123Pet Software

Software for Managing Pet Services Businesses of All Sizes

About 123Pet Software

123pet groom is designed for grooming operations of all sizes and is available in both installed desktop and cloud-based versions. 123pet care (separate product) is perfect for businesses that offer pet care services like kenneling, daycare, or training in addition to, or instead of, pet grooming.

Managers and employees can administer their schedules via browser from a smartphone, manage appointment bookings, see when a client has confirmed their appointment with our automated appointment text confirmations and reminders, and check clients in and out. Detailed client and pet records include contact information, service and pet notes, vaccination expirations, and purchase histories.

Many of the editions feature advanced marketing tools for promoting services, attracting new clients or inspiring return visits and re-booking. The system supports the deployment of email campaigns with professionally-built customizable templates. Robust payroll processing tracks hours worked, commissions for products and/or services. Some editions include a simple dashboard to visualize business and sales performance.

Online booking options are available with a free, customizable website and client portal login which includes the ability to take deposits and charge no-show fees with our integrated credit card processor. With that, you can also offer clients memberships, sell service packages, take deposits or collect pre-paid services. Native apps for Android and iOS are available for the 123pet groom suite, giving remote access to smartphone and tablet users on the move.

Key benefits of 123Pet Software

  • Access your account from any web-enabled device anywhere in the world.
  • Intuitive color-coded, "drag-and-drop" scheduling simplifies appointment management and client check-in, while automating email and text reminders and confirmations, marketing campaigns and service promotions to your client database.
  • Maintain detailed customer and pet profiles complete with photos, treatment histories, notes and appointment preferences. Make product recommendations from a managed inventory of retail goods, track top selling items, and view sales reports.
  • Integrate credit card payments, secure credit card numbers so you can charge for no shows, take deposits or sell lucrative recurring memberships.
  • Manage the payroll process by leveraging built-in tools to accurately track employee hours, create individual commission profiles, generate payroll reports, even print checks yourself!
  • Native apps for Android, iPhone and iPad devices enable anytime mobile access to 123pet groom features including appointment administration, booking edits, customer checkouts, embedded maps with driving directions, "pet ready for pick-up" automated text alerts, client records and also sending out client communications.
  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

    Capture online bookings with website and social media integrations, bringing in new client registrations within a matter of clicks
    Create appointments and rebook services anywhere, anytime
    Enter, record and reference pet information through the 123Pet mobile apps
    Manage appointments booked online
    Safely and securely accept payments before emailing receipts out to customers
    Issue automated booking confirmations, appointment reminders and general communications via a variety of convenient channels
    Enjoy remote access across every device, whether browser-equipped PC, smartphone or tablet
    Schedule services from anywhere with 24/7 remote access connectivity, using companion scheduling apps to view, add or edit appointments while on the move
    Keep in contact with valued clients with communication preferences, purchase histories and service notes all accessible
    View 11 more
    123Pet Software video
    123Pet Software video
    123Pet Software video
    123Pet Software video
    123Pet Software screenshot: 123Pet Software screenshot: Capture online bookings with website and social media integrations, bringing in new client registrations within a matter of clicks 123Pet Software screenshot: Create appointments and rebook services anywhere, anytime 123Pet Software screenshot: Enter, record and reference pet information through the 123Pet mobile apps 123Pet Software screenshot: Manage appointments booked online 123Pet Software screenshot: Safely and securely accept payments before emailing receipts out to customers 123Pet Software screenshot: Issue automated booking confirmations, appointment reminders and general communications via a variety of convenient channels 123Pet Software screenshot: Enjoy remote access across every device, whether browser-equipped PC, smartphone or tablet 123Pet Software screenshot: Schedule services from anywhere with 24/7 remote access connectivity, using companion scheduling apps to view, add or edit appointments while on the move 123Pet Software screenshot: Keep in contact with valued clients with communication preferences, purchase histories and service notes all accessible

    Features

    Total features of 123Pet Software: 40

    • Activity Dashboard
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Automatic Backup
    • Availability Management
    • Billing & Invoicing
    • Calendar Management
    • Campaign Planning
    • Client Management
    • Commission Management
    • Confirmation/Reminders
    • Credit Card Processing
    • Customer Management
    • Drag & Drop
    • Email Templates
    • Employee Management
    • General Ledger
    • Inventory Management
    • Mobile Access
    • Mobile Grooming
    • Multi-Channel Marketing
    • Multi-Location
    • Online Booking
    • Payroll Management
    • Personalization
    • Pet Birthday Tracking
    • Pet Grooming
    • Photo Management
    • Point of Sale (POS)
    • Real Time Reporting
    • Receipt Management
    • Recurring Appointments
    • Referral Tracking
    • Retail Inventory Management
    • Sales Reports
    • Service Catalog
    • Social Media Integration
    • Staff Management
    • Time Clock

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    Reviews

    Overall rating

    4,3 /5
    (114)
    Value for Money
    4,1/5
    Features
    4,1/5
    Ease of Use
    4,2/5
    Customer Support
    4,3/5

    Already have 123Pet Software?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 114
    Elainy M.
    Overall rating
    • Industry: Consumer Services
    • Company size: 2-10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    For pet sitters this is a great app

    Reviewed on 2020/02/26

    Great absolutely great this is a great way to make sure you have all the appointments and your...

