Commusoft
All-in-one business software for field service companies
4,7 /5 (147 reviews) Write a Review!Commusoft Overview
What is Commusoft?
Commusoft is an all-in-one work order management software designed for the field service industry. We help businesses manage jobs, quotations, technicians complex schedules, PPM, Inventory management, invoicing, and customer communications, plus integrates with accounting and payment solutions.
Commusoft lets users store and manage customer contacts, including their assets details such as make, model, serial number, and more. Users can set up automatic reminder emails, SMS messages, and letters to be sent whenever a service is due. Track work orders that have been completed and easily keep customers up to date. Quotations can be quickly created and sent to clients, detailing the work that needs to be done along with costs, required spare parts and a final price.
Users are able to manage all types of work orders, large or small, as well as track all technicians visits along with job status, parts used, and any remedial work required.Technicians can efficiently access all information while on the go or on site via their mobile or tablet. Scheduling features include a drag and drop schedules for efficient rearranging, whenever necessary. All data is synced in real time, keeping owners, managers and technicians up to speed on every work orders.
Commusoft enables users to complete a range of checklists, notices, and sheets while on site, as well as capture signatures electronically. Users can create custom invoices via the desktop, mobile phone or tablet and send them directly to the customer’s email inbox. Visual reports and charts provide users with business performance, revenue and expenditure at a glance.
Commusoft Overview
Pricing
Pricing options
All-in-One: $59 per license, per month.
Customer Journey: $75 per license, per month.
Field Automation: $129 per license, per month.
Commusoft Features
Media
Commusoft Reviews
Commusoft Reviews
Reliable, advanced, bespoke software that I genuinely couldn't run my business without.
Review from a plumbing company
Excellent, Once it’s all set up which does take a little time it makes us so efficient.
Experience with commusoft
When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.
Happy Commusoft Customer
My experience of using Commusoft has been a very positive one.
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Reliable, advanced, bespoke software that I genuinely couldn't run my business without.
Pros
Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.
Review from a plumbing company
Excellent, Once it’s all set up which does take a little time it makes us so efficient.
Pros
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software
Cons
Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.
Excellent Customer Management Tool
Pros
Although Commusoft has been used by our company for a few years, I have only used it in the last 4 months. I find the software very intuitive. If I struggle to find out if something can or can't be done my first point of contact is the help section. This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.
If the help section doesn't give me what I need the Commusoft team are only ever an email away. Their response times are usually within a couple of hours. If you have a bespoke request they are more than happy to work with you to implement this.
Would highly recommend this package to anyone in this line of business.
Cons
I haven't worked with it long enough to come across anything I don't like about the software yet.
Experience with commusoft
When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.
Pros
Customer data base, quick to find out what you have done at a property,
Cons
need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using
Response from Commusoft
Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system.
We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details.
I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email [email protected] who will be happy to help.
As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.
Happy Commusoft Customer
My experience of using Commusoft has been a very positive one.
Pros
Commusoft is very easy to use and it meets our current business needs. We have been using this system for a number of years now and would highly recommend it to others.
Commusoft offer great support and always get back to me within a day and then follow up to make sure that everything has been resolved.
Commusoft continues to be developed and improved upon which is also a positive.
Cons
I have no issues at all. The software does everything that I need it to do.
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Commusoft Pricing
Commusoft Pricing
All-in-One: $59 per license, per month.
Customer Journey: $75 per license, per month.
Field Automation: $129 per license, per month.
All-in-One: $59 per license, per month.
Customer Journey: $75 per license, per month.
Field Automation: $129 per license, per month.
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Commusoft Features
Commusoft Features
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Categories
Categories
Additional information for Commusoft
Additional information for Commusoft
Key features of Commusoft
- Accept online payment with our payment gateway integrations.
- Access in-depth business data and reporting,
- Accounting software integration
- Add suppliers, raise POs, pay invoices and more.
- Additional works
- Appliances management
- Audits
- Backup to Dropbox or Google Drive automatically.
- Billing & invoicing
- Build custom reports based on a variety of business data.
- Communication logs
- Create detailed invoices and email to customers.
- Custom certificates
- Customer database
- Easily track a job's status across devices.
- Electrical & gas certificates
- Electrical certificates
- Encryption of sensitive data at rest
- Estimates
- Gas certificates
- Get sign off from customers via your smart device.
