FieldEdge Flat Rate Mobile
FieldEdge Flat Rate Mobile
About FieldEdge Flat Rate Mobile
FieldEdge Flat Rate Mobile is a cloud-based field service management software used by HVAC, plumbing and electrical contractors to manage and complete work orders. The FieldEdge Flat Rate Mobile app is integrated with a database that stores predetermined, set rates for all services and product repairs. The database is regularly updated to reflect the latest prices of different product parts. Contractors can also update their service charges in the mobile app on a regular basis.
The FieldEdge Flat Rate Mobile app supports offline modes of operation and lets technicians add customer details anytime and from anywhere. These details are later synchronized with the company’s server whenever internet access is available. Technicians also have an option to use the FieldEdge Flat Rate Mobile product book containing price details of various spare parts. The book is updated every 90 days and allows customers to compare prices of one company's products with the other.
FieldEdge Flat Rate Mobile provides maintenance agreements and invoices to all customers after the completion of a job. The software provides desk managers with real-time updates about the jobs completed by technicians in a day, as well as helps with the allocation of jobs to field technicians & contractors. Desk managers can also get insight on the queries searched by customers in the product database.
FieldEdge Flat Rate Mobile provides a “historical data” tab option that provides technicians with visibility on the jobs they've completed in the past. The application offers workflow management features that ensure the smooth transition of financial & technical data from the field to office. FieldEdge Flat Rate Mobile integrates with QuickBooks Online, enabling the submission of invoices directly to the company's accounts team, as well as the calculation of total expenditure and revenue.
Key benefits of FieldEdge Flat Rate Mobile
• FieldEdge Flat Rate Mobile lets technicians manage their work orders and product approvals on smartphones/ tablets and eliminates the need for paper documents.
• The software helps technicians charge customers according to rates detailed in the product database of the mobile app.
• A historical data view option enables technicians to compare the number of jobs they've completed each month against their set targets.
• FieldEdge Flat Rate Mobile provides maintenance agreement documents and invoices as soon as a technician files a job completion report on their tablet/smartphone.
• The software sends automated email and call reminders to customers informing them about regular maintenance visits by technicians, as well as confirms the time and date of the visit.
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- Industry: Construction
- Company size: 2–10 Employees
- Used for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Coolfront
Reviewed on 2019/03/15
I decided it was too good to be true. They tell you who the competition is and go on and on about...
I decided it was too good to be true. They tell you who the competition is and go on and on about all the others. I want to just hear about what the software will do for me, not the other guys I could buy.
Pros
They have an unusual and creative opportunity to draw you in to use their product. It seems too good to be true - they are offering a lot for very little.
Cons
I don't like to furnish a ton of information just to preview a product. They want to know too much to start.
Response from Xplor Technologies
Hi Marcy! Thanks for the feedback. Please reach out to [email protected] and say "Kate sent you" if you would like to discuss more specific feedback.
Talk soon and Stay Cool!
Kate at Coolfront
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Coolfront has helped us a lot
Reviewed on 2019/05/03
Overall we have been very pleased with Coolfront. We have been using it for about 3 years now. The...
Overall we have been very pleased with Coolfront. We have been using it for about 3 years now. The customer service is fantastic. Any time we have had a problem (which has not been much, and usually our own fault) customer service has been more than happy to help us and always so friendly.
Pros
Our technicians love that they can just type in a repair and get the pricing. It makes things much easier for them. Then be able to print out a copy of the work order for the customer right there on the spot. They are using Epson mobile printers and the combination in great.
Cons
Two things I have heard the technicians say that they would like is to be able to click on a customers phone number and call right from Coolfront, and the same thing with the address. They would like to be able to access Google maps right from the customers address in Coolfront
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Notifications and searching
Reviewed on 2019/05/02
I usually have no problem getting an answer when I ask. However, I feel that Coolfront is not...
I usually have no problem getting an answer when I ask. However, I feel that Coolfront is not willing to look into changes or upgrades based on user suggestions. It's always "no, sorry, it doesn't do that."
Pros
I like that we can search repairs and easily send the work order to the customer.
Cons
There is no way to be notified of a work order being approved by a customer other than to ask the customer to do an extra step. It is very difficult to search for a person. We should be able to search and find a work order/customer whether its in archive or not. It would be nice to search a customer and see their entire history.
Response from Xplor Technologies
Hey Christine - I'm sorry about the responses you've gotten regarding product feedback. We are really appreciative of your feedback and do communicate to the dev team. Please keep them coming!!
Stay Cool :)
Kate @ Coolfront
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Software
Reviewed on 2019/04/19
Coolfront has been a great improvement to our invoicing process. Having everything online is very...
Coolfront has been a great improvement to our invoicing process. Having everything online is very helpful. The integration of credit card processing and the part cart are also great features for our business.
Pros
Software is very easy to use and implement. It streamlines our dispatching and invoicing systems.
Cons
The search feature sometimes does not produce the results that we are looking for. We would also like to have the option for more custom repairs.
Response from Xplor Technologies
So happy you love Coolfront Payments! Thanks for the feedback :)
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Fairly User Friendly
Reviewed on 2019/05/08
For the most part it has been a good experience with Coolfront. Our profits and our price consistenc...
For the most part it has been a good experience with Coolfront. Our profits and our price consistency has increased with the flat rate pricing. We have more customers paying on the job now.
Pros
Fairly user friendly. Creates consistent pricing throughout our service department. Can look back on a job and see which tech was dispatched to it. Upfront cost has lead to more customers paying on the job. Unlimited notes section for customers history. Paperless billing option.
Cons
Parts data base can be hard to navigate. Can't upload pictures to include with the work order. Discounts could be easier to customize. Frequent issues with glance backs. It would be nice if admin had the ability to change the cost of parts and if each tech had a separate schedule.
FieldEdge Flat Rate Mobile FAQs
Below are some frequently asked questions for FieldEdge Flat Rate Mobile.Q. What type of pricing plans does FieldEdge Flat Rate Mobile offer?
FieldEdge Flat Rate Mobile offers the following pricing plans:
- Starting from: US$0.01
- Pricing model: Free Version
- Free Trial: Available
Every work order created using the FieldEdge Flat Rate Mobile app costs $1.73 and $2 for every work order through books. These fees can be incorporated into job prices and passed on to customers.
Q. Who are the typical users of FieldEdge Flat Rate Mobile?
FieldEdge Flat Rate Mobile has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does FieldEdge Flat Rate Mobile support?
FieldEdge Flat Rate Mobile supports the following languages:
English
Q. Does FieldEdge Flat Rate Mobile support mobile devices?
FieldEdge Flat Rate Mobile supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does FieldEdge Flat Rate Mobile integrate with?
FieldEdge Flat Rate Mobile integrates with the following applications:
Dropbox Business, Google Calendar, QuickBooks Online Advanced
Q. What level of support does FieldEdge Flat Rate Mobile offer?
FieldEdge Flat Rate Mobile offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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