TrackWise

TrackWise

Quality management (EQMS) for highly regulated industries

3.6/5 (13 reviews)

TrackWise Overview

TrackWise is an enterprise quality management (EQMS) solution designed to help organizations in highly regulated industries reduce risk, improve product quality, manage compliance, and maintain safety in the workplace. The platform is used by professionals in quality assurance, manufacturing, and regulatory affairs in order to define, track, manage, and report on the organization's core activities while centralizing processes into a single, integrated system.

TrackWise QualityView is a self-service module that provides real-time analytics with drill down charting, enabling users to gain insight into every aspect of quality across the enterprise. Features include ad-hoc analysis and reporting for speedy decision-making, as well as predictive data analytics to help identify opportunities and mitigate risks.

TrackWise’s QualityConnect module serves as an integration framework that allows the platform to seamlessly interact with other systems such as ERPs, CRMs, LIMSs or MESs. Real-time interoperability works through a suite of integrations utilities including web services and SAML single sign on. The Quality Data Sync module provides seamless synchronization of TrackWise data to a data store, delivering a single version of truth for business intelligence and reporting applications.

TrackWise Mobile lets users access and enter data via mobile device immediately upon observation for faster incident reporting and improved workflow cycle times. Reviewers and approvers of critical records can complete their time-sensitive tasks regardless of their physical location or accessibility to a laptop. Additional modules include an audit execution package and regulatory reporting.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Europe, Germany, United Kingdom, United States

Supported Languages

English

TrackWise Reviews

Overall rating
3.6/5
54% positive reviews
3
Excellent
4
Very good
5
Average
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Poor
1
Terrible

Trackwise is very user friendly, efficient database. Our auditors really enjoy working in it.

Used Daily for 2+ years
Reviewed on 4/30/2018
Review Source: Capterra

We were able to create and implement a database that was simple yet met the needs of the business, users and clients.

Pros

The software is very easy to use for both auditors and clients. We were able to configure the system to do exactly what we needed without having to modify our processes to fit the database. We were able to make the database fit our processes. In the past, with other databases, we needed to change our processes to make them fit to what the database could handle. Trackwise was totally configurable so we didn't have to worry about changing our process while trying to train users to the new system. The auditors feel it really makes it easier for them to get their jobs done and clients report that they really like the system because it is so easy to use. Changes to the system are super easy as well.

Cons

There really isn't anything we don't like about the software. This is the 4th database I have used since joining Quality Assurance and it is by far the most configurable and easiest to use. The support team was wonderful to work with and enhancements to the system are easy to do.

Response from Sparta Systems

Thanks so much for your feedback, Carrie! We're glad to hear that both you and your company have gotten so much value from using TrackWise, If there's ever anything you'd like to see enhanced, or you simply have a suggestion for a new feature please do not hesitate to contact us. We rely on users like you to help us shape our product roadmap.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

The value of Trackwise

Used Daily for 2+ years
Reviewed on 2/23/2017
Review Source: Capterra

I have been designing , build and validating software systems for the past 30 years at the same major Pharma company. I have been using TrackWise for the past 7 years at this Pharmaceutical company. We employee more then 50,000 people world wide. I have eight modules on the TrackWise QMS platform that are utilized by all of are manufacturing sites for complaints, exception report, audits etc. The TrackWise software has enabled us to deploy the modules worldwide with the lowest cost of ownership of any of the other 100 plus systems that my team owns. With TrackWise we have been able to design build and deploy most of these modules in less then 8 months. The software is the most configurable software platform that my team manages. Sparta is one of the best companies when it comes to support as well as innovation. I have attend every user conference for the past 7 years where ever major Pharma and device company is represented. I have held meetings with most of these companies to gain insight on their use and plans with TrackWise. I have never had anyone tell me that Sparta and it software were "poorly designed, unusable piece of software ". In fact just the opposite.

Response from Sparta Systems

Thanks for your feedback, Rick! We're glad you've gotten so much value from TrackWise. If you ever have suggestions for new features or capabilities, let us know. We always make sure to incorporate suggestions from our user base into our roadmaps.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

TrackWise is a Quality System that we use for lot of our business activities and Regulatory reports

Used Daily for 2+ years
Reviewed on 4/27/2018
Review Source: Capterra

Pros

Wide range of Workflows and Modules ,very interactive and user friendly. This application satisfies a lot of our business needs, starting from compliant handling to deviation management. And I would say it is impossible to run the business without this System. I think almost 90% of the employees use to this system for various business needs. I use this from Quality and Compliance perspective for System Lifecycle activities.

Cons

It can be improved to make it less complicated and more user friendly. It should be with less clicks and easy to navigate to the next stage. The text box should be more flexible to edit and put information in it and generate a good report to send as an email attachment.

Response from Sparta Systems

Thanks for your review on TrackWise Swathi. We're happy to hear your company has gotten so much value from it, and we're always appreciative of feedback that can help us to improve your user experience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

not user friendly and intuitive, technical basis rather old

Used Daily for 2+ years
Reviewed on 4/30/2018
Review Source: Capterra

Global transparency and the possibility to generate KPIs. As well harmonization of processes was possible. Easy escalation process to grant information flow.

