FasterNotes is a cloud-based home health system that offers home health agencies a smart platform from which to manage clinical, clerical and administrative activity. Incorporating scheduling, billing, tracking and reporting tools, FasterNotes aims to provide users with a comprehensive home health solution.
Designed to help centralize agency information, FasterNotes equips users with a patient list, a to-do list and order tracking technology. The FasterNotes to-do list enables users to see all pending and missing documents, while the patient list allows users to view and prioritize outstanding tasks. Moreover, with the FasterNotes order tracking feature, users can track current order status, sort orders automatically and generate HIPAA compliance cover sheets. By allowing users to organize files efficiently, FasterNotes facilitates effective and compliant document management.
Besides document management, FasterNotes enables users to manage billing and payroll processes. To enhance the billing cycle, FasterNotes permits one touch Medicare billing and
Nationwide Medicare batch billing. Furthermore, users can produce full HETS eligibility reports, perform automatic data backups and communicate with staff in real time via instant messaging. Since FasterNotes operates on the cloud, users can stay compliant and organized while on the move. FasterNotes’ flexibility is significant for field staff as it enables these users to complete assignments quickly and easily while travelling from home to home.
This sw is rudimentary at best. It has limited features when compared to other products and it is evident that the developer's knowledge of CMS requirements are very limited. A good example is trying to figure out what information to provide them for facility identification, we had to call another sw provider because Fasternotes tech support didn't know what information we should provide them.
The sw has a way of hanging up or becoming unresponsive with continued use even in a very strong internet environment. This makes doing an OASIS a nightmare.
Regarding tech support, there appears to be only one individual who does this job and there are days when they have meetings so if you are in a bind and need someone you have to wait until they are done with their meetings.
Also please note that in the contract, there is a limit to the number of technical support calls you can make, otherwise they will want you to start paying for additional tech support.
You are unable to document notes at the point of service with this sw as it can only be accessed via the internet so clinicians will have to the notes on paper and then transfer to the sw which is really double duty.
Many of our clinicians note that the sw is not initiative and the features are extremely limited.
The contract is flexible and you are not tied into a 1-2 year long contract
Thank you for your feedback! We are so sorry that your experience with FasterNotes was less than satisfying.
Unfortunately, the free trial account you signed up for gave you usage of the software, free of charge, until you received Medicare billing privileges. This was part of a promotion from January 2016 which limited features based on the basic needs of a pre-survey agency. Agencies that signed up to this account type always had the option of upgrading to a paid account if they wanted the full suite of features FasterNotes offers. The terms of the free trial account type are discussed in depth at demo and clearly indicated in the service agreement.
Agency Identifying Information:
As part of basic account set up procedures with any software, customers are responsible for entering the correct identifying information in their company settings to ensure the successful transmission of claims, OASIS export files and HH-CAHPS data. It is out of the FasterNotes support scope of practice to make judgment determinations regarding the purpose of label-less identification numbers, as they often vary from state to state and intermediary to intermediary.
Limited Support Instances:
Just like in any other SAAS company, free trials have limited support availability. Free trial account users are limited to one full training session for all office staff, one full training session for all field staff, both of which are recorded and sent to the customer, and up to 20 follow up support sessions. Paid account types have access to unlimited phone and email support. At FasterNotes we do our best to accommodate to all customers and place great emphasis on providing an exceptional customer service experience.
Besides being the most effective product that we have found on the market, it is definitely a bang for your buck. This software replaces so many daily procedures that were an absolute waste of time looking back. I now understand that we are saving money vs spending. In addition to that, their customer service is spot on, and the staff is pleasant, which is rare (unfortunately, we are accustomed to robots or robot-like customer service). The product is just a walk in the park in terms of ease of use. It also seems that my staff is much happier now. A lot of pressure has been relieved, and a bigger sense of understanding has been instilled.
I personally cannot give a valid answer to this. We have not came across problems yet. We would not have chosen this product and vendor if we saw any negatives or red flags. If something comes up, I will definitely update my review.
Fasternotes has been so great for our business. We've improved all of our in office processes and are finally organized and know exactly what's going on at all times.
The authorizations tracking page is the best thing ever. The program automatically creates authorization records for us so we don't forget about any patient. This has been the easiest tool for us since Illinois has switched to the new Medicare Prior Authorization program. Fasternotes does most of the job for us.
I really don't have any complaints at this time. The software has worked great for us and the customer support staff is incredible.
Learning what to avoid in our next sw system and how to choose a good system going forward.
I can not find a Pro for this sw.
Our clinical staff scream constantly when using this sw. Seriously! Their comments are not fit for this post.
It freezes up all the time and the clinicians have to start over multiple times because they lose their notes and there is no way to retrieve them.
It has features that makes no sense, for example, if a clinical creates a note and chooses the incorrect note type- SOC instead of SN visit, they have to delete the completed notes and start all over.
There is no flow to the sw workflow, you have to click out of every page to get to another page in the sw.
There is only one individual who does technical support and she is only available at certain times. When they have a meeting, there is no one there to help.
The SW stopped working for a whole day while we were having our survey and the response was that there was nothing they can do about it.
They are on PST, so if you are on the east coast it can be a nightmare when there are technical issue.
You will call the only technical person available to report issues and your complaints are constantly dismissed, even when you have the clinical staff emailing them to tell them that the sw is a nightmare.
In all honesty, I would never recommend this sw! Please avoid it if you can. It is not worth the complaints of your staff.
I am really impressed with the layout, functionality, and performance of Fasternotes. I really liked the software from the first demo because it was so different from all of the other software companies I demoed. First, think I noticed was a lack of clutter. The pages display everything you need to see for a quick look and don't overwhelm you. Very simple sorting in the patient list, claims page, orders, etc. makes it extremely easy to be efficient. You don't spend a lot of time searching for anything. Everything is right in front of you. The training was easy and helpful and I was able to easily get started afterward.
Easy processes and very simple and self-explanatory movement around the software. NOT cluttered!
I would have given a score of 10 out of 10 if Fasternotes had an internal messaging system. It doesn't cause that big of an issue, but it would be just that more convenient to be able to send out a message to field staff within the program.
To receive an accurate quote, contact FasterNotes directly.
Below are some frequently asked questions for FasterNotes.
FasterNotes offers the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available
To receive an accurate quote, contact FasterNotes directly.
FasterNotes offers the following features:
FasterNotes has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
FasterNotes supports the following languages:
FasterNotes has the following pricing plans:
We do not have any information about what devices FasterNotes supports
We do not have any information about what integrations FasterNotes has
FasterNotes offers the following support options:
Online Support, Phone Support