Commusoft
All-in-one business software for field service companies
4,7 /5 (143 reviews) Write a Review!Commusoft Overview
What is Commusoft?
Commusoft is an all-in-one work order management software designed for the field service industry. We help businesses manage jobs, quotations, technicians complex schedules, PPM, Inventory management, invoicing, and customer communications, plus integrates with accounting and payment solutions.
Commusoft lets users store and manage customer contacts, including their assets details such as make, model, serial number, and more. Users can set up automatic reminder emails, SMS messages, and letters to be sent whenever a service is due. Track work orders that have been completed and easily keep customers up to date. Quotations can be quickly created and sent to clients, detailing the work that needs to be done along with costs, required spare parts and a final price.
Users are able to manage all types of work orders, large or small, as well as track all technicians visits along with job status, parts used, and any remedial work required.Technicians can efficiently access all information while on the go or on site via their mobile or tablet. Scheduling features include a drag and drop schedules for efficient rearranging, whenever necessary. All data is synced in real time, keeping owners, managers and technicians up to speed on every work orders.
Commusoft enables users to complete a range of checklists, notices, and sheets while on site, as well as capture signatures electronically. Users can create custom invoices via the desktop, mobile phone or tablet and send them directly to the customer’s email inbox. Visual reports and charts provide users with business performance, revenue and expenditure at a glance.
Commusoft Overview
Pricing
Pricing options
All-in-One: $59 per license, per month.
Customer Journey: $75 per license, per month.
Field Automation: $129 per license, per month.
Commusoft Features
Media
Commusoft Reviews
Commusoft Reviews
Reliable, advanced, bespoke software that I genuinely couldn't run my business without.
Review from a plumbing company
Excellent, Once it’s all set up which does take a little time it makes us so efficient.
Experience with commusoft
When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.
Great software but if you leave your stuffed
Very helpful at the start but if you leave then not interested. Would never put all my customer information to another IT company without doing my own customer database. Thanks for nothing Commusoft!!!
Commusoft for Minor Works
Overall I find Commusoft pretty user friendly, but then I have been using it for four years and like anything, the more you use it the easier it becomes.
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Reliable, advanced, bespoke software that I genuinely couldn't run my business without.
Pros
Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.
Review from a plumbing company
Excellent, Once it’s all set up which does take a little time it makes us so efficient.
Pros
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software
Cons
Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.
Experience with commusoft
When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.
Pros
Customer data base, quick to find out what you have done at a property,
Cons
need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using
Response from Commusoft
Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system.
We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details.
I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email [email protected] who will be happy to help.
As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.
Great software but if you leave your stuffed
Very helpful at the start but if you leave then not interested. Would never put all my customer information to another IT company without doing my own customer database. Thanks for nothing Commusoft!!!
Pros
The software has lots of great features and once you have got used to the menus and features and can improve productivity. As a small business with 1 employee passing and updating the engineers jobs was good and planning the jobs ahead was great. I had QuickBooks linked to the Commusoft
Cons
Unfortunately when the Commusoft was linked to my QuickBooks it somehow doubled every customer in QuickBooks, Commusoft rectified but I still have a load of deleted customers even now. Also response to software issues was slow if your not on the premium service plan. As a small business I unfortunately lost my engineer and was operating as a sole trader but Commusoft would not reduce the charge for one user and so had to pay for 2 users. Upon deciding this wasn’t cost effective we left Commusoft and all databases deleted and some data files sent to us in computer data but no real information on customers that was stored with Commusoft. I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
Commusoft for Minor Works
Overall I find Commusoft pretty user friendly, but then I have been using it for four years and like anything, the more you use it the easier it becomes.
Pros
Once you know how to use it Commusoft is easy to work with on a daily basis and quite intuitive
I don't think we could run the Minor Works department without this software - the job histories and the notes section have been invaluable. The engineers generally have no problem using the mobile software
Commusoft are very open to suggestions for improving any areas/features that don't work for your business if they can and they are very quick to respond to any queries either by e-mail or on the phone
Cons
I miss being able to merge properties, as you could on the old Commusoft - sometimes a tenant gets set up as a customer instead of a work address under the estate agent - so being able to merge was useful for correcting this.
On some of the reports you can open the job from the report but then on some others you can't
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Commusoft Pricing
Commusoft Pricing
All-in-One: $59 per license, per month.
Customer Journey: $75 per license, per month.
Field Automation: $129 per license, per month.
All-in-One: $59 per license, per month.
Customer Journey: $75 per license, per month.
Field Automation: $129 per license, per month.
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Commusoft Features
Commusoft Features
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Categories
Categories
Additional information for Commusoft
Additional information for Commusoft
Key features of Commusoft
- Accept online payment with our payment gateway integrations.