- Integrate to popular business and communication integrations
- Intuitive drag-and-drop scheduling,
- Invoicing and payment tracking
- Job costing
- Keep a log of all communications with your customers.
- Keep track of all your customers.
- Keep track of everything going on with a job in one system.
- Keep up to date with real-time notifications.
- Know exactly what work was carried out in the past.
- Manage estimates, invoices, and payments.
- Mobile app management software
- Office tasks
- Oil certificates
- Our apps work offline, and re-sync when signal returns.
- Parts management
- Planning calendar
- Popular integrations such as QuickBooks, Xero, and Sage.
- Powerful search tool finds exactly what you are looking for.
- Preventive maintenance
- Purchase orders
- Purchasing
- Raise POs straight from the job site.
- Real-time data sync across devices
- Real-time vehicle tracking
- Recall management
- See every action a user has taken.
- Service history tracking
- Service reminders
- Service reporting
- Supplier database management
- Supplier invoicing and payment tracking
- Sync between all users and devices in real time.
- Technician management
- Track associated job costs, including travel, parts, labour.
- Track employees with real-time vehicle tracking,
- Track users' time on site and traveling.
- User management
- Work order management
Benefits
Commusoft FAQs
Commusoft FAQs
Below are some frequently asked questions for Commusoft.
Q. What type of pricing plans does Commusoft offer?
Commusoft offers the following pricing plans:
Starting from: US$59,00/month
Pricing model: Subscription
Free Trial: Available
All-in-One: $59 per license, per month. Customer Journey: $75 per license, per month. Field Automation: $129 per license, per month.
Q. What are the main features of Commusoft?
Commusoft offers the following features:
- Accept online payment with our payment gateway integrations.
- Access in-depth business data and reporting,
- Accounting software integration
- Add suppliers, raise POs, pay invoices and more.
- Additional works
- Appliances management
- Audits
- Backup to Dropbox or Google Drive automatically.
- Billing & invoicing
- Build custom reports based on a variety of business data.
- Communication logs
- Create detailed invoices and email to customers.
- Custom certificates
- Customer database
- Easily track a job's status across devices.
- Electrical & gas certificates
- Electrical certificates
- Encryption of sensitive data at rest
- Estimates
- Gas certificates
- Get sign off from customers via your smart device.
- Integrate to popular business and communication integrations
- Intuitive drag-and-drop scheduling,
- Invoicing and payment tracking
- Job costing
- Keep a log of all communications with your customers.
- Keep track of all your customers.
- Keep track of everything going on with a job in one system.
- Keep up to date with real-time notifications.
- Know exactly what work was carried out in the past.
- Manage estimates, invoices, and payments.
- Mobile app management software
- Office tasks
- Oil certificates
- Our apps work offline, and re-sync when signal returns.
- Parts management
- Planning calendar
- Popular integrations such as QuickBooks, Xero, and Sage.
- Powerful search tool finds exactly what you are looking for.
- Preventive maintenance
- Purchase orders
- Purchasing
- Raise POs straight from the job site.
- Real-time data sync across devices
- Real-time vehicle tracking
- Recall management
- See every action a user has taken.
- Service history tracking
- Service reminders
- Service reporting
- Supplier database management
- Supplier invoicing and payment tracking
- Sync between all users and devices in real time.
- Technician management
- Track associated job costs, including travel, parts, labour.
- Track employees with real-time vehicle tracking,
- Track users' time on site and traveling.
- User management
- Work order management
Q. Who are the typical users of Commusoft?
Commusoft has the following typical customers:
Small Business, Mid Size Business
Q. What languages does Commusoft support?
Commusoft supports the following languages:
English
Q. Does Commusoft support mobile devices?
Commusoft supports the following devices:
Android, iPhone, iPad
Q. What other apps does Commusoft integrate with?
Commusoft integrates with the following applications:
Clear Books Accounting, Dropbox Business, Gmail, Google Calendar, Mailchimp, Microsoft Outlook, QuickBooks Online, Stripe, Xero, Zapier
Q. What level of support does Commusoft offer?
Commusoft offers the following support options:
Online Support, Phone Support, FAQs, Video Tutorials, Knowledge Base
