WeCounsel

Wecounsel is a reliable telehealth platform which allows me to see clients conveniently all over my state! I can access people who would otherwise not have the means to make it into a mental health session due to physical and/or geographical obstacles.

Fairly sufficient but room for growth

It wasn't the worst software I've tried, but definitely not the best. My biggest problem was the forms not working--once this was an issue for over a month, and cost me business and likely impacted trust with a referral source. Support was always nice and provided refunds when there were issues on their end for extended periods of time, but I just needed a reliable product. They weren't always good about updating on fixes but responded quickly when I would check in. Appointment reminders would often direct providers and clients to other sites, which was an ongoing issues still happening when I left. WeCounsel does offer some referral opportunities, which is a feature not a lot of competitors offer. However, the reimbursement rate for these is very low and I wasn't able to opt in for that reason. The video quality was typically decent, but not as crisp as other systems. I requested phone calls to discuss some ongoing issues but never got one...I did receive a call from them after I had left the platform, though. I kept my account for a little over a year due to the hassle of switching clients and records over, but after being invited to test competitors, I had to switch. There are too many other platforms that offer more for nearly half the price.

WeCounsel is a very easy-to-use platform for HIPAA compliant video conferencing, scheduling, messaging, and documentation. I love that everything is in one place.

Despite having detailed instructions on how to use the video feature, clients still have struggled to get their video up and running on the first session.

Some of their tech support agents are incredibly helpful and professional, while I noticed some others struggle to maintain a professional demeanor, telling me about trouble they are having with other users, and expressing outward confusion and frustration in problem solving issues, rather than confidence and putting me at ease.

I also wish there was a toll free number you could call in the moment if you are experiencing technical issues. Especially when you have sessions scheduled and you waste 15-30 minutes trying to help your client set up their camera, it can be really annoying to "request a call" and have to wait 24 hours to hear back.

It would be great to be able to sync the calendar with other calendars but it's still easy to use the calendar feature directly on the site.

Overall, I highly recommend using this platform. It's very easy to navigate, upload counseling notes, and even create templates right on the site. They are very responsive to questions and helpful when you need something.

WeCounsel has a foundation that is excellent. The weaknesses are in the price and technical ease. In theory, it is more fair to charge per usage rather than a monthly fee, or at least have that as an option. The clients very often have difficulty navigating the technology, which can be discouraging. It would be nice to be able to play videos from the Internet to clients during sessions on WeCounsel or have access to a whiteboard or something.