About Bookwhen

Bookwhen is a flexible online booking system that offers SMBs a centralized and secure platform from which to organize classes, courses, workshops and events. Incorporating waiting lists, custom booking forms and a basket system for booking as well as discount codes and in-app support, Bookwhen aims to provide users with a simple and efficient online booking and scheduling solution.

With Bookwhen, users can create custom booking forms and schedule pages effectively, choosing from a range of field types including drop down lists and validation. To enhance the booking process, Bookwhen facilitates multiple ticket selection, multiple ticket type generation and waiting lists. Moreover, users can manage unique discount codes, determine user permissions, attach documents to events and send reminder emails.

Bookwhen supports eCommerce integration with PayPal, Stripe and WorldPay, thereby allowing customers to initiate online payments conveniently and securely. Besides this, Bookwhen promotes further integration with the Bookwhen Public API which serves to list events and take bookings productively. To improve the overall user experience, Bookwhen equips users with a mobile responsive design, a calendar feed and in-app support chat functionality.


Key benefits of Bookwhen

  • Bookwhen affords customers the flexibility to book multiple tickets in one booking session.

  • Users can create custom schedule pages, enabling users to list upcoming events or available slots simply and clearly.

  • Bookwhen supports online waiting lists, allowing users to manage available spaces and tickets effectively and fairly.

  • Bookwhen offers a responsive design, scaling successfully for use on mobiles and tablets.

  • Bookwhen facilitates online and offline payments, integrating easily with payment gateways such as PayPal, Stripe and WorldPay.

  • Images

    Bookwhen Software - Access single event pages
    Bookwhen Software - View event details on mobile or tablet devices
    Bookwhen Software - Attach documents and details to public schedule pages
    Bookwhen Software - Offer discounts or promotions
    Bookwhen Software - Book multiple classes
    View 5 more
    Bookwhen Software - Access single event pages
    Bookwhen Software - View event details on mobile or tablet devices
    Bookwhen Software - Attach documents and details to public schedule pages
    Bookwhen Software - Offer discounts or promotions
    Bookwhen Software - Book multiple classes

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    4,9 (176)
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    Starting Price

    US$15,00
    month
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    Pricing Options

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    Integrations

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    Ease of Use

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    Reviews

    Overall rating

    4,9 /5
    (176)
    Value for Money
    4,8/5
    Features
    4,6/5
    Ease of Use
    4,7/5
    Customer Support
    4,9/5

    Already have Bookwhen?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 176
    Elizabeth Anne
    Elizabeth Anne
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Just what I needed for my jewellery classes

    Reviewed on 2018/07/07

    Pros

    Easy to use for both administrators and customers. Really like that you can set up repeating events with ease. This software has made my bookings a breeze. Great customer service too.

    Cons

    I don't think there's much I don't like about bookwhen. It ticks all the boxes for my business needs.

    Response from Bookwhen

    Thanks for the great review Elizabeth Anne, and for being such a committed long term customer :) Here's to many more years of jewellery classes!

    Jo
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Bookwhen is the best customer service I've ever experienced

    Reviewed on 2022/07/19

    My website looks organised and attractive due to the Bookwhen layout and I have become better at...

    My website looks organised and attractive due to the Bookwhen layout and I have become better at getting back to clients quickly as I can look up information for them on their bookings by accessing Bookwhen from my computer or mobile

    Pros

    The integration with my existing business processes was easy. Finding your way around the software is mostly instinctual but for the times when it isn't there are very well written guides and Monday to Friday there are a team of experts that can help you.

    I love having everything in one place. My registers, customer information, booking information, waiting lists, fitness tips, what to bring, directions, disclaimers, terms and conditions etc etc. It's helped me become an organised person and deliver a better service.

    Cons

    When I am running courses I often run the majority of events as Zoom classes and the others as video classes. I wish I could set this up so that customers can instantly see which ones will be which but as soon as I select Zoom or Youtube it was make all the events one or the other. In the course description I get round this by stating that some of the events will be soon and some will be video classes.

    Bradley
    Bradley
    Overall rating
    • Industry: Sports
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Helped for a good period of time

    Reviewed on 2018/11/27

    Pros

    Simple and works well on a laptop and mobile devices.