- Access in-depth business data and reporting,
- Accounting software integration
- Add suppliers, raise POs, pay invoices and more.
- Additional works
- Appliances management
- Audits
- Backup to Dropbox or Google Drive automatically.
- Billing & invoicing
- Build custom reports based on a variety of business data.
- Communication logs
- Create detailed invoices and email to customers.
- Custom certificates
- Customer database
- Easily track a job's status across devices.
- Electrical & gas certificates
- Electrical certificates
- Encryption of sensitive data at rest
- Estimates
- Gas certificates
- Get sign off from customers via your smart device.
- Integrate to popular business and communication integrations
- Intuitive drag-and-drop scheduling,
- Invoicing and payment tracking
- Job costing
- Keep a log of all communications with your customers.
- Keep track of all your customers.
- Keep track of everything going on with a job in one system.
- Keep up to date with real-time notifications.
- Know exactly what work was carried out in the past.
- Manage estimates, invoices, and payments.
- Mobile app management software
- Office tasks
- Oil certificates
- Our apps work offline, and re-sync when signal returns.
- Parts management
- Planning calendar
- Popular integrations such as QuickBooks, Xero, and Sage.
- Powerful search tool finds exactly what you are looking for.
- Preventive maintenance
- Purchase orders
- Purchasing
- Raise POs straight from the job site.
- Real-time data sync across devices
- Real-time vehicle tracking
- Recall management
- See every action a user has taken.
- Service history tracking
- Service reminders
- Service reporting
- Supplier database management
- Supplier invoicing and payment tracking
- Sync between all users and devices in real time.
- Technician management
- Track associated job costs, including travel, parts, labour.
- Track employees with real-time vehicle tracking,
- Track users' time on site and traveling.
- User management
- Work order management
Benefits
Commusoft FAQs
Commusoft FAQs
Below are some frequently asked questions for Commusoft.
Q. What type of pricing plans does Commusoft offer?
Commusoft offers the following pricing plans:
Starting from: US$59,00/month
Pricing model: Subscription
Free Trial: Available
All-in-One: $59 per license, per month. Customer Journey: $75 per license, per month. Field Automation: $129 per license, per month.
Q. What are the main features of Commusoft?
Commusoft offers the following features:
- Accept online payment with our payment gateway integrations.
- Access in-depth business data and reporting,
- Accounting software integration
- Add suppliers, raise POs, pay invoices and more.
- Additional works
- Appliances management
- Audits
- Backup to Dropbox or Google Drive automatically.
- Billing & invoicing
- Build custom reports based on a variety of business data.
- Communication logs
- Create detailed invoices and email to customers.
- Custom certificates
- Customer database
- Easily track a job's status across devices.
- Electrical & gas certificates
- Electrical certificates
- Encryption of sensitive data at rest
- Estimates
- Gas certificates
- Get sign off from customers via your smart device.
- Integrate to popular business and communication integrations
- Intuitive drag-and-drop scheduling,
- Invoicing and payment tracking
- Job costing
- Keep a log of all communications with your customers.
- Keep track of all your customers.
- Keep track of everything going on with a job in one system.
- Keep up to date with real-time notifications.
- Know exactly what work was carried out in the past.
- Manage estimates, invoices, and payments.
- Mobile app management software
- Office tasks
- Oil certificates
- Our apps work offline, and re-sync when signal returns.
- Parts management
- Planning calendar
- Popular integrations such as QuickBooks, Xero, and Sage.
- Powerful search tool finds exactly what you are looking for.
- Preventive maintenance
- Purchase orders
- Purchasing
- Raise POs straight from the job site.
- Real-time data sync across devices
- Real-time vehicle tracking
- Recall management
- See every action a user has taken.
- Service history tracking
- Service reminders
- Service reporting
- Supplier database management
- Supplier invoicing and payment tracking
- Sync between all users and devices in real time.
- Technician management
- Track associated job costs, including travel, parts, labour.
- Track employees with real-time vehicle tracking,
- Track users' time on site and traveling.
- User management
- Work order management
Q. Who are the typical users of Commusoft?
Commusoft has the following typical customers:
Small Business, Mid Size Business
Q. What languages does Commusoft support?
Commusoft supports the following languages:
English
Q. What type of pricing plans does Commusoft offer?
Commusoft has the following pricing plans:
Subscription
Q. Does Commusoft support mobile devices?
Commusoft supports the following devices:
Android, iPhone, iPad
Q. What other apps does Commusoft integrate with?
Commusoft integrates with the following applications:
Clear Books Accounting, Dropbox Business, Google Calendar, Mailchimp, Microsoft Outlook, QuickBooks Online, Stripe, Xero, Zapier
Q. What level of support does Commusoft offer?
Commusoft offers the following support options:
Online Support, Phone Support, FAQs, Video Tutorials, Knowledge Base
