123Pet Software

Pros

This is the must have platform if you work with animals. You have different packages to choose from and you have payroll options etc available for you 24/7 you dont have to worry about appointments since you will automatically receive reminders for you upcoming events

Cons

No cons about this platform, it's easy to use. Easy to set payroll and no more long nights typing numbers down this does it al for you

Pros

This software is very user friendly, easy to navigate and integrate into your every day. I have the credit card processor through cardpointe integrated in 123 pet groom also and it has worked very smoothly and beat my bank merchant service pricing. During hard times of getting started they waved my monthly fee instead of my having to cancel and it helped keep me going! I love that I can book online and automate responses or emails to clients, it helps with busy work and avoid the need to hire.

Cons

The interface changes depending on the device you're using so it take a few minutes to get used to but nothing substantial. I login in my laptop, phone and tablet. I would LOVE to see the ability to have a digital agreement! I'm mobile so carrying around paper agreements is a headache especially for events I run. I also think it would be better for file retention. I would also like to be able to have more control of my online booking page, with more customization rather than just the looks of it. I'd like to customize the questions or number of pets they can add to the request etc.

Pros

Anytime I call in to customer service the techs tell me they know the software is bad. It makes me kind of laugh.

Cons

Company will send out random updates that crash the system.

Zero timelines given out to clients for fixing the problems.

Ease of access of client information on calendars and dashboards is redundant and lacking. (Why not show a phone number with the client name? Also why swap around the pets name with the clients first name.

Software cannot consolidate multiple pets with different groomers. People are double charged if not done one at a time.

Software creates duplicate time slots for employees which crash the system and make random appointments disappear from the calendar.

Adding availability to the schedule is nonsensical. Booking availability for an employee M-F in one step is impossible. This issue makes it easy for the overlapping of availability frequent and causes appointments to also disappear.

The system cannot consolidate duplicate accounts. You have to go though and “archive” the client and pet. Archived Clients May still be scheduled, which is a nightmare.

Daycare and boarding doesn’t work and hasn’t worked for over a month. They say they’re working on it. -again zero timeframes

Customer support can’t really do anything to help out. They just apologize and say that the software is bad. Nearly every single time I’ve called it’s been this way.

The software doesn’t recognize a first name or last name. But it recognized (Last name, First name). Now without a comma the name won’t pull up.

Pros

It is specialized to the pet industry. I also like the marketing feature with the ready templates

Cons

Just a few additional steps to send customers message their pet is ready and to schedule their appointments.
There is no application for customers to have on their phone to request appointments

Pros

I like that it is easy to use and payroll is easy.

Cons

There is no space for additional people in the household to have contact info, there is not place for legal forms that we need to have on file. I can't hover over an appointment space and see the time... sometimes we book at the wrong time because we have so many people on the schedule.