    Cons

    Was promised a lot, most membership options however after waiting and being assured it was "one the way" never happened despite promises. Had to move elsewhere.

    Response from Bookwhen

    Hi Bradley! Thank you for taking the time to review Bookwhen, we really appreciate your feedback and are always looking at where we can improve, with memberships being one of those areas! Memberships are a big priority for Bookwhen in 2019 and we're committed to delivering them then. Jenny

    Wendy
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Fantastic Customer Support

    Reviewed on 2020/05/04

    I started using Bookwhen to schedule and administer Pilates, where clients must pay in advance for...

    I started using Bookwhen to schedule and administer Pilates, where clients must pay in advance for class, and which I keep to a limited number of participants. Bookwhen has been really powerful for me in lockdown - the integration with Zoom and YouTube has just made the logistics and admin for live stream and videoed fitness classes: I can offer my clients bundles of classes through different channels that I wouldn't be able to do otherwise.

    Pros

    Very intuitive; lots of guidance and advice available, and the Customer Service is so prompt and helpful. I use it for booking/payment of Fitness classes and it feels much more professional than manually administering customer contact. I love the automated email reminders. Overall, it is so easy to set up. And the monthly fee is scalable, so I started off with a free trial, and then the most basic offer, and have moved up as I have learned what more the software can offer.

    Cons

    The way that customers book - the steps involved in selecting each session individually - is the only thing I can think of. And none of my customers have complained, so this is being really picky!

    Alternatives Considered

    Eventbrite

    Response from Bookwhen

    That's great to hear you found us professional and intuitive! Thanks Wendy! Jen

    Kimberlee
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    BOOKING SYSTEM EXCELLENCE

    Reviewed on 2017/01/16

    I considered many different booking systems for my fitness business - but none of them offered the...

    I considered many different booking systems for my fitness business - but none of them offered the simplicity and user clarity that Bookwhen does. I can create recurring events with customer payment facilities attached easily, run detailed reports to understand booking trends, collect customer information for mail outs. Bookwhen even offers creativity to make the customer facing pages the same colours as my brand, upload my company logo, attachments, feature social media buttons etc.
    Bookwhen's own features even prompt me to gear my business in new ways: various ticket types offer the ability to sell to the customer in various avenues, without over-complicating things. Even when I wanted to offer a commission-based element to my business that they didn't already support, I approached the team to see if they would code something specifically to support my business needs and together we made it happen. This sort of service is second to none.
    The best part is that anytime I've ever needed support (which is a lot) I can use the instant chat feature, email and even call the support team to get approachable service and considered help.
    Within 2 years using Bookwhen my business had grown from a sole trader to a large limited company - without such a fluid booking ability for my customers this would have never been possible.
    The subscription price is competitive and the features and service are top notch, I fully recommend Bookwhen.

    Pros

    Its simple to understand, offers lots of features, its support team is always available.

    Cons

    Nothing.

    Response from Bookwhen

    Thanks for the review, Kim! It's been so exciting watching Bounce go from strength to strength with bookwhen - you're scaling so fast now! A great partnership where you've really helped us with innovation on the software. All the best for 2017!

    Showing 5 reviews of 176 Read all reviews

    Bookwhen FAQs

    Below are some frequently asked questions for Bookwhen.

    Bookwhen offers the following pricing plans:

    • Starting from: US$15,00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Lite: €9/month with 300 bookings/month, 1 admin user and 1 booking page. Standard: €19/month with 800 bookings/month, 5 admin users and 3 booking pages. Plus: €39/month with 1800 bookings/month, 10 admin users and 6 booking pages. Gold: €69/month with 4000 bookings/month, 25 admin users and 15 booking pages. Annual subscriptions receive a two-month discount. Bookwhen also offers a free plan, with 150 bookings/month, 1 admin user and 1 booking page.

    Bookwhen has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Bookwhen supports the following languages:

    Dutch, English, French, German, Hungarian, Italian, Polish, Spanish, Swedish

    Bookwhen supports the following devices:

    Bookwhen integrates with the following applications:

    Google Analytics 360, PayPal, Stripe, Worldpay

    Bookwhen offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

    Related categories

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