123Pet Software

Software for Managing Pet Services Businesses of All Sizes

4,3 /5 (113 reviews) Write a Review!

123Pet Software Overview

What is 123Pet Software?

123pet groom is designed for grooming operations of all sizes and is available in both installed desktop and cloud-based versions. 123pet care (separate product) is perfect for businesses that offer pet care services like kenneling, daycare, or training in addition to, or instead of, pet grooming.

Managers and employees can administer their schedules via browser from a smartphone, manage appointment bookings, see when a client has confirmed their appointment with our automated appointment text confirmations and reminders, and check clients in and out. Detailed client and pet records include contact information, service and pet notes, vaccination expirations, and purchase histories.

Many of the editions feature advanced marketing tools for promoting services, attracting new clients or inspiring return visits and re-booking. The system supports the deployment of email campaigns with professionally-built customizable templates. Robust payroll processing tracks hours worked, commissions for products and/or services. Some editions include a simple dashboard to visualize business and sales performance.

Online booking options are available with a free, customizable website and client portal login which includes the ability to take deposits and charge no-show fees with our integrated credit card processor. With that, you can also offer clients memberships, sell service packages, take deposits or collect pre-paid services. Native apps for Android and iOS are available for the 123pet groom suite, giving remote access to smartphone and tablet users on the move.

123Pet Software Overview

Pricing

Starting from
US$29,00/month

Pricing options

Free Trial
Subscription
Value for money

123pet groom comes in Basic, Deluxe and Premier packages and all offer a 14-day free trial, after which a subscription pricing package applies:

123pet groom Basic Package: $29 per month - 1 user included

123pet groom Deluxe Package: $59 per month - 3 users included + $9/month for each additional employee

123pet groom Premier Package: $109 per month - unlimited users included

123pet care packages start at $75 per month for unlimited users + $25/month for each additional module
(boarding, daycare, training, grooming...)


123Pet Software Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Capture online bookings with website and social media integrations, bringing in new client registrations within a matter of clicks
Capture online bookings with website and social media integrations, bringing in new client registrations within a matter of clicks
Create appointments and rebook services anywhere, anytime
Enter, record and reference pet information through the 123Pet mobile apps
Manage appointments booked online
Safely and securely accept payments before emailing receipts out to customers
Issue automated booking confirmations, appointment reminders and general communications via a variety of convenient channels
Enjoy remote access across every device, whether browser-equipped PC, smartphone or tablet
Schedule services from anywhere with 24/7 remote access connectivity, using companion scheduling apps to view, add or edit appointments while on the move
Keep in contact with valued clients with communication preferences, purchase histories and service notes all accessible
123Pet Software video 123Pet Software video 123Pet Software video 123Pet Software video 123Pet Software screenshot: Capture online bookings with website and social media integrations, bringing in new client registrations within a matter of clicks 123Pet Software screenshot: Capture online bookings with website and social media integrations, bringing in new client registrations within a matter of clicks 123Pet Software screenshot: Create appointments and rebook services anywhere, anytime 123Pet Software screenshot: Enter, record and reference pet information through the 123Pet mobile apps 123Pet Software screenshot: Manage appointments booked online 123Pet Software screenshot: Safely and securely accept payments before emailing receipts out to customers 123Pet Software screenshot: Issue automated booking confirmations, appointment reminders and general communications via a variety of convenient channels 123Pet Software screenshot: Enjoy remote access across every device, whether browser-equipped PC, smartphone or tablet 123Pet Software screenshot: Schedule services from anywhere with 24/7 remote access connectivity, using companion scheduling apps to view, add or edit appointments while on the move 123Pet Software screenshot: Keep in contact with valued clients with communication preferences, purchase histories and service notes all accessible

123Pet Software Reviews

123Pet Software Reviews

Overall rating
4,3
/
5
Excellent
68

Very good
25

Average
9

Poor
3

Terrible
8

Value for Money
4,1
Features
4,1
Ease of Use
4,2
Customer Support
4,3
82% recommended this app
Elainy M.

