Commusoft

Commusoft

All-in-one business software for field service companies

4.7/5 (101 reviews)

Commusoft Overview

Commusoft is an all-in-one work order management software designed for the field service industry. We help businesses manage jobs, quotations, technicians complex schedules, PPM, Inventory management, invoicing, and customer communications, plus integrates with accounting and payment solutions.

Commusoft lets users store and manage customer contacts, including their assets details such as make, model, serial number, and more. Users can set up automatic reminder emails, SMS messages, and letters to be sent whenever a service is due. Track work orders that have been completed and easily keep customers up to date. Quotations can be quickly created and sent to clients, detailing the work that needs to be done along with costs, required spare parts and a final price.

Users are able to manage all types of work orders, large or small, as well as track all technicians visits along with job status, parts used, and any remedial work required.Technicians can efficiently access all information while on the go or on site via their mobile or tablet. Scheduling features include a drag and drop schedules for efficient rearranging, whenever necessary. All data is synced in real time, keeping owners, managers and technicians up to speed on every work orders.

Commusoft enables users to complete a range of checklists, notices, and sheets while on site, as well as capture signatures electronically. Users can create custom invoices via the desktop, mobile phone or tablet and send them directly to the customer’s email inbox. Visual reports and charts provide users with business performance, revenue and expenditure at a glance.

Pricing

Starting from
US$35,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United Kingdom, United States

Supported Languages

English

Commusoft Reviews

Overall rating
4.7/5
97% positive reviews
69
Excellent
29
Very good
3
Average
0
Poor
0
Terrible
Chris P.

Wow!!! This is not a software update this is a supercharge of an already great system.

Used Daily for 2+ years
Reviewed on 2019/03/09
Review Source: Capterra

I hate writing reviews but would have felt guilty not to give credit where due with Commusoft.

The team at Commusoft and their level of service have have always been top notch! You ask - they help. Commusoft have listened to us and have developed this software accordingly to what we need - and more.
My transition to V4 was seamless and very well structured from the trial, right through to the installation and follow up support. The tutorials and online help are comprehensive.
Throughout my dealings with Commusoft, I have always felt like a valued customer and not another "number" talking to someone on the phone who doesn't care and can't wait to get you off the phone and close off the job you have asked them to help with. That make a difference and hope that will not change with the inevitable continued success of their product!!

Thank you, Thank you, Thank you!! Keep up the excellent work!!

Pros

It's a fantastic piece of software that makes all aspects of running of my business so easy. I have used Commusoft for 6 years now and this latest version is even more powerful than i ever expected. Other than the improved interface on both desktop and mobile platforms the flexibility to shape this software to your own business needs is great. I particularly like the reporting function where any data reports you may want are available for you to customise and save for future use as your "own" reports. Its hard to imagine how I coped without this software using separate spreadsheets, documents, accounting and certification packages to run my business when Commusoft does it all and make it so easy. The management of jobs for yourself and employees is so easy from the initial enquiry to completion and invoicing. Maintaining your existing business with service reminders is great and the ability to have your customer details and appliance data, work history etc at your fingertips is also great, saving time and offering your customer that "personal feeling" I can talk forever about this software but won't bore you but lastly the other feature I really will benefit from on this new version is the previously monotonous task of contacting Tenants for access!! This is made so simple in Commusoft.

Cons

I've run out of space so as there are no negatives Ill continue with the Pros:
I will be adding the vehicle tracking feature to offer my customers the flexibility to see where we are in relation to their property so they can "pop out to the shop" knowing they will not risk missing us. More of a PR thing in my case I suppose but also great for slotting in an emergency job for engineers in the same area. Maybe bringing our industry "up to date"

In summary Commusoft is my best friend and can't imagine running my Plumbing and Heating business without it!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Angela W.

An incredible learning experience the whole process has been conducted efficiently and smoothly.

Used Daily for 1-5 months
Reviewed on 2017/08/22
Review Source: Capterra

The most important benefit is being able to relieve the Director of all the admin tasks that he has been doing up until this point. To streamline the whole procedure from taking the initial call to the job being completed and invoiced. Having all the revelvent information for every customer in one easy to access package will prove to be invaluable in the future. Information being available to all engineers quickly and easily. Completing everything in a professional and efficient manner. To be able to develop and grow the business with a more productive system in place.

Pros

The versatility of the software is incredible, it covers every aspect of what we need as a business to enable us to evolve and develop. The Xero integration is very impressive and has made the process of invoicing and payments very straightforward, even linking the customers was actually really easy. The system is overall very easy to use with help every step of the way with the help manager I usually find what I need to assist me. Having everything in one place will be very beneficial and as I progress with the system it will enable the business to achieve its full potential. The reason I wanted this software was to take as much of the admin work from the Director so that he can focus more on the job and development of the company, which this system I believe will help us achieve. I am not experienced in software packages as such, however, this software has really impressed with how easy it has been for me to grasp the basics. I am sure in time we will wonder how we ever coped without it. Everything is easily accessible and the layout and format very easy to use and pleasing to the eye. We have had a lot more estimates accepted since using the software as it gives the customers confidence in us due to the way everything is now presented to them via Commusoft. The reporting is a very useful and easy to use function, which is one of my favourite aspects of the software. Overall I am very impressed with the software and very happy I decided to go with Commusoft.

