TechSee

TechSee

Intelligent visual customer support solution

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TechSee Overview

TechSee is an intelligent visual support system that offers SMBs and enterprises a smart visual platform from which to assess, diagnose and resolve technical issues remotely. Incorporating live video, photo chat and intuitive visual guidance tools, TechSee aims to provide users with a reliable and user-friendly visual support solution.

From the smart visual platform, TechSee presents users with a real-time view of the customer’s technical problem. In order to assess the situation and provide visual guidance, TechSee allows users to interact with customers through a live virtual channel. Utilizing an augmented reality pointer, annotations and on-screen text, TechSee enables users to give clear instructions to show a customer exactly how to resolve the issue. Continuing to operate on the live virtual channel, users can observe as the customer tests and verifies the solution.

TechSee offers 3 different products including TechSee Call Center, TechSee Field Services and TechSee Starter. While TechSee Starter is suitable for SMBs with 1 to 10 customer support agents, TechSee Call Center is designed for larger call center operations. TechSee Call Center supports training and monitoring features such as silent observing, three-way conferencing and visual analytics and reporting. Meanwhile, TechSee Field Services provides visual consultation, management and supervision services for field technicians.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

Asia, Australia, Europe, Latin America, Middle-East and Africa, United States

Supported Languages

English

TechSee Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription

To receive accurate pricing for all of TechSee's products, contact TechSee directly.

TechSee Features

  • Activity Dashboard
  • CRM Integration
  • Chat
  • Knowledge Base
  • Real Time Monitoring
  • Workflow Management

  • API
  • Automatic Notifications
  • Contact History
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration
  • Ticket Management

Additional information for TechSee

Key features of TechSee

  • Activity dashboard
  • Activity management
  • Activity monitoring
  • Annotations
  • Augmented reality pointer
  • Best-path resolutions
  • CRM integration
  • Chat functionality
  • Communication management
  • Customer database
  • Customer experience management
  • Customer history
  • Database access
  • Diagnostic tools
  • Feedback collection
  • Feedback management
  • File transfer
  • Guided problem solving
  • Help desk management
  • Issue management
  • Issue tracking
  • Knowledge base
  • Live video
  • On-screen text
  • Problem management
  • Real time data
  • Real time monitoring
  • Real time updates
  • Recurring issues
  • Reporting
  • Secure data storage
  • Training management
  • Video support
  • Visual analytics
  • Workflow management

Benefits

  • TechSee employs real-time technology, allowing users to assess, diagnose and resolve technical issues remotely and efficiently.

  • TechSee includes augmented reality guidance tools, enabling users to provide effective support through an augmented reality pointer, annotations and on-screen text.

  • TechSee’s smart visual interactive platform permits users to see exactly what the customer sees, helping users resolve remote problems quickly.

  • TechSee utilizes proprietary algorithms to ensure productive decision support.

  • TechSee maintains that no previous IT knowledge or training is required to use the software, thereby offering users a simple and hassle-free service.

  • TechSee FAQs

    Below are some frequently asked questions for TechSee.

    Q. What type of pricing plans does TechSee offer?

    TechSee offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    To receive accurate pricing for all of TechSee's products, contact TechSee directly.

    Q. What are the main features of TechSee?

    TechSee offers the following features:

    • Activity dashboard
    • Activity management
    • Activity monitoring
    • Annotations
    • Augmented reality pointer
    • Best-path resolutions
    • CRM integration
    • Chat functionality
    • Communication management
    • Customer database
    • Customer experience management
    • Customer history
    • Database access
    • Diagnostic tools
    • Feedback collection
    • Feedback management
    • File transfer
    • Guided problem solving
    • Help desk management
    • Issue management
    • Issue tracking
    • Knowledge base
    • Live video
    • On-screen text
    • Problem management
    • Real time data
    • Real time monitoring
    • Real time updates
    • Recurring issues
    • Reporting
    • Secure data storage
    • Training management
    • Video support
    • Visual analytics
    • Workflow management

    Q. Who are the typical users of TechSee?

    TechSee has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does TechSee support?

    TechSee supports the following languages:

    English

    Q. What type of pricing plans does TechSee offer?

    TechSee has the following pricing plans:

    Subscription

    Q. Does TechSee support mobile devices?

    We do not have any information about what devices TechSee supports

    Q. What other apps does TechSee integrate with?

    We do not have any information about what integrations TechSee has

    Q. What level of support does TechSee offer?

    TechSee offers the following support options:

    Online Support, Phone Support, Video Tutorials

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