For pet sitters this is a great app

Great absolutely great this is a great way to make sure you have all the appointments and your services set up for your next pet friendly clientele


Hanna L.

Great CRM for pet grooming

I love 123 pet groom, only thing missing is a digital agreement. I love that this software could easily grow with me as my business becomes bigger.


John L.

Bad to worse

I picked this software because everyone said it was easy to use. I needed something easy for my coworkers and boss. We went from hand written everything to a computer. I was supposed to be the one to get everyone on board. Unfortunately this software has caused numerous problems. On average we 5-6 random appointments show up that 123 pets sent reminders for but we have to appointment on record. It’s glitchy and messy. There is no rhyme or reason to any of this. It’s also extremely expensive! Although they are willing to reduce some of the rate once in a while because by their own admission, the software is bad. Or “untested”.

It feels like they started from scratch and they’re selling a beta version of incomplete software as if it’s ready to go. Seriously DO NOT buy this software! Biggest regret!


Taylor G.

Three Tails Review

We used PetDesk for over a year, they ended their grooming segment of their software and we were referred by our sales rep to try you all.


Crystal R.

123Pets

I like it but there are some very easy fixes to make it more user friendly.


Elainy M.
Industry: Consumer Services
Company size: 2-10 Employees

For pet sitters this is a great app

Used Daily for Free Trial
Reviewed on 2020/02/26
Review Source: Capterra

Great absolutely great this is a great way to make sure you have all the appointments and your services set up for your next pet friendly clientele

Pros

This is the must have platform if you work with animals. You have different packages to choose from and you have payroll options etc available for you 24/7 you dont have to worry about appointments since you will automatically receive reminders for you upcoming events

Cons

No cons about this platform, it's easy to use. Easy to set payroll and no more long nights typing numbers down this does it al for you

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Hanna L.
Industry: Consumer Services
Company size: Self Employed

Great CRM for pet grooming

Used Daily for 1-5 months
Reviewed on 2020/06/10
Review Source: Capterra

I love 123 pet groom, only thing missing is a digital agreement. I love that this software could easily grow with me as my business becomes bigger.

Pros

This software is very user friendly, easy to navigate and integrate into your every day. I have the credit card processor through cardpointe integrated in 123 pet groom also and it has worked very smoothly and beat my bank merchant service pricing. During hard times of getting started they waved my monthly fee instead of my having to cancel and it helped keep me going! I love that I can book online and automate responses or emails to clients, it helps with busy work and avoid the need to hire.

Cons

The interface changes depending on the device you're using so it take a few minutes to get used to but nothing substantial. I login in my laptop, phone and tablet. I would LOVE to see the ability to have a digital agreement! I'm mobile so carrying around paper agreements is a headache especially for events I run. I also think it would be better for file retention. I would also like to be able to have more control of my online booking page, with more customization rather than just the looks of it. I'd like to customize the questions or number of pets they can add to the request etc.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

John L.
Industry: Veterinary
Company size: 11-50 Employees

Bad to worse

Used Daily for 6-12 months
Reviewed on 2020/06/21
Review Source: Capterra

I picked this software because everyone said it was easy to use. I needed something easy for my coworkers and boss. We went from hand written everything to a computer. I was supposed to be the one to get everyone on board. Unfortunately this software has caused numerous problems. On average we 5-6 random appointments show up that 123 pets sent reminders for but we have to appointment on record. It’s glitchy and messy. There is no rhyme or reason to any of this. It’s also extremely expensive! Although they are willing to reduce some of the rate once in a while because by their own admission, the software is bad. Or “untested”.

It feels like they started from scratch and they’re selling a beta version of incomplete software as if it’s ready to go. Seriously DO NOT buy this software! Biggest regret!

Pros

Anytime I call in to customer service the techs tell me they know the software is bad. It makes me kind of laugh.

Cons

Company will send out random updates that crash the system.

