
About Commusoft
Commusoft is an all-in-one work order management software designed for the field service industry. We help businesses manage jobs, quotations, technicians complex schedules, PPM, Inventory management, invoicing, and customer communications, plus integrates with accounting and payment solutions.
Commusoft lets users store and manage customer contacts, including their assets details such as make, model, serial number, and more. Users can set up automatic reminder emails, SMS messages, and letters to be sent whenever a service is due. Track work orders that have been completed and easily keep customers up to date. Quotations can be quickly created and sent to clients, detailing the work that needs to be done along with costs, required spare parts and a final price.
Users are able to manage all types of work orders, large or small, as well as track all technicians visits along with job status, parts used, and any remedial work required.Technicians can efficiently access all information while on the go or on site via their mobile or tablet. Scheduling features include a drag and drop schedules for efficient rearranging, whenever necessary. All data is synced in real time, keeping owners, managers and technicians up to speed on every work orders.
Commusoft enables users to complete a range of checklists, notices, and sheets while on site, as well as capture signatures electronically. Users can create custom invoices via the desktop, mobile phone or tablet and send them directly to the customer’s email inbox. Visual reports and charts provide users with business performance, revenue and expenditure at a glance.
Pricing starting from:
US$59,00/month
- Free Trial
- Subscription
Key benefits of Commusoft
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$59,00/month
- Free Trial
- Subscription
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Features
Total features of Commusoft: 166
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Administrative Reporting
- Alerts/Notifications
- Appointment Scheduling
- Asset Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Scheduling
- Automatic Backup
- Barcode / Ticket Scanning
- Billing & Invoicing
- Booking Management
- Built-In Database
- CRM
- Calendar Management
- Certification & Licensing
- Change Order Management
- Client Portal
- Commercial
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Compliance Management
- Contact Database
- Contract/License Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Management
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customizable Branding
- Customizable Categories
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Desktop Notifications
- Digital Signature
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Email Management
- Email Templates
- Email Tracking
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Event Logs
- Event Tracking
- Facility Scheduling
- File Storage
- Financial Analysis
- For Commercial and/or Industrial Electrical Contractors
- For General Contractors
- For HVAC Companies
- Forms Management
- GPS
- Geographic Maps
- Geolocation
- Historical Reporting
- Industrial
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Invoice Processing
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Labor Cost Reporting
- Labor Rates
- Landscape Design
- Location Tracking
- Logistics Management
- Maintenance Management
- Maintenance Scheduling
- Material Ordering
- Materials Management
- Microsoft Outlook Integration
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Signature Capture
- Multi-Location
- Multiple Projects
- Multiple User Accounts
- Offline Access
- Online Booking
- Online Time Clock
- Overhead Costs Estimating
- Payment Collection in the Field
- Payment Processing
- Photo Capture
- Preventive Maintenance
- Prioritization
- Productivity Analysis
- Project Management
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Recurring Appointments
- Recurring Tasks
- Reminders
- Repair Estimates
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Residential Inspections
- Residential Properties
- Role-Based Permissions
- Routing
- SMS Messaging
- Sales Reports
- Scheduling
- Search/Filter
- Secure Data Storage
- Secure Login
- Self Service Portal
- Service History
- Service Level Agreement (SLA) Management
- Status Tracking
- Stock Management
- Supplier Management
- Task Scheduling
- Team Management
- Technician Management
- Templates
- Third Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- User Management
- Vendor Management
- Video Support
- Work History
- Work Order Creation
- Work Order Management
Alternatives
simPRO

AroFlo

Jobber

FieldPulse

Reviews
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- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Reliable, advanced, bespoke software that I genuinely couldn't run my business without.
Reviewed on 2017/11/20
Pros
Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.
- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review from a plumbing company
Reviewed on 2020/08/27
Excellent, Once it’s all set up which does take a little time it makes us so efficient.
Excellent, Once it’s all set up which does take a little time it makes us so efficient.
Pros
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software
Cons
Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.
- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Brilliant Plumbing & Heating Software
Reviewed on 2021/03/15
We have used Commusoft for almost six years now. I think since we have made the change we have...
We have used Commusoft for almost six years now. I think since we have made the change we have realised the value of the software and how much it helps us be in control of our business.
Pros
I like how the software can be accessed via any computer at any time of day.
I also like the fact that you can pull various reports, to see what invoices are due, which jobs need invoiced so you know what still needs to be done. We also integrate with Xero which works very well.
Cons
I suppose the cost factor is something to consider. Although it's a very valuable software, some items or upgrades can work out expensive overall. But I do feel we would be lost without it.
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Experience with commusoft
Reviewed on 2016/12/06
When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit...
When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.
Pros
Customer data base, quick to find out what you have done at a property,
Cons
need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using
Response from Commusoft
Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system.
We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details.
I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email [email protected] who will be happy to help.
As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.
- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Customer Management Tool
Reviewed on 2020/12/22
Pros
Although Commusoft has been used by our company for a few years, I have only used it in the last 4 months. I find the software very intuitive. If I struggle to find out if something can or can't be done my first point of contact is the help section. This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.
If the help section doesn't give me what I need the Commusoft team are only ever an email away. Their response times are usually within a couple of hours. If you have a bespoke request they are more than happy to work with you to implement this.
Would highly recommend this package to anyone in this line of business.
Cons
I haven't worked with it long enough to come across anything I don't like about the software yet.
Commusoft FAQs
Below are some frequently asked questions for Commusoft.Q. What type of pricing plans does Commusoft offer?
Commusoft offers the following pricing plans:
- Starting from: US$59,00/month
- Pricing model: Subscription
- Free Trial: Available
All-in-One: $59 per license, per month. Customer Journey: $75 per license, per month. Field Automation: $129 per license, per month.
Q. What are the main features of Commusoft?
We do not have any information about Commusoft features
Q. Who are the typical users of Commusoft?
Commusoft has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1 000
Q. What languages does Commusoft support?
Commusoft supports the following languages:
English
Q. Does Commusoft support mobile devices?
Commusoft supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Commusoft integrate with?
Commusoft integrates with the following applications:
Dropbox Business, Gmail, Google Calendar, Mailchimp, Microsoft Outlook, Quickbooks Online, Stripe, Xero, Zapier
Q. What level of support does Commusoft offer?
Commusoft offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Commusoft.
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- Service Dispatch Software
- Field Activity Management Software
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