  • Application integration
  • Attendee management
  • Booking transfers
  • Calendar management
  • Calendar sync with Google
  • Commission management
  • Custom fields
  • Discount management
  • Email confirmation & reminders
  • Event calendar
  • Event scheduling
  • File attachment
  • Forms management
  • Mobile responsive design
  • Notifications
  • Offline payments
  • Online booking
  • Payment processing
  • Permission management
  • Registration management
  • Reservations management
  • Role-based permissions
  • Secure data storage
  • Self check-in
  • Third party integration
  • Ticket management
  • User access controls
  • Waiting list
  • eCommerce integration

Benefits

  • Bookwhen affords customers the flexibility to book multiple tickets in one booking session.

  • Users can create custom schedule pages, enabling users to list upcoming events or available slots simply and clearly.

  • Bookwhen supports online waiting lists, allowing users to manage available spaces and tickets effectively and fairly.

  • Bookwhen offers a responsive design, scaling successfully for use on mobiles and tablets.

  • Bookwhen facilitates online and offline payments, integrating easily with payment gateways such as PayPal, Stripe and WorldPay.

  • Bookwhen FAQs

    Below are some frequently asked questions for Bookwhen.

    Q. What type of pricing plans does Bookwhen offer?

    Bookwhen offers the following pricing plans:

    Starting from: €9,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Lite: €9/month with 300 bookings/month, 1 admin user and 1 booking page.
    Standard: €19/month with 800 bookings/month, 5 admin users and 3 booking pages.
    Plus: €39/month with 1800 bookings/month, 10 admin users and 6 booking pages.
    Gold: €69/month with 4000 bookings/month, 25 admin users and 15 booking pages.
    Annual subscriptions receive a two-month discount.
    Bookwhen also offers a free plan, with 150 bookings/month, 1 admin user and 1 booking page.

    Q. What are the main features of Bookwhen?

    Bookwhen offers the following features:

    • Activity dashboard
    • Activity management
    • Application integration
    • Attendee management
    • Booking transfers
    • Calendar management
    • Calendar sync with Google
    • Commission management
    • Custom fields
    • Discount management
    • Email confirmation & reminders
    • Event calendar
    • Event scheduling
    • File attachment
    • Forms management
    • Mobile responsive design
    • Notifications
    • Offline payments
    • Online booking
    • Payment processing
    • Permission management
    • Registration management
    • Reservations management
    • Role-based permissions
    • Secure data storage
    • Self check-in
    • Third party integration
    • Ticket management
    • User access controls
    • Waiting list
    • eCommerce integration

    Q. Who are the typical users of Bookwhen?

    Bookwhen has the following typical customers:

    Freelancers, Mid Size Business, Non Profit, Small Business

    Q. What languages does Bookwhen support?

    Bookwhen supports the following languages:

    Dutch, English, French, German, Spanish, Swedish

    Q. What type of pricing plans does Bookwhen offer?

    Bookwhen has the following pricing plans:

    Free, Subscription

    Q. Does Bookwhen support mobile devices?

    We do not have any information about what devices Bookwhen supports

    Q. What other apps does Bookwhen integrate with?

    Bookwhen integrates with the following applications:

    Google Analytics, PayPal, Stripe, Worldpay

    Q. What level of support does Bookwhen offer?

    Bookwhen offers the following support options:

    FAQs, Knowledge Base, Online Support