Zero timelines given out to clients for fixing the problems.

Ease of access of client information on calendars and dashboards is redundant and lacking. (Why not show a phone number with the client name? Also why swap around the pets name with the clients first name.

Software cannot consolidate multiple pets with different groomers. People are double charged if not done one at a time.

Software creates duplicate time slots for employees which crash the system and make random appointments disappear from the calendar.

Adding availability to the schedule is nonsensical. Booking availability for an employee M-F in one step is impossible. This issue makes it easy for the overlapping of availability frequent and causes appointments to also disappear.

The system cannot consolidate duplicate accounts. You have to go though and “archive” the client and pet. Archived Clients May still be scheduled, which is a nightmare.

Daycare and boarding doesn’t work and hasn’t worked for over a month. They say they’re working on it. -again zero timeframes

Customer support can’t really do anything to help out. They just apologize and say that the software is bad. Nearly every single time I’ve called it’s been this way.

The software doesn’t recognize a first name or last name. But it recognized (Last name, First name). Now without a comma the name won’t pull up.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Taylor G.
Industry: Retail
Company size: 2-10 Employees

Three Tails Review

Used Daily for 1-5 months
Reviewed on 2020/06/18
Review Source: Capterra

We used PetDesk for over a year, they ended their grooming segment of their software and we were referred by our sales rep to try you all.

Pros

It is specialized to the pet industry. I also like the marketing feature with the ready templates

Cons

Just a few additional steps to send customers message their pet is ready and to schedule their appointments.
There is no application for customers to have on their phone to request appointments

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Crystal R.
Industry: Retail
Company size: 2-10 Employees

123Pets

Used Daily for 1-5 months
Reviewed on 2020/06/15
Review Source: Capterra

I like it but there are some very easy fixes to make it more user friendly.

Pros

I like that it is easy to use and payroll is easy.

Cons

There is no space for additional people in the household to have contact info, there is not place for legal forms that we need to have on file. I can't hover over an appointment space and see the time... sometimes we book at the wrong time because we have so many people on the schedule.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8,2/10
Based on 113 user ratings
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123Pet Software Pricing

123Pet Software Pricing

Starting from
US$29,00/month
Free Trial
Subscription
Value for money

123pet groom comes in Basic, Deluxe and Premier packages and all offer a 14-day free trial, after which a subscription pricing package applies:

123pet groom Basic Package: $29 per month - 1 user included

123pet groom Deluxe Package: $59 per month - 3 users included + $9/month for each additional employee

123pet groom Premier Package: $109 per month - unlimited users included

123pet care packages start at $75 per month for unlimited users + $25/month for each additional module
(boarding, daycare, training, grooming...)

123pet groom comes in Basic, Deluxe and Premier packages and all offer a 14-day free trial, after which a subscription pricing package applies:

123pet groom Basic Package: $29 per month - 1 user included

123pet groom Deluxe Package: $59 per month - 3 users included + $9/month for each additional employee

123pet groom Premier Package: $109 per month - unlimited users included

123pet care packages start at $75 per month for unlimited users + $25/month for each additional module
(boarding, daycare, training, grooming...)

Value for Money
4,1/5
Based on 113 user ratings
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123Pet Software Features

123Pet Software Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4,1/5
Based on 113 user ratings
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Categories

Additional information for 123Pet Software

Additional information for 123Pet Software

Key features of 123Pet Software

  • 50+ email marketing templates
  • Appointment notifications
  • Appointment reminders
  • Appointment scheduling
  • Automatic database backups
  • Availability search capabilities
  • Built-in check printing and payroll
  • Client management
  • Credit card processing w/ EMV
  • Dashboard view
  • Detailed pet profiles
  • Drag and drop appointments
  • Email confirmation
  • Email receipts
  • Employee scheduling and management
  • Employee time clock tool
  • General ledger features
  • Inventory management
  • Inventory management tools
  • Marketing campaign management
  • Marketing campaign scheduling
  • Marketing referral tracking
  • Mobile grooming
  • Multi-location package available
  • Native Android and iOS apps
  • Online booking facilities
  • Payroll and check printing
  • Pet birthday tracking
  • Pet grooming
  • Photo management
  • Point of Sale (POS)
  • Real time business reports
  • Real time online appointments
  • Receipt processing
  • Recurring appointments
  • Services list
  • Social media booking
  • Staff management
  • Veterinarian list maintenance
  • eReceipts

