Commusoft

4.7 (208)
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All-in-one job management software for field service

About Commusoft

Commusoft is the trusted choice of 10,000+ multi-trade contractors servicing apartments, hotels, offices, and more. Empower your team with our robust platform that includes daily subcontractor licenses, advanced service contracts, PPM, and SLA capabilities, ensuring they can handle any challenge. Our personalized self-service portal gives customers real-time access to quotes, invoices, and job reports, reducing administrative tasks. Custom invoicing and integrated payment solutions accelerate your cash flow.

- Gain a 360° view of customer relationships with real-time insights.
- Automate complex processes to scale your business without extra staff.
- Lighten your team's workload with 24/7 customer self-service.
- Convert more leads into sales and drive growth.
Access clear job profitability reports to boost your bottom line.
Discover how Commusoft can help your business achieve unparalleled efficiency and growth.

Commusoft lets users store and manage customer contacts, including their assets details such as make, model, serial number, and more. Users can set up automatic reminder emails, SMS messages, and letters to be sent whenever a service is due. Track work orders that have been completed and easily keep customers up to date. Quotations can be quickly created and sent to clients, detailing the work that needs to be done along with costs, required spare parts and a final price.

Users are able to manage all types of work orders, large or small, as well as track all technicians visits along with job status, parts used, and any remedial work required. Technicians can efficiently access all information while on the go or on site via their mobile or tablet. Scheduling features include a drag and drop schedules for efficient rearranging, whenever necessary. All data is synced in real time, keeping owners, managers and technicians up to speed on every work orders.

Commusoft enables users to complete a range of checklists, notices, and sheets while on site, as well as capture signatures electronically. Users can create custom invoices via the desktop, mobile phone or tablet and send them directly to the customer’s email inbox. Visual reports and charts provide users with business performance, revenue and expenditure at a glance.


Key benefits of Commusoft

  • Commusoft helps eliminate various time-consuming admin tasks by enabling users to manage all clients in a single customer database to improve customer relationship management.

  • Users can create and send quotes to customers from their computer or on site via mobile device, as well as capture signatures electronically from customers for instant approval.

  • Commusoft automatically sends a service reminder when customer services are due, to help avoid missing out on potential income.

  • Real-time syncing across all devices enables teams to stay up to date with the latest schedule changes, saving time and eliminating mistakes.

  • Users can create customized invoices including the organization's logo and company details that can be sent directly to customers by email.

  • Images

    Commusoft Software - Commusoft's Mobile App is available on iOS and Android devices
    Commusoft Software - Make data-driven decisions with customizable reports covering maintenance activities, business costs, and asset performance.
    Commusoft Software - Schedule crews efficiently by automating recurring jobs, and quickly respond to reactive maintenance with GPS tracking and route optimization.
    Commusoft Software - Ensure techs are properly outfitted for each job, track truck inventory levels, and optimize your warehouse and vendor relationships.
    Commusoft Software - Track and schedule asset maintenance for each service location from the office and enable techs to access and update asset records on-site.
    Commusoft Software - Create forms and capture customers signatures on site.
    Commusoft Software - Generate invoices automatically based on each client's weekly, monthly, or quarterly billing schedule and offer multiple payment options.
    Commusoft Software - Boost recurring revenue and ensure no appointment is missed by automating regular visits with personalized PPM calendars for each client you serve.
    Commusoft Software - Easily manage multi-site clients, and track communications, contracts, service reminders, and invoicing history against specific locations.
    Commusoft Software - Ensure internal processes are met by enabling technicians to fill out digital inspection forms, site safety checklists, or job workflows while on site.
    Commusoft Software - Equip in-house techs or subcontractors with everything they need to quickly get the job done and provide unmatched customer service.
    Commusoft Software - Equip techs with everything they need to quickly get the job done and provide unmatched customer service.
    View 15 more
    Commusoft video
    Commusoft video
    Commusoft video
    Commusoft Software - Commusoft's Mobile App is available on iOS and Android devices
    Commusoft Software - Make data-driven decisions with customizable reports covering maintenance activities, business costs, and asset performance.
    Commusoft Software - Schedule crews efficiently by automating recurring jobs, and quickly respond to reactive maintenance with GPS tracking and route optimization.
    Commusoft Software - Ensure techs are properly outfitted for each job, track truck inventory levels, and optimize your warehouse and vendor relationships.
    Commusoft Software - Track and schedule asset maintenance for each service location from the office and enable techs to access and update asset records on-site.
    Commusoft Software - Create forms and capture customers signatures on site.
    Commusoft Software - Generate invoices automatically based on each client's weekly, monthly, or quarterly billing schedule and offer multiple payment options.
    Commusoft Software - Boost recurring revenue and ensure no appointment is missed by automating regular visits with personalized PPM calendars for each client you serve.
    Commusoft Software - Easily manage multi-site clients, and track communications, contracts, service reminders, and invoicing history against specific locations.
    Commusoft Software - Ensure internal processes are met by enabling technicians to fill out digital inspection forms, site safety checklists, or job workflows while on site.
    Commusoft Software - Equip in-house techs or subcontractors with everything they need to quickly get the job done and provide unmatched customer service.
    Commusoft Software - Equip techs with everything they need to quickly get the job done and provide unmatched customer service.