    Great absolutely great this is a great way to make sure you have all the appointments and your services set up for your next pet friendly clientele

    Pros

    This is the must have platform if you work with animals. You have different packages to choose from and you have payroll options etc available for you 24/7 you dont have to worry about appointments since you will automatically receive reminders for you upcoming events

    Cons

    No cons about this platform, it's easy to use. Easy to set payroll and no more long nights typing numbers down this does it al for you

    Hanna L.
    Overall rating
    • Industry: Consumer Services
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great CRM for pet grooming

    Reviewed on 2020/06/10

    I love 123 pet groom, only thing missing is a digital agreement. I love that this software could...

    I love 123 pet groom, only thing missing is a digital agreement. I love that this software could easily grow with me as my business becomes bigger.

    Pros

    This software is very user friendly, easy to navigate and integrate into your every day. I have the credit card processor through cardpointe integrated in 123 pet groom also and it has worked very smoothly and beat my bank merchant service pricing. During hard times of getting started they waved my monthly fee instead of my having to cancel and it helped keep me going! I love that I can book online and automate responses or emails to clients, it helps with busy work and avoid the need to hire.

    Cons

    The interface changes depending on the device you're using so it take a few minutes to get used to but nothing substantial. I login in my laptop, phone and tablet. I would LOVE to see the ability to have a digital agreement! I'm mobile so carrying around paper agreements is a headache especially for events I run. I also think it would be better for file retention. I would also like to be able to have more control of my online booking page, with more customization rather than just the looks of it. I'd like to customize the questions or number of pets they can add to the request etc.

    Thom H.
    Overall rating
    • Industry: Entertainment
    • Company size: 10 000+ Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Does it all - no brainer!

    Reviewed on 2021/03/02

    Pros

    Before I got into the entertainment field, I was in business with my sister and we owned a small grooming salon. This software was the best! It did everything from link to quickbooks to gift cards! Definitely worth the money

    Cons

    No cons what so ever! Best grooming software we found.

    Liz F.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    The more they update the worse it gets!

    Reviewed on 2018/04/30

    Pros

    We have been using this software for over seven years. It was perfect when we first bought it in 2011. It was easy to use and worked exactly how we needed it to work. This is no longer the case and it is now costing us time and money instead of saving it...

    Cons

    Most of our customers have standing reservations for daycare and also buy packages. You can no longer schedule out their reservations and pull from their package. It counts future dates against the package so you cannot add an additional day if requested and pull from the package. It charges them full price and there is no way to change it unless you start deleting future days and then it just becomes a nightmare. Scheduling is the main function of this software and it does not do what it needs to do to run a successful daycare! So now we have to manually re-enter every single appointment every single day (over 60 dogs/appointments per day). What used to take 15 minutes now takes over one hour. Now this week it suddenly is showing that customers have negative days so it is no longer alerting us that the customer has used up their package and are due for a new one! That is money out the door!! Also, basic things like viewing tickets used to be so easy and now you have to make numerous clicks just to get to what you want to view. Even though we just paid for an upgrade, we are researching other software companies and are willing to pay again for one that works. The stress of switching over to a new software program is worth not having to deal with the every day stress of 123 Pet! We have been using this software longer than their reps have worked there and know more about it than they do, so they're of no help. We do not recommend this product, look elsewhere!

    Response from 123Pet Software

    We' sorry to hear that you've had a problem. It does look like you have not completed the free maintenance updates released for your version. These include bug fixes and feature improvements. We did make changes to the way packages are implemented due to many requests. We're sorry that this change negatively impacted your operation. Our Customer Support Specialist has reached out to you to see how we can be of further assistance.

    Taylor G.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Three Tails Review

    Reviewed on 2020/06/18

    We used PetDesk for over a year, they ended their grooming segment of their software and we were...

    We used PetDesk for over a year, they ended their grooming segment of their software and we were referred by our sales rep to try you all.

    Pros

    It is specialized to the pet industry. I also like the marketing feature with the ready templates

    Cons

    Just a few additional steps to send customers message their pet is ready and to schedule their appointments.
    There is no application for customers to have on their phone to request appointments

    Showing 5 reviews of 114 Read all reviews

    123Pet Software FAQs

    Below are some frequently asked questions for 123Pet Software.

    123Pet Software offers the following pricing plans:

    • Starting from:
    • Pricing model: Free, Subscription
    • Free Trial: Available

    123pet groom comes in Basic, Deluxe and Premier packages and all offer a 14-day free trial, after which a subscription pricing package applies: 123pet groom Basic Package: $29 per month - 1 user included 123pet groom Deluxe Package: $59 per month - 3 users included + $9/month for each additional employee 123pet groom Premier Package: $109 per month - unlimited users included 123pet care packages start at $75 per month for unlimited users + $25/month for each additional module (boarding, daycare, training, grooming...)

    We do not have any information about 123Pet Software features

    123Pet Software has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    123Pet Software supports the following languages:

    English

    123Pet Software supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    123Pet Software integrates with the following applications:

    Demandforce, Facebook, QuickBooks Online Advanced

    123Pet Software offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for 123Pet Software.