TrackWise
About TrackWise
TrackWise is an enterprise quality management (EQMS) solution designed to help organizations in highly regulated industries reduce risk, improve product quality, manage compliance, and maintain safety in the workplace. The platform is used by professionals in quality assurance, manufacturing, and regulatory affairs in order to define, track, manage, and report on the organization's core activities while centralizing processes into a single, integrated system.
TrackWise QualityView is a self-service module that provides real-time analytics with drill down charting, enabling users to gain insight into every aspect of quality across the enterprise. Features include ad-hoc analysis and reporting for speedy decision-making, as well as predictive data analytics to help identify opportunities and mitigate risks.
TrackWise’s QualityConnect module serves as an integration framework that allows the platform to seamlessly interact with other systems such as ERPs, CRMs, LIMSs or MESs. Real-time interoperability works through a suite of integrations utilities including web services and SAML single sign on. The Quality Data Sync module provides seamless synchronization of TrackWise data to a data store, delivering a single version of truth for business intelligence and reporting applications.
TrackWise Mobile lets users access and enter data via mobile device immediately upon observation for faster incident reporting and improved workflow cycle times. Reviewers and approvers of critical records can complete their time-sensitive tasks regardless of their physical location or accessibility to a laptop. Additional modules include an audit execution package and regulatory reporting.
Key benefits of TrackWise
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Reviews
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- Industry: Food Production
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Customizable software with limitless depth of information and detail.
Reviewed on 2023/08/08
Pros
Trackwise was used in house to create and manage CAPAs, Nonconformances, and SCARs. As a user the software offered many fields and options to complete required information and details set by our company's QMS policies and procedures.
Cons
This may be more of a fault of the internal training team that on-boarded new users, but the system's workflows and document/record creation is not instantly intuitive. Upon initial login, navigation within the software was not easy to understand, especially when it came to creating the different record types available and how that records establish a parent/child relationship with each other.
- Industry: Food Production
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
TrackWise Review
Reviewed on 2023/12/22
Pros
All of TrackWise's features are easy to use through Salesforce. The DMS, EQMS, and TMS have all been easy to use.
Cons
The classic versus lightning view can be slightly confusing but it is manageable.
- Industry: Pharmaceuticals
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Incredible
Reviewed on 2017/01/07
Sparta Systems does one thing very, very well...they market their TrackWise QM software like no...
Sparta Systems does one thing very, very well...they market their TrackWise QM software like no other.
The fact that such a poorly designed, unusable piece of software is at the heart of quality systems in an important industry such as pharmaceutical manufacturing is mind boggling and, frankly, quite scary.
Nobody talks about how terrible it is...of course no one sings its praises either - with the exception of Sparta's own marketing and PR teams. They must have a 100:1 ratio of marketers to developers
Pros
There are no pros when it comes to TrackWise except replacing it
Cons
The fact that you could build a system in Microsoft Access with more features and far better usability than that of TrackWise
Response from Sparta Systems
Hello! We'd love to get details about the version you're on, and help resolve specific problems you've encountered. Since you've chosen not to use a real name or company, we ask that you contact us: http://www.spartasystems.com/contact-us
Using an older version of a solution, or one that hasn't been properly set up, can lead to aggravation. But, our support team can offer guidance and help troubleshoot. We also provide an automated validation package that makes upgrading easy, fast, and cost-effective.
As you mention, we are at the core of quality systems. We have about 1M users across 700+ implementations, in 30+ countries. We're committed to our clients and continue to invest in TrackWise. Our upcoming release was built in collaboration with 75 enterprise beta customers. Many exciting new features and enhancements are on the way!
So, we look forward to continuing this dialogue. We want you and your organization to get the most value from TrackWise!
- Industry: Pharmaceuticals
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Trackwise is very user friendly, efficient database. Our auditors really enjoy working in it.
Reviewed on 2018/04/30
We were able to create and implement a database that was simple yet met the needs of the business,...
We were able to create and implement a database that was simple yet met the needs of the business, users and clients.
Pros
The software is very easy to use for both auditors and clients. We were able to configure the system to do exactly what we needed without having to modify our processes to fit the database. We were able to make the database fit our processes. In the past, with other databases, we needed to change our processes to make them fit to what the database could handle. Trackwise was totally configurable so we didn't have to worry about changing our process while trying to train users to the new system. The auditors feel it really makes it easier for them to get their jobs done and clients report that they really like the system because it is so easy to use. Changes to the system are super easy as well.
Cons
There really isn't anything we don't like about the software. This is the 4th database I have used since joining Quality Assurance and it is by far the most configurable and easiest to use. The support team was wonderful to work with and enhancements to the system are easy to do.
Response from Sparta Systems
Thanks so much for your feedback, Carrie! We're glad to hear that both you and your company have gotten so much value from using TrackWise, If there's ever anything you'd like to see enhanced, or you simply have a suggestion for a new feature please do not hesitate to contact us. We rely on users like you to help us shape our product roadmap.
- Industry: Medical Devices
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
TrackWise - not for the faint of heart but highly customizable
Reviewed on 2021/03/09
The company I worked for before I retired needed a new CRM application that had a huge list of...
The company I worked for before I retired needed a new CRM application that had a huge list of specialized requirements due to a host of government (FDA) regulations. I joined the project in year 4 of a 5-year effort so was not able to take the training and get the experience with the product the other team members had, which was a disadvantage for me. During this 5-year project there were many software updates to TrackWise... most of which were good or even initiated by us; but some caused re-design of our user interface or interfaces to other system, which partially delayed deployment.
Pros
I liked the fact it was highly customized, even though it was a lot of work to set up, you could make the database have exactly the data points we needed and the screen display could look exactly the way we wanted it to, without having a pre-designed template for a different industry (or something else not useful).
Cons
The training for developers and administrators is very extensive and also very expensive. While much of it can be done on-line, most of the training materials only make sense when you are walked through it by a knowledgeable instructor... in person in MA or on-line. Steep learning curve
TrackWise FAQs
Below are some frequently asked questions for TrackWise.Q. What type of pricing plans does TrackWise offer?
TrackWise offers the following pricing plans:
- Free Trial: Not Available
Contact Sparta Systems for detailed pricing information.
Q. Who are the typical users of TrackWise?
TrackWise has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does TrackWise support?
TrackWise supports the following languages:
English
Q. Does TrackWise support mobile devices?
TrackWise supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does TrackWise integrate with?
We do not have any information about what integrations TrackWise has
Q. What level of support does TrackWise offer?
TrackWise offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)
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