Pros

it is highly accepted by regulators and provides state f the are customizable workflows, The software is scalable and can be easily rolled out to various sites.

Cons

The software is not user friendly and intuitive. It requires extensive training to work with it. The possibilities for user rights and view right are limited and the statistics with "Quality view" does not really work.

Response from Sparta Systems

Hi Andrea - Thanks for providing your feedback! We know that past versions weren't as easy-to-use and have done a lot to improve user experience as of version 9. Sorry to hear that you're unable to use QualityView. Please schedule some time with our support team. We want to help you get the full value from the capability!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

Overall

Used Daily for 2+ years
Reviewed on 4/30/2018
Review Source: Capterra

We have been able to fully support any agency approvals.

Pros

I like the core solutions of the software to be able to configure the workflow to match the business process as suppose to fitting our business process to the software capabilities.

Cons

The query manager is very limited. Currently there is no option to conditionally hide or lock data fields.

Response from Sparta Systems

Hi Cerrone. We're sorry to hear that you've been unhappy with TrackWise. We'd love to connect with you one-on-one to understand how best to guide you through the parts of the solution you've been struggling with. We want to make sure you're 100% satisfied and getting the full value of TrackWise. Please feel free to reach out to your account rep or email our support team at your earliest convenience: [email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10

TrackWise Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Sparta Systems for detailed pricing information.

TrackWise Features

  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Customizable Reporting
  • Document Storage
  • Third Party Integration
  • Workflow Management

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Custom Fields
  • Data Import/Export
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Reporting & Statistics

Additional information for TrackWise

Key features of TrackWise

  • Approvals and reviews
  • Audit execution
  • Audit management
  • Automated email notifications
  • Automated workflow
  • CAPA (corrective action/preventive action)
  • Calibration management
  • Change control
  • Collaboration
  • Complaint management
  • Compliance
  • Corrective actions (CAPA)
  • Customer support
  • Document management
  • Drag & drop report authoring
  • Drill down & charting
  • EEOC management
  • Email marketing
  • Email response control
  • ISO standards management
  • IT process management
  • Lead management
  • List management
  • Mobile incident management
  • Mobile integration
  • Nonconformance tracking
  • OSHA compliance
  • Process change tracking
  • Product registration tracking
  • Quality data sync
  • Quality management
  • Real-time analytics
  • Real-time audit reports
  • Regulatory reporting
  • Risk management
  • Single version of truth
  • Supplier quality management
  • Third party integrations
  • Trending & reporting
  • Version control
  • Website customization

Benefits

  • TrackWise offers the flexibility and configurability to adapt to a variety of company-specific requirements and business processes.

  • Mobile access to TrackWise means urgent records can be acted on immediately, regardless of the user's physical location or laptop accessibility.

  • Quality Data Sync automatically checks for record updates in TrackWise and synchronizes any changes to the data store.

  • The QualityView module provides users with real-time analysis and reporting tools that allow for a comprehensive view into quality data across the business operating environment.

  • QualityConnect features enable organizations to streamline workflows and responses across data management systems such as MESs, ERPs and CRMs.

  • TrackWise FAQs

    Below are some frequently asked questions for TrackWise.

    Q. What type of pricing plans does TrackWise offer?

    TrackWise offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Sparta Systems for detailed pricing information.

    Q. What are the main features of TrackWise?

    TrackWise offers the following features:

    • Approvals and reviews
    • Audit execution
    • Audit management
    • Automated email notifications
    • Automated workflow
    • CAPA (corrective action/preventive action)
    • Calibration management
    • Change control
    • Collaboration
    • Complaint management
    • Compliance
    • Corrective actions (CAPA)
    • Customer support
    • Document management
    • Drag & drop report authoring
    • Drill down & charting
    • EEOC management
    • Email marketing
    • Email response control
    • ISO standards management
    • IT process management
    • Lead management
    • List management
    • Mobile incident management
    • Mobile integration
    • Nonconformance tracking
    • OSHA compliance
    • Process change tracking
    • Product registration tracking
    • Quality data sync
    • Quality management
    • Real-time analytics
    • Real-time audit reports
    • Regulatory reporting
    • Risk management
    • Single version of truth
    • Supplier quality management
    • Third party integrations
    • Trending & reporting
    • Version control
    • Website customization

    Q. Who are the typical users of TrackWise?

    TrackWise has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does TrackWise support?

    TrackWise supports the following languages:

    English

    Q. What type of pricing plans does TrackWise offer?

    TrackWise has the following pricing plans:

    Subscription

    Q. Does TrackWise support mobile devices?

    TrackWise supports the following devices:

    iPhone, iPad

    Q. What other apps does TrackWise integrate with?

    We do not have any information about what integrations TrackWise has

    Q. What level of support does TrackWise offer?

    TrackWise offers the following support options:

    Online Support, Phone Support

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