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    Reviews

    Overall rating

    4.7 /5
    (208)
    Value for Money
    4.6/5
    Features
    4.6/5
    Ease of Use
    4.6/5
    Customer Support
    4.8/5

    Already have Commusoft?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 208
    Rob
    Overall rating
    • Industry: Utilities
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    I would not hesitate to recommend the software and support team at Commusoft.

    Reviewed on 2019/10/11

    The availability of Commusoft allows us a competitive edge as a 24/7 service provider, and ensures...

    The availability of Commusoft allows us a competitive edge as a 24/7 service provider, and ensures we remain at the forefront of advances in information technology.

    Pros

    Following the introduction of Commusoft into my business in 2011, Commusoft desktop and mobile platforms have allowed us to tailor their software to our specific requirements, with the ability to customise data and KPI reports and retain them to suit our business needs.
    Prior to the integration of Commusoft, we used hard copy documents, accounting and certification packages to manage the business. Post 2011, Commusoft now handles this virtually paperless, with total transparency for all users.
    The management of jobs for employees and sub-contractors is simplified from the point of initial customer enquiry, through to work completion and live invoicing whilst our engineers are still on site.
    Existing customer service reminders are also a benefit, including the availability of customer details, appliance data, work history, photo images, etc. which saves time by allowing our engineers and administrators live shared work updates.
    Live engineer status when en route to customers’ homes via vehicle fleet tracking, which customers can view through their smart phones when our engineer accepts their specific job. This is beneficial to both parties as customers are not needlessly waiting at home for our arrival, ensures our engineers are not waiting to gain access, and assists safeguarding with engineer name, photo ID, and industry certification detail availability prior to their arrival. The routine upload of live site images also aids the resolution of possible discrepancies.

    Cons

    Nothing that hasn’t been quickly remedied through the live assistance of the Commusoft support team.

    Dean
    Overall rating
    • Industry: Electrical/Electronic Manufacturing
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Very Simple Software Once Configured

    Reviewed on 2024/06/25

    Overall, we are very happy with Commusoft and it has enabled the company to be more efficient.

    Overall, we are very happy with Commusoft and it has enabled the company to be more efficient.

    Pros

    Easy to schedule engineers daily work and move jobs when needs change

    Cons

    Can be very complicated to initially set up. Also adjusting invoices and managing invoicing is not easy.

    Kristofor
    Overall rating
    • Industry: Facilities Services
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Very poor CRM system

    Reviewed on 2024/05/18

    Terrible. I paid £1000 for 5 training sessions that were horrendous. The trainers themselves don't...

    Terrible. I paid £1000 for 5 training sessions that were horrendous. The trainers themselves don't even fully understand the system. Costing me 3.5k for an app that made my business worse and I had to abandon after 2/3 months

    Pros

    Nothing. The system is very hard to work.

    Cons

    The fact the app is totally different from the desktop and you can't do on site quotes.

    Response from Commusoft

    Your feedback is very important to us. We sincerely apologise for the frustration you’ve experienced with Commusoft. We regret any inconvenience caused by trainer illness and scheduling issues. Our CRM caters to diverse business needs but requires some learning and adaptation. Variations between desktop and mobile functionalities occur due to platform differences.

    Our sales team provides accurate information. Your prompt sign-up post-demo suggests a clear understanding of our product’s capabilities. Our records indicate your suitability as a main office user, aligning with Commusoft’s recommended usage but will review procedures for consistent messaging.

    Our refund and cancellation policies are clearly outlined in your contract. Our contract terms are binding. Early termination requires full payment for the contracted period. For further discussion, please get in touch with us via email. While we maintain firm policies, we’re open to assisting in resolving any misunderstandings.

    Gemma
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Seamless job management

    Reviewed on 2024/04/10

    Pros

    It is such an easy to use system, we can monitor ongoing works, check engineers notes, store images and invoice from one place.

    Cons

    It would be nice to be able to transfer tenant addresses when a landlord moves home.

    Justin
    Overall rating
    • Industry: Oil & Energy
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Commusoft Review

    Reviewed on 2024/05/22

    Very good and would recommend. There is little downtime and the functionality is very good.

    Very good and would recommend. There is little downtime and the functionality is very good.

    Pros

    Easy to track users and invoice. The overall layout is very easy to use

    Cons

    The maps function is a bit laggy when seeing where the engineers are.

    Showing 5 reviews of 208 Read all reviews

    Commusoft FAQs

    Below are some frequently asked questions for Commusoft.

    Commusoft offers the following pricing plans:

    • Free Trial: Not Available

    Commusoft has the following typical customers:

    2–10, 11–50, 51–200

    Commusoft supports the following languages:

    English

    Commusoft supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Commusoft integrates with the following applications:

    Commusoft Sales, Dropbox Business, FreeAgent, Gmail, GoCardless, Google Calendar, HubSpot CRM, Mailchimp, Microsoft Outlook, Pipedrive, QuickBooks Online, Sage 50cloud Accounting, Stripe, SumUp, Worldpay for Enterprise, Xero, Zapier, naturalForms

    Commusoft offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

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