Benefits

  • Access your account from any web-enabled device anywhere in the world.
  • Intuitive color-coded, "drag-and-drop" scheduling simplifies appointment management and client check-in, while automating email and text reminders and confirmations, marketing campaigns and service promotions to your client database.
  • Maintain detailed customer and pet profiles complete with photos, treatment histories, notes and appointment preferences. Make product recommendations from a managed inventory of retail goods, track top selling items, and view sales reports.
  • Integrate credit card payments, secure credit card numbers so you can charge for no shows, take deposits or sell lucrative recurring memberships.
  • Manage the payroll process by leveraging built-in tools to accurately track employee hours, create individual commission profiles, generate payroll reports, even print checks yourself!
  • Native apps for Android, iPhone and iPad devices enable anytime mobile access to 123pet groom features including appointment administration, booking edits, customer checkouts, embedded maps with driving directions, "pet ready for pick-up" automated text alerts, client records and also sending out client communications.
  • 123Pet Software FAQs

    123Pet Software FAQs

    Below are some frequently asked questions for 123Pet Software.

    Q. What type of pricing plans does 123Pet Software offer?

    123Pet Software offers the following pricing plans:

    Starting from: US$29,00/month

    Pricing model: Subscription

    Free Trial: Available

    123pet groom comes in Basic, Deluxe and Premier packages and all offer a 14-day free trial, after which a subscription pricing package applies: 123pet groom Basic Package: $29 per month - 1 user included 123pet groom Deluxe Package: $59 per month - 3 users included + $9/month for each additional employee 123pet groom Premier Package: $109 per month - unlimited users included 123pet care packages start at $75 per month for unlimited users + $25/month for each additional module (boarding, daycare, training, grooming...)

    Q. What are the main features of 123Pet Software?

    123Pet Software offers the following features:

    • 50+ email marketing templates
    • Appointment notifications
    • Appointment reminders
    • Appointment scheduling
    • Automatic database backups
    • Availability search capabilities
    • Built-in check printing and payroll
    • Client management
    • Credit card processing w/ EMV
    • Dashboard view
    • Detailed pet profiles
    • Drag and drop appointments
    • Email confirmation
    • Email receipts
    • Employee scheduling and management
    • Employee time clock tool
    • General ledger features
    • Inventory management
    • Inventory management tools
    • Marketing campaign management
    • Marketing campaign scheduling
    • Marketing referral tracking
    • Mobile grooming
    • Multi-location package available
    • Native Android and iOS apps
    • Online booking facilities
    • Payroll and check printing
    • Pet birthday tracking
    • Pet grooming
    • Photo management
    • Point of Sale (POS)
    • Real time business reports
    • Real time online appointments
    • Receipt processing
    • Recurring appointments
    • Services list
    • Social media booking
    • Staff management
    • Veterinarian list maintenance
    • eReceipts

    Q. Who are the typical users of 123Pet Software?

    123Pet Software has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does 123Pet Software support?

    123Pet Software supports the following languages:

    English

    Q. What type of pricing plans does 123Pet Software offer?

    123Pet Software has the following pricing plans:

    Subscription

    Q. Does 123Pet Software support mobile devices?

    123Pet Software supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does 123Pet Software integrate with?

    123Pet Software integrates with the following applications:

    Demandforce, Facebook, QuickBooks Online Advanced, ReminderCall.com

    Q. What level of support does 123Pet Software offer?

    123Pet Software offers the following support options:

    Online Support, Phone Support, Knowledge Base, Video Tutorials