Cons

Its hard to say what I like least about the software at the moment as I havent personally come across anything negative at this point.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ej B.

Excellent diary software

Used Daily for 2+ years
Reviewed on 2019/01/02
Review Source: Capterra

Overall we are really impressed with both the diary software and customer support which is fantastic, we have had to call a few times where we did not understand somtheing and the issue was explained right away and the problem solved.

Pros

We really like the option for our engineers to note the locations of the boiler, gas meter, and stopcock, this information is vital to us as we have a lot of repeat business for estate agents and often the tenants are not home and knowing the location of the boiler and gas meter really saves time for the next engineer who may not have attended the property the previous year.

Cons

One of the things we least like about using the software is the issues we sometimes have when one of our engineers says the job is complete when in fact the job has been scheduled for consecutive days which means you have to completely add a new job as you cannot add a new event on the same job. This, of course, is a user error, where the engineer has clearly misunderstood the question, the engineer does mean to say he has completed the works for that day. I think it would be great if this error could be undone without having to add a new job.

Response from Commusoft

Hi EJ,

Thank you for the review, we really appreciate it and we're glad to hear that Commusoft is saving your team time.

With regards to engineers accidentally completing jobs - we understand that will happen from time to time, so we actually do have a way to undo it and un-complete the job. Our client services team will send you more information on that! :)

Thanks!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kerry S.

Commusoft Feedback

Used Daily for 2+ years
Reviewed on 2019/07/04
Review Source: Capterra

We have had a brilliant experience with Commusoft and all the staff we have come in contact with. In particular, our trainer was exceptional. Very patient and thorough when explaining processes. Nothing was too much trouble and queries were responded to promptly and in detail. The only comment we have about training is that it would have perhaps of been useful to split the training sessions to have some before we went live with the new system and then the remainder post live to go over the finer details etc.

Pros

The automated functions within the system such as service reminders and, feedback notifying customers and engineers of bookings. Having the ability to build and brand templates so we are more effective with resource and helps to reduce error giving a more professional image. The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.

Cons

It would be useful to preview emails (e.g. service reminders) before they are sent. There have been a few items we have raised that would improve the functionality but these have been taken on board and being considered for future development.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Georgina W.

Fantastic Software! Amazing Support!

Used Daily for 2+ years
Reviewed on 2019/08/30
Review Source: Capterra

Our experience with Commusoft has been first class in all aspects including the informative and comprehensive documents provided to help with the migration to the new version and the brilliant software. I wouldn't hesitate to recommend Commusoft to anyone looking for a fantastic, easy to use system with plenty of functionality!

Pros

We have recently upgraded to the most recent version of Commusoft and absolutely love it! The software is very user friendly for both office staff and engineers. There is a lot more functionality within the new version which makes everything much easier and quicker. We were a bit apprehensive about making the leap to the new version however the support we have received in both the pre and post migration calls and the training calls has been absolutely fantastic and we couldn't have wished for more!

Cons

There is nothing about the new version of commusoft that we don't like and we can't wait to keep discovering all the new features and learning how to get the best from the software (all of which is provided by the amazing support team).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Commusoft Pricing

Starting from
US$35,00/month
Pricing options
Free Trial
Subscription
Value for money

Basic: $35 per user, per month

A Paperless Office: $60 per user, per month

Automation: $90 per user, per month

Enterprise: POA

Commusoft Features

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Customer Database
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Electronic Payments
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Reporting & Statistics
  • Search Functionality
  • Third Party Integration

