Bookwhen
About Bookwhen
Bookwhen is a flexible online booking system that offers SMBs a centralized and secure platform from which to organize classes, courses, workshops and events. Incorporating waiting lists, custom booking forms and a basket system for booking as well as discount codes and in-app support, Bookwhen aims to provide users with a simple and efficient online booking and scheduling solution.
With Bookwhen, users can create custom booking forms and schedule pages effectively, choosing from a range of field types including drop down lists and validation. To enhance the booking process, Bookwhen facilitates multiple ticket selection, multiple ticket type generation and waiting lists. Moreover, users can manage unique discount codes, determine user permissions, attach documents to events and send reminder emails.
Bookwhen supports eCommerce integration with PayPal, Stripe and WorldPay, thereby allowing customers to initiate online payments conveniently and securely. Besides this, Bookwhen promotes further integration with the Bookwhen Public API which serves to list events and take bookings productively. To improve the overall user experience, Bookwhen equips users with a mobile responsive design, a calendar feed and in-app support chat functionality.
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Reviews
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- Industry: Telecommunications
- Used Daily for 1+ year
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- Value for Money
- Ease of Use
- Customer Support
Best point of sale for educational programs.
Reviewed on 2018/05/15
Pros
Ease of use, user interface, fees, notifications, registration forms, discounting, customer service, payment interface
Cons
Filtering events. It is difficult to create a link to filter to only a specific category of events. A lot of learnings on URLs needed.
Response from Bookwhen
Thanks for taking the time to provide your feedback, James! We agree that a proper interface for filtering on events would be a good addition. However, we think the ability to use Markdown to create very customisable options/layouts for filtering is a good substitute in the meantime. We appreciate some of this can feel a bit advanced, so if our help articles aren't enough then we're always here to help you with the code!
Thanks very much for using the system :)
Cheers, Bookwhen
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Bookwhen Feedback & Review
Reviewed on 2024/06/10
Overall, Bookwhen definitely simplifies our booking process. I like that there are knowledge base...
Overall, Bookwhen definitely simplifies our booking process. I like that there are knowledge base to help us get the most out of the system. In terms of cost, the Lite plan definitely provides a good value, especially for small sized businesses like us.
Pros
I really like the fact that it can be sync with Google calendar to ensure that our bookings are incorporated with current schedules without any hiccups. The initial setup is very straightforward and I really appreciate the responsiveness and helpfulness of the support team.
Cons
I would say that having a wide range of features can be a little overwhelming for some users, especially for a company like us with just simple booking needs.
- Industry: Sports
- Company size: 51–200 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Helped for a good period of time
Reviewed on 2018/11/27
Pros
Simple and works well on a laptop and mobile devices.
Cons
Was promised a lot, most membership options however after waiting and being assured it was "one the way" never happened despite promises. Had to move elsewhere.
Response from Bookwhen
Hi Bradley! Thank you for taking the time to review Bookwhen, we really appreciate your feedback and are always looking at where we can improve, with memberships being one of those areas! Memberships are a big priority for Bookwhen in 2019 and we're committed to delivering them then. Jenny
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Super easy to set up and use and my students find it easy too.
Reviewed on 2018/05/15
Reduced administration time, fewer cancellations
Reduced administration time, fewer cancellations
Pros
The software was really easy to set up and start using. The online help was superb and really quick. Since using the software I have saved a lot of time on administration, feel more organised and my students also like it and find it easy to use.
Cons
I have been using the software for almost a year and cannot think of any cons apart from I had some trouble finding my fees charged by Stripe, but that was nothing to do with Bookwhen.
Response from Bookwhen
Wow, this review made our day!! Thanks for the love, smiles all round at the office :) Glad to hear we've saved you lots of admin time. Thanks for using the system.
If you ever have any questions about Stripe then I'd recommend getting in touch with their support. They're very helpful and responsive!
Namaste, Bookwhen.
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support
Just what I needed for my jewellery classes
Reviewed on 2018/07/07
Pros
Easy to use for both administrators and customers. Really like that you can set up repeating events with ease. This software has made my bookings a breeze. Great customer service too.
Cons
I don't think there's much I don't like about bookwhen. It ticks all the boxes for my business needs.
Response from Bookwhen
Thanks for the great review Elizabeth Anne, and for being such a committed long term customer :) Here's to many more years of jewellery classes!
Bookwhen FAQs
Below are some frequently asked questions for Bookwhen.Q. What type of pricing plans does Bookwhen offer?
Bookwhen offers the following pricing plans:
- Starting from: US$15.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Lite: €9/month with 300 bookings/month, 1 admin user and 1 booking page. Standard: €19/month with 800 bookings/month, 5 admin users and 3 booking pages. Plus: €39/month with 1800 bookings/month, 10 admin users and 6 booking pages. Gold: €69/month with 4000 bookings/month, 25 admin users and 15 booking pages. Annual subscriptions receive a two-month discount. Bookwhen also offers a free plan, with 150 bookings/month, 1 admin user and 1 booking page.
Q. Who are the typical users of Bookwhen?
Bookwhen has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Bookwhen support?
Bookwhen supports the following languages:
Dutch, English, French, German, Hungarian, Italian, Polish, Spanish, Swedish
Q. Does Bookwhen support mobile devices?
Bookwhen supports the following devices:
Q. What other apps does Bookwhen integrate with?
Bookwhen integrates with the following applications:
Google Analytics 360, PayPal, Stripe, Worldpay for Enterprise
Q. What level of support does Bookwhen offer?
Bookwhen offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
Related categories
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