Additional information for Commusoft

Key features of Commusoft

  • Accept online payment with our payment gateway integrations.
  • Access in-depth business data and reporting,
  • Accounting software integration
  • Add suppliers, raise POs, pay invoices and more.
  • Additional works
  • Appliances management
  • Appliances management
  • Audits
  • Backup to Dropbox or Google Drive automatically.
  • Billing & invoicing
  • Build custom reports based on a variety of business data.
  • Communication logs
  • Create detailed invoices and email to customers.
  • Custom certificates
  • Customer database
  • Easily track a job's status across devices.
  • Electrical & gas certificates
  • Electrical certificates
  • Encryption of sensitive data at rest
  • Estimates
  • Gas certificates
  • Get sign off from customers via your smart device.
  • Integrate to popular business and communication integrations
  • Intuitive drag-and-drop scheduling,
  • Invoicing and payment tracking
  • Job costing
  • Keep a log of all communications with your customers.
  • Keep track of all your customers.
  • Keep track of everything going on with a job in one system.
  • Keep up to date with real-time notifications.
  • Know exactly what work was carried out in the past.
  • Manage estimates, invoices, and payments.
  • Mobile app management software
  • Office tasks
  • Oil certificates
  • Our apps work offline, and re-sync when signal returns.
  • Parts management
  • Parts management
  • Planning calendar
  • Popular integrations such as QuickBooks, Xero, and Sage.
  • Powerful search tool finds exactly what you are looking for.
  • Preventive maintenance
  • Purchase orders
  • Purchasing
  • Raise POs straight from the job site.
  • Real-time data sync across devices
  • Real-time vehicle tracking
  • Recall management
  • Recall management
  • See every action a user has taken.
  • Service history tracking
  • Service reminders
  • Service reminders
  • Service reporting
  • Supplier database management
  • Supplier database management
  • Supplier invoicing and payment tracking
  • Sync between all users and devices in real time.
  • Technician management
  • Track associated job costs, including travel, parts, labour.
  • Track employees with real-time vehicle tracking,
  • Track users' time on site and traveling.
  • User management
  • Work order management

Benefits

  • Commusoft helps eliminate various time-consuming admin tasks by enabling users to manage all clients in a single customer database to improve customer relationship management.

  • Users can create and send quotes to customers from their computer or on site via mobile device, as well as capture signatures electronically from customers for instant approval.

  • Commusoft automatically sends a service reminder when customer services are due, to help avoid missing out on potential income.

  • Real-time syncing across all devices enables teams to stay up to date with the latest schedule changes, saving time and eliminating mistakes.

  • Users can create customized invoices including the organization's logo and company details that can be sent directly to customers by email.

  • Commusoft FAQs

    Below are some frequently asked questions for Commusoft.

    Q. What type of pricing plans does Commusoft offer?

    Commusoft offers the following pricing plans:

    Starting from: US$35,00/month

    Pricing model: Subscription

    Free Trial: Available

    Basic: $35 per user, per month

    A Paperless Office: $60 per user, per month

    Automation: $90 per user, per month

    Enterprise: POA

    Q. What are the main features of Commusoft?

    Commusoft offers the following features:

    • Accept online payment with our payment gateway integrations.
    • Access in-depth business data and reporting,
    • Accounting software integration
    • Add suppliers, raise POs, pay invoices and more.
    • Additional works
    • Appliances management
    • Appliances management
    • Audits
    • Backup to Dropbox or Google Drive automatically.
    • Billing & invoicing
    • Build custom reports based on a variety of business data.
    • Communication logs
    • Create detailed invoices and email to customers.
    • Custom certificates
    • Customer database
    • Easily track a job's status across devices.
    • Electrical & gas certificates
    • Electrical certificates
    • Encryption of sensitive data at rest
    • Estimates
    • Gas certificates
    • Get sign off from customers via your smart device.
    • Integrate to popular business and communication integrations
    • Intuitive drag-and-drop scheduling,
    • Invoicing and payment tracking
    • Job costing
    • Keep a log of all communications with your customers.
    • Keep track of all your customers.
    • Keep track of everything going on with a job in one system.
    • Keep up to date with real-time notifications.
    • Know exactly what work was carried out in the past.
    • Manage estimates, invoices, and payments.
    • Mobile app management software
    • Office tasks
    • Oil certificates
    • Our apps work offline, and re-sync when signal returns.
    • Parts management
    • Parts management
    • Planning calendar
    • Popular integrations such as QuickBooks, Xero, and Sage.
    • Powerful search tool finds exactly what you are looking for.
    • Preventive maintenance
    • Purchase orders
    • Purchasing
    • Raise POs straight from the job site.
    • Real-time data sync across devices
    • Real-time vehicle tracking
    • Recall management
    • Recall management
    • See every action a user has taken.
    • Service history tracking
    • Service reminders
    • Service reminders
    • Service reporting
    • Supplier database management
    • Supplier database management
    • Supplier invoicing and payment tracking
    • Sync between all users and devices in real time.
    • Technician management
    • Track associated job costs, including travel, parts, labour.
    • Track employees with real-time vehicle tracking,
    • Track users' time on site and traveling.
    • User management
    • Work order management

    Q. Who are the typical users of Commusoft?

    Commusoft has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Commusoft support?

    Commusoft supports the following languages:

    English

    Q. What type of pricing plans does Commusoft offer?

    Commusoft has the following pricing plans:

    Subscription

    Q. Does Commusoft support mobile devices?

    Commusoft supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Commusoft integrate with?

    Commusoft integrates with the following applications:

    Clear Books Accounting, Dropbox, Mailchimp, Microsoft Outlook, QuickBooks Online, Stripe, Xero, Zapier

    Q. What level of support does Commusoft offer?

    Commusoft offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials